Its a shame that hostrocket is unprofessional,for some reason they delete all of there "negative posts" from there board and keep all the nice ones to make new signups get a account.I posted on there board but i wasnt bashing them i just said what they should do to improve there service and then boom its gone.So it comes to show thats the way they deal with there problems.

I think it has been mentioned (more than once) that the forum doesn't exist for you to post negative or 'helpful' comments on. Like it or hate it, that's the way it is...

you may want to try www.yourhostsucks.com


Jim

at least Aletia doesn't do that. :)
we just edit for profanity. users say what they want, good and bad. :)

free speech!

Hi,

The forums we have setup for our users have a specific set of rules in place, and they are posted all over the forums. They are there for a reason, and we have voulenteer moderators who enforce them. The forums are a valuable resource for our customers which is why we go through the effort of keeping them up. If you have a problem with your hosting account or something you want changed, send it in to the support people through support@hostrocket.com or rocketsupport.com, they are the ones who actually fix the problems and make the changes... they don't read the forums regularly and whatever you need done won't get done as fast or efficiently through a forum designed for customer to customer support.

-Brendan

I think that Host's Forums should be left to support.

Leave the host bashing for WHT

i dissent.

I think a community greatly enriches a users experiences at one's host. The fact that Aletia has a policy of not removing threads shows her committment to free speech. Also, it shows that she is not insecure about her company. However, Aletia has fallen off mark lately and there have been several "negative" posts, all of which remain in place to this moment. I think a host that removes or edits posts just because they're "negative" is an insecure host. At Aletia, I usually just edit profanity and sometimes links that link to mature content. Usually, someone will just add a warning.

However, I do understand Brendan's concerns for the company, though I dissent.

Originally posted by clio
free speech!

Free speech is a bad thing. At least when it concerns a forum.

Imagine free speech on webhostingtalk....:emlaugh:

Generally if someone posts a problem on our forum about their account, we solve the problem for them and remove the post as they aren't supposed to be there in the first place. Its just not an ideal way to get support, we cant verify who people are we cant ask for passwords etc. and it just doesn't work well.

What it does work well for, is allowing thousands of webmasters on identically setup systems to share tips on setting up cgi scripts, etc. and that is why we put them in place, and why many hosts have followed suit.

Having it as a public place for 10k customers whos sites were down for several hours due to DOS attacks at VDI to verbally abuse our tech support staff because they can't handle the 1000+ tickets we've gotten in the past 2 days is not why they're there. Its not efficient, and its bad for business as it creates a mob attitude about every problem that arises. If its not targeted towards a specific account and is constructive criticism it is left untouched... that does leave a little grey area but we try to be consistant.

-Brendan

Originally posted by Neo3Net
I think that Host's Forums should be left to support.

Leave the host bashing for WHT

I think the host should have rules and decide if they want it or not. I also think customers should go by the rules so this doesn't happen.. If the host doesn't want that sort of stuff, come to WebHostingTalk ;)

I have to back Brendan up to some degree here. Different hosts have different rules for their forums so if someone is breaking those rules then they have a right to remove the offending posts.

So reason behnd having such rules is the interesting part........

When you have a larger forum you need more rules in place to maintain order, and you need them followed by everyone or it just doesnt work. Thats why you wont find any other hosts as big as us with forums... Its not as scalable as one would think. 500 customers and 1 angry one, is easy to deal with. 10000 customers and 20 angry ones is not.

-Brendan

So you BRENDAN you would rather people come post negative comments about your hosting here other than your board ? If you even cared at all you would lock the topic and answer with a professional response.Im not the only one that notices it,no one can even express there opinion on your board cause you delete it,so then i guess you dont care about your support huh ?

Since when did you get the idea you had a right to express your opinion on hostrocket's support boards?

If they want to delete the posts, make it look like everyone is happy by keeping the happy ones, let them!

You get what you pay for

Originally posted by HRBrendan
Generally if someone posts a problem on our forum about their account, we solve the problem for them and remove the post as they aren't supposed to be there in the first place. Its just not an ideal way to get support, we cant verify who people are we cant ask for passwords etc. and it just doesn't work well.

What it does work well for, is allowing thousands of webmasters on identically setup systems to share tips on setting up cgi scripts, etc. and that is why we put them in place, and why many hosts have followed suit.

Having it as a public place for 10k customers whos sites were down for several hours due to DOS attacks at VDI to verbally abuse our tech support staff because they can't handle the 1000+ tickets we've gotten in the past 2 days is not why they're there. Its not efficient, and its bad for business as it creates a mob attitude about every problem that arises. If its not targeted towards a specific account and is constructive criticism it is left untouched... that does leave a little grey area but we try to be consistant.

-Brendan
In my personal opinion what Brendan do is right. Many customers do not understand something and when they fail to do something or when they are not able to understand the support response or its not working due to there negligence or lack of knowledge they try to create mess about company. :mad:

I don't say, customers are wrong but some people feel happy to post negative comments and sure no body will like negative comments about his company on his board and as brendan said with 10k customers this will become ridiculously hard if they will not keep such policies on there forms.

After all, forms are for customers to help each other and not to post this and that about company on its own forms. May be this policy help Brendan to retain and gain customers, but after all we are here to do business and not loose business. ;)

Not offending or favoring any body, just my personal understanding. :o

Hmmm so i guess it would be ok if someone beat you real bad with a bat and then the police came by and said "lets just no do a report on this that way our neighborhood wont look bad". ?

Or say you buy a viper and it messes up so you ask there shop about it and say how you feel,so to make them look good they take your car and you cant do nothing about it ?

Originally posted by HRBrendan
Its not as scalable as one would think. 500 customers and 1 angry one, is easy to deal with. 10000 customers and 20 angry ones is not.

-Brendan

I have to agree with Brendan on this one. If there is a technical problem with a small company ...you'll have 1 or 2 angry customers while a large company has 20 angry customers in the same situation. If something goes wrong, the support staff not only has to fix the issue, but also at the same time keep the customers informed and handle all the support calls/tickets. Many customers don't realize how hard some hosting companies are really working and how hard it is to keep everyone 100% happy.

Hmmmmmm, I know HostRocket can be a bit ruthless about removing posts but I understand why they do it. If you post a rant about their service it doesn't help alot. That's not what forums are there for. You'd just be letting off steam.

I think it's the kick in the face though that is offered by the coincidence of removing complaint, and negative posts, versus the non provacative posts.

It may not be on purpose, but in the eyes of the customer it appears to be when removing that particular onslaught of negative posts that you two are referring to. (Brendan, Marc)

It is their board, at their site. Think of it this way...

If you're renting a room in someone else's house and you want to plant some trees, rake up the front yard, and mow the grass, the owners of the house aren't going to care. If you start leaving garbage on the front lawn and hanging your dirty laundry from the trees in the front yard, they'll probably have a problem with it.

Some hosts don't remove threads and posts, no matter what. They let you hang your laundry all over the place. Hostrocket doesn't. It is their house and as mom always said, "When you're livin' here you play by my rules!" :D

Someone was angry! http://www.hostrocketsucks.com/

You'll notice that someone hasn't been a customer of ours in well over a year.

-Brendan

Is this true Brendan??

On September 29, 2001 I received the first of 7 emails from HostRocket threatening to sue me if I did not take the site down. I was told by the HostRocket CEO to "save my pennies". Several calls were also made to my personal number.

Are you battering that ex customer because of his web site?

Isn't that called... ummm.... paranoid of ya? And weak?:eek:

We were starting to take legal action on him for content that used to be on the site however that was taken down and replaced with the current info, which we don't have much problem with. He had a bad experience with us and apparently has some free time on his hands.

-Brendan

You cant expect to please everyone. Trying is good but there is bound to be someone that just doesnt get it and wants something free or likes to gripe.

Im sure we did something wrong or he wouldn't be nearly as angry about it as he appears to be, it just seems a little overboard to me.

-Brendan

Some hosts don't remove threads and posts, no matter what. They let you hang your laundry all over the place. Hostrocket doesn't. It is their house and as mom always said, "When you're livin' here you play by my rules!"

Yea chicken but WE USERS are paying money to use HR services.It makes you look stupid when your giving them your money and then they erase your comments ? WTH

It is their server...
It is their BBS...
It is their MySQL server...
It is their Webserver...

They want to delete your posts.... TOUGH...

You want to voice your opinion on them... Go somewhere else...

It's not their job to slander themselves...

Originally posted by Studio64
It is their server...
It is their BBS...
It is their MySQL server...
It is their Webserver...

They want to delete your posts.... TOUGH...

You want to voice your opinion on them... Go somewhere else...

It's not their job to slander themselves...


ahahah spoken like a true jerk! good one!

Sorry... I'm a libertarian...

It's their property... They can do with it what they like...

Heck... If someone posted a comment to one of my sites slandering it, I would remove it..... Why would I want to support that....

It's simple property rights.... It's theirs... They can do with it what they like

ugh, another liberal user of the word slander....

Nice for you to slice it that way but thats exactly what people apparently are doing, leaving...

Chicken... I promise... this is my last off thread comment...

But, until it is proven not slander in a court of law... I'll call it that....

B/C until proven to that's what it is...

Oddly enough what I just said may be slander if the above isn't... Odd catch 22
(not really actually...)

HostBust... if you wanna continue the debate your welcome to PM me

Just not sure why you jumped in the thread saying people are slandering on brendan's board.

A customer posting that their site is down is not slander???


ahahah by your post your guilty until proven innocent, try again.

Originally posted by BadBoy
[B]Yea chicken but WE USERS are paying money to use HR services.It makes you look stupid when your giving them your money and then they erase your comments ? WTH

I'd like to see the statement in HostRocket's AUP, TOS, or even the offered plans that states "uncensored message forums" is part of your monthly fee...

Originally posted by phpjames
Someone was angry! http://www.hostrocketsucks.com/

Before I say anything -- Moderators feel free to remove this if it's wrong. I just want to say...I cannot believe people have that kind of time to do something like that. If you have that much time why don't you make better use of it? Enough said.. (yes this post was off the subject, sorry)

HostRocketSucks....hehehe Isn't it great to know that you won't be forgotten :rolleyes: I think that some people just go over board ....they are usually the ignorant ones.. :stickout

Originally posted by Neo3Net
HostRocketSucks....hehehe Isn't it great to know that you won't be forgotten :rolleyes: I think that some people just go over board ....they are usually the ignorant ones.. :stickout

Right on :rolleyes:

hehe. Ya Matt....I think that for now on instead of checking the BBB or a review company just type this into a browser and see what shows up:

www.companynamehereSUCKS.COM

(ex:)

ebaysucks.com
paypalsucks.com
hostrocketsucks.com

Just make sure you realize what you typing because not only companies "suck":stickout: LOL (Sorry, but its the internet and its there LOL) :rolleyes:

Ok.....


Couldn't find one for all the REALLY big companeis :eek: Maybe they have enough money to buy the domains and put nothing there? :bawling: Or on the other hand, you could just provide very good service and not get any mad customers that would do such a thing :D

Originally posted by MattS
Ok.....


Couldn't find one for all the REALLY big companeis :eek: Maybe they have enough money to buy the domains and put nothing there? :bawling: Or on the other hand, you could just provide very good service and not get any mad customers that would do such a thing :D

:D

You can satisfy some of the people all the time, but you cannot satisfy all the people all the time. It's human nature.

All good companies will stumble and drop the ball. Companies are made up of humans and humans are not perfect.

The great companies emerge after they drop the ball and by the actions they take from that point on.

Well said! :D