drivel has been deleted

Well he definetly does not own ENOM as they are a very large domain registrar that also offer reseller services!!

I dont know about cheaphostonline.net or freehostspace.com, but I think you'll find ENOM is a pretty big, reasonably well regarded company. I really don't think they're anything to do with whatever it is the others have done...

I would actually suggest the best way to get your domain sorted out would be to contact ENOM directly. Who is listed as the contact for your domain? If it's you, then you shouldn't have too much trouble sorting it out, but if freehostspace.com are listed as the contact then you may find it a bit tricky.

Hmm this sounds familiar....

http://webhostingtalk.com/showthread.php?s=&threadid=42559

n/m

Hi,

I also have to add that there is no way that Enom would be part of such a thing. Location is just a coincidence. We've sold hundreds of domains through Enom and they are a fantastic company.

Write to Enom and explain the situation. They are very helpful nd will bend over backwards to help you guys.

Hi!

If freehostspace.com is a reseller of enom then you could access your account through:

http://access.enom.com

One thing that I noticed in this login is that it does not provide an option for a password reminder -- forgot your password or something. If a person forgets his/her password then, it is the end of it? Probably he/she can contact enom. Have you tried using enom's support? What do they say?

Talking about password recovery, I don't know if this page can help:

http://www.enom.com/help/SendPassword.asp

I think that is only applicable for enom's client not their resellers. But I am not sure and it is worth a try.

Have you tried their Feedback form?

http://www.enom.com/help/Feedback.asp

It may probably take them for a while to answer.

I have no account with enom but I get one of our domains from its reseller.

Hope that helps. Let us know of the development.

:)

Originally posted by DragonStar
...this whole SCAM seems to be interconnected including the registrar, ENOM! ... ENOM, the resistrar is also coincidently in Redmond, Washington state, with the same phone prefix

Further research on DERRICK HALL, DH Enterprises, owner of
cheaphostonline.com and cheaphostonline.net (and probably
ENOM ...

Originally posted by DragonStar
It may be a huge coincidence that eNOM shares
a history of being origonally based in Seattle
along with DERRICK HALL and his cheaphostspace
dba DH Enterprise and then eNOM moved it's operations to Redmond, WA as did DERRICK HALL
aka cheaphostonline dba DH Enterprise.

Who's to say?
Charli, apparently you are. You said this scam is connected to and includes enom. That they have the same phone prefix (I'm guessing many other businesses also share the same 425 area code. They aren't all in on it. You've also said that Derrick Hall is probably the owner of enom.

Enom is located in Redmond, the other in Renton. They aren't the smae place (they are about 20 miles apart - see attachment).

Now, I don't rightly know anythign about this. i do use enom, but that isn't why I'm writing. It seems you don't know anything about this either, yet you are posting about who the owner of enom is, that they are involved in whatever scam you are talking about.

Can you please get some facts before you post next time. I'm willing to look at anything you have, but so far you've just proved your statements false, at best.

n/m

n/m

Originally posted by DragonStar
[clip]I will try again tomorrow but may have to change
registrars in order to solve the problem. Just
ran across that idea as a possible solution from a usenet posting.
(I hope that will work, at least.)
Charli
Are you the admin contact of the domain (look at whois listing at some whois.myostrich.net or another whois query to tell).

If you are the admin email contact, you should be able to transfer the domain to another registrar witout needing approval of your hosting company.

If you are NOT the admin contact, you will definately have to get eNom support to help you get control of the domain name. They also may not be able to help - depending on the agreement that you have with the hosting company.

Do you actually even own the domain? Did you keep a copy of the original agreement you accepted when you signed up with these guys? I'm not doubting your version of the story, it's just that we've been in the middle of transfer requests that have failed because the domain's user was not actually the legal owner - based on another free web host's agreement of who actually owned the domain property registered through them.

-t

First DragonStar, take some advice and don't publicly post unsubstantiated drivel in the form of accusations of *fraud* and *scam* until you have real facts, and even then, think long and hard about it. [reference to Enom]

You can be absolutely 100% positive that Enom is not involved in your drama, other than as the registrar of record for a domain you are associated with.

This is an easy enough problem to fix if you are the owner of the domain.

If you have worded your enquiry to Enom as you say, politely and coherently, I'm sure you will get a proper response.

If you don't get a reply as fast as you need then email me at the link below and I will be happy to help with Enom for you.

The only thing i can suggest is to try to change registra's

Try registerfly.com

Or godaddy.com

that is all i can suggest

either that or call enom and tell them

she if you can provide proff that you own the names and they were registered by him you might have to fax you id or something but you will gain controll over the names


Thanks
Daniel

Hi, I want to set some to the records straight with Cheaphostonline.

Freehostspace was a reseller of our which ended up owing us a lot of money. We have been trying to work with them since January to pay off the debt and they were doing ok.

For the past free weeks before they went under there were hacker problems from what I was told by the owner of freehostspace as well as DOS attacks on thier site that was still on our network. We gave them options to try and get rid of the DOS attacks but the choose not to accept. Just a note the DOS attacks were on our network the other attacks were on thier own servers.

We had an agreement in place that if they defaulted in thier payments we would take the customer base that they had.

We are working hard to get all of thier customers their enom passwords.

I am posting this just so you guys know our site. If you want to discuss it further please do so off this message board but as you can guess we are swampt with helping all of these freehostspace people.

Tymon,

As a FreeHostSpace subscriber I received the notice to choose one of three options about my site. I chose to stay, payed the $2.99 and received a notice with a 5-digit number and a username I believe. It also said you would verify the ownership of the domain name that I registered through FHS.

I sent this out March 25 and still have yet to hear anything about my domain name verification. Then yesterday I received a notice saying I have 48 hours to choose one of the three options again.

The instructions are not very clear with the re-registration process and I don't feel we need to pay to keep our sites going. If we are an existing customer we shouldn't have to pay. This sounds like extortion. The "transfer" domain option doesn't make any sense. It seems if we want to keep our domain names there is a minimum $12.00 fee even though my domain name is not yet expected to expire yet.

I checked the "Who Is" registry and found "enom" as the registrar for my domain name and I'm listed as the owner. I want complete access to my domain name so I can point the nameserver to whereever I want. This is the case with my domain names I own through Register.com

I'm sure I'm one of 6000 people who are extremely furious about this whole process.

I'm another furious person! I opted for option 2 more than a week ago. I did get sent a password and client id number. Only these don't work and I had no idea what they were for. None of the instructions made any sense to me. Having tried to sort everything out by the deadline. I get another email.. so do I have to fork out more moeny to re register? or has my form been processed? already?
I've tried to be very patient about the whole situation but now I'm just mad.

Sushi,

I couldn't wait any longer so I moved both my sites out of there. Fortunately I started keeping backup files when FreeHostSpace's service started getting bad.

One site was easy to move. I just contacted my registrar, Register.com, pointed the nameserver to another host, and uploaded the files.

My other site wasn't as easy since I had registered the domain name through FreeHostSpace. Apparently FreeHostSpace and CheapHostOnline use eNom (www.enom.com) as the registrar so I called eNom's technical support and they were very helpfull and sent me a password so I could get in and change my nameserver. I'm happy to say this one site has been successfully moved.

Dear tymonhall (CheapHostOnline),

Suddenly you seem to have fallen silent. Earlier in this thread you were quick to jump forth to set the record straight. But when you are confronted with specifics in subsequent postings, you give no response. You are not responding to emails. Your fax machine is off for days. What's the problem, sir? You assume the role of victim -- which you may well be in this case. But your subsequent behaviors give off the scent of deceit and tend to suck away any sympathy that we might have for you.

On behalf of a client, I have sent an email to every email address of yours known to me, including one to your help desk where it was even assigned a ticket number. None of those emails has been returned as undeliverable. After three days of trying, my fax server finally got a fax to you yesterday. And a hard copy of my letter went into the US Mail on Saturday, accompanied by a sworn certificate of service. So I know you know who I am, that I am trying to reach you, and what I am trying to reach you about.

For the benefit of others who may wish to know their legal position and rights, I am including, below, relevant portions of the letter I sent you...


---- BEGIN LETTER EXCERPT ----
My client has forwarded copies of email communications he has had with you in which he has asked you, in the short-term, to provide him with the necessary logins and passwords which would afford him the ability to control the behavior of his domain; and, in the long-term, to transfer (or “push,” as it is called on eNom‘s web site) his domain from your eNom account into his eNom account. Your responses — copies of which he has also forwarded to me — have ranged from denying that he has an account with you, to informing him that you must first verify his identity and that he must wait days for same to happen, to providing him with passwords that simply do not function. And none of your responses have directly addressed the matter of his request that you "push" his domain name from your eNom account to his.

I do not mean to seem accusatory, Mr. Hall, but, by your actions to date, it appears to my client (and to me, as well, I might add) that while you seem to be willing to allow him to control the behavior of his domain (that is, if he could just get the correct password from you), you do not seem willing to relinquish ultimate control of his domain. I can only surmise that your reasons for this must be that you see his domain as a potential source of a small amount of ongoing revenue (and the operative word, here, is "small") whenever it renews.

I am aware of the FreeHostSpace.com debacle. I have read both their version of the events and yours. I am personally sympathetic to the problems for you that this situation has caused. I am sorry that FreeHostSpace did not work out for you as a customer, and that all of its customers’ problems have now become your problems. And I’m sorry you feel that FreeHostSpace’s customers are now “slandering” you on various web sites, as you alleged in a recent email that you sent to all of them, and which was also copied to me.

While I understand your frustration, Mr. Hall, I dare say, nevertheless, that you may have brought some of this criticism upon yourself by your seemingly less-than-forthright behavior subsequent to FreeHostSpace’s untimely demise. It appears to these customers that you are holding their domain names “hostage.” Personally, I am stunned that you seem unable to grasp this. It appears you believe that it is enough to offer to log-in to their eNom accounts for them, and to change their name servers to those of another hosting company; and/or to allow them to have their passwords to the tan control panel interface at http://access.enom.com . While those remedies do afford the domain owners some degree of temporary control over the behavior of their domains, they are clearly neither adequate nor appropriate remedies under these circumstances. And these remedies do not give them their domains back.

These people were customers of FreeHostSpace, not CheapHostOnline. Their express or implied contract was between them and FreeHostSpace, not between them and CheapHostOnline. Now that FreeHostSpace has failed and no longer exists, unless the terms of FreeHostSpace’s contract with its customers specifically allowed it, there is no provision in law for CheapHostOnline to now automatically assume the role of successor-in-interest. And even if FreeHostSpace’s contract with its customers stated that domains registered with FreeHostSpace would remain the property, and in the control, of FreeHostSpace, the occasion of FreeHostSpace’s demise would have effectively rendered such terms void. And under no circumstances would those terms inure to the benefit of CheapHostOnline, in any case. Please consult your attorney if you have doubts about applicable law, here.

As a matter of law, and pursuant to ICANN rules, each and every one of those FreeHostSpace-registered domain names belongs to the “Registrant” as set forth in the respective domains’ WHOIS records. Those domains do not belong to you, and you may not legally retain and control them unless their rightful owners authorize you to do so. You may not legally charge the rightful owners additional fees in order to convey control or ownership of the domains from you to them. Now that FreeHostSpace is defunct, you must promptly provide each and every one of those domain owners with a reasonable means of first getting control of the behavior of their domains, and then, secondly, allowing them to either transfer their domains to another registrar, or honoring their requests that you “push” said domains from your eNom reseller account to any other eNom Log-in IDs that they specify.
---- END LETTER EXCERPT ----


Mr. Hall, you may not realize it but this situation is beginning to snowball into something bigger and uglier than it really needs to be. No one is trying to hurt you, here. But FreeHostSpace had many, many clients -- whose names and email addresses I can easily obtain because I know how to reach FreeHostSpace's former owners. If I were to contact and organize those domain owners into a lawsuit and then get it certified as a class action, the mere cost of fighting the suit -- even if you won (which you wouldn't) -- would bankrupt your company... and perhaps even you, personally. It's just not worth it. Please, Mr. Hall... please don't make me do that.

All you have to do begin getting this albatross from around your neck is to *immediately* give each and every one of the former FreeHostSpace customers who is also an eNom domain owner the *correct* passwords to control their domain names via the http://www.access.enom.com interface. That would at least let them change their name servers away from your hosting company and back to the name servers provided by eNom itself. After that, they can easily point their domain names toward any hosting company -- including yours, if they wish to continue doing business with you. That, alone, would make most of them happy in the short-term.

In the long-term, all you have to do is use the features of your eNom reseller account to create retail sub-accounts beneath your reseller account for each and every domain name owner. Give each of them a log-in ID and password right on the eNom web site. Set their pricing to whatever you want it to be if they should happen to register any new domain names (from which, incidentally, you would derive revenue... which seems to be your concern). Use the eNom "push" feature to "push" each of their domains into each of these new sub-accounts. Then email them and tell them you've done so and what their new Log-in ID and passwords are on the eNom web site. Then just step back and let them do whatever they want from that moment forward. You'll have given them *complete* control with nothing further required of you, yet they will still be your customers. Then they will be free to do whatever they want with their domain names -- including leaving them right where they are (as sub-accounts of your reseller account) if they want to, so that you may still enjoy revenue from their renewals or new domain name registrations.

Of course some of them may use the features of their new eNom sub-accounts to release the registrar lock and promptly transfer their domain names away from eNom (and you, therefore) altogether. And others may "push" their domains to eNom accounts not controlled by you. My client, for example, intends to do precisely that. He doesn't trust you any more, and his feelings are understandable given your behavior to date, don't you think? But others will keep their domains right where they are -- in the new retail eNom sub-accounts that, if you follow my adive, you will have created for them. And they will register new domains or allow their old ones to renew and you will make money and they will be happy. And in time this whole ugly mess will be forgotten. And you and they will have moved on.

If you are unable to "push" anyone's domains anywhere because you don't actually know the password to the FreeHostSpace sub-account of your eNom reseller account (i.e., you can only get into it via your reseller master account, thereby depriving you of the ability to use the "push" feature on the FreeHostSpace domains), then just contact eNom's support department and ask for help. Explain the situation to them. I'm sure eNom will help you.

One way or the other, just please get this matter resolved once and for all before it becomes a monster. You're still in control at the moment. Please don't let this whole thing fester until someone like me takes it to the next unpleasant step and wrests control away from you with the assistance of a court order. Please step up and do the right thing so we can all move on. Please.

And when Mr Hall gives the WRONG PERSON a password to a domain and he ands up with a couple dozen stolen domains that he's responsible for giving away, then what?

It'd be very easy to find out a few domains and say "hey I'm the owner of blah.com *******it give me my password" when I'm not and then what?

It sounds like some patience in this matter is necessary, it seems an ugly business, one I'd rather never deal with, but the man can't just start giving out domain passwords willy nilly just because someone emails him a mean letter demanding it, he's got a responsibility to see to it that only the rightful owner recieves those passwords.

Bet Mr Hall wishes he'da just sued for his money and let the reseller deal with the domains :D

You say patience is in order...and that they simply can't just give out passwords to everyone...

But I have waited. (over 2 weeks now) And I have given them my credit card number for "verification" - the same credit card I used to sign up with. (that's scary) And I've e-mailed them from the very same e-mail account that I originally signed up with. But still nothing. What else does "tymonhall" need?

Could they really have 6000 accounts to sort through? That seems a little high to me. I'm sorry if they don't have the time to deal with all these accounts, but think about my situation as a web designer...now all of the people I marketed the web site to are thinking "what a moron this Spiwak is, he can't even get his web page to work..." These are people that don't understand "well, my domain name is being held up right now cause my web host couldn't pay his bills..." or whatever the real story may be.

Mr. DesElms seems to be doing an incredible service for some of the people stuck in CheapHost's "domain-purgatory" - letting people know what their options are and what action can be taken. I applaud him for helping.

from:
another CheapHost customer lost at sea...


ps - before you tell me "ya get what ya pay for" let me just say I KNOW I KNOW. i've learned my lesson.

pps - quote from tymonhall's post "If you want to discuss it further please do so off this message board". my response "TOO BAD!"

Originally posted by Dixiesys
It sounds like some patience in this matter is necessary,

The time for patience has passed. Mr. Hall has become non-responsive. That trumps his "patience" card. Read again, carefully, the very first paragraph of the letter excerpt. If you believe that that is acceptable behavior on the part of a hosting company, then perhaps those considering hosting at Dixiesys should think twice -- which, frankly, would be sad since I've recommended Dixisys to at least three people (though I don't know if they actually signed-up).

Fortunately, I'm quite certain that you do *NOT* run things the way Mr. Hall has, so I'm still feeling very good about having recommended Dixisys. I was just making a point.

In other of your postings, I've noted your tendancy to be sympathetic to Mr. Hall's plight in this matter. I, too, am sympathetic -- or did I not make that sufficiently clear in the third paragraph of the letter excerpt?

That the situation has become overwhelming for Mr. Hall is understandable (though I must point out that in some of his recent postings he has made references which suggest he is getting caught-up nicely). But that does not abrogate his responsibilities to these domain owners -- many or even most of whose domain names resolve to nothing and they can't get control of them so they can re-point them to their new sites.

Originally posted by Dixiesys
it seems an ugly business, one I'd rather never deal with, but the man can't just start giving out domain passwords willy nilly just because someone emails him a mean letter demanding it, he's got a responsibility to see to it that only the rightful owner recieves those passwords.

A "mean" letter? There was nothing "mean" in my letter. It was a business letter -- written professionally and in good faith. It states the facts of the situation and makes a resonable demand for a fair resolution to an untenable *business* situation that *must* be resolved.

As for making sure that the rightful owner of the domains receive the passwords: This is a non-issue. eNom's own transfer procedures rely on little more than communicating with the rightful owner of the domain using the email address shown as that belonging to the registrant in the domain's WHOIS record. Period.

My client's name appears in the WHOIS record as registrant. His email address that appears in the WHOIS record is current and working.

As long Mr. Halls sends password data to the email address set forth as that belonging to the registrant in the WHOIS file, he has no liability issues whatsoever. That's why the registrant's email address is there... so people in Mr. Hall's position (or positions similar) can get in touch with the rightful owner of the domain when there's a problem.

The same thing applies to my client's request that Mr. Hall "push" his domain from Mr. Hall's eNom reseller account to my client's new, individual, retail eNom account. The request is coming from the email address shown in the WHOIS record as that belonging to the domain's rightful owner, so Mr. Hall has nothing to worry about as long as he sends the information to that email address and to no other.

It's as simple as that. If Mr. Hall has doubts -- i.e., if he worries that the contents of the "From:" field of such messages is forged -- then all he has to do is send a verification email to the email address set forth in the WHOIS record and if he gets a response, then he knows it's not forged. After all, how would the forger have gotten access to the inbox to have received the verification email?

These concerns you have raised are valid, but not sound, given the way things are set up in the domain name business. Mr. Hall has no reason to fear responding to simple requests to change domain information so long as they come from the email address listed in the WHOIS record, and so long as verifications sent to said email address are replied-to appropriately. For Mr. Hall to take any additional steps to verify identity is just a waste of his (and everyone else's) time. And, moreover, it's holding things up and, in the end, it's just hurting people.

Originally posted by Dixiesys
Bet Mr Hall wishes he'da just sued for his money and let the reseller deal with the domains :D

Well, of course, this goes to the points made in the 5th paragraph of the letter excerpt. CheapHostOnline should not have automatically assumed the task of trying to take care of or make right any situation caused by FreeHostSpace -- except for the domain name situation since, ultimately, those domains are registered in CheapHostOnline's eNom reseller account. But as for web hosting itself, CheapHostOnline could very easily have just shrugged its shoulders and said, "Oh, well... too bad for all those customers. Thankgod they're not my customers." And he would have been within his rights to say so because FreeHostSpace was but a colo customer.

But, of course, we all know why Mr. Hall did it the way he did. He wanted to take the opportunity to get as many of FreeHostSpace's customers to convert over to CheapHostOnline as possible. It was a bit opportunistic, perhaps, but certainly not unreasonable. And it certainly did not amount to a hostile takeover of FreeHostSpace's business, as the FreeHostSpace folks alleged. Once the deal between FreeHostSpace and CheapHostOnline fell through and CheapHostOnline felt the need to take decisive action, one way or the other, to terminate that relationship, it certainly makes sense that CheapHostOnline would want to take the opportunity to offer FreeHostSpace's customers an alternative. For that I do not fault Mr. Hall.

But, instead of what he did, Hall should have left the FreeHostSpace server(s) live, but seized control of them (changed logins and passwords, and whatnot). Then he could have contacted all of FreeHostSpace's customers in an orderly, non-emergency, no-panic fashion. He could have presented them with their options and given a 30-day deadline for choosing one. And then during the 30 days he could have concentrated on being responsive to them so that special situations would not become complaints against him in public forums like this one. That would have given everyone enough time to make whatever arrangements they were going to make. Those who needed or wanted domain name control would have requested it and he would have had plenty of time to give it to them.

But I suspect Mr. Hall was very angry at the people at FreeHostSpace -- which, it sounds like he had very good reason to be, perhaps. I do not presume to know what really went on between FreeHostSpace and CheapHostOnline. They give wildly differing versions of the story. But it's pretty clear that when Mr. Hall decided to pull the plug, his anger made him do it in the most destructive manner possible. That's also understandable. We've all been angry and we've all screwed-up. No one faults Mr. Hall for having those feelings -- or even for acting on them in the destructive manner that he did... at least at first.

But what *isn't* isn't so understandable is how and why he hasn't seemed to have come back to his senses and fired-up the old FreeHostSpace servers for a month or so while everyone moves off of them in an orderly way. Most judges would certainly permit him to add the cost of doing so (so long as it's for a finite and reasonable period -- like 30 days, for example) to the amount for which he sues the FreeHostSpace people. And I presume he *is* suing them, no? I mean, why would he allow that unpaid balance to just go unpaid forever? Unless they file bankruptcy, and as long as they're in the United States, recovering the unpaid balance from them should be easy -- or at least relatively easy. Even if they're in another state, collecting a debt from people when you know who and where they are may be time-consuming, but always works in the end -- again, assuming they don't either file bankruptcy or flat-out skip.

All of the above having been said, a new thing seems to have happened -- to Mr. Hall's credit, I might add. My client now reports that, suddenly, his domain registered through Mr. Hall's eNom reseller account is resolving to a web page that is saying his site has moved. And it points to my client's new site using the new domain(s) he registered immediately after the fall of FreeHostSpace.

BRAVO!

That's a very nice start! And, again, this is to Mr. Hall's credit that he has done this. I say, here and now, thank you, Mr. Hall, for at least getting that done. Apparently you *did* get my letter after all.

But I notice that my client's domain still utilizes Mr. Hall's name servers and is completely controlled by him. This is the next aspect of it which must be resolved.

Mr. Hall (and I know you're listening), in my letter I gave you the eNom log-in ID and password of my client's new eNom account -- an eNom account not affiliated in any way with CheapHostOnline. Please take the next step and use the "push" feature of your eNom reseller account to "push" my client's domain over to the eNom log-in ID I gave you in my letter. Once his domain name appears there, our business is finished.

And, again, Mr. Hall, thank you for putting-up some kind of web page to which my client's domain now resolves. And thanks for making it point to his new site. It's a terrific start. Now let's take the next small step and get it done.

Thanks!

True it is an oppurtunistic play, I'm sure. I'da probably done the same thing in the situation, and would now be regretting it I think. I do feel sympathetic I suppose, Hall told me how much he's owed, that amount would keep me awake nights, and even if he kept all 6000 customers on board, it'd take a while to recoup that amount. And the "root" problem is really not his fault but some of your complaints I can sympathize with, you don't want excuses, or waits, you want resolution to a sticky problem.

Hopefully it'll all be over soon :)

Originally posted by Dixiesys
Hopefully it'll all be over soon :)

To: Gary,

It's in Mr. Hall's hands at this point. He knows what he must do to make this right. And I'm waiting for my client to email me and tell me it's been done.



To: tymonhall (and, again, we know you're listening)

In the meantime, Mr. Hall, the result I predicted (to myself) when I posted here today is coming true: I am hearing, privately, from unhappy former FreeHostSpace customers in droves -- all of whom are frustrated because CheapHostOnline is, as they see it, holding their domain names hostage. They're screaming bloody murder and they really liked that "class action" thing I wrote about earlier. They're asking where to sign-up.

I fear this is about to become a runaway train, Mr. Hall. Please get in touch with me before this thing gets out of hand. If the problem is that you just can't keep up; that you definitely intend comply with my client's request, but you've just got too many other fires to put out regarding this whole FreeHostSpace mess, then just email me and tell me so. I'm not unreasonable. If you can just give me a target date and time by which you think you can comply with my client's request, then I'm sure he will agree. I know I would certainly counsel him to do so. And he's a pretty reasonable guy.

And, if you'll give me the chance, here, I'll help you in another way if I can: If you also tell me in that communication that you've decided to ultimately do the right thing regarding all the rest of the former FreeHostSpace customers and their eNom-registered domain names, and if you'll give me some kind of indication of how long it will take you to get it all done, I'll be more than happy to counsel the ones who have been in touch with me to calm down and be patient and give you a chance to do it.

I can help take heat off of you, Mr. Hall, or I can apply it liberally. Your choice. I'm offering you a way out of this mess, if you'll take it.

Plus, stop and think about how good it will look when I'm able to post here that you finally stepped-up and did the right thing -- and others do so, too. The people who read these forums are not mean-spirited, closed-minded folks. It's true that some of them jump to conclusions a little quickly and can be a bit judgemental at times. But I've also seen them be very, very understanding once a guy steps-up, clears his throat, and says a heartfelt, "Mea culpa." The good will you'll engender doing something like that will far outstrip the negative feelings that people have so far. But if you let it go too long -- if you let it fester, as you seem to be doing now -- it will, at some point, become irretrievably bad for CheapHostOnline. Please don't let that happen.

You know the next steps you must take, Mr. Hall. Please take them so something good can come of all this.

Originally posted by DesElms


Mr. Hall (and I know you're listening), in my letter I gave you the eNom log-in ID and password of my client's new eNom account -- an eNom account not affiliated in any way with CheapHostOnline. Please take the next step and use the "push" feature of your eNom reseller account to "push" my client's domain over to the eNom log-in ID I gave you in my letter. Once his domain name appears there, our business is finished.


Thanks!


Don't know if you're a lawyer or not, but I expect not, after reading your posts.. just for your information the concept of 'push' when applied to the moving of domains from one enom account to another is quite different from 'transferring' them, which incurs a fee.. this fee being related to the cost to the winning registrar/reseller of one years further registration.

Even 'transferring' between resellers is treated as a registrar transfer.. 'pushing' however, is only possible from the enom interface.

Originally posted by felix220
just for your information the concept of 'push' when applied to the moving of domains from one enom account to another is quite different from 'transferring' them, which incurs a fee.. this fee being related to the cost to the winning registrar/reseller of one years further registration.

Even 'transferring' between resellers is treated as a registrar transfer.. 'pushing' however, is only possible from the enom interface.

We're very aware of the differences, as I believe should be apparent from my previous writings here.

But thank you for your clarification, anyway. It's certainly a point worth making to those FreeHostSpace customers who are thinking they would like to transfer their domains away from CheapHostOnline altogether.

"Pushing" a domain between domain owner accounts is something that, to my knowledge, can only be done at eNom. It is, as far as I know (and someone please correct me if I'm wrong), a unique, eNom-specific feature. And one can only "push" a domain name from one eNom account to another eNom account, for which there is no additional or special transfer or "push" fee charged by eNom.

To transfer a domain name completely away from eNom to another registrar altogether would be a full-blown, bona fide, official transfer. The transferred-to registrar will charge a transfer fee that is usually equal to or only a few dollars less than what that same registrar would charge for a fresh, new domain name registration. The only silver lining in that cloud is that the transferred-to registrar will add a year to your existing registration period. So, for example, if, six months ago, you registered your domain for one year at the transferred-from registrar, and you now transfer it to another registrar, your domain will expire at the transferred-to registrar 18 months from now. The transferred-from registrar should not charge a fee for you to transfer your domain name away, but I've heard bad stories of some registrars doing so.

Other registrars -- for our purposes here let's say we're talking about a registrar named "Widget Registrars, Inc." -- who do not have the equivalent of eNom's "push" feature may very well treat the transfer of a domain name from one Widget reseller account to another Widget account (be it retail or reseller) in the same manner as it would a transfer from one registrar to another registrar. It shouldn't, it seems to me. But I suppose it might.

After the failure of FreeHostSpace, my client went out and created his own, personal eNom retail account -- separate and apart from CheapHostOnline and it's eNom reseller account.

My client's domain name is in CheapHostOnline's eNom reseller account -- a place from which my client wishes it removed.

My client is simply asking CheapHostOnline to take quite literally not more than two minutes to use the unique eNom "push" feature to push his domain name from CheapHostOnline's eNom reseller acount and into my client's personal eNom retail account.

Simple as that.

All CheapHostOnline needs to know in order to do so is my client's eNom Log-in ID -- which I provided to CheapHostOnline in my letter (a copy of which was also emailed and FAXed).

We're simply awaiting word that CheapHostOnline has done so since I cannot imagine why CheapHostOnline, knowing what it now knows, would refuse.

Again, thank you for making the point of clarification. Very useful.

Just to let you guys know what's happening.. I havent heard anything from Freehostspace/Cheaphostonline. They still havent emailed me an enom password! I dont even understand why i needed to sign up twice for an account that doesnt even work.

So I went to enom to get control of my domain. They sent me my password! and I was able to point the domain to my new host! I think I still own the domain for a year with enom...! ..or do I need to sign up with a new domain registrar? Well my domain works now. So if you're in the same boat as me I definately recommend going to enom's website and requesting your password. They were very helpful!

Normally enom would not but I have made a plea for them to help us with all these sites. Yes you can contact them untill we tell them to refer the customers to us.

I realize that this thread is way out-of-date, but I just wanted to add my two cents on this venture.

You see, I was one of the unfortunate souls who got caught in-between these two warring webhosts. I decided to stay with CheapHostOnline, but immediately regretted that choice. You see, after they set up my account, I was completely ignored! The FTP servers were so slow that there was a pause of 30-45 seconds between each file I uploaded, making accessing my site nearly impossible.

When you try to upload a relatively small website (less than 2MB, IIRC), and it takes over 6 hours to send less than 50% of the website files, then there is a significant problem here. I tried in vain for weeks to contact CHOL, but received no response by e-mail or phone. Heck, they wouldn't even answer their phones for two straight weeks!

I eventually bought a new domain name through my new webhost, because I didn't want to fight CHOL for the domain name they had control over. I saw what others were having to put up with, and decided it was better to cut bait and run screaming from the situation. Better that, than to stay involved in that insanity.

Interesting note: Cheaphostonline and DataRAQ (the freewebhost folks in disguise) both appear to be dead and gone now. Their domains are no longer in active use, although they certainly could be operating under different company names at this point. I can understand this, since this debacle couldn't have made either company seem overly reputable.

Bottom line on this: "Let the Buyer Beware" never was truer than in this situation. I worked with both companies, and in my opinion, both were disreputable, dishonest and perhaps even outright crooks. I have learned that it is always cheaper (in the long run) to pay a little more for a honest webhost, than to purchase service from a bargain host.

You get what you pay for.

2 years old :(

Originally posted by Shecky
I realize that this thread is way out-of-date, but I just wanted to add my two cents on this venture.
Uh-huh, I realize this post was almost two years old. See above. Nevertheless, I do think it was an incident that should not be simply forgotten, lest it happen again.

To my knowledge, this has never been fully resolved. I never saw any refund from either host, nor compensation for my lost domain name. To simply blow it off as an old post is rather flippant, if you ask me... but then again, I doubt from your demeanor that my opinion matter a whit to you.

registerfly.com is not a registrar but a reseller of eNom.
Originally posted by volumehost
The only thing i can suggest is to try to change registra's

Try registerfly.com

Or godaddy.com

that is all i can suggest

either that or call enom and tell them

she if you can provide proff that you own the names and they were registered by him you might have to fax you id or something but you will gain controll over the names


Thanks
Daniel