Yukie
03-29-2002, 04:26 PM
these ppl at aplus who owes me money but won't refund it and i am seriously getting pissed
Their message to me :
I am in receipt of your phone message regarding a $25.00 refund.
Aplus.net has a no prorate policy on early cancellations. You account will not be credited at this time. Please refer to our service agreements on our website. Thank You.
my initial reply :
you see, first i didn't cancel the account, i was
forced to leave, i never personally "cancelled",
second, i spoke to a woman named joanne i believe from
the billing department and she said there WILL be a
refund made
and after waiting a week and becoming seriously impatient and pissed off :
ok, i don't know if you got my initial email reply, but i'm getting impatient of waiting after a week. i would like you to know that i am owed of $25, was promised that it would be refunded a month ago, and that i will get it because i won't let this matter just rest even if it's only $25.
now i did not "early cancel" my plan as you have wrote, on the contrary, i was kicked out of aplus hosting due to my bandwidth, half way through a plan that i paid a whole year for. now according to the terms of service which i know VERY WELL, they did this by the rule of "aplus reserves the right to refuse service for any reason." in that case, i didn't "cancel" it. secondly, in such a case, they will give the customer 14 days of warning period in advance, now I got THREE DAYS and that was final. if you would like to tell me about terms of service, i can sue you for that. i still have the original emails, warning, including reply and every other thing saved on my computer.
Now in this case, the one responsible for my case was an administrator named Jeremy, and I was told to call billing, this was before they merged billing and customer service and the woman i spoke to on the phone, her name was Joanne, who was apparently the only one working at billing at the time because she was the same person who answered my phone call on 5 different occasions. she said she would speak to Jeremy to see what my case is, and she did. The next and last time I called her, which was a month ago, I was told the refund is currently being processed. now, it's been a month, and I don't see it.
as for why it's $25, i signed up in aug last year and my stay at aplus was exactly half a year, meaning you owe me $60, however i understand that by downgrading, I would pay the $35 for the domain name, so simply put, 60 - 35 = 25, and I want it back.
in summary, i did not cancel my account therefore that no refund rule doesn't apply, and that you guys violated the terms of service in the first place while i was nice enough not to have bothered with it deeply, i am extremely pissed off right now that you would kick me out AND refuse my refund, and i will see this to the very end and get you in trouble even if it is only for $25.
Thank you
Their message to me :
I am in receipt of your phone message regarding a $25.00 refund.
Aplus.net has a no prorate policy on early cancellations. You account will not be credited at this time. Please refer to our service agreements on our website. Thank You.
my initial reply :
you see, first i didn't cancel the account, i was
forced to leave, i never personally "cancelled",
second, i spoke to a woman named joanne i believe from
the billing department and she said there WILL be a
refund made
and after waiting a week and becoming seriously impatient and pissed off :
ok, i don't know if you got my initial email reply, but i'm getting impatient of waiting after a week. i would like you to know that i am owed of $25, was promised that it would be refunded a month ago, and that i will get it because i won't let this matter just rest even if it's only $25.
now i did not "early cancel" my plan as you have wrote, on the contrary, i was kicked out of aplus hosting due to my bandwidth, half way through a plan that i paid a whole year for. now according to the terms of service which i know VERY WELL, they did this by the rule of "aplus reserves the right to refuse service for any reason." in that case, i didn't "cancel" it. secondly, in such a case, they will give the customer 14 days of warning period in advance, now I got THREE DAYS and that was final. if you would like to tell me about terms of service, i can sue you for that. i still have the original emails, warning, including reply and every other thing saved on my computer.
Now in this case, the one responsible for my case was an administrator named Jeremy, and I was told to call billing, this was before they merged billing and customer service and the woman i spoke to on the phone, her name was Joanne, who was apparently the only one working at billing at the time because she was the same person who answered my phone call on 5 different occasions. she said she would speak to Jeremy to see what my case is, and she did. The next and last time I called her, which was a month ago, I was told the refund is currently being processed. now, it's been a month, and I don't see it.
as for why it's $25, i signed up in aug last year and my stay at aplus was exactly half a year, meaning you owe me $60, however i understand that by downgrading, I would pay the $35 for the domain name, so simply put, 60 - 35 = 25, and I want it back.
in summary, i did not cancel my account therefore that no refund rule doesn't apply, and that you guys violated the terms of service in the first place while i was nice enough not to have bothered with it deeply, i am extremely pissed off right now that you would kick me out AND refuse my refund, and i will see this to the very end and get you in trouble even if it is only for $25.
Thank you