Any good or bad things about Hurricane Electric (http://he.net)? If anybody has a server with them, how good is their uptime and how fast do they deal with network problems?

Look at this and see who made the posts and you'll get some contracts re: HE

http://www.webhostingtalk.com/search.php?s=&action=showresults&searchid=311376&sortby=lastpost&sortorder=descending

Well, I was hoping for a more concrete comments, not just "they are great so far" or "I love them". :) More along the lines of "for the past 6 months they had a single half an hour network outage" or "their network experience a regular packet loss of 5-10% during peak hours". For example, I tried to run traceroutes from various sites around the world to their main web site at http://he.net (using http://www.traceroute.org/) and I noticed that for all traffic coming from East Coast my current colocation provider on Cogent bandwidth is significantly faster -- 80 ms vs 120 ms pings for HE on average. And they are about 1 hour of driving time apart.
Also, when I do visual traceroute from UK (http://visualroute.visualware.co.uk/) it shows that their routers at 64.124.176.157 and 216.218.254.77 are rather overloaded -- high ping times (up to 300 ms sometimes) and even occasional dropped packets. It was very obvious couple of hours ago, but now it calmed down a bit -- I'm guessing because the Internet traffic is well past its peak for today.

So far, even if their uptime is pretty good, it looks their network has serious bottlenecks.

I have not tried them out before, so I can't give you an opinion sorry :stickout

They seem to do a LOT of direct mail postcards.

Robert Marsh
Head surfer Rackshack.net

What about domain Registries of America? I got lierally 30 pieces of mail from them today. Poor guys... they wasted over $5.00 on me. :)

Drew

Originally posted by fatale
Well, I was hoping for a more concrete comments, not just "they are great so far" or "I love them". :) More along the lines of "for the past 6 months they had a single half an hour network outage" or "their network experience a regular packet loss of 5-10% during peak hours".
Errrrrr... well you could contact the people who posted the comments or anything about them, and ask them some questions (which is what I meant). I realize what was posted isn't much, but the link was more to 'who posted' than 'what was posted'. Good luck...

AlaskanWolf from www-hosting.net uses them. You can PM him for more information on HE if you wish.

The biggest adult site with 11 million pageviews a day uses them since a couple of years.

which is the biggest adult site?
s**.com ? :D

I might be able to help.

I visited HE facility in Fremont. It has everything you need for colocation. HVAC, UPS, generator, raised floor, scalable bandwidth, security camera, restricted card/number acces, 24/7 life support and so on. The facility is quite big and there's plenty of room to grow.

HE is located in MAE West which is also a good thing. They're using OC3 burstable connection at that time. They have good quality bandwidth and one of the greatest uptime I've known. The company is also profitable.

I talked to one of the Sales Engineer and it seems like they were quite knowledgable. When I was there, I saw about 4-5 support people present (probably about 20-27 year old).

Judging from what I saw, I think you'd be happy if you co-locate with them. They know what they're doing, and they said that you'll always find a live person 24/7 on-site whenever you need help.

I think they spend a bit too much on marketing/sales... I asked them for a quote a few months ago and they were more than I wanted to spend, and their sales people still called.

I never cared for the "old school" chatty salespeople in telecom business...

Hmm, I don't know if "the biggest adult site is using them" is actually such a good thing. Would you feel comfortable being on the same pipe with someone who is using half a terabyte of bandwidth per day? What if their traffic usage fluctuates in couple of days and now they are using a full terabyte of bandwidth? Now it all depends on how much extra bandwidth is allocated for such swings by Hurricane Electric. On the other hand, for regular, non-adult sites, bandwidth usage is usually quite steady.

I found a reseller / sublease seller on the forums: VerseHost - anyone worked with them? They resell co-location:

Web hosting talk thread:
http://www.webhostingtalk.com/showthread.php?threadid=41584&highlight=Hurricane

How does this pricing compare to HE.net directly? I have a sales quote request into HE.NET, but haven't gotten the $ numbers back yet...

One thing I forgot to mention... in answer to the subject of this thread....

There is a lot of mentions on Usenet of HE.NET -- http://groups.google.com/groups?hl=en&scoring=d&q=hurricane+group%3Aba.internet

HE.NET salespeople answered all my questions in 1 day, that was great!

Their prices came out similar (for my configuration) as the sub-lease vendor I found... so I have to make my decisions on support and other factors.

They seemed flexible in their dealings... All my options are on the table, time to pick!

Originally posted by Erich
The biggest adult site with 11 million pageviews a day uses them since a couple of years.

There are adult sites doing 2-3x that amount of pageviews a day.