thanx

if($host["price"]=="cheapest")
{
$overload_servers="yes";
$support="slow";
$uptime="poor";
}

Originally posted by SplashHost.com
if($host["price"]=="cheapest")
{
$overload_servers="yes";
$support="slow";
$uptime="poor";
}

Hehe :D
Gonna release this one in a MySQL version soon ? :) :) :)

Originally posted by SplashHost.com
if($host["price"]=="cheapest")
{
$overload_servers="yes";
$support="slow";
$uptime="poor";
}


While almost certainly true most of the time

It is a bit of an unfair generalisation to make.

A large company could be the cheapest because they can get the biggest discounts from supplier and pass on these savings to the customer.

Ive released an update

if($host["price"]=="cheapest" && $host["bandwidth"]>$rival_host["bandwidth"] && $host["space"]>$rival_host["space"])
{
$overload_servers="yes";
$support="slow";
$uptime="poor";
}

I think some folks have too much spare time on their hands tonight. *whistles* I really am busy doing stuff too :D

Originally posted by SplashHost.com
Ive released an update

if($host["price"]=="cheapest" && $host["bandwidth"]>$rival_host["bandwidth"] && $host["space"]>$rival_host["space"])
{
$overload_servers="yes";
$support="slow";
$uptime="poor";
}

As you know, SplashHost is the cheapest though. :D :D :D

Originally posted by DutchSchultz


As you know, SplashHost is the cheapest though. :D :D :D

there's also pixelseven.com :)

There is a difference between cheap and cost-effective (which is probably what you meant). Try posting a request in the advertising forums :)

Nicely said kiwi. Hehe and splash keep releasing the updates.. hehe

And on the other side of that coin - even some of the more expensive resellers (MCHost for example) have poor support and uptime.

Just try asking for a refund when they don't make their 99% uptime guarantee. I've been chasing Marc for 3 weeks for mine, and he's ignored every one of my Emails.

Originally posted by qdh
I've been chasing Marc for 3 weeks for mine, and he's ignored every one of my Emails.

Have you submitted a ticket at the helpdesk? If yes, please let me know the ticket # and i will look into it for you. As you may know, i am not the only person working at MCHost and its impossible for me to handle all the requests myself. Sorry for the inconvenience.

<Edit>I just checked our database and your ticket has been submitted on 8-3-2002-6:30 and answered by myself on 8-3-2002-6:36 as well as your payment refunded at the same moment. Please contact me personally with any further questions.

Yes, Marc, I have.

Ticket #1752, which YOU personally closed on March 8th, saying that you credited my account.

A little over a week later I got my normal invoice, and not seeing a credit to my account or a refund to my card, I Emailed your sales and customer service to ask about it. Got a response the next day from Trevor: "I will look into this and reply shortly!". Three more days went by, nothing further, so I sent ANOTHER Email, replying to Trevor, cc'ing you, and 'sales' and 'customer service'. Trevor again responded: "your emails are being forwarded to Marc" (I took that to mean YOU were handling it, despite you mentioning that you are not the only one there above). That was three days ago, and still, nobody has even acknowledged receiving them - THAT is why this was posted here - respond to your customers, and they won't take things public. In the meantime, I've started two threads on your forums, again trying to get your attention, both of which were deleted (you've been doing plenty of deleting negative comments in your forums lately).

None of this is unusual, Marc. Your service has been POOR since I signed up 3-months ago. Four servers have had extended outages in that time (on one everyone's data was lost), it takes your staff hours to detect when something is 'dead', and your promises of things to come never materialize. When 'Chicago' died, we were promised frequent updates about what was being done to tighten security, changes in backup strategy (to avoid having backups destroyed too if something like this were to ever happen again), and measures that will prevent these things from happening again - we've gotten NO details whatsoever on any of these things. I've personally seen these questions asked in your forums, only to find the posts mysteriously 'vanished' a few hours later.

I'd post this in your forums (in fact, I have), but you've been spending more time deleting threads lately than solving problems - and all along, continue to hide the fact that ANYTHING is amiss from potential customers. So, you apologize here to try to look good to anyone 'on the outside', once something is made public, but continue to ignore Emails sent to you, or respond directly to your customers' needs when they make every effort to communicate with you privately (before is HAS to be brought to a public forum because all other attempts to resolve things go unanswered).

And now, your new policy that anyone who posts messages in your SUPPORT forums about a server being down will be banned from posting is something people should know when considering your service - for many of us, it has become the only way to alert the staff when problems arise. I'll buy that something was overlooked ONCE - but when on FOUR different occasions in a 3-week period servers go down without the staff noticing for HOURS, something is seriously wrong. Deleting messages about it, and threatening to ban the person who posted it from posting further messages is not the way to solve YOUR problems.

An then there was silence............ :D

Originally posted by qdh
When 'Chicago' died, we were promised frequent updates

There are frequent updates of all servers. Have you subscribed to our mailing list? We have sent out all the announcements and updates on these issues through our mailing list. If you haven't received them, please let me know and i will send you a copy of all of them.

Originally posted by qdh
In the meantime, I've started two threads on your forums, again trying to get your attention, both of which were deleted (you've been doing plenty of deleting negative comments in your forums lately).

We don't delete any negative comments. If you check the announcement in our forums, we only delete threads about server outages in the private reseller forums. Why? Because it causes big confusion between all clients. Sometimes these posts do not even include the server name. Sometimes a client asks us if his server is still down, even though the post is 4 months old. The proper way of receiving support is through our helpdesk. If we start accepting support questions through the forums and the helpdesk it causes not only confusion but also takes longer to track down issues. Why would we delete negative comments in a forum where only current customers have access anyways?

I am not sure if you've been to the forums lately or if you have subscribed to the mailing list but you've asked us to improve communication which we have done (see feedback about communication by other clients in our forums).

Originally posted by qdh
but continue to ignore Emails sent to you

Again, i am not the only person working at MCHost. I am not the one where all support issues should be sent to and i am not the one that can handle 100's of support requests per day by myself. If you have a support request, please contact our helpdesk. If the request is not fully resolved, please re-open it.

Originally posted by dhabets


there's also pixelseven.com :)

And then there's Genius Hosting too. ;)

Check the site

Xaz.biz (http://Xaz.biz)

Originally posted by qdh
Ticket #1752, which YOU personally closed on March 8th, saying that you credited my account.

A little over a week later I got my normal invoice, and not seeing a credit to my account or a refund to my card, I Emailed your sales and customer service to ask about it.


I've received a refund from mchost before and it easily can take up to two weeks for it to appear on your statement. Hasn't got anything to do with mchost, just with visa/mc/orwhoevertakesyourmoney.