gearhost looks like they rock! and they just bought a new facility it appears since they are growing. at least someone knows when to do so!

the URL is http://www.gearhost.com

is there REALLY phone support? I would LOVE that? Do they crowd their servers? My host gives everyone like 200 MB but there's barely 15 MB left on the server I'm on right now. NO ROOM for expansion and I've barely used up 20 MB of my 200 MB!

Anyway, I want to get the complete scoop on gearhost.

Look here (http://www.webhostingtalk.com/showthread.php?threadid=38098)

I've been with them for a little over a month...no real problems...

But due to a horrible control panel and the above thread, I'm looking elsewhere.

As usual, do a search. (http://www.webhostingtalk.com/search.php?)

Hi clio,

Aren't you a moderator at Aletia forums?

Search this forum for "gearhost OR gearhost.com" and read the most recent threads such as "GearHost rant". If that doesn't scare you, then you're a brave person.

I've had experience with Aletia. My cousin is with GearHost and trying to cancel to no avail. You're only going further downhill if you switch from Aletia to GearHost.

GearHost, to my knowledge, has never fulfilled any of their "next week" promises that they've made countless times to their customers on this forum.

The owner of GearHost has had a shady past which you can read about in other threads. He is a great talker though, and has convinced people to sign up through false promises of features that the customer needs.

And they have, with the exception of one forum member, ignored the cancellation requests of all other forum members reporting on the matter. Instead of cancelling, they have waited until the 30 day money back guarantee period was over and then charged the customer again for the next month.

In conclusion, I'd steer clear of them until the current issues with them are resolved.

yes i am a mod at aletia.

unfortunately do to the current circumstances i'm thinking about putting a client elsewhere. there's no room for expansion on aletia currently. i'm just looking into my options for the future. if something goes wrong, i want to have a plan necessary so i don't need all this research done later. :)

yes, i did the search afterwards and read that long 6 page Rant thread. all i have to say is WOW. i don't think they're on my list of hosts to be considered anymore...

They have a very appealing layout and these days that seems to attract clients a lot.

I've emailed them twice asking when are they going to offer ASP.NET. They never replied (both the times). So, I think I have had enough "exposure" to their support.

I made a search for "GearHost" to learn about the username of its CEO (I wanted to PM him and ask), but went into this thread and the "GearHost Rant". Should I consider GearHost.com or not?

Umair,

Just to clearify we do support all .NET technologies. If you have any questions you can always call us if you would like, it's toll-free.

ryank,

How about responding to those who have been trying to cancel service with you?!?

Have them call us or email billing. We prefer that you call though.

Ryan ... see you're still avoiding the thread I started ...

Keep up the good work man ...

OH ... and shutting down my support ticket access because you can't do a simple refund and I'm finally lashing back ...

REAL NICE MAN. REAL NICE.

Blieb,

Give me a break! You have never contacted GearHost, you have never called, you have never emailed, you have never voiced ANYTHING except your ticket. Brooke WILL NOT refund your money due to your credit card dispute. We have told you and told you about this. I regret the experience you had but if I was you I'd be calling up the company that day, on the other hand you coward around this forum pushing people around. Get real. Your money will be refunded but because you got your bank involved they will do it not us. If you would of been willing to work with us we would of had it refunded that day but, as you stated, you went off on how your bank is now in charge, well there you go .... their in charge now.

All it takes is a simple call, let us know what's going on. If your bank hasn't responded then let us help. I hate to be blunt but really this isn't a hard process except when you refuse to communicate with us. Email me personally, I would be happy to help. I'm a consumer as well and I know it can be frustrating, I don't wish that on anyone. I'm extending to help here Blieb, take my offer and contact me.

So are you saying that all these people with complaints are liars? That's hard to believe.

Ryan,

What is your mental malfunction?

FACTS:

I SIGNED UP ON JANUARY 16, 2002

YOU SCREWED UP MY WELCOME EMAIL 3 TIMES BECAUSE YOU CAN'T SPELL EPOCK RIGHT (I KNOW I sent it right).

YOUR CONTROL PANEL IS BARELY AT 25% CAPABILITY OF WHAT IT ADVERTISES, AND THAT'S BEING GENERIOUS. WE SHOULD ALL SUE YOUR ASS FOR FALSE ADVERTISING.

I REQUESTED A REFUND ON JANUARY 25, 2002.

YOU CALLED ME THAT DAY TO COAX ME INTO STAYING, AND I WAS VERY POLITE, AS WERE YOU. but I wouldn't stay.

MID-FEBRUARY, STARTED SUBMITTING SUPPORT TICKETS BECAUSE I STILL DIDN'T HAVE MY REFUND.

MID-FEBRUARY STARTED CALLING AND GETTING A LAME VOICE MAIL SYSTEM BECAUSE I GUESS COLORADO RUNS 12 HOURS BEHIND FLORIDA OR SOMETHING, RIGHT? NO ONE WAS EVER THERE TO ANSWER THE PHONE. Oh, except for once, when some nice young lady answered and explained that SHE DIDN'T EVEN WORK FOR YOU, THAT SHE'S THE FLOOR'S RECEPTIONIST. Coincidentally, her voice is on your voicemail system.

I CREATED AN ULTAMADIM THAT IF I DIDN'T HAVE MY MONEY, I WOULD CONTACT THE CC COMPANY.

YOU GUYS KEPT GIVING ME A SONG AND DANCE, OBVIOUSLY AWARE THAT I ONLY HAD 60 DAYS TO DISPUTE THE CHARGE. NICE TRY *******.

MARCH 1, 2002, AS I STATED, I ISSUED A CHARGEBACK BECAUSE YOU AND YOUR INCOMPETENT STAFF CAN'T GET YOUR ACT TOGETHER.

THEN, AND ONLY THEN DID BROOKE CALL ME. SHE SAID BECAUSE I ISSUED A DISPUTE YOU GUYS COULDN'T DO ANYTHING. NICE COVER, HUH RYAN.

I only refused to communicate with you when YOU WAITED OVER A MONTH AND A HALF, BRUSHING OFF MY TICKETS ... NOT ANSWERING YOUR PHONES. THAT IS WHEN I TOLD YOU WHERE TO STICK IT RYAN.

You give me a break. You had a whole month to send me a check, or call me and let me know there's a problem. I kept my mouth shut while you boasted in these forums. I've seen you spamming message boards all over. I didn't want to steer people clear of you, because you seemed like a decent dude just trying to make a buck.

But I tell you what Ryan. When you f*ck with me. I don't lay down and take it.

.

What good is a 30 day money back policy when a company can't even refund a client after 1 & 1/2 months :eek:

Blieb, if you've requested a chargeback, then that is how you will get your refund. After calling your bank, there is no reason to think gearhost would reply to any requests. Not because they wouldn't reply, but because they no longer have control over your refund. I'm not sure what all this is about (you mentioned another thread which I'd have to find).

Chicken, Blieb might be complaining about his specific situation, but the rant is not about the technical aspects of how to get a refund - it rather about gearhost.com and Ryan's attitude and disregard to acceptable business practices.

Why should customers get to the point that they HAVE to call their bank?
Why doesn’t gearhost.com return phone calls?
Why the cancellation requests (based on their procedures) are ignored?
Why does it happen to Ryan so often by so many people and not to hundreds of other hosts?

“Give me a break!” is what Ryan is asking. How about giving us, the customers who trusted you Ryan, how about giving US a break?

I see, well the thread was reported and I'm trying to figure out why. it was actually the second thread I've seen since a day and 1/2 so I have to do some more reading and so what else is up. Thankx for the explanation.

it is because of situations like this that I went with first 30 days free. Less headache.

(note: not an ad just a statment, if it is wrong I am sorry)

Just for an update ...

I spoke with Ryan this morning on the phone and we are working things out.

He said they have issued a return as of this morning.

When everything is hindsight (probably a couple days) ... I will make another post ...

Thank you for calling me Ryan ...

Email me personally, I would be happy to help. I'm a consumer as well and I know it can be frustrating, I don't wish that on anyone.

Well, he ignored my cousin's cancellation request, and my cousin only e-mailed Ryan after billing ignored his cancellation requests.

So better luck to you all! Sadly enough, responding here would probably get you a better response from them. As I'm sure Ryan is one who wants to maintain a good image to the public eye.

Actually, I think things are going for the better. I had decided to cancel my accounts, I sent and email and got a call in 5-6 hours. As far as I am concerned, better support times and revamped iControl would solve most problems.

Just out of curiosity, do you run a hosting business?

The reason I ask this is the way I see you TCB (taking care of business), if you run a hosting co the way you moderate these boards, you would surely be a high level of competition.

Peace Out
snoooky~

GearHost.com started out as a great host however it seems they have deminished their quality service. Anyway good luck with your chargeback.

Thanks

Originally posted by ryank
Have them call us or email billing. We prefer that you call though.

Ryan, I have emailed your billings department as well as opened multiple support tickets with the intention of cancelling my account, and that was back on 3rd of March. No-one at Gearhost has answered yet, and my account was not cancelled and my credit card continues to be charged.

What's the story here?

I certainly don't want to call since I don't want to incur any costly phone charges.

Can you please PM that message (and other support related messages) directly to the provider.

Originally posted by snoooky
Just out of curiosity, do you run a hosting business?

The reason I ask this is the way I see you TCB (taking care of business), if you run a hosting co the way you moderate these boards, you would surely be a high level of competition.

Peace Out
snoooky~
At the moment I'm too busy bending the minds of today's youth and hosting on the side. Maybe one day I'll attempt to take over the hosting world ;)