Just wondering what you guys/gals think.

If you have a hosting account customer and there is an Administrator/Webmaster that handles the website/emails etc. for their client (the website and domain owner). And you get an email from someone else saying they are taking over the account. Now we always require proof they should have access to the account by way of Username and Password plus we have also asked for a faxed letter from the domain owner if this is a company website.

Now my questions is this, should you notify the old Administrator that someone has made this contact, basically letting them know they have been fired or replaced possibly. I know that in some cases a business owner will hire someone new to do some work but should the current Admin you have on record for the hosting account be notified or just let it go and wait for them to find out their have been locked out with a change in password?

I know kind of a weird question but seems like they would think you are going behind their backs and not telling them if they found out later?


Thoughts?


Thanks

Robert

I'd do whatever the account holder wanted.

If he's changing webmasters, then he's changing webmasters for whatever reason. What business is it of mine?

No I am not asking should I change it, of course I should it is their account. My questions is should I notify the old Admin and tell him why he no longer has access or just leave it until they come back later and can't log in and send in a support ticket asking why.


Robert

I would definantly contact the old admin just as a courtesy and let him know what you have been emailed from the new admin. Just something simple like "we have recently recived a request that blah blah blah... We value the safety of our clients websites and blah blah... If you already knew about this please disregard this email, otherwise please get in contact with us asap etc.."

There isnt really much to lose, here are some points why you should do it:

- If its a scam, you stop it before they lose their website/database/domain which saves you time later on trying to rescue it.
- If I was the old admin, Id appreciate that my host was watching my back (even if i did already know about it).
- No angry ex admin trying all his passwords to login, then tying up your resources of your support system.

Originally posted by MadDev
I would definantly contact the old admin just as a courtesy and let him know what you have been emailed from the new admin. Just something simple like "we have recently recived a request that blah blah blah... We value the safety of our clients websites and blah blah... If you already knew about this please disregard this email, otherwise please get in contact with us asap etc.."

There isnt really much to lose, here are some points why you should do it:

- If its a scam, you stop it before they lose their website/database/domain which saves you time later on trying to rescue it.
- If I was the old admin, Id appreciate that my host was watching my back (even if i did already know about it).
- No angry ex admin trying all his passwords to login, then tying up your resources of your support system. Why would you do that if you already confirmed it with the account owner?

- If its a scam, you stop it before they lose their website/database/domain which saves you time later on trying to rescue it.
- If I was the old admin, Id appreciate that my host was watching my back (even if i did already know about it).
- No angry ex admin trying all his passwords to login, then tying up your resources of your support system.





Those are valid reasons why I was thinking it would be good to at least let the old Admin know.. This person actually has other accounts with us also not tied to this one client. In this situation we want to keep everyone happy.


Thanks for your thoughts I guess I will see if the owner actually sends in the fax asking us to change and I will take it from there.


Robert

Situation : Someone is sending me an email stating "I am the new webmaster / admin of this site xxxyzzz.com so kindly send me the login info".

Solution: I would simply ask that new designer if he has any proof like Credit Card details which was used to place the order etc. If the old admin used the Credit Card of the domain owner then the new guy would be able to provide us with the Credit Card details and if no then I would simply contact the OLD admin and CC the mail to the new guy also and tell that OLD admin to co-ordinate with them since thats their own private matter and we are NOT involved if they change the admins with ABC XYZ issues.

I would be more concerned about the PERSON who placed the order and whose informations are listed on account.

Of course we require proof, we never give any info no matter who they say they are without proof. We have had plenty of scammers try to beg a password on an account and it just is not going to happen.

We really do not care who is the webmaster and who manages the website/email/etc.. I just wondering if it would be a courtesy to the old Admin that they are being removed so they are not mad later that they can't get logged in and have to open a support ticket and we break the bad news that they have been fired or replaced.


Thanks


Robert

Yup, we must be concerned about them who braught the client to us so we should always notify the OLD admins about such moves by the owner.