Hi!
Today has been the worst day for not only control panel/server mishalfs...but dealing with outragously *intelligence-challenged* and *honesty-challenged* people.

One makes the mistake of thinking...ok...I've installed Cpanel from the command line...I can do others as well.
Sadly...this sets the stage for worse adventures with complete *challenged* people who talk about things they don't know...and give you very, very bad advice.

I think, to save future hosts from blowing hours of time as I did today, need to follow this basic mindset:

#1 If you don't see a certain control panel offered elsewhere on a VPS..there has to be a reason. Don't do it. Period.

#2 Unless you really like being a unpaid beta tester, ask simple straightforward questions:

1. Have *YOU* installed and tested this on XYZ VPS with 56Terabytes of RAM, 1400GB of HD and ZIPPO(tm) OS version 0.0.0.0.1?

Even if they say yes...call them on the carpet. "Ok..well...what URL to this VPS?".

If I had done this today...it would have saved me 4 hours of completely wasted time.

Please...please...please....don't do this.

Oh..and Interworx.info, please hurry up with that license refund, please? Thanks. :)

Bryon

I've had this conversation as well but from the hosts point of view. For control X we say you need 256Mb ram so you get presales

"Can I install this on 32Mb of RAM?"

Normally I found just replying with "Well we can but we won't give you a 30 day money back" quickly turns it around

Rus

Hi!
It's much worse than that. These people led me to believe that not only had this control panel been tested on VPS's...but on VIrtuozzo VPS's. I had to ask the same question twice to get an answer...in hindsight...the project should have ended there.

I made it very clear to them exactly what I planned to do..especially the last desperate attempt on a VPS with only 128MB RAM....and yet...they still gave me the green light.

They're on the attack already, btw. ;)

"I'm also sorry your frustration has driven you to make rude and sarcastic
comments in virtually all of your e-mails."

Don't believe it folks! <lol>

Bryon

Bryon,

Just a few points and I'll let it rest as we're "on the attack" :).

1. InterWorx-CP does work on Virtuozzo. Steadfast Networks has been using it for a few months now with success and none of the problems (install or otherwise) you experienced.

2. From reading through the correspondence it looks like the main hangup for you was the install process, which we offered advice/solutions to you for. Did you ever get the software installed completely? If not we're happy to do the install for you at no cost and we've offered this to other folks that have had install issues.

3. From our perspective your questions regarding the actual problems you had were vague, and you didn't even give us a chance to help or things would have been worked out. In a situation like this there isn't much we can do. We offered advice based on your input but there was never any *complete* dialog on a given issue before you jumped ship.

4. Spending time on anything and not getting results is frustrating, believe me I understand. With the next company just explain yourself clearly, give feedback on pointers/advice that is given to you and if you're stuck then just say so. A message of "Hey guys, it's not working out, can you take a look?" would have done wonders here and if we didn't pre-empt you with the question then I apologize.

We'll happily have your refund out today Bryon and sorry the install process hung you up.

Thanks,

Chris

Hi!
Wow. I'm impressed, Chris. Sniff. Gonna cry now....

1. Steadfast has Fed2 and/or RH9 as the OS..no Centos.

2. Funny...didn't seem to offer this yesterday.

3. Complete dialog? There was enough...

>email from bryon to chris-8/02 1:11PM EST
In fact..the one I'm thinking about putting interworx is:
256MB RAM
Centos 3.4

>Chris-no response

>email from bryon to Chris-1:29PM EST
I'm ready to move...any known problems with Centos?


>Chis-to-Bryon 1:36PM EST
Licensing question

No Bryon, none.

>>>>>>>
Communication with Chris halted at this point...Greg took over.

I had nothing but problems. The point I make is this, Chris...

1. Interworx never tested Virtuozzo on Centos, did they?

Of course there were no problems...you didn't even bother testing it on that platform...did you Chris?

4. Ohhh. Can't happen again, Chris. No more "Crash Test Dummy"
duty for me. I'm not touching any Control Panel until I see it installed and working elsewhere. I canna take no more!

Bryon

Originally posted by bryonhost1
Hi!
Wow. I'm impressed, Chris. Sniff. Gonna cry now....

1. Steadfast has Fed2 and/or RH9 as the OS..no Centos.


Actually, we offer CentOS and Fedora Core 2, not Red Hat 9. We had given Chris and company access to a CentOS VPS on our system on which they installed Interworx for us to test the product before signing an agreement. They also used it for testing their product in a CentOS VPS environment, which here you are claiming they did not test their product in. The product worked perfectly fine and we have not had any issues with installing it ourselves.

Bryon,


1. Interworx never tested Virtuozzo on Centos, did they?


We've tested IWorx-CP/CentOS on Virtuozzo Bryon.


>Chis-to-Bryon 1:36PM EST
Licensing question

No Bryon, none.


Sorry, I should have said "nothing of note". If you read my "none" as "we never have any problems with anything regardless of circumstance, configuration and/or other." then I should have been more clear. I fail to see how this is "enough dialog" to work out the problem(s) you obviously had, but it's moot at this point.

We'll have you refunded today Bryon :)

Chris

Hi!
Karl...what RAM? They told me it could install on 128MB RAM...and it can't on one of my VPS's. It was able to be installed on a VPS with 256MB..but then I couldn't apply the license because of a wrong clock setting.

Thanks,
Bryon

Originally posted by bryonhost1
Hi!
Karl...what RAM? They told me it could install on 128MB RAM...and it can't on one of my VPS's. It was able to be installed on a VPS with 256MB..but then I couldn't apply the license because of a wrong clock setting.

Thanks,
Bryon

It was running on one of Bronze VPSes, which guarantees a minimum of 128mb of RAM. There are dozens of settings in Virtuozzo though, are you hitting any of the resource limits? Are you limited at 128mb or is that the minimum?

Hi!
Well...I'm uping the RAM on this VPS as we speak...it will have 256MB shortly. This will also be a complete reinstall...none of that Virtuozzo fake-reinstall stuff. I think it will work this time.

I'm not sure what their max burst RAM is..that may be different as well.

Thanks
Bryon

Hi!
Wow. I just learned that there was hardly any bust RAM at all on this VPS. 128MB with ~26MB burst. Ouch.

Bryon

bryonhost1, not to point out the obvious, but you were only guaranteed 128 MB base, so anything over that is gravy.

Do you actually have any experience with VPSs, or know how they run? Virtuozzo in particular? Please LMK if you don't have the Virtuozzo docs, I'd be happy to send them to you. (It's about 25 MB in PDFs)

;) Bailey

Hi!
The truth is 99% of Virtuozzo VPS's have burst RAM...it was so common (I will be the first to admit when I'm wrong) it was taken as a given. The truth is the lack of that gravy most certainly caused the failure if install attempt #5? #6? of the control panel.

No...I know enough about these I could *write* a manual myself. The best manual of all is not that big..and covers just the Power Panel. In fact, it is available *through* the Power panel.

Sigh. I told them not to refund the license fee, btw. I will try again..but not right now. I need to do the things I should have done yesterday whilst on this latest adventure of discovery.

I'll share more later..as usual. Time to play with HSPComplete! :)

One more event need to shared to put this into perspective.
On this same host with almost no burstable RAM...three days before all this I installed on the small VPS (That's 64MB RAM with 12MB burst) a complete install of Cpanel DNS only (yes..it is a almost complete cpanel install) with no problems at all. It works fine too.

If I had known there was no burst RAM...I wouldn't have tried that install at all.

Bryon

Bryon,

Thanks for posting your status and if you need any help at all just let myself or our staff know. We may be a bit slower to respond as we'll be at the InterNEXT conference but we will give you a hand ASAP.

Thanks,

Chris