Just wondering what people think of 2checkouts service and support so far i have been unable to get a ? answered

the contact form returns a 500 error on the site
and been 3 days since i sent my email with no answer

is the support better once you are registered and how would you rate there service


thanks all

If you do a search on these forums for that company, you'll find that they offer a great service.

I'm an 'end-user', and so far they haven't mucked my billing up.


Lats...

No major problems at all. There is a tech floating around this board so you can always ask him.

Originally posted by 9onlinehost
Just wondering what people think of 2checkouts service and support so far i have been unable to get a ? answered

the contact form returns a 500 error on the site
and been 3 days since i sent my email with no answer

is the support better once you are registered and how would you rate there service


thanks all

Where did you send your email?
What is your return email address?



TomD

tom@2checkout.com

You know... I get the distinct impression that 2checkout totally ignores any inquiries *unless* you have customer ID# to include w/the e-mail.

I contacted the company many *weeks* ago via their online e-mail form, and have yet to get a reply. I explained in the e-mail *why* I needed this info for a *paying* 2checkout customer.

Now why (you ask) would a non-2checkout-customer need this sort of info? Here's why: We do design and managed Web site hosting for clients. A client of ours wanted to setup a 2Checkout account. The client was totally "clueless" of any sort of technical related info (thus, the reason the client hired us.)

We do a good deal of work for very small businesses, most of which cannot afford a full-blown e-commerce solution. 2checkout would seem to offer such small cottage-industries an effective solution, but... unfortunately, the 2checkout site doesn't offer much in the way of *detailed* technical information about their service with *specifics* of how it works, other than having a vague "it's easy to do" examples online "dumbed down" for potential customers.

Herein lies the problem. We deal with clients who either: (1) do not have any sort of technical knowledge of skills; (2) don't have time to deal with it; or (3) do not want to deal with it. In any case, when it comes to the technical aspects of our clients Web sites, we're hired to "take care of it". However, the lack of access to info for non-customers of 2Checkout ends up creating a very frustrating "catch 22" situation...

The (short version) of the "rest of the story" is that our client did signup with 2checkout, however, we ended up spending a great deal of time to obtain the (extremely simple) info needed to complete our client's Web site.

Conclusion: There's got to be a better system that 2checkout could come up with for obtaining this sort of info...

I've always received a timely response from 2Checkout, in some cases I got an answer within minutes.

Originally posted by technoart
You know... I get the distinct impression that 2checkout totally ignores any inquiries *unless* you have customer ID# to include w/the e-mail.

I contacted the company many *weeks* ago via their online e-mail form, and have yet to get a reply. I explained in the e-mail *why* I needed this info for a *paying* 2checkout customer.

Now why (you ask) would a non-2checkout-customer need this sort of info? Here's why: We do design and managed Web site hosting for clients. A client of ours wanted to setup a 2Checkout account. The client was totally "clueless" of any sort of technical related info (thus, the reason the client hired us.)

We do a good deal of work for very small businesses, most of which cannot afford a full-blown e-commerce solution. 2checkout would seem to offer such small cottage-industries an effective solution, but... unfortunately, the 2checkout site doesn't offer much in the way of *detailed* technical information about their service with *specifics* of how it works, other than having a vague "it's easy to do" examples online "dumbed down" for potential customers.

Herein lies the problem. We deal with clients who either: (1) do not have any sort of technical knowledge of skills; (2) don't have time to deal with it; or (3) do not want to deal with it. In any case, when it comes to the technical aspects of our clients Web sites, we're hired to "take care of it". However, the lack of access to info for non-customers of 2Checkout ends up creating a very frustrating "catch 22" situation...

The (short version) of the "rest of the story" is that our client did signup with 2checkout, however, we ended up spending a great deal of time to obtain the (extremely simple) info needed to complete our client's Web site.

Conclusion: There's got to be a better system that 2checkout could come up with for obtaining this sort of info...

I left this post for a whole day prior to responding.
It seemed that every time I started a response, I didn't like the "tone" of my own post.

We do not "selectively" answer emails. A SellerID gives us the chance to do more research on an account to get deeper into support issues, that is all.

I clear my Queue on at least a daily basis. I check with the support and sales staff to ensure they have been able to do the same. Emails get lost. Packets get dropped. Waiting "*weeks*" for a response to any email is ludicrous. Evidence on these boards show I take support very sriously and respond to emails as quickly as possible.

Though you obviously do not agree(even with your own contradiction), our Site is more informative than any other 3rd party processing site I've investigated, and pretty easy to implement.

quote
"The (short version) of the "rest of the story" is that our client did signup with 2checkout, however, we ended up spending a great deal of time to obtain the (extremely simple) info needed to complete our client's Web site."

How is this possible? You state you sent 1 email. What other time did you *spend* trying to obtain information?

Our Admin pages are quite easy to follow, as you yourself stated. quote "(extremely simple)".


TomD
tom@2checkout.com

I asked them twice (or three times, I don't remember) yesterday. They replied both in timely manner. Both were technical questions.

well joined 2 checkout 3 days ago great service great support happy =)

been with 2checkout for nearly 6 months, found them professional and competant. they have been quick, accurate and helpful in any support requests. im not saying your wrong but theres so many happy customers your case seems to be the exception not the rule.

Everything is looking good so far, now only if I had some advanced php (order form) knowledge. :stickout

Been with 2checkout and received my first cheque a few days ago. Very impressed

Now only if they would change that little $ sign for a £ I would be wetting myself with excitement!


OT: any news on the other currency cheques?


Responses are quick and thorough
Keep up the good work,

Hello,

I do not have 2checkout myslef, but I do 2 payment integrations for clients of theirs a week.
On the technical side they are excellent,
on the support, they always answer, specially Tom,
and all my clients are very happy with them.
Ans they do answer my messages, and I do not have client ID.

I do payment gateway integrations for a living :-)

[QUOTE]Originally posted by TomD


Man, relax and take a chill pill...

I'm the guy that could send you (more) business... not the competition trying to cause the opposite.

I'm pointing out the things that you *could* easily fix, but apparently you'd rather go on a rant, attacking anyone that points out short-comings, etc, than spend time finding out details about problems, etc.

Originally posted by technoart
You know... I get the distinct impression that 2checkout totally ignores any inquiries *unless* you have customer ID# to include w/the e-mail.

I contacted the company many *weeks* ago via their online e-mail form, and have yet to get a reply. I explained in the e-mail *why* I needed this info for a *paying* 2checkout customer.

Now why (you ask) would a non-2checkout-customer need this sort of info? Here's why: We do design and managed Web site hosting for clients. A client of ours wanted to setup a 2Checkout account. The client was totally "clueless" of any sort of technical related info (thus, the reason the client hired us.)

We do a good deal of work for very small businesses, most of which cannot afford a full-blown e-commerce solution. 2checkout would seem to offer such small cottage-industries an effective solution, but... unfortunately, the 2checkout site doesn't offer much in the way of *detailed* technical information about their service with *specifics* of how it works, other than having a vague "it's easy to do" examples online "dumbed down" for potential customers.

Herein lies the problem. We deal with clients who either: (1) do not have any sort of technical knowledge of skills; (2) don't have time to deal with it; or (3) do not want to deal with it. In any case, when it comes to the technical aspects of our clients Web sites, we're hired to "take care of it". However, the lack of access to info for non-customers of 2Checkout ends up creating a very frustrating "catch 22" situation...

The (short version) of the "rest of the story" is that our client did signup with 2checkout, however, we ended up spending a great deal of time to obtain the (extremely simple) info needed to complete our client's Web site.

Conclusion: There's got to be a better system that 2checkout could come up with for obtaining this sort of info...
Actually i am not a member, and have been researching them, I have emailed them and have received a responce right away...

Originally posted by iamdave

Actually i am not a member, and have been researching them, I have emailed them and have received a responce right away...

Well, lucky you... only reply I've received to date has been the customer-is-always-wrong sort of reply from the guy @ 2checkout.

Originally posted by cgiGeek
Hello,

I do not have 2checkout myslef, but I do 2 payment integrations for clients of theirs a week.
On the technical side they are excellent,
on the support, they always answer, specially Tom,
and all my clients are very happy with them.
Ans they do answer my messages, and I do not have client ID.

I do payment gateway integrations for a living :-)

I like your job, I have done it a couple of time and I have some great ideas I would have liked to integrate to a signup system for webhosts.

e.g.

on signup add customer to perldesk
sets up account waiting for moderation (Hsphere)
Charges them (obviously ;))

It's quite enjoyable just I don't have the time to keep on configuring these things :(

Originally posted by technoart
[QUOTE]Originally posted by TomD


Man, relax and take a chill pill...

I'm the guy that could send you (more) business... not the competition trying to cause the opposite.

I'm pointing out the things that you *could* easily fix, but apparently you'd rather go on a rant, attacking anyone that points out short-comings, etc, than spend time finding out details about problems, etc.


I was ranting?

Seems to me I responded to some of the things you said, and pointed out how it didn't make sense.

As for "attacking anyone" ... that is ludircous. Maybe you should get a 3rd party to read what your wrote & the "tone" of it, and compare it to the response I wrote you. I know **I** did.


TomD
tom@2checkout.com