Hi Guys

I have reseller package with varhosting and there server overloads daily.Yestarday its was around 10 cpus and today its 12 cpus and ideal should be 4 cpus.Because of which i am getting sql error on my website.My script programmer says they are overselling....

I contacted them and they fixed the problem yestarday but now its happening on daily basis.I think i have to change the host.I bought their package coz of good reviews abt them but according to me they are bad........

I second your post.

I have subscribed with them for 2 months. I can assure that their web server is running on high load on daily basis and MySQL goes down every few hours.

At first VARhosting told me there were people running IRC bots on the server I was originally on (node103), and moved me to another server (node106) and promised me that my site will not go down anymore.

And still it happens on a daily basis.

Varhosting is too cheap to be true. Go for other better hosting.

I am too on node106.Plz suggest me better webhosting which are good enough.I want reseller package.

Dont go with the cheapest host you find and you should be ok.

If u can plz suggest me webhosting service.I will look into reseller package afterwards.
My requirements
2Gb disk space
5 GB bandwidth

My script programmer says they are overselling....

That is not uncommon in the hosting industry. And you'd have to figure they're overselling a bit more than most people are when their prices are -that- much cheaper.

You may consider paying more for your reseller account if you want a host with higher quality servers or that does less overselling to the point where it is clearly affecting their servers on a day to day basis.

are you guys on their budget plans? or the power reseller plans?

Budget plan..I paid $4.95 for it

i'm on the power reseller, but it's the same problem. it happened again this morning. i've only been a client for a little over a month and, frankly, am getting tired of it.

A short while ago someone was having a rough time trying to pick inbetween VARHosting, Site5 and HostGator.

As a HostGator client I can recommend them as I have been with them for about 6 months and not one bit of downtime.
I have heard good things of Site5 - but I will stick with HG and can recommend them from personal experience.

I was with hostgator for over a year. I was very happy with them, until I considered upgrading. I visited their site and saw that the amount I was paying was double what new HG clients were paying. I asked whether they could move me to the higher level. The answer was no. I felt I was cheating myself by sticking with them, so I moved.

Site 5 is under great consideration.

that's good you moved

I am on node100 and never had any major problems. I have excellent uptime and the server load is relativly low. THe only time that I have seen the server load go above 3 - 4 is when they are doing work on the server. Most of the time the load on that server is under 1 but every once in awhile it will go up to 3 but rarely ever higher.

Perhaps your best bet would be to ask them to move to another server. Although we have no experience with VARhosting it may be to your benefit. Cheaper hosts usually try and overload their server.

I am surprised varhosting havent respond to this thread yet.

Erm...

I am a power reseller hosted on a budget reseller server (god knows what's the name of the server).

Been about 5 months. No complaints so far. Sites have always been up and fast to load when I access it. Support always there when I needed it too.

Originally posted by neb1211
I am on node100 and never had any major problems. I have excellent uptime and the server load is relativly low. THe only time that I have seen the server load go above 3 - 4 is when they are doing work on the server. Most of the time the load on that server is under 1 but every once in awhile it will go up to 3 but rarely ever higher.

I was on node103 and node106, as far as these two servers are concerned, the load averaged at 3 according to my observation. It almost never goes below 1. Sometimes it may go as high up as 20+.

Originally posted by uzyn
I was on node103 and node106, as far as these two servers are concerned, the load averaged at 3 according to my observation. It almost never goes below 1. Sometimes it may go as high up as 20+.

I am on node106. This one surely's overloaded always. Currently there are 350 websites hosted in it... :(

i am in 103 and my client's mysql is down.. i cant even access their website... what is going on ?

looks like trouble

I think, but that's just me, the following is pretty hight:
Server Load 6.92 (4 cpus)
Memory Used 45.3 %
Swap 0.929 %
Disk hda6 (/) DMA+ 46 %
Disk hda1 (/boot) DMA+ 38 %
Disk hda5 (/home) DMA+ 39 %
Disk hda7 (/tmp) DMA+ 4 %
Disk hda2 (/usr) DMA+ 39 %
Disk hda3 (/var) DMA+ 89 %
Disk hdb1 (/backup100) DMA+ 1 %

what do i know, i'm ust a clieint

Originally posted by haligi

Server Load 6.92 (4 cpus)
Disk hda3 (/var) DMA+ 89 %


/var is a bit full assuming mysql writes to /var/lib/mysql.

The load actually goes up if you check using the cPanel status page. It's better to check load by SSH into the server and checking it that way (use: w, uptime, etc.). A spike load of 6.92 on a dual xeon isn't a problem... an average load of 6.92 is a bit in my opinion...

If I believe correctly, doesn't cPanel stop writing to a partition if it reaches 90% full? That may possible be for just the /home partition.

Originally posted by inogenius
If I believe correctly, doesn't cPanel stop writing to a partition if it reaches 90% full? That may possible be for just the /home partition.

That's a feature of ext3. You can set how much it should keep aside.

Originally posted by haligi
I think, but that's just me, the following is pretty hight:
Server Load 6.92 (4 cpus)
Memory Used 45.3 %
Swap 0.929 %
Disk hda6 (/) DMA+ 46 %
Disk hda1 (/boot) DMA+ 38 %
Disk hda5 (/home) DMA+ 39 %
Disk hda7 (/tmp) DMA+ 4 %
Disk hda2 (/usr) DMA+ 39 %
Disk hda3 (/var) DMA+ 89 %
Disk hdb1 (/backup100) DMA+ 1 %

what do i know, i'm ust a clieint

Interesting. I don't remember posting that. ??? There are too many typos, etc. But then, maybe I did post it, but too drunk to remember and know the difference.

Does all this mean that it's best to avoid VarHosting? They seem to have great prices, and the support answered my questions at 11:30pm on a Sunday night. I'm wondering if my simple, static sites are going to be up 99.x% of the time - that what I really care about. Thoughts?

I don't know, it seems that some people are having issues, some are not and it depends on the server on which you are placed. Tough call, I'd say prioritize your needs and if you go with them find a way to be placed on a server that is currently not experiencing issues but there are so many variables so that means nothing in the long run.

Or you could convince them to go higher than "PowerReseller" and up the prices for only a certain amount of resellers on one box. There are people out there willing to pay more for that. Maybe they'll consider it.

Im also facing problems with the MYSQL server....
Most of the time its down...

I've recently moved to Varhosting after reading good things about them here. However, I am not happy at all, especially with the amount of downtime and errors, especially those over the last 24 hours, like a lot of the others I am on node103 server.

I can't dispute their level of customer service, however in an ideal world with a reliable host you shouldn't have to be contacting them about downtime in any case!. I certainly cannot recommend them to anybody whilst this poor level of uptime continues.

I was previously with Hiyacorp and thought that their downtime and server loads of 8+ on their thunder server was bad :angry: , now i've moved to Varhosting I have exactly the same problems!.

costumer service is good.
getting feedback from their costumers is good too

getting new features and always finding new extra's to keep everyone happy is good too

but yes server loads swing very hard on all server it seems... I'm afraid they are just putting too much users on one server...
(I think)


they've had some problems with spammers but measures have been taken to try and catch them

also suphp is being implemented on all servers

but yes cpu load is a pain... followed by very very short outages ...

what is suphp?

will it significantly change the server load issues they seem to have?

I feel like I am endlessly torn between varhosting and site5. I'm seriously considering flipping a coin and trying one......then the other....... :) :)

Varhosting is in for some big trouble. I got my simple email issues not yet solved in 24 hours. Does these guys know how to handle servers???

Joshua

so far I'm still not 100% sure but is there a distinct issue between the BudgetReseller and PowerReseller servers having issues (or not)? It appears that more of the people seeing issues are having problems on the BudgetReseller servers but I'd like to see more concrete information about that. If so, it would say that the BudgetReseller plans are getting put on servers that probably have more people on them and thus more chance to see these issues but I could be wrong. Clearly the PowerReseller servers are better with regard to processor and RAM, per the Varhosting web site.

According to the support forums, the word is that one of their servers may have been hacked. Some of the users are reporting downtimes of at least a few hours, one user states that it may have been having problems for the last 16 hours.

Yes, saw on their forums that in the past there was a hack in the past on one of their servers too. Hopefully that's not a trend. Don't know for sure how many times that this has happened so I'd recommend you check out their forums, ask them, etc.

Budget Reseller and Power Reseller, I believe are experiencing the same thing. At least I was, I was a Power Reseller.

Here are test results from Mr. Alert while the sites below were hosted by Varhosting:

5/2/05

http://trosegarden.com
Fetched successfully with expected content = 83.26 % (179 of 215 tests)
Failed = 16.74 % (36 of 215 tests)
Average response time = 1.17 seconds

http://www.duyan.com
Fetched successfully with expected content = 78.04 % (167 of 214 tests)
Failed = 21.96 % (47 of 214 tests)
Average response time = 1.79 seconds

http://www.espeleta.net
Fetched successfully with expected content = 92.06 % (197 of 214 tests)
Failed = 7.94 % (17 of 214 tests)
Average response time = 0.80 seconds

http://www.maxsofmanila.com
Fetched successfully with expected content = 81.40 % (175 of 215 tests)
Failed = 18.60 % (40 of 215 tests)
Average response time = 0.98 seconds

5/3/05
http://trosegarden.com
Fetched successfully with expected content = 83.87 % (182 of 217 tests)
Failed = 16.13 % (35 of 217 tests)
Average response time = 0.94 seconds

http://www.duyan.com
Fetched successfully with expected content = 71.50 % (153 of 214 tests)
Failed = 28.50 % (61 of 214 tests)
Average response time = 2.03 seconds

http://www.espeleta.net
Fetched successfully with expected content = 86.92 % (186 of 214 tests)
Failed = 13.08 % (28 of 214 tests)
Average response time = 0.64 seconds

http://www.maxsofmanila.com
Fetched successfully with expected content = 76.06 % (162 of 213 tests)
Failed = 23.94 % (51 of 213 tests)
Average response time = 1.51 seconds

Not acceptable!!! So, 5/4/05 I decided to move all of my sites to Site5. Here now is the result:

05/05/05

http://trosegarden.com
Fetched successfully with expected content = 100.00 % (216 of 216 tests)
Failed = 0.00 % (0 of 216 tests)
Average response time = 0.45 seconds

http://www.duyan.com
Fetched successfully with expected content = 100.00 % (215 of 215 tests)
Failed = 0.00 % (0 of 215 tests)
Average response time = 1.17 seconds

http://www.espeleta.net
Fetched successfully with expected content = 100.00 % (213 of 213 tests)
Failed = 0.00 % (0 of 213 tests)
Average response time = 0.36 seconds

http://www.maxsofmanila.com
Fetched successfully with expected content = 100.00 % (216 of 216 tests)
Failed = 0.00 % (0 of 216 tests)
Average response time = 0.58 seconds

While I like their customer service and making friends is a plus, am there to host and put food on the table. Staying with them puts my "food" in jeopardy.

Can understand that.

Also, I notice that Roj (username niyogi) has "Account Disabled" as his status? Not likely to get a response here!

(edited typo)

Originally posted by Chris1973
According to the support forums, the word is that one of their servers may have been hacked. Some of the users are reporting downtimes of at least a few hours, one user states that it may have been having problems for the last 16 hours.


node 103 has been hacked, I got a trojan warning this morning when I tried to access a site there.

Im on Var hosting and have just started my business...If they dont stop filling poo in their servers, my business will die...
Is their any way how I can get rid of this silly HOosting company and go to a new one which offers hosting at low prices?
Please suggest me a company

Originally posted by Plexi_Hosting
Can understand that.

Also, I notice that Roj (username niyogi) has "Account Disabled" as his status? Not likely to get a response here!

(edited typo)

why roj is banned here, any Idea?

I have a power reseller account and have not experienced any major downtime or problems except the Planet datacenter fiasco. I did notice yesterday that I couldn't get into chat session, everything busy or whatever.

Originally posted by GizmoPhreak
Im on Var hosting and have just started my business...If they dont stop filling poo in their servers, my business will die...
Is their any way how I can get rid of this silly HOosting company and go to a new one which offers hosting at low prices?
Please suggest me a company

You ordered "low price" hosting, you're going to get "low service".

Spend the extra bucks and get a well-known hosting company like:

http://www.hostrocket.com
http://www.sonataweb.net/
http://www.1and1.com
http://www.hostgator.com

I cannot stress enough, if you order a plan which is low priced, and high data, then you are just asking for trouble.

Edit: Fixed links

Originally posted by ScreamingEaglePC
[B]You ordered "low price" hosting, you're going to get "low service".

actually, varhosting has pretty good customer "service". but, it is not the customer service we really want. it's just an added plus.

Originally posted by haligi
actually, varhosting has pretty good customer "service". but, it is not the customer service we really want. it's just an added plus.

Service as in:

Support
Server Uptime
Business Practices (Whether they oversell or not, if they have a habit of lying to their customers to cover up their own mistakes, etc)

And from what I heard, against what their site says, they do oversell.

And when I confronted one of their sales agents about it, he was trying to give me an answer for 40 minutes.. Constantly see his "typing a message" icon going off repeatedly, until I had to tell him I had to go, then he said bye, So I know he got my message.

Its not always that he gets your message! I sometime need to write a message three times and then it goes to the next guy..!
All I could say is that I was on node 103, I was facing trouble I just sent them a ticket and they transfered me and my accounts to node 101 within 10 mins.. My site was again up and running..Now the DNS is also working fine..

All I could say is..varhosting is great..just send them a ticket to change your server..and yes, never go to node 103 and node 106!
Node 101 is new..

What do you do when varhosting.net site is not accessible? I dont know if it was site down or some bad trunk somewhere, but their site was not accessible. But surprising, my own site was accessible....

So I submitted a ticket through my own site. I got some problem with my email. Yes the tech did something to it. they responded. But it did not solve the problem. Then I responded to the ticket and said told them about the email problem (bouncing)

they had been SILENT ever since 24 hours ago. So I could not bear any longer. I wrote to Roj. I asked him what is the status....

You know what he said?
He said pls open the ticket at the right channel!!!! (i.e varhosting.net)

Goodness, I have been chasing them up and down dont even know what the heck is going on and this is what I get from the founder himself , clearly ignoring my ticket status and insist i got to varhosting.net and open a ticket.

Am I at fault here???

Joshua

All I could say is that I was on node 103, I was facing trouble I just sent them a ticket and they transfered me and my accounts to node 101 within 10 mins.. My site was again up and running..Now the DNS is also working fine..

Ditto. My account was moved and set up on another server in around 45 mins. I can't fault that level of service, in fact it's something which a lot of hosts could learn from ;) .

It doesn't excuse the downtime, and the fact that the issues with speed and server load (for me) go well beyond what happened yesterday, but perhaps if Varhosting gave us the opportunity to move servers earlier, then it would probably had less of a backlash from it's clients. By dragging it out for over 12 hours with little information, and the fact that visitors to some sites were still getting diverted to a site which infected them with a virus, was the reason why most clients were being so vocal.

We'll see how the rest of the month pans out on this new server.

You are right Chris1973...

I really, really think that varhosting is simply going through some growing pains. No matter what, Varhosting is not out to screw anyone -- unlike some hosting that others complain about. I think that Varhosting will eventually get a strong foothold and figure their business plan out. When that time comes, look out. They do, afterall, have a very, very strong human touch behind the scenes.

I had to cancel my account with Varhosting and did so 12 hours ago for the reasons already complained about by many in this thread. In my cancellation notice I gave credit to my first month's experience and asked not to be refunded. But, Roj responded instead:

"We\re sorry to see you go. I understand your decision and will make sure you get a complete refund because that is what you are entitled to with our 60-day money back guarantee.

Give me a moment to process this and I\ll be right back with an update shortly. Thanks for your patience!

Regards,
Roj"

How's that for sucky service? In my book, that's pretty damned GREAT service. Having been managing clients' hosts for over 7 years I can tell you, I have seen them come and go. One lesson I learned, bigger does not necessarily mean better.

Originally posted by haligi
I really, really think that varhosting is simply going through some growing pains. No matter what, Varhosting is not out to screw anyone -- unlike some hosting that others complain about. I think that Varhosting will eventually get a strong foothold and figure their business plan out. When that time comes, look out. They do, afterall, have a very, very strong human touch behind the scenes.

I had to cancel my account with Varhosting and did so 12 hours ago for the reasons already complained about by many in this thread. In my cancellation notice I gave credit to my first month's experience and asked not to be refunded. But, Roj responded instead:

"We\re sorry to see you go. I understand your decision and will make sure you get a complete refund because that is what you are entitled to with our 60-day money back guarantee.

Give me a moment to process this and I\ll be right back with an update shortly. Thanks for your patience!

Regards,
Roj"

How's that for sucky service? In my book, that's pretty damned GREAT service. Having been managing clients' hosts for over 7 years I can tell you, I have seen them come and go. One lesson I learned, bigger does not necessarily mean better.

Well, what's good for the goose, isn't always good for the gander.

It's a different experience for each customer. ;)

We've heard the term "growing pains" before, let's hope Roj and Company do better than many hosts who have had this term attributed to here in the past.

Since i started this topic and said varhosting is bad but now i changed my mind.I am going to stay with them because i am no longer having any sql problems and the support i find here is great.Letz hope that there are no more problems with varhosting anymore.

Guys, im with varhosting since... hm... dunno lol... maybe end of january...

All is great. Really. Im on node 100
Never had prbolems, i mean major ones. Whenever i had problems they solved me... dunno 10-20 mins at most. As i stated in previous posts, support is great. Reading ALL posts from here made me reconsider a bit, but i noticed that bad things happen only on 2 servers, not all. Node100 is budget, and trust me, its more then great for me.

I asked em to redirect email from a domain account there to another IP. They fixed that, but still there was a problem sending emails from a domain that was on same server as the other domain. After sending them a support ticket, where i stated that IT IS NOT RUSH to fix it, but that i want it fixed, next day morning (saturday i guess) i received a reply with problem fixed message.

Since then, the domain im talking about works perfectly, mail server is great too.

Right now i believe var is going through tough times, but im happy. They installed me accountlab for free, they always, i mean ALWAYS responded on chat online, and always helped me.

And trust me, i know how to appreciate. I live in Romania, money here are hard hard to get. Paying 100 Dollars is much for me, and i did, and i aint sorry at all for that. Considering i tried other hosting solutions, reseller ones, from other companys, which had Quad Xeons or so, varhosting, on node100 with Celeron@ 2.4 is GREAT.

I'm really wondered how that poor Celeron can stand that much :P.

here are some uptimes about the domain i was telling you about:

07 May 2005

http://www.observator.ro
Fetched successfully with expected content = 100.00 % (214 of 214 tests)
Failed = 0.00 % (0 of 214 tests)
Average response time = 0.31 seconds


06 May 2005
http://www.observator.ro
Fetched successfully with expected content = 98.59 % (210 of 213 tests)
Failed = 1.41 % (3 of 213 tests)
Average response time = 0.32 seconds

05May 2005
http://www.observator.ro
Fetched successfully with expected content = 99.07 % (212 of 214 tests)
Failed = 0.93 % (2 of 214 tests)
Average response time = 0.29 seconds

04 May 2005

http://www.observator.ro
Fetched successfully with expected content = 99.07 % (214 of 216 tests)
Failed = 0.93 % (2 of 216 tests)
Average response time = 0.52 seconds



I really consider this great, ESPECIALLY for this celeron.

I have about 20 accounts under my reseller account and trust me


NONE EVER COMPLAINED yet.
In few words, varhosting/node100 ROCKS.

rockystone, I'm with you on the same server at varhosting. Last I checked, the server is still repeatedly on high load.

Although I, like you, haven't had much problems with MySQL, I believe they have fixed their 'temp' storage full problem, but the constant high load still hurts the site transmittion rate.

That is still unacceptable to my standard.

I'm giving them a little more time for them to fix the problem. Otherwise I guess i'll have to move.

By the way, why are we not getting any response from Varhosting here?

i saw users from varhosting banned here, dunno why... or at least thats what says under their username.

I wish I can say the same as you. Looks like you guys been getting all the luck here. I had an email problem. Email was not getting out from my outlook, then they said they fix it in Day 1. But after that, it bounced. No email on that domain could reach me. I recall I went to live chat to check the status (for more than 5 times). they said "We are working on it" , " Come back after 30 mins" .... ALL LIES! I cant imagine why they cant fix an email problem as simple as that?

To me customer service is one thing, but you cannot really be a web hoster if simple things like this cannot work , can you ?

I decided to give them a time limit , if they cant fix it, I go. Simple as that.

I am sad , but what can I say, they dont deliver!

Joshua

luckly for me i ddnt have such problem....so i guess it affects specific nodes not the whole varhosting in general.just wondering how come the owner seems quite here?

Originally posted by mc-2000
luckly for me i ddnt have such problem....so i guess it affects specific nodes not the whole varhosting in general.just wondering how come the owner seems quite here?
His account is disabled here on WHT as stated in another VarHosting thread.

Cheers

Originally posted by elix
His account is disabled here on WHT as stated in another VarHosting thread.

Cheers

I saw that reply.
But any idea why?

Where is the thread?

Joshua

Originally posted by joshuayip
Where is the thread?

Joshua
Not sure, just search for "VarHosting ban" and I bet you will find it.

Originally posted by uzyn
I saw that reply.
But any idea why?
No, I am not quite sure why he is banned. But, perhaps if you ask him, he will let you know?

Cheers

i will probably get a slap on the hand or worse for this, but it seems that Roj was banned over a "review"?, but I would say was more of a comment on how varhosting had helped someone. It is believed that they either posted under ficticous name or paid someone to post for them. As netwave-hosting.com had not transferred its name until April 25, 2005, when the original post was closed and were running under the Ip addy that was posted, it all seemed pretty strange. This company has in fact been around since 2002.

Correct me if I am wrong, but is a review not based on your hosting experience with a company, ie support, server problems, uptime/downtime, company reputation... Isn't that why many people come to this forum to find reviews on companies? I certainly wouldn't sign up with a company because someone says they wer helped out of a bind. IMO xceltron was just relaying his appreciation.

And no, I am not being asked (or paid) to post this to WHT.

...nod5 now
spamd failed
Server Load 11.71 (4 cpus)
Disk hda3 (/var) DMA+ 93 %

this is crazy.....

where is ngoyi ???

Yeah, he usually posts on the forums daily, and now, I havn't seen him in a a while.

he's been banned for one reason or another. personally, i do not know why, but ... this is strange. hardly democratic at all. thus, i would be wary of what's posted on this forum now since, it seems to me at least, some people are prevented from airing their side.

i would like to see what the moderators have to say about this.

I don't think the mod's comment on why a user has been banned, but we'll see.

Originally posted by haligi
i would like to see what the moderators have to say about this.
I'm sure that's a private matter between the Mods and the banned individual.

Originally posted by haligi
i would like to see what the moderators have to say about this.

The moderation team will not release why a member's account is disabled, that is a private matter between the individual involved and the moderation team.

That said, you should not have to rely on WHT as a method of communication between a specific host and thier clients. If you cannot contact them or get a response via their own support channels, you need to re-evaluate your relationship with that company. WHT is not a support channel for individual hosts.

Note that my comments are NOT specifically in response to this particular host or situation, they are referring to any company/situation present at WHT.

Originally posted by rockystone
Since i started this topic and said varhosting is bad but now i changed my mind.I am going to stay with them because i am no longer having any sql problems and the support i find here is great.Letz hope that there are no more problems with varhosting anymore.

As you started the thread and now your issue is resolved, you may request the Mods through helpdesk to close this thread.

I see this thread going nowhere and is attracting un-necessary comments.

I'm a VARhosting customer, and though I'm not on one of the servers that was severely affected by spammers, I think I do have a fairly good idea of what's been going on.

One downtime was the result of ThePlanet servers being down -- something that affected a number of hosting companies.

It also seems that VARhosting's bargain prices have attracted spammers which overloaded servers and brought them to their knees. VARhosting has just announced the installation of the suPHP script to monitor the use of their servers more closely in order to catch spammers. They are also disallowing several vulnerable scripts. That ought to put an end to the downtimes on some of their servers.

These were growing pains, it seems to me.

I've really appreciated the attitude demonstrated by the owner & his support team. Their ability to support my customers directly is a big bonus! :)

Just as a followup, node106 has been working fine for about a week now. I guess the staffs at VARhosting has resolved the issue.

:)

The neverending saga of webhostingtalk.com

People who depend on their hosting to make money.

People spent the most extreme absolute minimum unreasonably undeniably low price for their webhosting plan.

People come here to complain about their site being down.

It is unbeleivable you rely on a service that costs you 5$ a month for your income and putting food on your table. Heck, a meal at a decent resteraunt for two will cost you more then 5$ for a TIP let alone the food.

The most fundamental of business sense should get people around this sort of dilemna but the saga will continue as long as this site is around I suppose...

I submitted a ticked over 40 hours ago asking to cash in on the 60-day money back guarantee. I am not happy with the servers either.

They have not replied. My account is still active. I responded to my own ticket twice. Once when it reached the 24 hour mark, and again a few moments ago.

I also emailed Roj last night asking him to respond to my ticket. Never heard back from him either.

I just sent him another email to let him know that I will be contacting my credit card company if this isn't resolved by the end of the day.

They have gone from answering all support tickets in less than an hour to not responding to my ticket saying to close my account that was submitted 40 hours ago. This is worse than trying to cancel AOL service.

I HATE it when people have to post negative stuff about a company on WHM, or issue chargebacks to get an issue resolved. Varhosting, please get your acts together.

Why dont you go with online chat? THey always solved my problems. ALWAYS.

Aurelian,

Thanks for the tip. I did just that and they sent a message to the sale dept to look at the issue. Of course, thats where the ticket was submitted in the first place ;)