I know that hostcharge was discussed shortly after they launched, but I was wondering whether anybody had good or bad experiences with them.
I've been trying to sign up with them, but haven't had any reply yet - even though their site talks about 'thirty minutes' it's been two days. (Maybe I'm just impatient)

Originally posted by blacknight
I know that hostcharge was discussed shortly after they launched, but I was wondering whether anybody had good or bad experiences with them.
I've been trying to sign up with them, but haven't had any reply yet - even though their site talks about 'thirty minutes' it's been two days. (Maybe I'm just impatient)

it's been over a week on mine.... they send me the paperwork (after waiting for about a week), but I had a question about the contract (a charge mentioned on it) and haven't heard from them since.... I dunno what to think about that :confused:

Eh...I made it through that phase and had my account successfully setup.
However I'm not using them (yet) since most options in their CP, or at least most of the options I was interested in, have been "available in 2 days" for now 2 weeks.

Well, wait and see...

-Chris.

Originally posted by cyansmoker
Eh...I made it through that phase and had my account successfully setup.
However I'm not using them (yet) since most options in their CP, or at least most of the options I was interested in, have been "available in 2 days" for now 2 weeks.

Well, wait and see...

-Chris.

What did they do about the $49.99 charge mentioned in the contract? It was supposed to be waived for former 2checkout clients, but it's still there in the contract :(

Woops,
that I must ask, I'm not in charge of finances.
However when I asked about this back then, I was told they would take $1 to verify our credit card and that's all.

Hello people,

I apologise for the delays, let me do a little explaining and you will see why this happened:

First about the setup fee, that is correct for ONE more week we will be waiving the setup fee.

Secondly applications were delayed due to some processing problems on our bank side. To learn the reason why, please EMAIL ME OFF FORUMS since this is not a HostCharge support forum.

Our service will be fully restored on Wednesday 12AM GMT+5
Once again I sincerely apologise for the inconvienences!

Best Regards,
Asher T. Saeed
[HostCharge.Com Management]

Kyo, I'm using ReveCom and wonder if you can also waive the setup fee for ReveCom customers, I can't find any threads about your setup fee waive offer at WHT :rolleyes:

Originally posted by ckevin
Kyo, I'm using ReveCom and wonder if you can also waive the setup fee for ReveCom customers, I can't find any threads about your setup fee waive offer at WHT :rolleyes:

Hello,

In our original thread we did mention this:

The setup fee will be waivied for clients of:

- Revecom
- 2checkout
- Clickbank
- Ematic

Regards,
Asher.

^Kyo, thank you for quick reply! I have signed up, waiting for confirmation... :)

You will be getting a response from us shortly ;)

I signed up 3 days ago, and haven't received any contract yet.

HQWebhost,

Let me assure that your application has not been overlooked. We were tied up with getting our system back online due to the recent problems we had.

You will be receving a response from us shortly.

Best Regards,
Asher.

Good to hear.

Thanks.


In the future, send an email informing clients what is going on, and when you expect to be done.

Hello,

I know where you all are coming from. Basically, I'm just posting here to kind of 'back up' asher. He and I have been talking over email every day for about two weeks now. Like he's said here, he's also told me over email everything will be fixed by 11AM EST tomorrow. He has also assured me all of the updated features will be tested on Thursday and then sometime Thursday evening or Friday morning the new MCC will be put into place which offers such features as API integration, batch processing and realtime billing. So, according to him everything will be ready to rock'n'roll by this weekend. I guess we'll see how it all works out.

Oh, and despite their problems, their customer service and support has been top notch throughout my entire history with them. I can pretty much have a response in my inbox 10 minutes after I send Asher or Trevor an email. Asher and Trevor have also been very honest with me throughout the entire process. They haven't tried to hide any details or fluff anything up.

So, as far as this customer goes, I'm already a satisfied customer, even though I haven't been able to actually *use* their service.

Thanks for listening,
Chris

Would anybody happen to have a phone number for Hostcharge? There doesn't seem to be anything on their site.

Originally posted by blacknight
Would anybody happen to have a phone number for Hostcharge? There doesn't seem to be anything on their site.


Although we do not have an 800 number, I do accept business calls directly. You can reach me on my phone number which would be long distance for you. If you do not care about long distance then please email me and I'll send you my #.

best regards,
asher.

But I have been mailing Trevor and I have not gotten a response in over a week.... I'll email you directly then. :mad:

Originally posted by dhabets
But I have been mailing Trevor and I have not gotten a response in over a week.... I'll email you directly then. :mad:

Sorry for inconvienece but Trevor has been unavailable for this week. I believe an auto-responder was setup on his address saying this but I guess it would have turned off after we changed our email server yesterday.

Regards,
Asher.

Originally posted by ^Kyo


Sorry for inconvienece but Trevor has been unavailable for this week. I believe an auto-responder was setup on his address saying this but I guess it would have turned off after we changed our email server yesterday.

Regards,
Asher.

Ah, it's okay... I sorta got frustrated about it. Anyhow, I just fired an email of to you.... :cool:

btw, I mailed last weekend as well, no auto-responder at that time either... better check that I'd say :)

Originally posted by dhabets


Ah, it's okay... I sorta got frustrated about it. Anyhow, I just fired an email of to you.... :cool:

btw, I mailed last weekend as well, no auto-responder at that time either... better check that I'd say :)


The auto-responder was setup a few days ago. So it probably wasn't available when you emailed us :)

Best Regards,
Asher.

Originally posted by ^Kyo



Although we do not have an 800 number, I do accept business calls directly. You can reach me on my phone number which would be long distance for you. If you do not care about long distance then please email me and I'll send you my #.

best regards,
asher.
I emailed you a request a few minutes ago... waiting for your reply..

Haven't received it. Where did you send it? asher@acenet-enterprises.net ?

Regards,
Asher.

Originally posted by ^Kyo
Haven't received it. Where did you send it? asher@acenet-enterprises.net ?

Regards,
Asher.
Sent it again - just in case

Nope; nothing; zilch; null;

Having smtp problems? Try sending me a PM via WHT.

Regards,
Asher.

Originally posted by ^Kyo



The auto-responder was setup a few days ago. So it probably wasn't available when you emailed us :)

Best Regards,
Asher.

Just to let everyone know...

Asher mailed me the info and we resolved the issue I had with the contract :).

So I'm sending it off tonight! :)

Originally posted by cyansmoker
Woops,
that I must ask, I'm not in charge of finances.
However when I asked about this back then, I was told they would take $1 to verify our credit card and that's all.

Exactly what they are gonna do with mine :).

I just didn't want to sign the contract when it says 49.99, but asher was flexible about that...

contracts are legally binding, so if someone wanted to, they'd be able to charge 49.99 :)

When we were filling out the contracts, we just put "N/A" (not applicable) in the blanks like the setup fee since ours like many others was waived.

I finally got a reply from HostCharge yesterday promising to send me an email later in the day when they'd sorted out their new application process. I'm still waiting for an update on that.
The good news is, looking at their site, they've introduced 3 different plans to cover the different levels of business. Although the commissions vary, the setup charge now has three tiers:
1. Free
2. About $20
3.The original $49

Nice:)

Now if I could just get an account setup I'd be really happy ;)

Originally posted by blacknight
I finally got a reply from HostCharge yesterday promising to send me an email later in the day when they'd sorted out their new application process. I'm still waiting for an update on that.
The good news is, looking at their site, they've introduced 3 different plans to cover the different levels of business. Although the commissions vary, the setup charge now has three tiers:
1. Free
2. About $20
3.The original $49

Nice:)

Now if I could just get an account setup I'd be really happy ;)

Guys and Gals :)

We really request your patience in the application thing. As most of you may have noticed that we're doing major changes to the system. They should ALL be done by Saturday!

Best Regards,
Asher.

Originally posted by ^Kyo



Although we do not have an 800 number, I do accept business calls directly. You can reach me on my phone number which would be long distance for you. If you do not care about long distance then please email me and I'll send you my #.

best regards,
asher.

I still can't see you phone number, I don't care about long distance, please offer me a phone number.

Hi Asher,

I'm not sure if I sent my email to the right place, let me know if you haven't received anything.

Thanks, Brandon Keim

My business phone number: +92 (300) 2143022

To Brandon, yes I received your email and sent a response :)

Best Regards,
Asher.

Most options are still unavailable in the control panel. When will these be fixed (rebilling is what I really signed up for and its a cgi error)

Originally posted by zeedy2k
Most options are still unavailable in the control panel. When will these be fixed (rebilling is what I really signed up for and its a cgi error)

Zeedy2K, sent you a response via *email*.

Wow, didnt expect a reply that quick, must admit, never had a problem before and like the new face lift, keep up the good work HC

:)

Zeedy2k
Very Happy member of Hostcharge.com

I've been trying the Apply Now link for days now and its still not working? will this take long?

Originally posted by SAWolf76
I've been trying the Apply Now link for days now and its still not working? will this take long?
I've had a couple of emails from them assuring me that they'll get it all sorted out today. They're obviously working on it, so I guess we'll have to be patient.

Originally posted by SAWolf76
I've been trying the Apply Now link for days now and its still not working? will this take long?

As you may have been aware that our previous application process was pretty manual and took a little time.

Thats why we're building a new apply process which evaluates your application online within a few minutes. If approved your account is setup instantly. IF you fax your documents immediately after the application process your account can be 'activated' within a matter of minutes!

This link will be up on Monday first thing. That is my personal guarantee. If you have an urgent need for processing (if you cannot wait until monday that is) then please contact me i will have an account setup for you immediately (provided you can do the paperwork within a while).

Regards,
Asher.

What paperwork do you need?
If you give us that information it would speed things up.
I can wait until tomorrow - but what time ie. timezone?

The paperwork would be:

- Filling out the credit card authorization form and faxing it
- Sending us your application details (Once we send you the document)

That would be it. And by Monday I mean tommorow GMT+5 1PM.
Would you kindly email me directly? As this is not a support forum for HostCharge.

Regards,
Asher

Originally posted by blacknight
What paperwork do you need?
If you give us that information it would speed things up.
I can wait until tomorrow - but what time ie. timezone?
Please email things that should be emailed, and post things that should be discussed.