I was watching the rs channel today pretty interesting stuff.

[17:17] <RS-Charles> david: do you have a ticket in? it's not something i can really look into right now. I'm the only tech here and i'm kinda inundated
[17:17] <teknoflva> I have a 40gig AMD1ghz 1gig plesk
[17:17] <topsite> yes
[17:17] <topsite> cost?
[17:17] <Ac3> Charles is overworked :)
[17:17] <RS-Charles> just tonight
[17:17] *** Not_Headsurfer (none@213.26.154.***) has joined #rackshack
[17:18] <Ac3> hehe
[17:18] <david> No ticket open. Just looking for pointers.. like what's the proper way to start everything the webppliance needs manually.
[17:18] <topsite> this site is wanderfull...we can chat with users and operators
[17:18] <Ac3> David look @ ensims site
[17:18] <Not_Headsurfer> thus is the purpose of the internet
[17:18] <topsite> we are now to buy a solution
[17:18] <david> I don't think the box is set up to properly start the panels when it reboots.. happened to me last time I rebooted to.
[17:18] <teknoflva> i pay 170 amonth
[17:18] <teknoflva> topsite
[17:18] <RS-Charles> david: first try restarting webppliance
[17:18] <david> Did that.. still not available.
[17:19] <topsite> good!
[17:19] <teknoflva> st pats day
[17:19] <topsite> do you use for webhosting to customers?
[17:19] <RS-Charles> hrm
[17:19] <teknoflva> yeah obviously
[17:19] <topsite> same would do us! how many users?
[17:20] <Ac3> Charles are you saying that your supporting every single person that ask for help? Just you?
[17:20] <Ac3> asks
[17:20] <Ac3> :)
[17:20] <teknoflva> right now about 30+
[17:20] <teknoflva> but total domains is about...
[17:20] <RS-Charles> Ac3: right now, yes
[17:20] <teknoflva> 200+
[17:20] <Ac3> lol I feel sorry for you
[17:20] <Ac3> When you getitng some help in
[17:21] <RS-Charles> 7am
[17:21] <topsite> 200 * 50 $ = 10.000 $ / month ??
[17:21] <RS-Charles> when i leave
[17:21] <RS-Charles> lol
[17:21] <Ac3> whats the time their now?
[17:21] <RS-Charles> 3:30
[17:21] <Ac3> sh*t
[17:21] <Ac3> lol
[17:21] <RS-Charles> i'm used to it
[17:21] <Ac3> Being overworked and underpayed? :D
[17:21] <RS-Charles> i did it for about 2 1/2 months straight

Maybe its time to get more support staff LOL :D

Who are you in the chat? They have like 1 support staff member

That is not unusual at all. A lot of companies staff only 1 support tech overnight. RS is not a managed environment, so although they may get a lot of tickets, they don't necessarily have to be solved immediately. Not to mention I'm sure the majority are just answering some simple questions.

-Dan

Maybe you should send 'em your CV. :D

LOL

Sometimes there's a whole lot of support staff in there. But if you go in there during shift change or during the wee hours, there's usually not many of them. Maybe you'll catch websales and one support staff, or just websales. But if you are patient and wait, your problems will usually get solved faster than just submitting a TT. They are gweaaaaaaaaat :) And am not just saying that because am Texan.
;) Good idea, maybe I should send my resume except, I just noticed the UNDERPAID part. LOL

At most places, telephone and e-mail support has a higher priority over chat support.

Originally posted by ToastyX
At most places, telephone and e-mail support has a higher priority over chat support.

That is very true!

Does RS still have their IRC servers locked down and unavailable to the ourside world?

TomK

We only have 1 guy in CHAT overnight. This does not include the phone personnel, teh guy in the rackshack NOC, or the two Techs working with servers at the data center.

Even overnight, we have at least 6 total techs doing various Rackshack tasks.

During the day, this could well exceed 20-25 including data center techs, chat techs, and phone techs.

Robert Marsh
Head Surfer Rackshack.net