eBoundHost.com is proud to present a new unlimited space/bandwith plan. Please check us out at:

http://www.eBoundHost.com

For $50 a month you are going to give me a terrabyte of bandwidth and 1/2 a terrabyte of disk ROFL

I really can't believe any host would be stupid enough to advertise unlimited anything these days.

Ditto

Oh and Dave - Congrats to crystal palace beating sunderland.

Thanks mate. Still a little drunk :) Bring on Blackburn :)

Originally posted by DaveC#
For $50 a month you are going to give me a terrabyte of bandwidth and 1/2 a terrabyte of disk ROFL


Thanks for the vote of confidence :)

If you need a terrabyte of traffic my guess is that you need to consult our Terms and Conditions to make sure that your type of site is eligible for the Unlimited plan. But if you do need it, I'm sure we can work something out.

By the way, Dave, nice site.

Good Luck!

You won't get a vote of confidence from anyone in here, why should people have to crawl through the terms and conditions to find out it's not really unlimited. Unlimited means not limited, what your saying in your tos (I havent looked, but its all the same) its limit by your discretion and by available resources. Why not say unmetered upto 25gb or something. I bet you'd kick them off if they even went to 20gb.

Originally posted by MattF
You won't get a vote of confidence from anyone in here ...


Unfortunately this is all I see lately from this board.

Originally posted by MattF
I bet you'd kick them off if they even went to 20gb.


I am really amazed at your insider information into our company policy. But I have to ask you to check your sources one more time. Perhaps they are not always right.

Originally posted by MattF

why should people have to crawl through the terms and conditions to find out it's not really unlimited


It is a good idea to read through the rules of any contract that you sign, even digitally. There are always provisions in any promotion, to protect both the consumer and the merchant.

Best of luck to all

[Edited by Art on 12-22-2000 at 11:48 AM]

It is a dishonest buisness practice to list such an offer yet not make it clear right off that there are limitations.

It is hard to find your TOS, for the layman who wants to read it, they need to see a link to it from the beginning. Otherwise it suggests you are hiding something.

Lo an behold
here is what their TOS states to me: (if it's incorrect I suggest you change the wording)

They may cancel you site at any time. Over traffic is charged heavily $8.95 increments over your unlimited limit. I get 10 gigs of free traffic and 600mb free storage (?)
But I (can/can't) use it for reselling the space I have since there is a limitation there stating that I (can/can't)

Please clarify all. And please quickly do something that will feel more honest. Otherwise your buisness could get into trouble really quick (fair warning from experience)

I also recomend stating what eBoundHost.com will do to keep their end of the TOS up. And what you promise to keep doing.

As of right now, I would not feel safe enough doing buisness with you for fear of ou sudden decision to get rid of me if I happen to be using too much of your unlimited service.

If you truely have unlimited service, why hide anything, or at least, un-intentionaly hide anything?

Mysitehost, the link to the TOS is at the bottom of every page. I do not know why you say you cannot find it.

As far as 8.95 over traffic limit charge. Well, I'll tell you what. If a site is over on traffic, we would most likely strike up a deal. All this does is give us legal ground to charge up-to $8.95. It does not mean that we would necessarily do this. Any reasonable business needs to protect themselves, as you are well aware. Same for 10/600 rule. This simply gives us (legal) ground to stand on.

You also seem to have a problem with us reserving the right to cancel service. I will not under any circumstances provide service for a site advocating hate, violence, child pornography, etc. If this provision were not there, what, from the legal standpoint, could we do to refuse service? Even though any restaurant reserves the right to refuse service to any customer for any reason, I have never been turned away from a restaurant. And do not intend to turn away customers from my service, but it is important that I have the right to do so. Besides, if you check TOS of most companies, this provision will be there.

I appreciate your advice, and would definitely appreciate any more input.

Thanks all! :)

hello art

i appreciate your willingness to talk about your "wording structure" in your unlimited plan...

i think the general consensus of this board is that 'unlimited bandwith / space' is the first sign of a host to avoid...

granted, i understand that a lot of people do specifically look for this sort of service, thinking that is what they'll get, and knowing they won't use it all, etc... etc...

however... i think the point of the people posting before, is to point out that for the amount of people suckered into the unlimited scheme, there are equal to or more numbers of people who are put off by that...

essentially, you are most likely losing business and reputation on this board by promoting such a service.

from what i understand of your TOS, you will not charge unless the site consists of

"any domain housing additional users shareware, sound, video, image, and multimedia archives, mirror sites, distribution points and any site whose primary purpose is file distribution"

this to me, says that as long as i am the only user of the domain, i can for example, have a large photography gallery, etc... and still qualify for unlimited... is this what you mean?

final points... :)

although the TOS is at the bottom of the page, it took me awhile to find it too, and that's the first thing i look for in any host... the fact that other people are having a hard time trying to find it indicates that it is not easy to find. remember, we didn't design the site, we don't know where everything is... :)

when the page loads up, and the pop up ...well, pops up, there is no way to see the TOS link on either page.. forcing the user to

a: close the pop up window
b: scroll down the main page

that doesn't serve for easy accessibility to the TOS

if you really want to continue using the terms unlimited (which in my opinion, is widely misleading, and should not be used...) then i would suggest, at MINIMUM, that you place a big fat * next to the term, with a link on the word unlimited to that section in your TOS, to avoid future confusion...

Art,

I dig what you are saying (trust me, I have said much the same things)

But if you don't show, no, exaggerate the links and ability to get to the terms of your unlimited service, it's easy to think that you are running a dishonest company.

Also, the "'Is' is" part of the message comes here.

The cancelation policy should really detail the types of sites, and cicumstances that the site is to be removed removed. Not ALL sites, this can easily suggest to a person that if you reach a ceartain bandwidth ammount, or you piss off the wrong person, or any number of reasons, you can get your account removed. Bye bye data, Bye Bye buisness, and there isn't anything the client can do about it.

You may also want to try another buisness approach, one that no one has done before. Instead of usig the easily searchable unlimited word everywhere, coin a new ploy like "TWYN service" for Take-What-You-Need service.

You could put an * by it so it describes the terms of the take what you need policy. Maybe even turn it into an easily searchable catch phrase like unlimited has become.

That would be really cool.

Hi Art. I havent read through the entire discusion uptil now, but just breezed through it because every 'unlimited' host says the same thing. Tell me something, if I have a site like sitepoint, which is so popular, or another gaming site, that is pushing say 40gigs/mth but is not using up system resources and is plain html. Would you host it?

Thank you all for your input. We are taking everything you said into consideration. Some pages have already changed so that the TOS is easier to get to.

Happy Holidays!