Three days ago I sent an email to sailor through his WHT profile and got no reply yet :(

Send through their site.

i have also sent them a sales inquires before, never receive a shout from them :rolleyes:

i think they have not got enough suport staff :(

I have a server with them and very happy with it.

As far as I know only Sailor does sales support and that's why it might be a bit slow, but they have a lot more people doing tech.