One has to wonder how a company such as iNet can manage a place like this, given the fact that stuff like this just keeps happening. I wish I could say it was one time, but no, it's not, it's happened more than once, and it's starting to get just a bit annoying. Of course, this is being done to "paying" customers mind you, with no consideration whatsoever towards those paying customers, or responses.

In January(ish), I took out a sticky for 2 weeks. This sticky was late getting put up, and when I inquired about it (via email), I was told that there was a problem with getting them up there.

Was I offered any compensation for this "lateness", certainly on behalf of iNet (not myself)? No, not at all, even though the sticky was almost a full 24 hours late, it was not reimbursed, in any way, shape or form.

Was I addressed professionally, courteously? No, not at all. In fact, I was made to feel like a heel, like -=I=- personally was in the wrong here, for even inquiring as to why services that were paid for were not delivered.

Because of a rescheduled vacation around this time, I opened up a helpdesk ticket, in November, asking them if they could postpone this for a couple of weeks. Did I receive a response? No, nothing at all has been received to this date.

Now, a few months later, the same crap:
I purchased a "premium" membership, some 6 months ago. Today, yes, it is technically expired, however their system set this to expire last week sometime. Now, admittedly, we're only talking about a few days here, but actually getting response from these guys is , well, it takes more than those few days.

Before you say "Submit a ticket", yes, I did that on Thursday evening (when I first noticed it). The response? It got submitted to "hotscripts.com" area, and the "hotscripts.com" staff responded to it, saying, mail inet. Well, of course, I did this, and on Saturday, got a response saying it'd been extended until today. The problem? It HASN'T been extended until today. Of course, they sent from somewhere@inetdirectories, which, of course, bounced my reply back. So, what do I do? I fire off another email to inetinteractive, knowing I won't get a response.

No response, whatsoever here. This is about the worst, and most unprofessional company I have ever done business with. I don't expect this thread to remain long, but this is about as unprofessional as it gets people, you can NOT just ignore paying customers and refuse to give them any sort of service. It's no wonder you're losing ad revenue, what, with the way you treat your paying customers here.

Is this the first time that I've run into stuff like this? With iNet, no. I've seen much worse here, from simply ignoring theads to them bending whatever rules to mean whatever they want to flat out insulting users. This is 100% an unprofessional organization.

maybe inet should hire more employees to handle the requests? I've heard of problems, but if this keeps up that would be my suggestion.

I would like to hear what Inet has to say about this

tell me about it. I still haven't been paid for an article...

HL

Thanks for the heads up. We were gonna purchase a sticky in a little but now im thinking of going with a different route.

I bought a sticky about 6 months ago, The options on the sticky dropdown were like templates/offers, other offers and something else, I selected templates/offers and paid $50.

They put my sticky in other offers, asked for money back but never got a response. :(

Has Inet Interactive ever considering sending a customer survey via e-mail?

Tom, why don't you call iNet and ask them to post in this thread?

I have had an extremely unprofessional run in with Ryan Elledge when they first started WHT IRC or another chat for WHT and I was more or less a beginner in web hosting. I really never thought anything of it since I didn't really know who he was at the time but I was shocked when I found out.
We where having a discussion about the new premium memberships and I comment that I really didn't think it was necessary for most people (specifically me) although I was not rude in anyway. I was just stateing my opinion as where several others.
He then went on and directly attack me for being a "Kiddy host" because I didn't want purchase there premium membership. If I knew who he was I would of taken some proof but I have no logs so it would be my word versus his but I don't make stories up.
I left shortly after that and did not visit WHT for some time. I am a firm believer in how you act when attached to you company name affects your reputation so professionalism is important.
Sadly I did purchase a premium membership although not because of his unprofessional attacks. I am entitled to my opinion although he didn't like it he shouldn't of called me a kiddy host especially since hes the owner of the company and should learn to carry him self properly. I will definitely never giving Inet another cent.

Jeff

I don't have allot to add to this other than no one ....paid for client or not should be treated this way. I am truly sorry that you had to go through this experience . Reading what you went through reminded me of when I was a shared hosting client and I would end up at a bad host , the same feeling of helplessness and anger.

Re the reply about paid for memberships , Is the opinion really that if you don't pay for a membership your a kiddie host?

Originally posted by Laci
I don't have allot to add to this other than no one ....paid for client or not should be treated this way. I am truly sorry that you had to go through this experience . Reading what you went through reminded me of when I was a shared hosting client and I would end up at a bad host , the same feeling of helplessness and anger.

Re the reply about paid for memberships , Is the opinion really that if you don't pay for a membership your a kiddie host?

He looked at it that way just because I didn't think it was the greatest idea under the sun. I didn't say it was "Sh*t" or a "rip off" I just said it really was no benefit to me and he just comment on it. He specifically said I didn't want to buy it because I was a "Kiddy Host".

I usually just ignore ignorant people like that because they really don't know who I am or what kind of service I provide. Also with the way Inet replies to e-mails and treats people it is definitely higher quality then what they provide.

Jeff

P.S I have had a positive experience with Gabriel Murphy when I had some problems with a sticky post but that is the only time I have ever contacted them for support.

Originally posted by writespeak
Suggestion: can one of the mods let Ryan and/or other iNET staff know about this thread? The people looking for answers will never get them if the people who can provide the answers don't know about the questions. If they've been informed about this thread, it will have a chance of going somewhere.

Since nobody posted saying that they'd contacted iNET, I just contacted them myself and told them about this thread. As long as my email gets forwarded to people who can respond, we can consider them informed about it.

Lois

linuxtech, PM me if you want an inet email address which seems to work well. Ive always had replies to my emails sent to the staff member at this address within hours.

Good luck.

I went ahead and PM'ed Gabriel Murphy for a response with a well written private message. I'm hoping he will read it and respond shortly.

Just an update here, as I just got off the phone w/ Ryan:

Re: the support issues
This is definitely an area that they need to work on, and Ryan said he thought they had it worked out, however , judging by my experiences, they didn't. He said he'd get looking into that, and it wouldn't be a "quick" fix, but it would be worked on and looked at.

Re: the membership stuff
I got 2 mails this morning, one offering to extend my premium membership for 2 weeks, the last saying they had extended it for another 3 months, so they ARE trying to work to get things fixed, however they can.

Re: iNet responses:
Honestly, I can understand the reasons they don't respond to stuff like this, as, usually, it turns into an everyone bash iNet thread once they do. I've seen this one numerous times myself, so , yes, I understand the lack of response (not that I agree completely with it, but I understand it).

Re: thread being moved
I'd say that this doesn't belong in the lounge, because it's not a lounge type post. I still think it's more WHT related, but that's just my thoughts. If nothing else, the thread should have been moved into a "reviews" area, which might have been a bit more appropriate, given the fact that this was a review type thread, and it was sharing my experience with the company itself.

Like I said earlier, this thread wasn't opened up to "trash iNet", it was opened up to share experiences with the corporation itself, to (hopefully) get these issues resolved, which, after talking to Ryan, I am certain things will get looked into, and to prevent someone else from having to go through the same thing here.

good to hear your problems are getting resolved. Ryan is a good man. I hope Inet will take my constructive critism to help improve their customer support.