I know most of you probably know this, but I wanted to alert the newbies to it.

STAY THE HELL AWAY FROM flamethrow NETWORKSOLUTIONS!! :smash:

This has got to be the most frustrating company in the world to deal with. :kaioken:

I transfered my domains from them to an opensrs registrar (directnic) several months ago and I am still battling to have them delete 2 nameserver records in their database. The problem is that I re-registered the same nameservers (with new ips) with Directnic after I transfered my domain there. Well, netsol :smash: never deleted the nameserver records which prevents any pontential client (who has their domain registered with netsol) from changing their nameserver to mine (with the new ips), hence blocking me from acquiring these potential clients. When my domain was transfered from flamethrow netsol they ceased to be the Authoritative Registrar for my domain and should have immediately deleted these records (especially since they reflect the OLD ips for these nameservers). I was not able to delete them through their "wonderful" automated system because they were no longer the authoritative registrar for this domain, hence I would have to contact my registrar (this is what was sent to me). Directnic obviously has NO control of the entries in netsol's db, hence they told me to contact :uzi: netsol by phone. Which I did and this was escalated to second level support at :uzi: netsol who assured me that these records would be deleted yesterday. SURPRISE!!! they are still there today. I called again and was told that it was assigned to a supervisor and that it would have to wait until after the holidays (which was the next time this supervisor was in).

Please, stay away from this awful company if you treasure your sanity!!! I have many other stories like these but one is enough for today.

Hey, Networksolutions :smash: , I have an idea :idea: for ya!!! It's this great new concept, it's called a Control Panel that your clients can login to and administrate their own accounts without having to battle your ridiculous system you currently have.

Ok, I'm done venting now. Have a nice day. :wavey:

[Edited by tabernack on 12-30-2000 at 10:42 AM]

Wow, banging, flames... quite a colorful warning.

*Reminds me to check on the nameserver changes I made*

Hmm,

I transfered 4 of my domains from networksolutions to an OpenSRS company a few days ago. They are still in the process (said it should take about a week or so).

I'll let you know how things work out.

Saeed

Hi Zolbian,

The transfer went very smoothly. The issue was that they didn't delete the nameservers that I registered with them from their database. So, if you registered any nameservers with them make sure that these entries are deleted after the transfer.

All my domains got transferred over to Dotster. I still have to go in and change things with NSI once in awhile though. They don't seem to be able to make something for the users that just want to make quick changes and not go through the hassle of e-mail responding. That and they don't seem to be able to reach any competative pricing. Not going to make this long, but I just love posting things putting them down (and while it isn't nice, they don't play nice).

I figured once they were bought out Network SOlutions would get alot better guess I was wrong

My favorite is trying to make any changes with them if your email address has changed. I had to do this because email.com changed their policies (essentially killing my email address). Well, I had the pleasure of having to create a form and performing the mail-from authentication only to be told that since my email address was invalid that I had to fax them a letter with 2 pieces of photo id. Well, after a week and 3 letters my change was finally completed. That was such a great experience! This is the digital age for god's sake. They make the internet so archaic and inefficient.

To top it off, whenever I open a ticket at Directnic I get a response (and resolution) within a couple of hours. But, due to the fact that they have a great control panel, tickets a rare thing.

Here is my experience, I've transfered a lot of my domains from NetSol to weblaunching.net (usually when I received the $35 renew notice). All I had to do is choose transfer option at weblaunching.net, then confirm it again. I didn't have to contact NetSol at all. After about 4 days, may be less, everything is done. I know NetSol is pain in the azz, but if you do I'm telling you, using any good registrar like 000domains.com, gandi.net... I'm sure you wouldn't have any problem. Weblaunching.net is recommended as I have experience with them before: never more than a week.

Yep, I've heard good things about 000domains.com as well. Most opensrs registrars are pretty good.

Nam,

I'm glad to hear that cause I'm using weblaunching.net myself. I hope these go as smoothly as you have experienced.

Saeed

I have requested a change of DNS for my domain since a week ago. I stop my hosting with my former hosting company and transfered to a new one. Now I am left in between without an active site to receive my email and I would'nt know how long it would take to update my information.

After going through the postings regarding NSI, I finally decided to transfer all my domains to another registrar.

Well, I have 3 or 4 domains and 2 of them are with jorker.com and the rest are with Netsol.(It's only because there were only Netsol at the moment.) I haven't had a single problem with Netsol yet(Changes were made within 48 hours so far for me) but I probably will in the future.

I've been using 000domains.com a bit lately... so far, so good.

As for NetSol, I think tabernack's post is maybe a little too kind and gentle.

I just stopped by http://www.000domains.com and they are apparently presently changing their IP... so will have some services unavailable until after 1/2/2001.

Kind of amusing to see a dom-reg outfit flipping out over IP-transfer blues like the rest of us... lol.

I have spent much time during the past month dealing with
Net Sol because my domain yellow-pages.net was transferred
to another registrant on Dec. 1st who used an email
address and the admin./billing contact info of 2 executives
of YP.net, a company which leases the domain yellow-page.net
for their web based yellow page advertising business. After
attempting to change all of the contact info (except the
name of our company, the registrant) on our domain record
on Nov. 3 by submitting a "mail-from" request to Net Sol
which was then forwarded to my email address for verification by me, the admin. contact, (the "mail-from"
request had originated from the email address
" deval@mydayjob.com ", the perpetrators successfully
transferred our domain on Dec. 1 by paying a $199.00 fee to
use Net Sol's expedited registrant transfer fax service.
They submitted a fraudulant, notarized transfer request by
fax on a letterhead which they represented as originating
from our company. Net Sol accepted this document and
transferred our yellow-pages.net to an entity that displayed
an admin. contact with the same " deval@mydayjob.com " email
address as the one on the Nov. 3 unauthorized "mail-from"
contact change request which I had contacted Net Sol to
make a complaint about in November. The billing contact on
the new Dec. 1 fraudulant registration displayed the name
of the YP.net/yellow-page.net COO !
This person (YP.net COO) had contacted me by phone and email
last January with a lowball offer to buy our domain. At that
time, I informed him that our domain was not for sale.
When I discovered the fraudulant domain transfer of Dec. 1,
I called Net Sol tech support late on Saturday Nite and
received an investigation case#.
On Monday, Dec. 4, even though I could refer Net Sol phone
reps. to their own internal encyrpted NIC record# which
clearly showed that the Nov.3 "mail-from" email attempt to
change all the contact info on our domain record had
originated from the same email address as the admin. address
displayed on the new fraudulant record for our "former"
domain, I was able to get no further than 2nd level support
with my complaint. I was told to fax a statement on our
company letterhead with my signature as president which
declared that we had no knowledge of and did not authorize
the Dec. 1 transfer of our domain to the new "registrant",
ICC Trust of Mesa, AZ. on a new domain record which
displayed the same street address and phone/fax numbers as
YP.net !
Net Sol 2nd level support then told me that they needed no
more input from us and that our complaint had been sent
to Net Sol business affairs investigative unit, and that
our domain record should be returned to our company within
"24 to 48" hours. I called every day after that (Dec. 5)
and the "Investigative Unit" never returned my phone messages or email. I searched the web for many hours to gain
info about similar hijacking cases. Through this research, I
obtained and made more effective contacts at Net Sol.
I finally convinced Net Sol managers on Dec. 18 to restore
our domain registration to us. After the record change back
to our company on Dec. 19, we noted that our new domain
record displayed an expiration date one year sooner than the
old record. We then received a $35 invoice from Net Sol for
the one year registration term on the new record !
I am reluctant to reveal my contact at Net Sol, but here is
his Dec. 29 email response to my protest of the new charges
for our domain:

Date: 12/29/2000 15:28:24 -0500
From: "XXXXXX, XXXX" <XXXXXXXXXXXXXX@netsol.com>
To: "'sales@yellow-pages.net'" <sales@yellow-pages.net>
Subject: RE: New hijacking attempt/billing question
All headers
Hello Tom,

I have requested that the fee for invoice # 30332072 be waived for 2000 to
2001. I have used my corporate card to update the payment for 2001 to 2002.
I am waiting to see the payment. I will fax you a copy of the updated
invoice
when our billing system updates. Do you have a fax number?

As for the Change of Registrar issue: The domain name is in a LOCKed status.
When a domain name is LOCKed, no modifications, no deletions, no change of
registrant, or no change of registrar can take place. The only way to do any
of the above is through a Letter of Authorization and only certain people
can unlock a domain name record.

Network Solutions is a third party to this change of registrar, so there
nothing NSI can do through investigation. TUCOWS would not give us
information about who requested the transfer. I would suggest since you
are the registrant of YELLOW-PAGES.NET, that you contact TUCOWS and ask
for the initial request. Maybe they will give you the information."

Best Regards,
XXXXX xxxxxx
Supervisor of Exec. Cust. Service
Network Solutions, Inc.
XXXXXXXXXXXXXXXXX@netsol.com
(I had also advised that a new attempt had been made this
past week to transfer our domain to another registrar. I
received an email confirmation request from discountdomains.com which advised that a registrant transfer request had been made by an unknown and unauthorized person.
The hijackers harrassing us are presumably emboldened by
a ruling last August by a federal judge in the Sex.com
lawsuit that domains are not property, but licenses, and
therfore cannot be "stolen". I filed a fraud complaint with
the Mesa, AZ police, I reported this incident to the AP
news service in NYC, wired.com by email, and to the business
editor of the Arizona Republic newspaper in Phoenix by email
and by phone. Since two YP.net officers were listed as
contacts on the fraudulant domain record and one of them
seems to have emailed an unauthorized Nov. 3 "mail-from"
request to Net Sol to change all the contacts on our domain
record, I am sending a complaint to the SEC because YP.net
stock trades publically.
I want to offer to help any member here with a serious issue
to contact Net Sol when routine methods fail to bring
appropriate solutions to domain registration problems.
Everyone should be aware that WIPO has ruled that the laws
of the country where a domain is registered will be a
prevailing consideration in their deliberations. Open SRS
registry Tucows is in Canada. Canada has free speech and
trade mark statutes which may offer less support to thinly
capitalized domain holders. I have read that Net Sol collects $6 from per domain annually from every competing
registrar. Net Sol reserves the right to take control of
any domain that it does not receive the $6 payment for.
There seems to be a risk that a competing registrar could
fail to pay Net Sol and this could result in a domain holder
losing control of a domain without any notification that a
payment is overdue, since those who register or renew via
third party registrars may not receive notice that their
own registrar has not forwarded the $6 to Net Sol.
I do not endorse Net Sol, but they may be the safest choice
to register valuable, high profile, or controversial domains

omg... does that come in a paperback version? ;) I just found out what happened to the domain name I wanted that expired over 2 years ago (and they still have it). It's up for auction. Isn't that just great? Even better, instead of just $35-$70 to get it, it's $300!

Yellowed,

In your situation, I would contact the state attorney's office in the state those cretins are located in. I would also send them a stern attorney letter warning them about further unscrupulous tactics.

If that and the SEC didn't yield any results, I might start contacting their advertisers.

Ok, the changes were finally done. After calling them several times, and been given reference numbers each time that did not exist the next time I called, the changes were finally made.

Phew..... I hope I don't ever have to do that again. :)

Originally posted by JustinK
omg... does that come in a paperback version? ;)

Yeah... no kidding.

But this highlights a series of chronic problems with NetSol. They respond with glacial slowness in all cases -- if they respond at all. And when they do respond, they generally seem not to know what the hell they're doing.

I'm truly getting the impression that they want to get out of this business entirely.

yep 000domains is the best - i moved 4 NSI domains to 000domains - so i manage 53 of my 56 domains from 000domains.com manager :)

Good to hear -- I just started using 000domains.com and haven't got a lot there, yet; but I like what I see so far.

If you like 000domains.com control panel, then you will really love directnic.com control panel. Much more funtionality then the standard opensrs cp.

Hi,
I have just started using Dotster http://www.dotster.com after posting here and doing some research. Their web based control panel has been great.
Scott

I refuse to use anything with -ster on the end. It reminds me of old people trying to be cool -- and failing at it.

All the same, their service is great.

I have 2 domains with Dotster, they are not that great!.. I wouldn't recommend them to anyone. I would highly recommend one of the OpenSRS companies.

By the way, my 4 domains moved smoothly from networksolutions.com to weblaunching.net. It tool about a week (during xmas!)...

Saeed

Hi,
What problems have you had with them? Please elaborate. I have had nothing but smooth sailing.
Scott