For various reasons we take quite a few orders via email directly and then manually setup billing etc for the customers. Now on our website we have our TOS which has the normal bits and bobs (no spamming, hacking, cancellation procedures etc).

Now is it unreasonable to assume that as customers actually use the service that they will be bound by these TOS even though we don't have anything that says they have agreed. As far as I understand it (under UK law at least) that as it would be considered general practice that people using the service would automatically be tied into the T+C's as long as they are reasonable


Rus

I'm not familiar with UK law, but I would suggest that you at the very least include a link to the Terms and Conditions in the signup email. That way there will be no question as to whether or not they were made aware of them. It's always better to have all of your bases covered instead of doing "just enough to get by".

Originally posted by Rman2003
I'm not familiar with UK law, but I would suggest that you at the very least include a link to the Terms and Conditions in the signup email. That way there will be no question as to whether or not they were made aware of them. It's always better to have all of your bases covered instead of doing "just enough to get by".

That's a good idea, but it's not going to do any good unless you log all the emails like that you send out by date and client etc.

Why would you need to log them? I would assume you'd have to send some sort of an account setup info email with login information and such. Simply include a link to the TOS at the bottom. :)

Well taking that all our customers actually go into a billing system and get a signup email I think that might be the best way

Rus