I have asked this questions for 2 time to the paypal.com and each time the answer replied more awfull [no support at all from PayPal as most of you know]

We have about 200 customer that pays to our old paypal account and we have to transfer them to our own paypal account however i even dont know if it is possible without cancelling customers recurrings.

Have anyone crahs with a problem like that before?

You cannot transfer recurring payments to a new account. You would need to ask your customers to sign up for a new subscription with your new account, and cancel the old subscriptions they had set up before with your old account.

Originally posted by paypalrb
You cannot transfer recurring payments to a new account. You would need to ask your customers to sign up for a new subscription with your new account, and cancel the old subscriptions they had set up before with your old account.
Are you sure about this, arent there way to do it without cancelling thie subscriptions? Otherwise 200 customer will be 150-160 customer i am afraid due to several problems and hassle :confused:

Why do you need to change paypal accounts?

Originally posted by Toeki
Why do you need to change paypal accounts?
2 years ago we were not a business nor a able to get a verified paypal business account so we have used a partner firm's account but since 6months we already using our own paypal business account and about to become a world seller but still some of our oldest customers are paying to our partner firm's paypal account and this is broking our accounting proper records..

Are you sure about this, arent there way to do it without cancelling thie subscriptions?

I can't think of any way to transfer the subscriptions to another account. You must have the customers approve a subscription to the new account by clicking a new Subscription button, logging in, and agreeing to the recurring payments.

You may want to look for ways to make it easier or more appealing for these customers to change their subscriptions. For example, you could send them an email thanking them for being loyal customers (it sounds as though they have been your customers for a year or more), explaining the switch to the new account, and offering them a free trial as part of the new signup. You could also take the responsibility for cancelling the old subscriptions of anyone who creates a new subscription with the new account, so that you would not need to assist them with the cancellation process.

Do it slowly with a few clients at a time. Guide them through the entire proccess. Give them a free month of service, or upgrade their account with some more bandwidth and space. They will see this as a bonus. And its not likely that all of your clients will use all the extra bandwidth or space anyways.

Originally posted by E_man3
Do it slowly with a few clients at a time. Guide them through the entire proccess. Give them a free month of service, or upgrade their account with some more bandwidth and space. They will see this as a bonus. And its not likely that all of your clients will use all the extra bandwidth or space anyways.
tough all of the 200 member didnt signup at the same day already.
Thanks for your suggestions ;)

if you delete the email payment address from the old paypal account, and then add it to the new paypal account, would that "break" the subscriptions?

I don't think that would work. The subscription would be tied to the PayPal account, not the specific email address.

If the customers like your services, I think they will happy to sign up a new subscription with your new account.