bryonhost1
05-06-2005, 02:18 AM
Hi!
I continue to be available for tech support for hosting companies every week..Monday through Friday...10PM to 9AM EST and Saturday and Sunday from 10PM to 6AM. I have stopped trying to have daytime availability..it's too much to ask of one person. I'll warn you right now...this is a rather long post..and some people seem to have a problem with them.
I was really surprised not one person took advantage of my free trial week offer. It continues to be available..if you want it. I myself love free trials...but many of you don't. I won't force it...you can pay the first week if you want! ;)
I need to share more here exactly what I am about, what I am bringing to the table, exactly what I expect from you...and I need to know exactly what you expect from me to prevent future disappointments for both of us.
A little about me: I am a self-taught computer person...no college...no certifications. I was going to get Cisco CNE certification...but was unable to do so for financial reasons only. I've been messing around with computers since there were personal computers...and still love learning everything there is to know about them. I think to be able to support customers well...you really need to have a love for this...because if you don't..it shows. I honestly love helping people solve problems...and that makes me ideal for tech support. Most of my experience is with Cpanel and Linux..but I am learning Helm and Windows Server 2003 just to make things interesting. I have limited experience with Plesk, Direct Admin and Webmin...and are willing to learn more about those if needed. Perl is my scripting language of choice...although I am learning PHP, TCL and windows scripting to go along with the Win 2003 stuff (.net, asp, Etc) and continue to learn MySQL as well. I am skilled with solving DNS and email problems...which are very common as well. I am *not* a web designer...but certainly have no problem helping people with html, CSS, layout problems, browser incompatibilities, Etc. If the need arises..I may even get a MAC. I am also quite knowledgable in the security field...and will have future offerings in that as well. This was not something I made the decision to learn...it was a bunch of non-optional lessons I had to learn thanks to being targeted by a bunch of hackers. I had two choices: Fight them..or not connect to the internet.
Needless to say...I chose the first option. I took a grand tour of firewalls, IDS's and basically learned how impossible it is to secure Win 98. I have XP now...and things have gotten back to "normal" once I got rid of the ISP in question...which seems to sponser such activities. Nevertheless...much was learned.
I think that posting a huge list of skills here is not very productive. You will be given an opportunity to see exactly how I go about solving problems...and that should be better than any list. I think all agreements should be in writing ...it's really a better way to go at this for both you and me.
The bottom line is this: I am not really looking for a job at all. I am looking for more of a partnership or internship sort of deal. I'll work for basic pay...and learn from your customer's problems what I need to learn...and probably be able to teach you a few things as well. I will never be a competitor...at least not a 'normal' host. I am quite happy providing services to existing and future hosts only..and have an excuse to bring a couple of T1s in here. :)
Outsourcing anything is never a easy task. It should not be..you are trusting me with your customers...and that selection should never be a casual and quick decision...nor an easy one. I do not like chat... and really would prefer not to offer it. One thing I have learned from my limited experience-a properly staffed help desk with people that honestly care about about solving a customer's problems honestly does a better job than any chat support could ever do. I think at the very start...you should have a solid idea of what you expect from me...and I must be properly educated on all server specs...not just the basics. Don't be surprised if I ask more questions at the start than you do.
I have brought in another line to have some basic emergency phone support...but understand this is something that needs to be phased in slowly...I'm not used to it...it's new...and I'm not sure exactly how it will work. I do know there is no problem forwarding from your number to mine...but that's something we'll both have to work on.
There will be a real website up on mtnrh.net and mtnrh.com shortly..so you can learn more and get some free consulting..if you choose.
Feel free to email or PM me...and I'll be available later in the day on Friday and Saturday for get-to-know chats..and whatnot.
Thanks,
Bryon
I continue to be available for tech support for hosting companies every week..Monday through Friday...10PM to 9AM EST and Saturday and Sunday from 10PM to 6AM. I have stopped trying to have daytime availability..it's too much to ask of one person. I'll warn you right now...this is a rather long post..and some people seem to have a problem with them.
I was really surprised not one person took advantage of my free trial week offer. It continues to be available..if you want it. I myself love free trials...but many of you don't. I won't force it...you can pay the first week if you want! ;)
I need to share more here exactly what I am about, what I am bringing to the table, exactly what I expect from you...and I need to know exactly what you expect from me to prevent future disappointments for both of us.
A little about me: I am a self-taught computer person...no college...no certifications. I was going to get Cisco CNE certification...but was unable to do so for financial reasons only. I've been messing around with computers since there were personal computers...and still love learning everything there is to know about them. I think to be able to support customers well...you really need to have a love for this...because if you don't..it shows. I honestly love helping people solve problems...and that makes me ideal for tech support. Most of my experience is with Cpanel and Linux..but I am learning Helm and Windows Server 2003 just to make things interesting. I have limited experience with Plesk, Direct Admin and Webmin...and are willing to learn more about those if needed. Perl is my scripting language of choice...although I am learning PHP, TCL and windows scripting to go along with the Win 2003 stuff (.net, asp, Etc) and continue to learn MySQL as well. I am skilled with solving DNS and email problems...which are very common as well. I am *not* a web designer...but certainly have no problem helping people with html, CSS, layout problems, browser incompatibilities, Etc. If the need arises..I may even get a MAC. I am also quite knowledgable in the security field...and will have future offerings in that as well. This was not something I made the decision to learn...it was a bunch of non-optional lessons I had to learn thanks to being targeted by a bunch of hackers. I had two choices: Fight them..or not connect to the internet.
Needless to say...I chose the first option. I took a grand tour of firewalls, IDS's and basically learned how impossible it is to secure Win 98. I have XP now...and things have gotten back to "normal" once I got rid of the ISP in question...which seems to sponser such activities. Nevertheless...much was learned.
I think that posting a huge list of skills here is not very productive. You will be given an opportunity to see exactly how I go about solving problems...and that should be better than any list. I think all agreements should be in writing ...it's really a better way to go at this for both you and me.
The bottom line is this: I am not really looking for a job at all. I am looking for more of a partnership or internship sort of deal. I'll work for basic pay...and learn from your customer's problems what I need to learn...and probably be able to teach you a few things as well. I will never be a competitor...at least not a 'normal' host. I am quite happy providing services to existing and future hosts only..and have an excuse to bring a couple of T1s in here. :)
Outsourcing anything is never a easy task. It should not be..you are trusting me with your customers...and that selection should never be a casual and quick decision...nor an easy one. I do not like chat... and really would prefer not to offer it. One thing I have learned from my limited experience-a properly staffed help desk with people that honestly care about about solving a customer's problems honestly does a better job than any chat support could ever do. I think at the very start...you should have a solid idea of what you expect from me...and I must be properly educated on all server specs...not just the basics. Don't be surprised if I ask more questions at the start than you do.
I have brought in another line to have some basic emergency phone support...but understand this is something that needs to be phased in slowly...I'm not used to it...it's new...and I'm not sure exactly how it will work. I do know there is no problem forwarding from your number to mine...but that's something we'll both have to work on.
There will be a real website up on mtnrh.net and mtnrh.com shortly..so you can learn more and get some free consulting..if you choose.
Feel free to email or PM me...and I'll be available later in the day on Friday and Saturday for get-to-know chats..and whatnot.
Thanks,
Bryon