pverzoni
03-14-2002, 09:51 PM
Anyone having trouble getting to VDI network this evening?
PV
PV
![]() | View Full Version : VDI down? pverzoni 03-14-2002, 09:51 PM Anyone having trouble getting to VDI network this evening? PV Haze 03-14-2002, 09:52 PM yeah, for the past 15 minutes. GRRRRRRRRRR Fartknocker 03-14-2002, 09:53 PM Same here. When will it end? Haze 03-14-2002, 09:54 PM Would someone mind giving them a call and post the details? 973-815-2799 venomx 03-14-2002, 09:55 PM I asked a friend if he could get there. He could... Heres what he got.. the most awful traceroute to it DC -> Dallas, TX -> Waukeegan, IL -> finally to NJ Haze 03-14-2002, 09:59 PM I think we are back up folks.. *knock on wood* webtalk 03-14-2002, 10:01 PM Talked with someone at VDI, says they're getting slammed. I frankly don't think he knows what he's talking about, nor do I know how slamming one site or two on the network should crash the whole damned thing, but that's to be expected as usual. And also as usual no estimated time to a fix, just we're working on it. Haze 03-14-2002, 10:03 PM I think perhaps they meant DoS of some form or another. It is quite possible that a DoS can take down the network, especially when there is no redundancy.. as promised. HRBrendan 03-14-2002, 10:17 PM Its definatly dogging it right now.... -Brendan gainpresence 03-14-2002, 10:18 PM they had to get in they're 2 hours per week... seems to be normal for them Mbarb 03-14-2002, 11:04 PM Yep, looks like another attack on VDI. Up and down like a yo-yo.. unreachable and unusable for most of 2 hours...:bawling: Electrik 03-14-2002, 11:26 PM is working ok now... (last 3 min) Haze 03-14-2002, 11:27 PM Maybe for you it is, its not for us. It keeps coming up after about 20 - 25 minutes for about 2 - 3 minutes then its down again. dektong 03-14-2002, 11:42 PM I think it's back up now! cheers, :beer: gainpresence 03-14-2002, 11:46 PM its back!:D Electrik 03-14-2002, 11:49 PM isn't back.. there is lot of packet loss yet :( pverzoni 03-14-2002, 11:50 PM Are you guys getting latency? This is what my traces look like once they reach vdi: 3 3 ms 3 ms 3 ms ge-1-0.r01.nycmny01.us.bb.verio.net [129.250.26.94] 4 3 ms 3 ms 3 ms pos4-9.core1.NewYork1.Level3.net [209.244.160.181] 5 4 ms 4 ms 4 ms ae0-56.mp2.NewYork1.Level3.net [64.159.17.162] 6 4 ms 4 ms 25 ms so-2-0-0.mp2.Weehawken1.Level3.net [209.247.9.90] 7 4 ms 4 ms 4 ms gigabitethernet11-0.ipcolo1.Weehawken1.Level3.ne t [64.159.3.178] 8 * 2463 ms 67 ms p4-0.core1.cftnnj.inet.vdi.net [63.211.89.150] 9 16 ms 32 ms 34 ms vlan1.edge1.cftnnj.inet.vdi.net [66.78.63.254] 10 * * * Request timed out. 11 18 ms 12 ms 13 ms www.vdi.net [216.10.16.24] Electrik 03-14-2002, 11:53 PM 17 1212 ms 3224 ms * p4-0.core1.cftnnj.inet.vdi.net [63.211.89.150] dektong 03-14-2002, 11:53 PM ok ... perharps we are happy too fast ... it's still having ittermitent problems :( cheers, :beer: Haze 03-14-2002, 11:57 PM It ain't over till the fat lady sings and I haven't heard single lyric yet. Time to break out the Jack Daniels! Edit: I just finished my Kava reserve I was saving for emergencies. Dang. gainpresence 03-15-2002, 12:02 AM well, it was up for about 15 minutes there Fartknocker 03-15-2002, 12:19 AM You think Rackspace or someone comparable would give us all a smoking price and server if we all left VDI and went with them all at once? RackSpace has that $199 server and I'd be willing to bet if 20 people agreed to switch, they'd upgrade the CPU and double the ram for the same monthly price. Who's game? I'm willing to call rackspace to see what they'd really be interested in offering if it looks like it's a possibility here. Mbarb 03-15-2002, 12:27 AM Has anyone talked to VDI recently?? pverzoni 03-15-2002, 12:28 AM Well, it's now 3+ hours that they're down. Anyone have any positive news? PV mahinder 03-15-2002, 12:29 AM Originally posted by Fartknocker You think Rackspace or someone comparable would give us all a smoking price and server if we all left VDI and went with them all at once? RackSpace has that $199 server and I'd be willing to bet if 20 people agreed to switch, they'd upgrade the CPU and double the ram for the same monthly price. Who's game? I'm willing to call rackspace to see what they'd really be interested in offering if it looks like it's a possibility here. but rackspace don't provide support for C PANEl. :( Haze 03-15-2002, 12:38 AM Originally posted by Fartknocker You think Rackspace or someone comparable would give us all a smoking price and server if we all left VDI and went with them all at once? RackSpace has that $199 server and I'd be willing to bet if 20 people agreed to switch, they'd upgrade the CPU and double the ram for the same monthly price. Who's game? I'm willing to call rackspace to see what they'd really be interested in offering if it looks like it's a possibility here. I was thinking more along the lines of pwebtech.com but I don't like the six month contract.. I would rather work on a month by month basis. Besides, a lot of the people with VDI need CPanel support. Tallon 03-15-2002, 12:44 AM If you do find a great deal somewhere else, be sure to let me know. I hate CPanel with a wicked passion, I'd be glad to be rid of it :) I won't even begin on the joys of VDI. dektong 03-15-2002, 12:49 AM my clients start to complain .... this is not good at all ... :( cheers, :beer: mahinder 03-15-2002, 12:59 AM Originally posted by dektong my clients start to complain .... this is not good at all ... :( cheers, :beer: complain :eek: man, 60+ tickets so far. damn, its pain in the ass responding same thing again and again. :bawling: webtalk 03-15-2002, 01:00 AM Clients start to complain, lines still down. Just talked with them Ogali is still working on it...........I've got over 2000 clients on their network, with 16000 hosts out there, how long do you think they're going to stay. But then again how do you move 2000 clients smoothly, change their IP's, DNS and control panel. I don't think it's possible without loosing at least 30% of them. Well there's really nothing I can do but goto sleep and hope they fix it, and then have hell to deal with on the phones tomorrow. And evreything was running so good this week.......damn. mahinder 03-15-2002, 01:07 AM Originally posted by webtalk Clients start to complain, lines still down. Just talked with them Ogali is still working on it...........I've got over 2000 clients on their network, with 16000 hosts out there, how long do you think they're going to stay. But then again how do you move 2000 clients smoothly, change their IP's, DNS and control panel. I don't think it's possible without loosing at least 30% of them. Well there's really nothing I can do but goto sleep and hope they fix it, and then have hell to deal with on the phones tomorrow. And evreything was running so good this week.......damn. :agree: some body told me "this is life !" and i wonder this. ! ;) I also hared, solider need to learn how to sleep in war, like wise we need learn to sleep when servers are down. :eek3: :D Fartknocker 03-15-2002, 01:12 AM Don't you mean allow VDI to sleep when our servers are down? :mad: mahinder 03-15-2002, 01:41 AM Originally posted by Fartknocker Don't you mean allow VDI to sleep when our servers are down? :mad: do you think so :eek: ! man, though I suggest you to sleep, I can't myself. I am online since last 23+ hours, and taken a snap for 2-4 hours with the wild dreams of pagers, tickets in my head, oh yeah !!, my tech was working on tickets and also there was other problem which we was unable to fix because of downtime at vdi. man it feels like hell when all situations arise at same time. :( oh yeah, this is first time I got sleep in office on my chair ;) man this thrills me ;) :cool: Website Rob 03-15-2002, 02:01 AM Well, I can tell ya, VDI is still down. :( I'm curious though, as a few people have mentioned about "Support tickets" they've been receiving. How can you be receiving "tickets" if your site is down? Or have you got Support setup on another Server? Tallon 03-15-2002, 02:13 AM I dont believe in putting all my eggs in one basket, my helpdesk and the main site is on a different network. :) mahinder 03-15-2002, 02:24 AM Originally posted by Tallon I dont believe in putting all my eggs in one basket, my helpdesk and the main site is on a different network. :) same here, i have servers with 4 different providers. ;) smart dude, heh !! :cartman: pverzoni 03-15-2002, 02:32 AM Anyone have an ETA? Been 5+ hours now! Getting pretty p***d off with VDI. Over the past 4 years I've never seen so much downtime, always followed by promises of improvement. They'll be OK for a couple of months then the downtime starts again. Luckily we just have a handful of servers left at VDI, not for long. PV Electrik 03-15-2002, 03:14 AM is "up " now? I will try to go sleep thinking that... 8:04am here night.. Haze 03-15-2002, 03:22 AM I think that was the last straw... we are looking to jump ship now. dektong 03-15-2002, 03:24 AM cross your finger, I think this time VDI is up for good cheers, :beer: gainpresence 03-15-2002, 03:29 AM alright, now i can submit a ticket to my host! "Please switch datacenters... NOW" mdrussell 03-15-2002, 03:30 AM This is getting very frustrating to say the least. VDI need to get their act together. Still down here though dektong - is your server up? dektong 03-15-2002, 03:32 AM Originally posted by voxtreme-matt Still down here though dektong - is your server up? Yes, all my servers are up. You may have problems with some IPs getting dropped from their routers? cheers, :beer: Electrik 03-15-2002, 03:35 AM here all is up now.. I have 2 ded. servers located at VDI. Haze: I have requested a host offer very similar to your one (dual p3, 1gb ram, 100gigs, cpanel...), we can try get better price getting both servers in same location. Fartknocker 03-15-2002, 04:07 AM Don't forget about me. I'm looking to jump ship as well. Keep in mind that I'm on their $220 plan. Website Rob 03-15-2002, 04:31 AM Been up for an hour and a bit, now. Looks like the worst is over. :rolleyes: Is'nt VDI supposed to have BGP to stop things at the "router" instead of letting them get to the Server Center? For those of you that have multiple Servers, I also use two (Alabanza & VDI) but have hard time telling people: if VDI is down use a Form on my Alabanza Server to report it and vica-versa. I use them because they each offer features that appeal to different clients. Doesn't seem to make much sense IMHO in increasing cost, to compensate for downtime Servers. I'm sure we all agree, it's best to just avoid downtime period! But who can offer a guarentee of that type at a reasonable price? mdrussell 03-15-2002, 05:01 AM Originally posted by Website Rob Been up for an hour and a bit, now. Looks like the worst is over. :rolleyes: Is'nt VDI supposed to have BGP to stop things at the "router" instead of letting them get to the Server Center? For those of you that have multiple Servers, I also use two (Alabanza & VDI) but have hard time telling people: if VDI is down use a Form on my Alabanza Server to report it and vica-versa. I use them because they each offer features that appeal to different clients. Doesn't seem to make much sense IMHO in increasing cost, to compensate for downtime Servers. I'm sure we all agree, it's best to just avoid downtime period! But who can offer a guarentee of that type at a reasonable price? VDI only have a single OC3 in from Level3 - they terminated their pipe to Globix. They have an OC12 coming in from AT&T soon which should improve things - I hope they keep the Level3 connection so they can setup BGP accross these two. mahinder 03-15-2002, 05:04 AM Originally posted by gainpresence alright, now i can submit a ticket to my host! "Please switch datacenters... NOW" :eek: :eek2: :eek3: Haze 03-15-2002, 05:09 AM Originally posted by Electrik here all is up now.. I have 2 ded. servers located at VDI. Haze: I have requested a host offer very similar to your one (dual p3, 1gb ram, 100gigs, cpanel...), we can try get better price getting both servers in same location. I will definatly keep you posted. Originally posted by voxtreme-matt VDI only have a single OC3 in from Level3 - they terminated their pipe to Globix. They have an OC12 coming in from AT&T soon which should improve things - I hope they keep the Level3 connection so they can setup BGP accross these two. Quite frankly, I'm sick of the false promises and lack of information / updates to the Verizon situation. There site still says they signed a deal with Verizon and that it was already expected in. My customers don't deserver there crap, nor do we. I have given them more then enough chances to sort themselves out. I've not only had it with them, but I have had enough of the crap we have had to put up with from the provider we use that goes through VDI since day one. William 03-15-2002, 05:28 AM having 20 Lines would not have done anything to keep network up. http://www.vdi.net/network_information.html Website Rob 03-15-2002, 09:46 AM Thanks for the update William. With almost half the attacks coming from within VDI Servers themselves, I can see why BGP would have done little. I noticed though, you do not refute the above postings that mention VDI only has "one" OC3 line, when the page you posted mentions VDI has two? And mentioning a "99.98%" uptime is the same as saying "I have lots of money" -- there is no frame of reference and everything is relative. Having 200, $1 dollar bills may be a lot of money to some, but the relative factor tells a different story when spending that $200 dollars. Maybe someone could add a time frame to that uptime statement and clarify if VDI has "one or two", OC3 connections? RackMy.com 03-15-2002, 10:07 AM Hey William, I just wanted to let you know that your site still says: NETWORK INFORMATION: VDI connectivity consists of 2 OC-3 pipes and maintains its own BGP sessions. Transit with Level3 and Globix connected at blazing speeds. VDI has maintained a 99.98% uptime. on http://www.vdi.net/network_information.html teck 03-15-2002, 12:01 PM William, Maybe you should take out irc.flamed.net since your network obviously cannot handle the DoS attacks EFNet servers attrack. flamed was supposed to be at NAC.. don't know how it got moved to your network. edit: looks like it's back at NAC now.. Wierd, yesterday it was tracing to VDI. Haze 03-15-2002, 07:01 PM Originally posted by Website Rob Thanks for the update William. With almost half the attacks coming from within VDI Servers themselves, I can see why BGP would have done little. I noticed though, you do not refute the above postings that mention VDI only has "one" OC3 line, when the page you posted mentions VDI has two? And mentioning a "99.98%" uptime is the same as saying "I have lots of money" -- there is no frame of reference and everything is relative. Having 200, $1 dollar bills may be a lot of money to some, but the relative factor tells a different story when spending that $200 dollars. Maybe someone could add a time frame to that uptime statement and clarify if VDI has "one or two", OC3 connections? VDI heard that Globix was going to file bankruptcy, so they droped there line with them a couple of weeks before they filed. VDI only has 1 OC3 now, and they were supposed to have an OC12 from Verizon all set ( deal signed ) and installed on the 2nd. I hear through the grap vine that the Verizon deal isn't happening now and they are going with AT&T. gainpresence 03-15-2002, 07:21 PM down again??? edit: yep... Mbarb 03-15-2002, 07:23 PM looks that way.. 3000ms ping time at VDI's core1 router.:angry: :angry: :angry: :angry: :angry: :angry: pverzoni 03-15-2002, 07:23 PM Yep, down again... Does anyone know if VDI has an uptime guarantee? Electrik 03-15-2002, 07:27 PM :kaioken: today AGAIN! ... great, we will have all our servers down for 8 hours or more like yesterday :kaioken: 2Mhost 03-15-2002, 07:28 PM VDI down now again down become daily start lose business ,,,,,, seriously :angry: Fartknocker 03-15-2002, 07:29 PM This is just BS!!! I've had it. Anyone willing to jump ship to Rackspace with me, let me know. I'm going to call now and see how many servers we'd need to get a smoking deal. I'll let you know soon. pverzoni 03-15-2002, 07:45 PM Are there any long-time VDI customers here? Just curious how you have handled VDI over past years. We've always given them another chance till several months ago when we stopped placing any new customers there. Just to risky - they seem to be OK for a month or two then the daily/weekly downtime starts all over again. Hard to explain to customers why this happens especially if they also have sites with us that are not located at VDI. Now just about 6 servers are left at VDI, most of them empty at this point. gainpresence 03-15-2002, 07:57 PM wow, only down for a half an hour! Fartknocker 03-15-2002, 08:13 PM I'm getting the specs sent from Rackspace for a 10+ server package. If we can get 10 or more of us together to just buy at the same time, we're going to get into Rackspace at a unbelievable price. If anyone has not heard of Rackspace before, these type of outages just don't exist. They're by far the leader in dedicated hosting. William 03-15-2002, 08:14 PM 1-973-815-2799 Call VDI Pverzioni - You are getting Flooded big time, please call the shop Fartknocker 03-15-2002, 08:55 PM are they down again? gainpresence 03-15-2002, 08:56 PM yep... :bawling: :bawling: Tallon 03-15-2002, 08:59 PM This is not fun at all :( gainpresence 03-15-2002, 09:01 PM no its not... edit: its not fun that is.... it is most definitely down Fartknocker 03-15-2002, 09:04 PM Welp, I've got the stats back from Rackspace. These prices are only if we can get 10 of us together. I'm one and I have two other confirmations from friends. So we only need 7 more to get these prices. I can't advertise the stats cos then people will just call rackspace asking for the server seperately(which won't work). We have to do this together. Anyone interested, private message me. I will give you one stat I talked them into... NO SETUP FEES!!!!...and that's just the half of it. If you've wanted to get into Rackspace(like I have) but the prices kept you away, now is your perfect chance. If we can get 20 or more, I can only imagine what they'd offer us. Incognito 03-15-2002, 09:13 PM Please send info. Fartknocker 03-15-2002, 09:27 PM Holy Moly!! What a good response in just 2 minutes time. Maybe I should call RackSpace back and get a quote for 50 servers. :) I really want these prices they're offering us and I was a little doubtful of the response I'd get. Well You've proven me wrong. I'm going to call them back now and get a qoute for 20-30 boxes. Those that got the stats and price, please tell me what you'd like to change if we get 20 servers over there with them. Would you like to see the monthly price drop or the stats increase? ...and which stats? HRMelissa 03-15-2002, 09:47 PM We've been with VDI a long time, they are a good company and they are being attacked here... they're not the enemy. If you're going to leave them go ahead, you don't need to bring as many people with you just to screw them over. webtalk 03-15-2002, 09:52 PM I know they're being attacked. I don't want to leave them because of it, but I cannot afford to keep loosing customers due to this downtime. I have three other providers, none of them ever go down as much as VDI. Doesn't anyone else ever get attacked? I'm going to stick with them for now, but this has to stop. We have around 2000 clients down now for the second night in a row. Soon to be 1800, and it's not as easy as it used to be to get them...:) gainpresence 03-15-2002, 09:53 PM this has been going on for at least 2 months.... When VDI gets their act together, if they can offer a cheaper price than Rackspace, I'm sure everyone will switch back :D ... untill then though, people are losing customers and money over this. pverzoni 03-15-2002, 09:53 PM Originally posted by HRMelissa We've been with VDI a long time, they are a good company and they are being attacked here... they're not the enemy. If you're going to leave them go ahead, you don't need to bring as many people with you just to screw them over. I agree, though I'm not pleased at what is happening, I don't think it is correct to organize a ''mass-exodus" from VDI. Ranting is one thing but do it honestly. Jeff Booth 03-15-2002, 10:06 PM Originally posted by pverzoni I agree, though I'm not pleased at what is happening, I don't think it is correct to organize a ''mass-exodus" from VDI. Ranting is one thing but do it honestly. Business is Business, if VDI cannot keep their network up, people will go elsewhere. This has been going on for months, it could be excusible if the downtime didn't happen very much, but when it happens on a weekly, sometimes DAILY basis, a lot of people - myself included will say enough is enough and go somewhere else. There is nothing wrong with him trying to get those of us who are sick of the downtime a better deal, is there? Fartknocker 03-15-2002, 10:10 PM Now wait a second....I'm not here to hurt VDI. That's not why I'm asking those that want to move their servers. For starters, enough is enough. Rackspace has (3x,4x,5x,6x ??) the datacenter to manage and they are NEVER down. I wish nothing but the best for VDI and all their resellers. I just can't afford to lose anymore business cos they don't know how to protect themselves better or even prepare for these situations. And it's not even really that. Who wouldn't rather have a server at Rackspace if the stats and price were equivalent to what they're paying? The main reason people stray away from rackspace is because of the cost. Well by pulling together, we've taken that equation out and made it affordable. It's called business, you have to be open to sell something and Rackspace never closes. Barak 03-15-2002, 10:19 PM /me bangs head against wall VDI's still down from here (UK). Not only is the downtime getting stupid, it's just my luck that this happens when I'm trying to work on a new site. /me returns to banging head against wall pverzoni 03-15-2002, 10:19 PM What I think is incorrect is doing it on a public forum. If you contact everyone individually that's fine. I too have arranged for alternatives because business is business but I don't want to get a better price at the cost of hurting someone else. just my 2 cents. PV Fartknocker 03-15-2002, 10:33 PM What I think is incorrect is doing it on a public forum. If you contact everyone individually that's fine. Guess what PV? I was gone no matter what. VDI gave me no choice and from the sounds of the majority of the private messages, they to were already gone. It was just a matter of finding the next host. "You" see this as hurting VDI(which truthfully they did themselves), while I see this as helping out fellow webmasters. Who's side are you on? Your peers or the company that takes your money and can't keep your server up? I have a feeling you're feeling a little guilty. Was it your server that caused all the problems at VDI? I mention this cos William from VDI asked you to call him. pverzoni 03-15-2002, 10:41 PM Fartknocker, maybe you can't read. No-one said you shoudn't leave, but don't take advantage of a bad situation to your advantage. Who's side am I on? On my customers side, if you read my previous post you'll read that I have already made alternative arrangements to protect myself and my customers, without taking advantage of the situation in order to benefit and get a better price. Sorry, I just don't find that fair. I don't need to contact everyone who is dissatisfied with my host to team up and get a better price.... just think if your customers would do the same. And no, I don't feel guilty, one of our servers was being flooded by some-one else, Bill was courteous enough to let me know. Get your fact straight fartknocker. PV arrty 03-15-2002, 10:52 PM I know rackspace is a great company and it is never down but I cannot move my clients to rackspace as I need Cpanel as do most others which is the main reason why I think most of us decide to give VDI another chance but enough is enough. I have had it with their Lying. I went to their website and they have written that they have two OC3 lines. But they infact have NO BACKUP so why should I stay with such lairs. Don't give me the crap that they did'nt have time to remove it or something like that becuase we are all webmasters and know that it takes no more than 30 seconds to make the changes. I would like to second Fartknocker's suggestion that we should get together and get a much better deal to switch from VDI but I think that we can find a reliable host with Cpanel also. Fartknocker 03-15-2002, 10:54 PM Fartknocker, maybe you can't read. Here we go with the insults. It's always great to have an adult conversation with someone that results in spewing insults to stress a point. The truth is, I could post this Rackspace offer on the main board and it would steal people from every host. Whether they were happy or not. It's the one chance that people have to get into rackspace at an awesome price. If VDI didn't give me so much time to spend over here cos my server was always down, I would have never gotten the idea. To be honest, I wish I had my server up so I can get some work done. Instead I'm forced to find another solution so that when I want to work I can. You think I like spending my time here and having to reply to people like you? Jeff Booth 03-15-2002, 11:07 PM Originally posted by arrty I know rackspace is a great company and it is never down but I cannot move my clients to rackspace as I need Cpanel as do most others which is the main reason why I think most of us decide to give VDI another chance but enough is enough. I have had it with their Lying. I went to their website and they have written that they have two OC3 lines. But they infact have NO BACKUP so why should I stay with such lairs. Don't give me the crap that they did'nt have time to remove it or something like that becuase we are all webmasters and know that it takes no more than 30 seconds to make the changes. I would like to second Fartknocker's suggestion that we should get together and get a much better deal to switch from VDI but I think that we can find a reliable host with Cpanel also. You can get plesk at rackspace, while I prefer cpanel/whm, it's still not bad ;) And cpanel is actually quite easy to install if need be, there are a number of guides on the internet which walk ya through it step by step. Just thought you might like to know. pverzoni 03-15-2002, 11:11 PM [i]You think I like spending my time here and having to reply to people like you? I have a feeling you're feeling a little guilty. Was it your server that caused all the problems at VDI? I mention this cos William from VDI asked you to call him [/B] It wasn't mean's as an insult, maybe youre a little too sensitive... What I was trying to get through was a simple point and a personal opinion. If my opinion offended you I apologize, but I still stand behind my point. Yes, I am p**d off with VDI's performance, and fortunately I work with other datacenters and have alternatives. PV arrty 03-15-2002, 11:11 PM I know Plesk is good but becuase i'm not a linux expert I prefer to leave installation, etc. to the support staff. Also It would be tough to transfer my 1000 clients from Cpanel to Plesk and they would be pissed of at it too. pverzoni 03-15-2002, 11:14 PM By the way, looks like it's partially up. I can get to some IP's but not others. Anyone else having same problem? PV dektong 03-15-2002, 11:14 PM VDI is up ... hopefully for good ... no more downtime in 10 years! ;) cheers, :beer: RackMy.com 03-15-2002, 11:25 PM I need CpanelI have never used Cpanel, so I ask why is it so much better than all other solutions? gainpresence 03-16-2002, 12:05 AM Originally posted by RackMy.com I have never used Cpanel, so I ask why is it so much better than all other solutions? Its more user friendly, so non-computer literate people (most of the customers for these people) have an easier time using it... and it has preinstalled scripts. But i like plesk William 03-16-2002, 12:20 AM Well, it`s unfortunate that we have to be the one to get slammed, for getting dos attack. I have never heard a complaint that we have screwed someone or not anwered the phone, or not rebooted a server cause were not here. We have been getting several anon tips on who has been attacking the network, I have informed serveral people that we will pay up to $10,000.00 for the information leading to the arrest of this person or persons. If anyone has usefull information, please inform us :) dektong 03-16-2002, 12:26 AM Originally posted by William I have never heard a complaint that we have screwed someone or not anwered the phone, or not rebooted a server cause were not here. When we decided to go with VDI (despise the network problems hoping for improvements), this is the reason why. Search on WHT, search on SitePoint, and not much complaints about the above mention problems (no answer to call, reboot, etc). In fact, I have used VDI's emergency paging on several occassions (very early in the morning, like 2 am, etc) and always get somebody to talk to ... Supportwise, I can't complaint much ... it's the network problem that I am start to get desperate about (not only downtime, but dropped IPs, etc)... All I hope is VDI to bounce back up, very high up, again ... and all of us will be happy... Honestly, I have started to think about moving my servers. I am just confused right now, looking into possibilities ... I am glad that I have only put few clients there currently. all the best! cheers, :beer: Mbarb 03-16-2002, 12:34 AM I had the same problem, some of the IP's on the box worked and others did not. I called VDI and talked to John. He said that Level3 had some individal IP's blocked still, mine has since come back online. Originally posted by pverzoni By the way, looks like it's partially up. I can get to some IP's but not others. Anyone else having same problem? PV Jeff Booth 03-16-2002, 12:34 AM Originally posted by William Well, it`s unfortunate that we have to be the one to get slammed, for getting dos attack. I have never heard a complaint that we have screwed someone or not anwered the phone, or not rebooted a server cause were not here. We have been getting several anon tips on who has been attacking the network, I have informed serveral people that we will pay up to $10,000.00 for the information leading to the arrest of this person or persons. If anyone has usefull information, please inform us :) I of course can sympathize with you and your situation, but look at it from a end customer point of view. The network has been down several times over the past two months, sometimes on a weekly or even daily basis. This is bad, very bad, and to the end customer the reason for downtime should not be important. I realize you cannot control DOS attacks, but when they happen this often it tends to anger customers. It's the downtime that is important, not the reason. Having a single OC3 is inexcusable for a data center of your size! Nnow I could be wrong (as vdi.net is not loading again), but your website still claims you have multiple pipes, which as of now is not true. What is the status on the OC-12 (?) from Verizon/AT&T? I'm sure other networks get DOS attacks too, but I have not experienced another major NOC that has this much downtime. I'm not trying to attack you or your company, as I don't deal w/ you directly (interserver), but downtime is downtime - regardless of the cause =( mdrussell 03-16-2002, 04:13 AM William, any update on the OC12 from AT&T? arrty 03-16-2002, 06:31 AM I agree and sympathize with VDI also but they have to understand that people like us who have dedicated servers are much more aware of the problems VDI have and whether or not its their fualt or they are just inoccent victims. But when it comes to anwering our end clients its not so easy to explain. They immediately assume that we just covering up for our own mistake and that its our fault. They do'nt whaste a moment before leaving us and also most of us offer a 30 day money back guarantee which in times like this comes back to haunt us. Also about the information about multiple connections on your website I think that you should take the time to fix it and apologize to us for the misinformation. Till a couple of hours ago I believed that I was safe from network problems becuase of your backup connections but that turned out to be untrue. DanielP 03-16-2002, 08:03 AM Well, after all of these continual VDI posts over the months about complaints I will point out facts. Dos attacks are not hard to track down, espically if they consist of any large base of traffic and you have MRTG installed or managable switches on your network, you pop in, look at the switch, see port X doing 40mbps traffic, you cut off port X and go on to the next one, it doesn't matter if its a different type of dos attack or not, most dos attacks in regards to IRC use stream.c or other ping flood attacks, real easy to track down. Secondly, In my personal opinion VDI dropping the globix line was a bad idea, brankruptcy or not it shouldn't matter, the chances of having a service interruption because of a bankruptcy is far less than not having the line at all, on those scales of orders companies like that get bought and sold and/or clients acquired. So you would have had very little if any service interruptions and probabbly no change in billing. Also, while I hate to be the one to spread rumors , you've given a bit too many excuses for way too many obvious things, but since most people don't have the grape vines that I do I'll let them figure out the details on their own, I'm just tired of your poor excuses to customers who really don't know any better. Haze 03-16-2002, 08:26 AM Originally posted by DanielP Secondly, In my personal opinion VDI dropping the globix line was a bad idea, brankruptcy or not it shouldn't matter, the chances of having a service interruption because of a bankruptcy is far less than not having the line at all, on those scales of orders companies like that get bought and sold and/or clients acquired. So you would have had very little if any service interruptions and probabbly no change in billing. If i'm not mistaken, they droped Globix at least a few weeks before they even filed bankruptcy. I have been hearing about globix for a while, and I also hear about troubles @ Level3.. I finally have piece of mind now that we have made it official we are leaving and to a network I know I can trust because we already have quite a bit of experience with them. Im just tired of the broken promises and whatnot since we have been with VDI in December. We left an excellent host then because of the cost factor, we wont make that mistake again! Im actually even more upset at the privider we go through, that uses the VDI network. We have had just as many false and broken promises from them as well. mdrussell 03-16-2002, 08:46 AM Originally posted by DanielP Secondly, In my personal opinion VDI dropping the globix line was a bad idea, brankruptcy or not it shouldn't matter, the chances of having a service interruption because of a bankruptcy is far less than not having the line at all, on those scales of orders companies like that get bought and sold and/or clients acquired. So you would have had very little if any service interruptions and probabbly no change in billing. I fully agree. That's why I want William to keep the existing OC3 when the new OC12 comes in. ReliableServers 03-16-2002, 07:47 PM Originally posted by DanielP Secondly, In my personal opinion VDI dropping the globix line was a bad idea, brankruptcy or not it shouldn't matter, the chances of having a service interruption because of a bankruptcy is far less than not having the line at all, on those scales of orders companies like that get bought and sold and/or clients acquired. So you would have had very little if any service interruptions and probabbly no change in billing. If anything they could have renegotiated an even better deal on the pipe if they knew they were going to file chapter 11. Which doesnt even mean tney are going to close, look at exodus they continued to operate no problems after they filed. As for lieing on your page about your multihomed setup that doesnt exist, thats just wrong and frankly bad business. People put their business in your hands and your screwing it up. And if this ddos attack is within your own network....unplug the damn servers causing it and or recieving the flood. gainpresence 03-17-2002, 01:00 AM down... once again. gainpresence 03-17-2002, 01:02 AM ahh, nevermind, it was down for 5 minutes teck 03-17-2002, 01:50 AM I don't see much to discuss anymore.. this can go on and on and on. |