Hello,

I have a website on a shared server that will not resolve to the domain name once in a while. I know the server is up as my other sites work fine. My customer is complaining and I have no explanation. The DNS is set correctly. My other sites are resolving fine and they use the same name servers.

I get the "Bad Gateway" error message.

The weird thing about this is, it does work fine if I don't use the www ahead of the URL.

Any Ideas?

Thanks

RonC

can you post your website domain?

The forum won't let me but maybe this will work

Karen Love dot com


It only does it once in a while and right now it seems fine.

Ron

You seem to have two sets of nameservers set-up for this domain:

ns1/ns2.CrockerWebDesign.com

and also:

ns1/ns2-e3-sands.com

Apparently some of the time it reaches one set and some of the time the other set. This is probably your problem.

See: http://www.dnsreport.com/tools/dnsreport.ch?domain=karenlove.com

I'm NO expert on DNS, so I could be 100% wrong here. Maybe someone else can help "resolve" your problem.

BTW... Welcome to the forum. ;)

Thanks Ben

If the problem is that www.example.com is not working and example.com is working, the problem exists with with the A or CNAME record for www on your DNS servers. Check your DNS to make sure these exist and are set correctly.

--D4n

Hi Ron, welcome to the Forum.

I would start your troubleshooting at the beginning and first check what your Hoster provided you for IP addresses, for each of your Nameservers. Then check with your Registrar to make sure the IPs are correct for each Nameserver.

Incorrect
NS1.CROCKERWEBDESIGN.COM 70.85.5.134
NS2.CROCKERWEBDESIGN.COM 70.85.5.134

Correct
NS1.CROCKERWEBDESIGN.COM 70.85.5.134
NS2.CROCKERWEBDESIGN.COM 69.93.195.154

Website Rob,

Thanks for the response, I have corrected the DNS ip addresses. I am not sure if that was the actual problem but I am sure it is better to have the two different ones.

Ron