fractiousws
03-21-2002, 09:39 PM
The reason I want to know this is because when my hosting company is up and running, I want to know how much I will be paying my support techs per month. Thanks
 | View Full Version : How many support tickets do you get per month? Coran 03-22-2002, 12:54 AM Your numbers in your poll are very low. Roy@ENHOST 03-22-2002, 01:02 AM Try to start at 100 9onlinehost 03-22-2002, 01:43 AM i would say 90% of support tickets i have worked with come from new accounts within there first week. So from my experience i would say it would depend on the number of sign ups you are averaging akashik 03-22-2002, 02:29 AM I think if you change the poll to tickets per day, as opposed to per month you'll get more accurate figures. Greg Moore HRBrendan 03-22-2002, 05:06 AM We've written 51,817 ticket responses since Jan 1 this year... :( -Brendan 2Grumpy 03-22-2002, 05:20 AM Haha man your numbers are so low :) 100-500-1000-5000-10000 would probably be a better poll :) about 800 here. Since Jan 26 (the first ticket) we've had 1300 or so. akashik 03-22-2002, 05:28 AM well the posts so far should give you an idea of support costs :) Greg Moore priyadi 03-22-2002, 06:15 AM Maybe "how many support tickets per customer do you get per month" would be more appropriate. :) Maniac 03-22-2002, 10:06 AM Make the poll higher! :stickout fractiousws 03-22-2002, 02:51 PM Thanks alot everybody. I appreciate it. avara 03-22-2002, 03:29 PM I agree, make the poll higher. Or make it weekly. Maniac 03-22-2002, 04:55 PM I voted as if it was weekly :D avara 03-22-2002, 05:14 PM Originally posted by MattS I voted as if it was weekly :D This is going to get confusing. :o :D Maniac 03-23-2002, 04:09 PM Yes it will :scatter: |