Hi,


I'm pretty new with cerberus configuration, just got it setup today with free version. I can't figure out everytime I open a ticket, it sent an e-mail instead open a real ticket where I can assign a support staff. Any hint ?

Thanks,

what cerberus are you using... because i have cerberus ftp... :-P please elaborate.

You first need to create staff logins from the cerberus admin login Configuration -> Agents -> Create New Agent

Try these tutorials, they are helpful when getting started

http://www.cerberusweb.com/tutorials.php

man, cerberus is one of the most frustrating things ive ever encountered... especially the email parser. the instructions for this thing read like chinese and the support foprums were oudated by almost a year. needless to say its deleted and help center live has taken its place.

Cerberus looks pretty and all and it has good functionality, but its not for the faint hearted.