hi, I did reboot the server 2 hours ago but it did not come back online (yes I did reboot not shut down :stickout ). I've send a trouble ticket 1 hour ago, and a first emergency ticket 20 minutes ago.... but still nothing.

what are your expierences in this cases? I can understand that it's very early in the morning in USA now (where the server is located) but isn't this a long time? :bawling:

you have to talk with your provider , if its normal one he needs to have someone 24/7 .

Ben

They should have given you access to an emergency paging system or phone number for situations like this. If they didn't, then I recommend looking for another provider.

yeah you are right.... they offer an emergency ticketing system and I've sent some first emergency ticket. I'm offline now since nearly 3 hours :-( but perhaps they are already working on this problem, but not informing me?

frustrated.... after 4 hours and 20 minutes I got an answer to my emergency ticket telling me "we are looking at it". nearly 2 hours are over since this message... I'm still offline.

I'm offline now since 5 hours and 50 minutes :-(

if I may know, who is your provider? (you may pm me in case you don't want to mention it publicly).

cheers,
:beer:

hi dektong, thanks a lot for your help. the server came back online 10 minutes ago. now I'm going to ask all the pager numbers even those which will be ON during Xmas :-)

thanks again

Interesting. Did they find the problem? Or it just came online :)

Coz sometimes you have to be careful with what you do and if you don't learn from your mistakes, you'll end up in similar situation again.

I had a similar problem where one server was not responding. No telnet, no reboot :( and once I got it online I thoroughly traced the problem and found the bug in one script that caused it to halt.

It should be good learning.

yeah i did figure out what was wrong. now it reboots fine :stickout thanks