I'll post my experiences with Dellhost (aka Interliant)...

I picked Dellhost as my host before I found out they weren't really run by Dell, I was fooled by the Dell brand name, which was why I went with them - I use Dell as my primary PC/Server vendor for a corporate environment and they are so rock solid I couldn't be happier... I realize now I'm not dealing with Dell as my web host, it has been resold to Interliant - so here's how things have gone, which so far has not been bad bad considering some of the prior complaints I've read about Interliant...

I selected a shared hosting package 150MB Disk, 10GB transefer, 10 POP3, CGI, 24/7 (supposedly) e-mail & phone support, etc...

Account registration and domain DNS move went as planned...

When I began to up load my finished design I had FTP problems (extreme slow response, resets, time outs etc), which after I called them and opened a ticket they resolved in about 14 hours, a little slow but ok...

Completed uploading, everything went smooth and started in on some cgi scripts and have found they don't seem to have all Perl modules loaded on my server, which is somewhat strange - they don't have DB_File installed but they DO have DBI Perl and even DBD-Mysql installed but omitted DB_File for some reason... So I have put in another support ticket with them to request this be installed as of about 48 hours ago now I'm still waiting for a response...

Host performance has been very good so far - the web site has a high bandwidth section which loads quickly and would probably load horribly on over taxed server so I'm happy so far with performance...

The 'Control Panel' they give you really doesn't give you much control over the site and the web statics software they use is 3rd rate at best, you will have to use your own CGI to make up for what is lacking the best you can, if you actually are looking for useful reports on your site... I have seen way better web based controls on smaller web hosts. Also no web based mail which is nice to have if you move around a lot.

I'll report back on the DB_File issue - I hope they can resolve this as I know it's EXTREMELY simple(ppm install DB_File from shell) I still consider them on "probation" with me - as I need a host that can perform to my needs if they can deliver I will keep them - if they fail I'll axe them and find a more suitable replacement. They are still too new with me to pass final judgement...

So I'd rate like this so far:
scale of 1 to 4 stars:

Support: **
HTTP Performance: ***
POP3 Performance: ***
Up Time: ***
Admin Controls: **
Perks or extras : *

Originally posted by cm_sorensen
I'll post my experiences with Dellhost (aka Interliant)...

I picked Dellhost as my host before I found out they weren't really run by Dell, I was fooled by the Dell brand name, which was why I went with them - I use Dell as my primary PC/Server vendor for a corporate environment and they are so rock solid I couldn't be happier... I realize now I'm not dealing with Dell as my web host, it has been resold to Interliant - so here's how things have gone, which so far has not been bad bad considering some of the prior complaints I've read about Interliant...




You said you were "fooled by the Dell brand name". Did they claim it or did you assume it yourself ?

btw, Are you talking about this DellHost (http://www.dellhost.com/us/en/host/topics/texttopic_main_nav_about.asp) ??

The 'Control Panel' they give you really doesn't give you much control over the site and the web statics software they use is 3rd rate at best

Should have enquired them about this before buying the hosting package.

When Dell launched their Hosting Division, it was still midway through the hosting boom. Unfortunately Dell lost lots of money over the year in this venture and ceased expanding in the hosting business. They pulled back their plans for invasion of hosting in Canada.

I did hear about them outsourcing it out to another company. Just dont know which one.

Nevertheless, Dell makes good computers. They have pretty good hardware support and talented people there, but think for a while..... they are computer suppliers, not service suppliers.

Dell did indeed launch the division, but eventually sold it and they've never updated the info pages.

Originally posted by Jeff Rambo
Dell did indeed launch the division, but eventually sold it and they've never updated the info pages.

As I understand it, the services have always been provided by Interliant. However, the DellHost operations were sold to Sprint last year, but little on the site seems to indicate that.

All IMHO.

Kevin

DellHost is now Sprint: http://www.dellhost.com/media/images/masthead/left.gif

Originally posted by RackMy.com
DellHost is now Sprint: http://www.dellhost.com/media/images/masthead/left.gif

So, what are you trying to say Mike :D?

However, the DellHost operations were sold to Sprint last year, but little on the site seems to indicate that. That Sprint's name is plastered everywhere on the site now :)

Originally posted by RackMy.com
That Sprint's name is plastered everywhere on the site now :)

www.dellhost.com still resolves to an IP address in the Interliant data center. Not that there's anything wrong with that.

Kevin

Originally posted by sigma

www.dellhost.com still resolves to an IP address in the Interliant data center. Not that there's anything wrong with that.


Right, Sprint/Dellhost outsources their small business hosting operations to Interliant. This is not an uncommon practice.

Yeah, I don't think Sprint is going to be moving out of Interliant any time soon.

Unfortunately I have bad news to update regarding Dellhost -

After waiting over 72 hours for a response regarding my quest for them to install the Perl module DB_FILE they haven't contacted me back so I called them to check status... They have already closed my ticket and the explanation is they do not load any modules on their servers unless I am on dedicated. They didn't even bother to contact me back and let me know - and I can't believe they won't install one of the most fundamental Perl database modules on a server for a customer so I am cancelling them and looking for a real host that I can actually run a perl database off of....

I would recommend anyone beyond beginner level not use Dellhost for a host. The support team isn't capable, and you can get a lot more for your money elsewhere is the end result - they lasted less than a month with me.