I request dellz.com (one of the worst hosts ever) for a refund for the 6 months I haven't used with them. I decided to move away from them as fast as possible since they are NEVER UP and when they are their service is horrible. I ask them if I could shut down my site and get a refund for the money I haven't used which is what most companies should allow. Well I just get a message from them saying and I quote:

"Your account is past the refund date or 14 or 30 days and your account will be closed effective now."

They didn't give me a chance to save my stuff either. They just closed my account. If a hosting company has downtime (like every other day for several hours up TO ONE FULL DAY) shouldn't they give the customers at least something? They drove half of my customers away so far and this is very unprofessional. I asked them if I would get a refund when they close my account because of their lousy service and they said no. Shouldn't a hosting company give their ex-customers time to save their stuff before they close the whole thing down?

Legal or not, it comes back to the same old story - you should always keep your own backups, especially if you are about to ask a host to terminate your account.

I have seen so many similar posts in here, all with the same story.

Luckily I did make a backup but I was just wondering if this was legal? But I am just peeved that they do something like that without giving the person time to save their stuff :mad: .

So you just asked about cancelling your account, but didn't actually ask to cancel your account, and they canceled it?

That's seems odd.

You might explain that you weren't asking for them to cancel it and to reactivate it (for free). Then cancel at the end of the month.

BTW: It probably is legal. Unless you think (and the judge or jury agrees) that they did it with the intention to harm you. Of course, I could be wrong. IANAL.