I attempted to transfer my domain names to another registrar a week ago, but the old registrar still has not acknowledge my request to transfer. One domain name is due to expire tomorrow. Their customer service is not answering my emails or trouble tickets. This evening I tried renewing the domain name at the old registrar because I don't want it to expire, but my renewal was denied too. I can't transfer, can't renew, can't get customer service to answer me. What do I do now?

What's the name of your current registrar?

I don't want to say because my user name here is the same as my account name there.

Do you know if your domain is in LOCK status?

I checked and it is NOT locked. Good question though.

Provided you confirmed your wish to transfer your domain the transfer could be in progress ATM. That's probably why you can;t renew it at your old registrar - it should be showing - Pending transfer.

ICANN have strict rules about this nowadays

Hope it works out the way it should.

The new registrar sent a confirmation, which I replied to. I spoke with the new registrar's customer service and they said we're waiting on a confirmation from the old registrar. The problem is the old registrar has not acknowledged to me that a request to transfer was made. My account with them does not show anything pending. My customer service trouble tickets and emails have been ignored.

I understand it that the new ICANN regulation states that UNLESS the Registrant replies that he/she DOESN'T want the transfer to proceed it goes ahead in any case after a period of five days.

I've never had any problems like yours but maybe others here might offer better advice.

Your domain will be in a 30 day grace period after expiry and while this presents difficulties transferring within that period it is still a possibility that the transfer can be effected.

I hope so in your case - good luck with it.

if you apprived the transfer and the gaining registrar said rejected from losing registrar then its a problem

did that happen?

Hi Bashar :) Another day in paradise today [Kuwait] I hope :D

Some Registrars can be a PITA :(

I approved the transfer with the new registrar through their email confirmation. The new registrar has approved the transfer in response and the new account is active at the new registrar (no domains there yet). The only thing pending is a response from the old registrar and the actual moving of the domains.

This is really too bad because I had no trouble with the old registrar before. The only reason I am moving is because of the price ... who wants to pay $30/yr when they can pay $8/yr. Especially when I own 12 domain names.

While you're at this, it may interest you to know that ICANN has
already stated somewhere in their site that registrars holding an
expired name is not an excuse to disapprove a registrar transfer.
However, some registrars may not have updated their software to
allow this just yet.

You might like to take note of everything you did and tell the old
registrar that tidbit I just mentioned.

Here's the ICANN link from my earlier post:

http://www.icann.org/transfers/dnholder-faq-03nov04.htm

My domain name has just expired. Can my registrar require me to pay for a renewal before I can transfer to a new registrar?

No. Your new registrar of choice can initiate a transfer request on an expired domain name once they receive the required authorization from you. Expiration or nonrenewal of a domain name is not a valid reason for denial of a transfer request.

Note that if the registrar has already begun the deletion process on the domain name and its status shows it to be within a 30-day Redemption Grace Period, the name must be restored by your current registrar before it can be transferred.

Of course, it's advisable to start the transfer before it expires. If
the name has expired, check the registrar's fine prints for how long
they'll keep an expired name, and see if you can still transfer it.

Use at your own risk.

Thanks to all who offered their insights.

Here is what has happened since: I tried renewing the domain that was to expire on 07-09-05. but the renew was refused. The old registrar would not transfer and they would not renew. I sent a number of trouble tickets and emails to their customer service ... finally they responded. They would not allow the transfer all 9 domain names, they would not allow me to renew the one that would have expired on 7/9, but they would allow me to renew ALL 9 domain names and after that they will allow a transfer. According to their terms of service, if there is any dispute or the domain name expires, the domain belongs to the registrar until the dispute is settled. Having received this information late on 7/9 there was nothing I could do except to renew and then again request a transfer.

Meanwhile the new registrar does not want to refund my money from the first request because the transfer was denied. They do not want to apply the funds to a second request. Even though they advertise that their transfer fees are totally refundable if the transfer is denied. So I have called the credit card company and disputed the charges. I'll have to start all over again with another registrar.

Any suggestions? What have you heard namecheap.com?

namecheap is good backed up with another good registrar too (enom)

good luck

Originally posted by OzyWebHost
Your domain will be in a 30 day grace period after expiry and while this presents difficulties transferring within that period it is still a possibility that the transfer can be effected.


Is this 30 day grace period an ICANN Rule, or is it a general guideline? (I'm asking because one registrar that I work with warns that some domain names can go into redemption mode immediately, and I was curious as to whether anyone has info on that. I tried to look it up on ICANn and was unable to find concrete info one way or another.)

Originally posted by doppess
Thanks to all who offered their insights.

Here is what has happened since: I tried renewing the domain that was to expire on 07-09-05. but the renew was refused. The old registrar would not transfer and they would not renew. I sent a number of trouble tickets and emails to their customer service ... finally they responded. They would not allow the transfer all 9 domain names, they would not allow me to renew the one that would have expired on 7/9, but they would allow me to renew ALL 9 domain names and after that they will allow a transfer. According to their terms of service, if there is any dispute or the domain name expires, the domain belongs to the registrar until the dispute is settled. Having received this information late on 7/9 there was nothing I could do except to renew and then again request a transfer.

Hmmm, all the more reason to transfer out.

I forgot to ask: are your domains indeed with a registar or with a
reseller for one?

Originally posted by doppess
Meanwhile the new registrar does not want to refund my money from the first request because the transfer was denied. They do not want to apply the funds to a second request. Even though they advertise that their transfer fees are totally refundable if the transfer is denied. So I have called the credit card company and disputed the charges. I'll have to start all over again with another registrar.

That sucks! Who's the registrar?

Originally posted by doppess

Any suggestions? What have you heard namecheap.com?

Namecheap's an enom reseller, although they've got a guy here
and lots of people here are happy using them. Some of us are so
far happy also using DomainSite.com.

Originally posted by Lhiannon
Is this 30 day grace period an ICANN Rule, or is it a general guideline? (I'm asking because one registrar that I work with warns that some domain names can go into redemption mode immediately, and I was curious as to whether anyone has info on that. I tried to look it up on ICANn and was unable to find concrete info one way or another.)

It's a general guideline, 1-45 calendar days to be exact.