Well, GXHOSTING has thrown in the sponge...but not without leaving a mess.

Shortly after receiving email from a mailing list that doesn't allow subscribers to post, my ftp and ssh access to sites at gxhosting evaporated into the thin air.

gxhosting had said they gave names of their customers to yournetspace.com, who would be happy to be of assistance.

The mailing list is hosted at hostingventures.com under the name of gxhosting@hostingventures.com

But, enough of the blood-related multiple companies, same physical address, etc. (except that linuxwebhost.com is in the mix)

In any event, here's an answer from yourspace.net in relation to my asking them if they could assist me in getting files:

Date: Fri, 29 Dec 2000 10:59:06 -0500
From: sales@hostingventures.com
To: baltimoremd@baltimoremd.com
Subject: RE: Yournetspace.com

We are not affiliated with gxhosting.com, we sent the letter out, with their permission but we are not taking over their company and we are not part of their company. We own yournetspace.com, the site that gxhosting.com is
referring their clients to. We can not help you with your account at gxhosting.com because we have no access to their records as we are not part of their company. If you have questions about yournetspace.com I would be glad to help you but I can do nothing about your account with gxhosting.com.

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At this point I am so confused about who owns what and who, that I may just walk up to the building that houses Alabanza and all these other folks and see if they are in the same suite of offices. Perhaps we'll find one cubby hole with a multi-line phones, multiple terminals and customer service reps with green eye shades.

And of course, through all of this, Alabanza won't say anything, since they protect the information of their customers...or so they say.

If anyone who was on gxhosting needs a new home, drop me a line...I'll be happy to share the name of one company that
helped a lot without reaching to the bottom of my pockets.

I too had two different accounts with gxhosting, but in Oct. '00 I pulled out. At first, their customer/tech service were very prompt with responses to my questions.
That soon changed. Frankly if I'm going to pay to have my website hosted, and I can't use many of the functions, or get errors in doing so, I'd like to know why.
I decided to cancel my accounts, I sent 8 emails to cancel my account, the only responses I received was that of billing me for those accounts.
I then got really nasty with my final email. I told them I would go to the extreme of cancelling my credit card so that they would not receive my money for services not wanted.
It took about 6 weeks, but I finally got an answer, with a simple "I'm sorry this was overlooked" 8 emails yeah right.

For those that got ripped off from gx...I'm truly sorry. But as with life, nothing on the www is permanent.

Have a great day!
Heidi
EFKids Network

Unfortunately, these stories are way too common. It gives the hosting business a bad name. But, I'm sure these type of people exist in any industry. The problem is that it's way too easy to start a hosting company and make a quick buck while screwing your clients.

It would be nice if I had that mailing list. Maybe we just have our systems setup differently, but I am willing to bet I am probably thinking the same as many other hosts here when I wonder how some of these other guys can screw up so badly. Do they just not care about their customers anymore, or did they always intend to do this??

Not sure really. It's hard to understand people that would act this way, hence it's hard to comprehend their motives.