Here is my account of the recent experience with MyBizHOsting.com

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I have an account hosted on MyBizHosting.com. Apparently, my clients site just goes down one find Thursday morning. I dont take it much serious...just goto the site and submit a ticket. Well, after dont know how many hours or days i receive a reply saying my domain has expired. Ok...i say fine..re-register it. I send them an email that same day asking them to renew the domain.

No success. I have my client every hour calling me and yelling out threats to sue me! It had been over 24 hours withouth any response or acknowledgement from MYBIZHOSTING's part regarding my mail about the renewal of domain. I get mad and i submit another support ticket yelling at them.

More than 24 hours go by. I try calling every number, emailing every email address, and trying every method to get in reach with these guys.....ALL IN VAIN!

But, at around 10AM EST, the site just shows up...the response from Mr. Adam of MyBizHosting.com says it was a problem iwth BulkMail.com and not mybizhosting. He also threatend that he will cancel my account if another support ticket like that was posted.

What Mr. Adam fails to understand that a customer really has no care about what the problem may have been...even if it was BulkMail.com not mybizhosting since it was not me who registered thru bulkmail, it is just MyBizHosting which has a partnership with bulkmail and register all their customers' domains thru bulkmail.

All i can say is that dont go with them! It took them over 4 days, over 48 hours, to get a site up...and not to take responsibility. THESE GUYS HAVE BAD CUSTOMER COMMUNICATION SYSTEM!

I am in the market for a good mail host...under $15...please if you are in competition with mybizhosting, do not bother to mention about your site as i really hate(and i am sure the other party does too) to waste time.

Edit: [added as second post]
lemme know if anyone else has had similar problems. tahnks.

Hi,

You mean bulkregister.com, not bulkmail.

Our sysadmins looked at the domain, check our servers, etc... and found no problem so it was push to level 2 support. He then found no problem with it and just didn't understand it until he checked bulkregister. We then had to email bulkregister and wait for them to respond. THen respond to you.

When you submit a support ticket you should be nice and not use unkind words or statements, when a client demeans our sysadmins we tell them to push it to the back of the queue to help the people who do not abuse our sysadmins.

Being a sysadmin can be very stressfull and I do not want our sysadmins being stressed out over a customer who is just venting out from somebody else yelling at them.

I too have had horrible experiences with this host. Even simple email questions like "can I have a cancel account receipt. Thanks!" go by with no reply. I dont' think that was such a rude request now was it?

But it was ignored none the less

Don't waste your time with MyBizHosting.
- They OVERBILLED me for months.
- They DON'T ANSWER their phones.
- It takes months for them to reply to simple billings questions.
- Poor record keeping on their part.

I even emailed their CEO, and he couldn't help me.

Trust me, look somewhere else.

Who are you? You just going around defaming our name and you don't even identify yourself. Sounds like an angry competitor.

Nope. I'm a wholly unsatisfied previous customer, who got riped off by your guys.

So what am I doing?

Telling people my own experience with you all. Isn't this what the forums are about?

I seems to me that you guys answer these bulletin boards faster than you do your phones or email?

How about people send emails to billing@mybizhosting.com and see when they get a reply?

Or how about posting a phone number for your company that people will answer?

I am not a competitor. I am a customer who was overbilled, and still have not received appropriate answers to questions I have emailed your CEO and left on your voice mail boxes.

and you still want to remain anonymous?? lol

All i can say is that dont go with them! It took them over 4 days, over 48 hours, to get a site up...and not to take responsibility. THESE GUYS HAVE BAD CUSTOMER COMMUNICATION SYSTEM!
The key word there was RESPONSABILITY. The website owner should be the registrant of their domain. If you (lovealgebra) offer to handle it for your client as part of your service, then YOU should handle it, not have someone else (mybiz) to do it. I can't believe you even emailed someone else to do it instead of quickly registering it again before it got snapped up by someone who isn't your client! You would risk your clients domain for four days? Shame on you!
Also a host, YOU (lovealgebra) are responsable to chose a good provider for your clients, and you are responable for proper communication with that provider. If your feel the provider (mybiz) you chose to risk your reputation on isn't doing their job, then you move.

As for mybiz, maybe you could move up the support tmes to say . . 12 hours or less? It would also help if you had a couple of standard replies for rudeness and requests that are not clear.
Like: "We are sorry but, to have your issue properly addressed, we need you to describe your problem more clearly, (or more politely as the case may be) when submitting a trouble ticket.
Please submit another one.
Thank you and have a nice day!"
That way customers won't think you are not answering your tickets, and your tech support isn't getting treated like dirt.

See this is the problem with MyServletHosting.

This guy doesn't even care to know what happened with my account or how he can help me out. All he wants to do is try to ridicule me. And try to insult me.

What he wants to do is find who I am and try to retaliate.

MyBiz, the more you post the more people are going to realize the wrong attitude you guys possess.

Why don't you try to resolve this situation? Instead of just embarrasing your company even more?

How can I resolve the situation when I don't even know who you are?

You trying to hide something?

OK, so can I have a phone # to resolve this issue?

This seems like a reasonable request.

Email adam@mybizhosting.com

Why no phone#?

What are you trying to hide?

CiscoIPPhone, I think you need to calm down. Since mybiz offered his email, just use the email to contact him. If he doesn't reply in a few days, then come back to webhostingtalk.com and share your experience with other people - in a clear, concise way.

Remember, this is not a battle ground between hosts and clients. If you want to be helpful, you need to post specific information about your situation, and why you think your host did not do a good job.

Peter

its 9:30 at night, nobody will answer it in the billing office.

Email is better.

You want to still get us some more traffic, then keep posting about us... :-)

Thanks Peter for the reply.

But now that I know his email, I know who this Adam is. I've been emailing him since June of this year, and I got 1, count 'em, 1 response from him. This Adam Kling guy, he's the CEO of the company. And all he said was:

"send an email to billing@mybizhosting.com

-------------------------------------
Adam Kling (adam@mybizhosting.com)
CEO, E-Biz Hosting Solutions LLC
http://www.MyBizHosting.com - EXCELLENT small business web hosting
http://www.MyServletHosting.com - Premier JAVA hosting using the latest technology! http://www.eBizHostingSolutions.com - Automate your sales and marketing! http://www.FollowUpMarketer.com - Automate your Marketing!!!
ICQ: 48465297
-----------------------------------------"

The problem is, emails to billing@mybizhosting.com go no where. And if you try to call them, they never answer the phone. It's company policy not to offer phone support. Even for billing issues. (Adam just sent me an email that flat out said that)

Basically this host canceled my account in June. I didn't have access anymore, but still continued to bill me for the account. Emails and voice mails went no where. So now's its December, and I'm really pissed off.

Sorry, but I have a seperate person answer billing@mybizhosting.com so I never got these emails you claim since June.

If you look on our contact page there is other emails.

If its a problem with the billing department then I need to know.

Do you use a credit card to pay for your hosting? can't you initiate a dispute?

Peter

Adam,

You dont' seem to understand at all. From the very start of our emails I have told you that there were problems with your billing department.

You offered no response to help resolve the issue.

Please do not try to pretend that I did not inform you of the problems. You know what's amazing is I sent emails to every single one listed on your site. Submitted tech support tickets, and submitted forms on your site. But to no avail.

I was flat out ignored.

Only now that I am posting on this message board am I getting a reply within the same month that I send them.

So tell me Adam Kling, CEO. How are you going to resolve this situation? Are you going to refund my money?

Originally posted by mybiz
Who are you? You just going around defaming our name and you don't even identify yourself. Sounds like an angry competitor.

MyBiz: As Carboran mentioned in another post you "sound like a retard".

You've got three or ten people complaining about you (in a genuine and constructive way by the looks of it) and your first reaction is just to assume they're wrong and they've got an axe to grind?!!

What about customer service? What about looking at some of the points made and addressing them?

The poster to whom you reply has made it quite clear that he had problems and he's already left you. There's not much point trying to get into a dialog with him now. The time for that was months ago.

Now I guess he feels he just needs to warn others off your service. Judging by all the other posts that's a very necessary action and one that will go appreciated.

What are people going to think when they do a search for you and see your reply?

Interesting that the thread is about 9 months old... with 2 posts and then suddenly starts to grow... what happened?

Looks like CiscoIPPhone and MyBiz's karma don't mix! :D

Well the reason why the post got restarted is because repeated attempts to contact the company via traditional means is useless.

Emails are not repsonded to, tickets can not be issued when your account has been canceled, and phones are never answered.

The only timely respone I've received from the company has been via this forum. Only after I've been trying to contact them and resolve this issue for the past 6 months.

I don't want people to think that I've had a problem for two days, and now I'm getting alll upset.

I'm out a couple hundred dollars, and its been 6 months, and no constructive contact from MyBizHosting.com.

Even after some emails back and forth last night, Adam has abruptly stopped emailing and posting here. Very typical of this company.

I really want to warn people of this company and resolve this issue. The only response I get from the company comes from this board.

Sorry, your wrong, anybody can submit a support ticket to us.

That way we could log your request...

Originally posted by mybiz
You want to still get us some more traffic, then keep posting about us... :-) I must say, that was a rather ignorant statement.

So Adam, How do you intend to resolve this situation?

You still have yet to address the issues raised.

And why do you ignore my emails? And respond only to these board postings?

CiscoIPPhone, if mybiz has not yet respond to your email. You should consider posting a seperate thread detailing your complaints (and not appending your issue to another thread).

Peter