Hey, I am new to the forum and found out about BobCares from a few posts that he made. My question is do they care?

I was instrested in having them do support for us. I emailed them 3 weeks ago and have yet to receive an email.

I guess I won't be going with them if I don't recieve an email by the end of the month.

Has anyone been able to contact them?

This has been mentioned several times in the forums.

Apparently he/they are a bit slow when it comes to signing up new accounts however, when it comes time for support they are very responsive.

I'd recommend you hang in there.


Lats...

Those are two entirely different things in their case, managed by two different groups of case. This has been discussed here and they have responded professionally to their remissness in sales responses.

So what's the point?
I mailed them a sales inquiry twice and they didn't answer my email. What would a hosting customer do if he emails sales@host.com and get's no answer twice? Would he sign up and learn how wonderful fast their technical support is?
:rolleyes:

Ok well you have a point sales and tech are different and I got a lot of good comments about them but if they can't answer a simple email within 3 weeks it makes me think. I understand that he is the only one doing sales so I am going to wait it out here.

Any other suggestions on good outsourcing support?

Thanks

I too consulted them and frankly if they cant answer sales emails then then have things ass backwards...You dont impress someone by taking 3 weeks for a reply. I can see maybe 1-3 days but if they cant reply sooner then then there are some problems...perhaps they are growing too fast...

I never used Bobcares, but I know somebody who is using their service, and he's not happy at all.

I asked them a question and received a reply within a few hours.

I just signed up with them last Sunday night and they have fixed a few problems on my server already.

They are excellent and I would recommend them.


________________
Keith

I never used Bobcares, but I know somebody who is using their service, and he's not happy at all.

Hmm. Care to say why he's not happy?

Slow response time, and some times answered with "We are working on it" or things like that.

My questions about their services were answered in a timely manner. I think there may be two reasons why your questions were not answered.

No1) Due to the overwhelming pre-sale inquiries they might receive, he did not see your email (human error/boo boo/accident) :)

No2) Your questions could have been answered by looking over the site some more, the FAQs etc.

You might try posting your questions here and see if anyone, or "Bob" can help you.

Originally posted by AcuNett
No1) Due to the overwhelming pre-sale inquiries they might receive, he did not see your email (human error/boo boo/accident) :)
No2) Your questions could have been answered by looking over the site some more, the FAQs etc.

But not if several people state they have not got an answer. And No2 would be bad business practice.

I have emailed 2-3 times and received 1 reply about a month ago...I think it wierd a company doesnt have enough sales people to take care of things, usually that is the quickest...

Wouldn't you rather they slack on they're sales dept. and spend more money having a better support dept?

Originally posted by Tetraboy
Wouldn't you rather they slack on they're sales dept. and spend more money having a better support dept?

Should I repost my statement?

What would a hosting customer do if he emails sales@host.com and get's no answer twice? Would he sign up and learn how wonderful fast their technical support is?

All I can say, its that I saw a thread, like XXXX.com sucks, about their slow response time in support request, It would be nice to see to Bobcare saying, it our fault because we dind't do the things right, rather than that I saw to bobcare excusing about their slow sales request.
Sales request its not important when you sale support.

You can't say that you are going to help one dep. more then the other. A good biz plan balances everything out even. Hmmmm. I will just keep waiting for him.

Hi,

We have received several answer very quicly from Amar (Bobcare salesman), he was very helpfull but I think that he have a lot of work. We don't work with Bobcares for the moment, but we have one customer with 1 dedicated with them and he is very happy of the service.

Mi 2 centavos

HI!
As somebody said. It is reason for us to apologize on. It is our mistake that we are slow in sales queries (it's actually solely my mistake :( )

The reason has purely been the growth factor for us. We firmly believe there is no point having n+1 clients and not caring for them. Our primary focus in on taking care of our present customers. I'm amazed to see somebody post here that his friend is not happy. I'm quite sure if he was not he'd have taken a refund or at least told us or maybe left us. Nothing like that has happened...


Anyway here's what's happening on our end. A lot of recruitment and a shift to a new bigger office. This does mean a lot of time being spent of that. When we take people they have to be technically good. Now that's the easy part. The other part is where the person has to be service oriented. Getting a combination of the two simply means a lot of searching. We do not want to be company which hires and fires on a regular basis. We take care of our people the same way as we take care of our clients and believe in taking the right people always... Now that takes time.... :)


Whatever said and done... The mistake is mine and I apologize for the errors. As I had mentioned earlier (in another post) we have realized this point and are increasing our sales team too soon (Kishore would be joining soon). Also if I have missed any mail please do resend to me. I apologize for the delay.
A few more weeks and we'd be able to get many more clients without ever overloading our staff. I hope you understand our situation and give us a chance in the near future... I assure you the best that you can offer to your clients.... :)


Have a great day

Regards
Amar

I'm glad to see BobCares is growing, and Amar seems to have his priorities in the right place (existing customers).

That being said, Amar, you're dropping the ball friend. You know what I'm talking about.....

Friendly advice: meet your commitments. If you say you're going to reply immediately, do it. If you can't, be honest and say you're too busy. Otherwise you set expectations that you can't meet and create disappointment. Just be honest!

Good luck with your expansion, and you owe me an email :)

Brandon