Ahh ... got this email today.

I take the time to write this as we (------.com) have been with several other service providers and I want to commend you for your fast and accurate service, I had a few problems (most of them user error!) and they were resolved quickly and accurately. I was a little worried that you rely entirely by email for support but I think you may have resolved an issue I ran into with other providers who did provide direct operators. There were at least three different people responding my requests and I wish I would have saved their names because they were all very, very good. I was especially impressed with the attention to detail and the fact that one responder emailed me saying, "I'm not sure how that happened, but I changed it " to what other providers have said ="You messed this up! and I fixed it!" on a particular issue. I'm no expert with some of these systems and it is very refreshing that you (the experts) aren't treating me like I am an idiot! I hope this excellent support can continue and I hope you let your help desk know how much we appreciate them. Our web site is not a business, we simply provide an important service to the community which in the past was in high demand.

Its emails like this that make being a host worthwhile ....

Anyone else have emails like this to share?:blush:

Sales this month 2164
current account amount $64,896

^^ Thats would be another one making it all worhtwile

Do you really have so many sales last month? :D

Sales this month 2164
current account amount $64,896

The 300% growth we experience each month is one of the things that makes it worthwhile :)

2164, 300% wow.

thought we were ok with 5% per month

just call me peanut

:stickout

Yeah Matt sold one account one month, then 3 the next :laugh:

I thought you'll be talking about money!!

I can send you a thank you email if it makes you feel good and gives you motivation for the hosting business :)

JK.

Good to know some people can appreciate good hosting services..

Originally posted by SplashHost.com
Yeah Matt sold one account one month, then 3 the next :laugh:

sssh Alan, you're not supposed to say that ;)

lol :D

I just love the complimentary emails that at the end say, "But unfortunately, for reasons out of my control, I must cancel my account". :)

Originally posted by poncho2000
Do you really have so many sales last month? :D


lol no i wish

just throwing out a well worth it option
:D

The best one I had was along these lines.


"I wish to cancel my account because the server is always down and support ignore all my emails"

I replied with,

We have had 100% uptime for the last X months and well over our guarenteed rate the rest, Also we reply to all emails within a 24hour time window at the VERY most.

Didn't receive a reply ;)