Has anyone recently requested their accounts be deleted at GearHost? I put in a request on March 20th 2002 1:10PM for a cancellation... it's now March 27th and I haven't heard back from them.

Oddly enough, Ryan left a voice mail in regards to a solution for PHP problems the following day. I suppose he thought that would keep me there. Now of course, I could simply call and inquire but I've been curious to see how long the process would take in result of the past complaints. It seems as if they were true.

Yeah, i cancelled and asked for a refund (i had not been there for 30 days yet) on march 16th... my account was then cancelled, but i have yet to see a refund on my statement...

From my experience, and that of three other people I know personally who've experienced the same thing, the only way you'll get a refund out of Gearhost is to threaten to get your credit card company involved (in one of my friend's cases, even that didn't work, he actually did have to get them involved).

Seems like pretty common practice for them to have 'made a simple mistake with your refund' :

http://www.webhostingtalk.com/showthread.php?s=&threadid=38098&highlight=gearhost+rant

I just cancelled my account this past Monday. I sent an e-mail to their billing department (as instructed here (http://www.gearhost.com/customercare/articles/cancel/) ), and put in a ticket at the same time, printing out a copy for my records in case the account wasn't cancelled.

The next day, I received a (unsolicited) call on my answering machine from Ryan regarding the reasons for cancellation. I e-mailed him back the reasons, and when I checked my iControl login, I saw that it said:

Error: Your account has been suspended for non-payment. To make a payment click here or call 888.262.6636.

So hopefully, my account has been cancelled. I should get billed once more, but if I receive any others, Mastercard will be te first to get a call.


(note: I have been with them for two months, so there was no refund involved)

so nobody gets any refund????

jimmyk:

My friends and I did get our refunds - but not before we had to threaten action.

Still no response. But regardless, I've already contacted my card company and told them I requested a cancellation and had already moved the domain and all files to the new server, but felt pretty strongly that they'd still attempt to charge me. All they wanted was for me to forward them the dated cancellation e-mail I sent. They said if GearHost does bill me again, they will reverse the charge and put a block on all future transactions from GearHost. They couldn't do it right away because they have to be reactive rather than proactive so to speak, meaning they have to catch GearHost in the wrong.

To think, this company had a lot of upside to it when it came out the door and I openly praised them here on WHT ... I apologize to anyone who may have judged their move to GearHost based on my comments among others. I'd stay as far away as possible until they get EVERY LAST kink out of their structure worked out.

Thankfully for their ear's sake, I'm sick at the moment and don't have much of a voice or else I'd finally pick up the phone as this is becoming ridiculous now.

Well, I suppose the cancellation has occured as I now receive this when attempting to login to iControl:

Error: Your account has been suspended for non-payment. To make a payment click here or call 888.262.6636

I just cancelled my account too today. Not any fault of Gearhost... I have my own servers now.

So I hope there won't be any problems.

______________
Keith

Just to note, we switched to Xism Communications (www.xism.net) and have been completely satisfied so far. Comparing the first few weeks with GearHost to the first few weeks with Xism is like night and day. I wish I would of seen the light a lot sooner.

Just to note, the reason for the switch off of GearHost was the poor level of customer/technical service (mainly response times, or the complete lack thereof) and the fact that we couldn't get our PHP scripts to run. Oddly enough, the PHP problem was supposedly fixed the day after I requested the cancellation according to the voicemail Ryan left. Maybe he thought I didn't mind waiting over a month for a solution...

Ryan sent me a private message shortly after the last post and clarified a few things, of which I'm satisfied with. Furthermore, he stated he'd have a refund issued for the two payments ($14.95x2) I did make. I'll monitor how long it takes for that to occur and then post the results.

GearHost wouldn't be too bad if they just realize how important proper communication is.

I like gearhost, I have no problems with them,

Downtime is minimal and support is within 48 hrs..

No compalants here.

well, most hosts have support withing 6 hours, and the good ones within 2...

my host responds within 2, and i cant complain...

i think you might want to think about what a "complaint" is, because you my friend, have something to complain about...

thanks for correcting my spelling mistake, I almost couldn't sleep over it last night...

Plus I dont really need support, as long as you know what your doing its not much importance to me. Uptime is, and oh what is this according easymointor?


Status OK

Uptime 100.00%

For 4 days, 16 hours

Next Test 4 mins

Cant say the same for my old hosts...
But besides opinions are just that, I dont listen to them anyway.

Originally posted by FnArFy
well, most hosts have support withing 6 hours, and the good ones within 2...

my host responds within 2, and i cant complain...

i think you might want to think about what a "complaint" is, because you my friend, have something to complain about...

You, my friend, should look deep "withing" yourself (or at least deep within your dictionary) before you correct others' spelling mistakes.

Happy Eester.

Yoko Ono

thanks for pointing that out ;) ;) ;)

yoko, to be honest, i didnt mean to correct him, i just wanted to explain to him that 48hr support is unacceptable! And by the way, what did i misspell? my post hasnt been edited since long before your reply, so you can be sure i didnt correct anything after you posted that... I spelled "within" correctly...

and to billa, so your logic is that if its not important you dont need support fast...

i as of you, what if it IS important, then what will you do? wait 48 hours?

just think about it...

Gearhost.com are a bad company with good deals,i mean theyre support has got to be one of the worst on the internet.And their control panel is useless...am i rite?

speed is always good... control panel needs help, version 2 is launching tommorrow, so we will see but performance is good and thats all I care about,


Support- If it was important, they have a toll free number.

And they do say they do support on priority, all my support was for not important stuff and questions.

I signed on with Gearhost Feb 7. I haven't had a problem with them EXCEPT

I have been requesting to use the SSL server they advertised as being "pre-installed" since I signed up. I have gotten nothing but the run around from them on this issue.

The most recent message I received was that I would see the SSL module installed within 48 hours. Their 48 hours was up 2 days ago.......still no module.

Now they tell me it will be up sometime this week with all of the new upgrades going in.

I have been VERY patient with them for almost 2 months now. All I asked was to be able to use what they said was suppose to have already been available and I didn't care of it was the "old" way or their "new" way and I told them that!

I have been looking at other hosts and if they do not deliver this week, I will be cancelling too.

Lisa

HA!!!!!

They are releasing version 2 of iControl today...

First of all, I don't think they actually will theyll prolly make up some bs reason why they couldnt.

Second, how can yuo release version 2 of something when version ONE was never even close to being finished?

Originally posted by FnArFy

First of all, I don't think they actually will theyll prolly make up some bs reason why they couldnt.


Yeah, it's called April Fools!

not up yet... :-/

Nope... still not up... hmmmmm :(

I'll be honest.. I joined them cuz of the hype and thankfully i didn't have much expectations cuz they were new in my eyes...

so what's happened in regards to support hasn't phased me.... partly cuz I verified my scripts and programs worked the day i joined and i don't need much support... but my philosophy is you pay for what you get... can't expect much for $14. mo matter how much it's sugar coated... i think 90% of their probs would've been solved if they had a general control panel and then released iControl later...

Anyhow, everyone is looking to see if they meet this deadline... or they'll be looking elsewhere...

Anyone know where i can pay $15 for a Shared/NT/COLDFUSION/500MB/25+GB bandwidth solution? I didn't think so... :)

Otherwise, i'll still be there but making daily backups...

actually, the first "module" has now been installed. This should at least be some good news for lisagriff. I am personally waiting for the database adaministration and data transfer stuff.

Unfortunately what I want is not SSL module, and I still can't even manage my email accounts in iControl.........:bawling:

I will leave after I settle my site in another host.

Hope I don't need to post complaints about account cancellation later on.......

alrigiht I dont see version 2 yet of the iControl panel, I swear if its not up, I will get mad, to advertise a date like that and not do it would be not cool.


They got 7 hrs according to my clock

Melissa,
If you can't edit email accounts then you have no primary domain set, something that you should of done in the signup process otherwise open a ticket and set a primary domain.

Billabong2k2,
You must not be getting the client wide email being sent to all customers on the upgrade process, ensure we have your correct email under your account settings.

The iControl v2 upgrade is a WEEK long process all happening this week (again, as mentioned in our multiple emails), we've already released 1 module and will be releasing 2 additional modules tonight with others coming every few hours all this week.

oh sorry then my account is under my friends email , cuz we both pay, Thanks and I apologize for sounding like an idiot

// Edit

Checked my email, and I got the emails.. agian I apologize ;)

Thanks

Billabong2k2,

No worries. Believe me I totally understand. With all of the issues going around things are a mess around here, all for the better though ;), with the new iControl, Support, Accounts and Pricing things are smoothing out just perfect.

I am a happy camper now! I was pretty happy with the rest of Gearhost's service to start with. I have not had any problems with them except for the SSL issue, and for the most part, customer service has been pretty good except for the few "very slow" responses with the SSL .

Two things had irked me the most

1) I was still paying my "old" host to be able to use their shopping cart with their SSL. Now I can finally cancel.

2) I had purchased new shopping cart software and have been waiting to update my webpage with over 200 new designs in my product line - something I had posted almost 2 months ago to my customers.

That was why I was so upset that it was taking so long!

Thanks for implementing the SSL first Ryan.

Lisa

yup ryan, I am also very happy with my service despite what everyone else complains about. I sent you a PM like a week ago, not sure if you got it or not, but I just basically said how happy I was about with the service...

Looking forward to the site reporting , hopefully some bandwidth reports too ;)

Well it's been a few days and my refund ($14.95 x2) still hasn't shown up on my card. :-/ Even though the refund was volunteered by Ryan, the time in which it takes still reflects the overall credibility of GearHost. I'll be waiting ...

Well, they credited $14.95 back either today or yesterday. So I'll give them (or Ryan at least) partial credit for making good on their promise. If the other $14.95 is credited back anytime soon, then I'll at least agree that their billing department seems to be positively improving over what was previously stated.

I cancelled and got 3 more charges within 2 months even though I talked to Ryan twice about it. Disputed the charges with credit card company since it seems pointless to talk to GearHost.

The other $14.95 still hasn't been credited back and in response to what mephisto just said, maybe the billing department isn't shaping up. Sorry to hear your woes.

Jeff from what I remember we refunded you 1 month out of 2 which seemed very reasonable since you did use the service, I thought are agreement was that, if I'm mistaken please contact me.

Originally posted by mephisto
I cancelled and got 3 more charges within 2 months even though I talked to Ryan twice about it. Disputed the charges with credit card company since it seems pointless to talk to GearHost.

Why is it pointless to talk with GearHost mephisto? It's a free call and we could do it today.

Originally posted by ryank
Jeff from what I remember we refunded you 1 month out of 2 which seemed very reasonable since you did use the service, I thought are agreement was that, if I'm mistaken please contact me.


Account Cancelled.
I'm sorry you feel that you regret recommending GearHost according to yours posts. The reason I called you is because we released a new version of PHP that was released from PHP.net onto our servers, the new version thus fixed your problems, I was in no way trying to keep you as a client, as you make mention, but rather being helpful, I'm sorry you got the wrong impression. I'll have Brooke look into your account since I'm sure the refund did not happen right away because you we're already a client. I'm happy to refund the months paid as well and again I appreciate your kind help when we were growing, I apologize that you now feel different and have expressed the difference.

Regards.

__________________
Ryan Kekos [Founder & CEO]
GearHost Inc.
www.gearhost.com
Powerful Web Hosting for Serious Business

I apologize then Jeff, I'll do that today.

Thanks Ryan, I'll look out for it.

Originally posted by ryank


Why is it pointless to talk with GearHost mephisto? It's a free call and we could do it today.

Because I called twice already:
1) to cancel and request the money back guarantee
2) because I didn't receive the credit and was also charged for another month.

Two calls should be enough to cancel an account. After that I like to get it resolved and I know that my CC company does get it resolved whereas I'm not so sure about GearHost.

And unless there are multiple Ryan working in billing at GearHost then I talked to you on both occasions.

I signed up for an account with Gearhost on March 15 and attempted to cancel on March 22. I was extremely irritated with the service being slow and my login working sporadically and not being to upload files via FTP when I needed to. I sent two emails confirming that I wanted to cancel and never received a response. Then on April 1, I called and talked to Ryan to cancel my account. My account was shut off immediately, however today is April 18th and despite being told a week ago that my credit card was refunded two days earlier and should appear within the next day it has not. I have sent seven emails now asking to cancel/make certain they have in fact credited my account. It's extremely unprofessional business tactics to take people's money, tell you they will refund you if you cancel within 30 days and then NEVER respond to their emails or do a simple task like a chargeback on a credit card.

Dawn Marie

Dawn,

How was the service slow Dawn? No reports of anything and we haven't even reached 60% of total bandwidth utilization. Login not working? Our reports show you logging in just fine via iControl, FTP and HTTP? No credit? Your card was refunded the same day, contact your bank. What I see unprofessional is someone accusing GearHost with no facts or solid reasons.

As a matter of a fact Dawn when I spoke to you, you told me the account was fine and everything worked, you just didn't need it any longer and your old host was not having as much down time, so you went back to them.

I haven't had any downtime yet with Gearhost, except for one night when I could not access anything (even their site) for a few hours. I decided to go to bed and try the next day. It worked fine. I assume this was because of the new upgrades which happened right after that. Not a problem. :cool:

I too am trying to cancle my account with them and getting them to unlock my dns entries, but all they have done is ask me to stay, they havent actually done anything.

I will be starting a sperate thread on this going into detail later on, when all is said and done.

Brian [Acronym BOY]

Your statement doesn't make any sense, you first tell us you wish to cancel in two weeks, per your support ticket, then you post saying your trying to cancel now? It doesn't make sense! What do you want done? You can contact me (ryan@gearhost.com) or billing (billing@gearhost) to resolve this. All it takes is a little communication Brian.

This thread has gotten out of hand. If you wish to cacel your account or contact gearhost, do so by email.