Ok, now after waiting, hoping, begging and asking in any possible manner, I JUST HAVE TO POST THIS!!!
BECAUSE I AM SOOOOO :angry: :angry: :angry: My blood is actually boiling as you can imagine after reading the story.
Right, I got warnings from forum members but again, I did not listen :(

On Feb 12th i contacted lightone about colocating one or two more servers at his facility.

The first server arrived at Feb 18th at his location and he signed for it (hmm, you should see his sign).

Feb. 18th to Feb. 22nd begging for the server to be setup.

On the 20th we where just about to send the second server but we where able to cancel this shipment and to ship the server to another location, luckily considering this situation.

On the 22nd we got a message (after asking again, of course) that the server was setup last night (21st?). We asked for the login details and got the prompt answer with our login details.
Looking at "top" we found the server to be up 5 minutes. :rolleyes:

Before any shipment we agreed on an Redhat clean server install, installation of Plesk and binding an amout of IP's to eth0 and some more IP's to eth0.
First thing i noticed after login was 2gigs of Swap space!
We found that Plesk was not installed and all IP's bind to eth0.
After some more emails and days going by he managed to install Plesk and we had to do the eth config ourselfs.

One week later on March 1st we where ocassionally checking our logs, yes ocassionally as this wasn't a production server yet and no clients where hosted on there.
I couldn't believe my eyes having 100's of thousands ftp login attempts every day causing the ftp demon to shutdown.

I asked friendly what is going on there and what did they have on the IP's before and the answer was: "They are clean and unused. Nobody had them before." Hmmm, ok. :rolleyes: He said he's going to look into that and taking care of it. One week later (March 9th) it was still the same!

In the mean time i got but kicked from my partner for "WTF is going on with this server?"

Yesterday i was looking into iptables but unfortunately I locked myself out and needed a reboot. It only took five (5) hours to get any answer even trying to phone and sending emails to an "emergency" pager. Hmmmm........

In the mean time we got rack space in another datacenter and told lightone by email today to package the server for the shipment to our new location. No answer....
A couple of hours we sent another email asking for confirmation to have the server ready for shipment by Friday. No answer!

The top of all is that their network is not reachable today since another 8 or more hours. Don't believe it?

From www.petersen.net
traceroute to 66.28.179.11 (66.28.179.11), 30 hops max, 40 byte packets
1 gw (64.146.3.209) 30.374 ms 7.001 ms 6.923 ms
2 te-64-146-29-189.transedge.com (64.146.29.189) 47.077 ms 82.871 ms 92.850 ms
3 dfw-border1-agg1-FA1-0-0.transedge.com (216.171.128.17) 51.076 ms 70.798 ms 42.477 ms
4 gige5-0-102.ipcolo2.Dallas1.Level3.net (63.209.52.13) 65.596 ms 47.669 ms 71.258 ms
5 gigabitethernet11-1.core1.Dallas1.Level3.net (209.244.15.105) 44.156 ms 42.264 ms 72.625 ms
6 so-4-0-0.mp2.Dallas1.Level3.net (209.247.10.105) 45.076 ms 43.209 ms 72.570 ms
7 so-3-0-0.mp2.SanJose1.Level3.net (64.159.1.130) 84.586 ms 80.529 ms 102.134 ms
8 gigabitethernet5-2.core1.SanJose1.Level3.net (64.159.2.165) 115.712 ms 116.858 ms 120.932 ms
9 so-2-1-3.pr1.SanFrancisco1.CA.us.netrail.net (205.215.1.229) 136.686 ms 110.217 ms 114.066 ms
10 GigE2-1.tr1.SanFrancisco1.CA.us.netrail.net (205.215.12.1) 125.971 ms 112.415 ms 111.485 ms
11 p13-0.core02.sfo01.atlas.cogentco.com (66.28.28.57) 96.185 ms 105.532 ms 114.753 ms
12 p15-0.core01.den01.atlas.cogentco.com (66.28.4.129) 116.126 ms 116.745 ms 107.292 ms
13 g49.ba01.b006467-1.den01.atlas.cogentco.com (66.28.5.18) 128.119 ms 93.336 ms 99.034 ms
14 brdr1.co.vianetsol.com (66.28.31.226) 90.599 ms 115.329 ms 114.605 ms
15 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 122.197 ms 127.867 ms 98.230 ms
16 brdr1.co.vianetsol.com (66.28.31.226) 117.625 ms 112.527 ms 123.525 ms
17 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 101.317 ms 124.758 ms 104.351 ms
18 brdr1.co.vianetsol.com (66.28.31.226) 117.598 ms 110.471 ms 125.629 ms
19 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 113.956 ms 125.045 ms 100.697 ms
20 brdr1.co.vianetsol.com (66.28.31.226) 118.209 ms 86.740 ms 147.421 ms
21 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 104.155 ms 123.267 ms 105.753 ms
22 brdr1.co.vianetsol.com (66.28.31.226) 123.329 ms 101.678 ms 117.996 ms
23 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 113.633 ms 133.125 ms 92.779 ms
24 brdr1.co.vianetsol.com (66.28.31.226) 122.209 ms 116.477 ms 127.064 ms
25 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 97.394 ms 130.801 ms 93.432 ms
26 brdr1.co.vianetsol.com (66.28.31.226) 131.767 ms 94.761 ms 122.684 ms
27 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 119.524 ms 113.299 ms 117.674 ms
28 brdr1.co.vianetsol.com (66.28.31.226) 117.503 ms 115.228 ms 113.986 ms
29 f25.ba01.b006467-1.den01.atlas.cogentco.com (66.28.31.225) 124.827 ms 114.114 ms 102.243 ms
30 brdr1.co.vianetsol.com (66.28.31.226) 119.325 ms 104.100 ms 116.142 ms

Traceroute from www.iserver.com to 66.28.179.11
1 192.41.1.9 0.659 ms 0.569 ms 0.599 ms
2 129.250.61.238 1.074 ms 0.745 ms 0.768 ms
3 129.250.3.25 26.309 ms 26.147 ms 25.661 ms
4 129.250.2.130 26.954 ms 25.927 ms 26.189 ms
5 129.250.3.82 26.247 ms 26.305 ms *
6 129.250.3.162 27.059 ms 26.570 ms 26.533 ms
7 129.250.2.61 26.421 ms 26.479 ms 26.958 ms
8 205.215.2.41 27.117 ms 26.958 ms 26.661 ms
9 205.215.12.1 27.501 ms 26.859 ms 26.979 ms
10 66.28.28.57 28.032 ms 28.043 ms 27.958 ms
11 66.28.4.129 72.140 ms 72.193 ms 72.251 ms
12 66.28.5.22 76.355 ms 75.538 ms 74.958 ms
13 66.28.31.226 72.499 ms 72.182 ms 72.018 ms
14 66.28.31.225 80.533 ms 76.852 ms 73.849 ms
15 66.28.31.226 72.324 ms 72.413 ms 72.480 ms
16 66.28.31.225 79.179 ms 75.938 ms 82.678 ms
17 66.28.31.226 72.907 ms 72.382 ms 72.685 ms
18 66.28.31.225 85.664 ms 82.109 ms 76.323 ms
19 66.28.31.226 72.918 ms 72.373 ms 72.202 ms
20 66.28.31.225 77.622 ms 75.159 ms 75.424 ms
21 66.28.31.226 72.670 ms 72.822 ms 73.688 ms
22 66.28.31.225 77.752 ms 75.750 ms 76.241 ms
23 66.28.31.226 73.372 ms 73.110 ms 73.374 ms
24 66.28.31.225 77.728 ms 75.186 ms 81.217 ms
25 66.28.31.226 72.694 ms 74.095 ms 72.731 ms
26 66.28.31.225 77.943 ms 75.047 ms 75.341 ms
27 66.28.31.226 73.724 ms 74.823 ms 72.988 ms
28 66.28.31.225 82.380 ms 76.227 ms 76.440 ms
29 66.28.31.226 73.176 ms 72.659 ms 72.878 ms
30 66.28.31.225 80.171 ms 75.154 ms 75.276 ms


We called one hour ago and asked for a confirmation of our emails. He said he sent us an answer by email. Of course we didn't get one. Actually the only one today we missed out of dozends others.

Then i told him that his network is not reachable since 8 hours which of course if not true he said. "Our network is up and running". Hmmmm....

I said, I don't care i want to make shure that the server will be ready for shipment by Friday.

Then he comes up with "not having our credit card on file".
I am asking myself where did we send the info from the webform then and what confirmation did we print out? :angry:

Then he just hung up the phone!!!

After this was happend he got another email from us:
Hello Mr. Chris,

after you cutting our conversation at the phone i just want to tell you that we are not going to play a game with you.
You will have the server (our server and in the state you got it, we'll compare the serial #) ready for shipment until Friday or you are going to have a big problem. To remind you it's a 1U, double P3 1Ghz, 2GB RAM and 36.7 SCSI. You say that you don't have our CC. You know that it is not true as we submitted this on your website and we even have the proove of it (printout), Zabia Networks (insert Card Holder here).
If in any case you really shouldn't have it please provide us with an payment link to make an online payment on the agreed $100 for the first month. Any other charge or payment will get rejected or charged back. For the shipment we will pay fedex directly. Now that you know our good will (which you didn't have at all) it's up to you to solve this in a civil manner and quickly.
Regards


So, for the records of anyone thinking about going with lightone, DO NOT GO WITH THEM!!!!

And to you lightone. It would be really better for you, you get this server ready for shipment ASAP or your REAL problems won't be far. Take it as it sounds. :angry:

O My!

I am sorry to hear this microsol

It's quite a story.... I would like to hear from the other side too..

B

Their network is still not reachable after 9 hours!!!
Just try yourself: 66.28.179.11
You can see yourself that you will get stuck in a loopback at 66.28.31.225

i am sorry to hear your situation, best of luck for you!

I am just wonderring, what would you do if they refuse to ship your server? I assume you do not live in the same state. Things will be complicated is this is so because the only way you would pursue this legally if to file a claim court/sue them on the state where they live or have property in. I know how much you would be frustated since I was almost in the same situation as you (took me 3 months to resolve it!)

This is important because I see that people would just sent their equipments without actually knowing whether they will see their equipments again or easily get their equipments back. What would one do in this situation, especially if the equipments are sent to different state (not easily within reach) or even to different country?

again, best of wishes for you.

cheers,
:beer:

you get what you pay for

Joe

Originally posted by JBIZ718
you get what you pay for

Joe

What exactly was he paying for? All he said was 100$ for the first month.....

$100 for a month on cogent isn't that unreasonable. Many providers offer such packages, just because you're not paying the highest price in the book doesen't mean you dont deserve reasonable service and support. I've always been insulted when purchasing hardware and hearing that, most notably a laptop i got a few years back for school (i've got a writing disability), it broke down, and the vendor i purchased it from taunted me on the phone because i got the "cheap" laptop (which mind you wasn't cheap by far heh).

Pizza Pizza gives you a nice pepperoni for $7 for a large, do you avoid purchasing from them because you think they might spit in it? I'd hope not :D.

BTW, microsol, not trying to compare myself to lightone (not after this haha), but if you think his signature is bad, you'll have to send a server my way just to see mine :D, last ups shipment i signed (with those wierd little pads), they thought i was coloring it or something i think.

Heh... You outta see my signature... When I got my license, I had to sign on a wired pad too... THe stupid lady made me sign my name 7 times! The lst time I signed it I told her "Hey, lady... I cant sign any better than this, and I'm actually signing it readable." She didny like the comment, but oh well...

microsol though this has never happened to me, I wish you the best of luck getting your equip back. Keep us posted.

Originally posted by JBIZ718
you get what you pay for

Joe

Look JBIZ718. I AM TIRED OF YOUR STUPID COMMMENTS!!!! :angry:

How many times did you post the same on threads where you actually have nothing to say? Bumping posts up, he?
If you have nothing productive to contribute, WHY DON'T YOU JUST SHUT UP? :angry:

microsol, I know this is going to bum you out, you do normally get what you pay for. Sorry to hear about all your problems :(

Update: I just had Chris from lightone.net on the phone and he assured me that the server will be ready for shipment by tomorrow. I will keep you updated.

Sorry to hear about the problems you have, Microsol and I wish it could be resolved soon.

I'm also surprised that so far there's no one from Lightone or one of their customers here responding to your post.

Hey

microsol why dont you come here and make me, tough guy.

I have no sympathy for people that use low end solutions and get burned.

As Rackmy agrees you do get what you pay for. After being in this industry for 3 years good solutions cost $$$, but hey dont believe me, just look at your situation, it proves my point

Joe

Their having celebrity boxing matches on tv now, maybe microsol and jbiz can box it out live???

Lightone.net seems to have a consistant barrage of complaints, im not sure why you would have signed up with them in the first place... But i am sorry to hear of your problems, 5 hours for a reboot is rediculous, id be out of business if i did that.

Feel good about the fact that their poor customer server will put themselves out of business.

If your happy with another cogent provider, speak up, so no one else makes the same mistake of going with lightone.net, we can at least make this a learning experience.

AND IN THIS CORNER OR THE RING STANDS JBIZ 150lbs (??) SOAKING WET, WITH 3 WEBHOSTINGRADIO INFOTAINMENT CALLS UNDER HIS BELT.

AND IN THE OTHER CORNER STANDS MICROSOL, WITH PREVIOUS EXPERIENCE DEALING WITH LIGHTONE.NET...

umm good luck jbiz, your getting your butt whooped :) jjk :)

P.S. Ive never laughed so hard when i read "microsol why dont you come here and make me, tough guy.?" thought i was in a western movie or on the playgound or something....

good times good times...

NO where else.. :)

As As Rackmy agrees you do get what you pay for. After being in this industry for 3 years good solutions cost $$$, but hey dont believe me, just look at your situation, it proves my point


I don't think anything can be further from the truth. The dirt cheapest solutions (kingcomp) might leave people sour, but buying the most expensive solutions isn't gonna solve your problems. Some people offer cheap solutions which are GREAT, i mean look at rackshacks popularity.

This applies to almost everything, i've got a tech working for me who i pay $15/hr, and he can run circles around me in *nix administration, is honest, dependable, and rock solid under stressfull situations... and NO you can't have him, he's MINE! heh....

While others might pay $150/hr, i find it unlikely they get better help for that 10x pay increase, they get a few useless certificates that indicate their employee had the $$$ to spend on it, not necessarily the skill to apply it.

Originally posted by JBIZ718
Hey

microsol why dont you come here and make me, tough guy.

I have no sympathy for people that use low end solutions and get burned.

As Rackmy agrees you do get what you pay for. After being in this industry for 3 years good solutions cost $$$, but hey dont believe me, just look at your situation, it proves my point

Joe

Do you react the same way with your customers? I really can't believe how your company is still in business with the attitude you show on these forums. You think you're the best and without any errors, he? I have no sympathy for people like you and I am glad i don't have to colocate in "your" datacenter ;)
I won't get into your game which has nothing to do with this thread and i ask you kindly not to post anymore in this thread.

Hey

Microsol I react the same way to my customers who think that they can get the same solution for dirt cheap. 99 % of my customers have been educated on hosting and you know in 3 years my company has lost 2 count that 1, 2 customers in 3 years. Since you arent a customer and never will be, Dont judge my company since youve never used it. I will say that I am proud of it and work my ass of for it. So please dont insult me with you non factual comments.

Also dont twist my words
I have no sympathy for people that use low end solutions and get burned.

I said that, its a general comment. And people agree that cutting corners in this industry gets you burned.

In regards to the datacenters I use you are starting to insult other companies, Including AffordableColo, Equinix, and a private one.

Overall if you continue to state harsh words towards me, I will respond.

On top of that you come here, start a flame post against lightone and then resolve it offline. Dont you think it would have been smarter just to contact them, it obviously worked, i think we need to see the opposite side of this story. I think microsol is full of it
Great customer you must be


Joe

Hmm, yeah...:rolleyes:

http://www.webhostingtalk.com/showthread.php?s=&threadid=39882
Unlike other companies who use less then Tier 1 Bandwidth, our Reseller plans are on Powerful servers with Top Notch Bandwidth. The servers we use arent your $99 ones to make it easy.

http://www.webhostingtalk.com/showthread.php?s=&threadid=39470
I buy used machines for about 50-60$ then about $50 for shipping
Usually like PII 350 - 6.4 gb HD, 64mb of RAM
Cheap but i upgrade the HD, and ram then use it for linux


http://www.webhostingtalk.com/showthread.php?s=&threadid=39357
Well just in the Chicago Equinix facility we have space in
A combination of Cogent/Internap. If cogent goes down internap will pick up automaticly
1U = $50
Cogent/Internap = $60 - 1mbps (300gb)

http://www.webhostingtalk.com/showthread.php?s=&threadid=37444
I would just keep in mind that Cogent is expected to burn through there money within the next 7 months.

http://www.webhostingtalk.com/showthread.php?s=&threadid=38655
I would go with dialtone all the way
THere bandwidth is going over tier 1 carriers and is much faster then any cogent bandwidth
To me quality is better then quantity

http://www.webhostingtalk.com/showthread.php?s=&threadid=38861
there are actually no good companies out there

Ok, i think this is enough but i could pull endless quotations.
As i said, i will not go into this game and this will be my last post in here about anything which doesn't contribute to this thread.

The funny thing is that, you wasted your time to pull posts that all are justified based on the thread they were posted.

Except for there are no good companies which was joke.

Other then that, I do use equinix in chicago with internap, and cogent/internap. I do buy used machines to learn on. I do recommend Tier1 bandwidth. I do own stock in cogent. I do know they will burn through there money in 7 -12 months. Our reseller plans arent on 99$ servers. Now that youve stated all factual info i thank you

Other then the joke, i state truthful statements I do agree.

Thanks

Perhaps we can put this thread back on topic now, any further comments should be directed to jbiz on his weekly talk show. You can call in and discuss it with him live... for schedules see webhostingradio.com


AND NOW FOR SOMETHING COMPLETELY DIFFERENT!!!
Beware Of Lightone.net!!!!!!!!!!!!!
ANyone else have similar storys about lightone, any one have any recomendations on what microsol should do. Anyone else wish to offer their condolances.

*whips out a stick and 4 marshmellows*, ahhhh, roasting marshmellows over the open flames.... *hands one to charles* *hands one to microsol*... *eats the rest* :D

:cartman:

You're too funny charles..

Anyway, keep this on topic please... Any further insults can be carried over SMTP.

teck.... yo momma so ...... oh... smtp.... okie :D

(j/k) :D

/ban im sorry porcupine but im going to have to ban you, you failed to follow the alimighty moderators rules, and you attempted to slip me some spiked marshmellows...

So any resolution yet with lightone microsol (trying to keep this thread on track)

wouldn't that be /mode webhostingtalk.com +b ....? heh.

BTW, that marshmellow wasn't spiked.... i just licked it first :p

weekly talk show :rolleyes:

Originally posted by scott2
weekly talk show :rolleyes:

Make shure the next is not about you ;)

I don't think this is funny at all. microsol has just suffered a terrible experience. And Joe, how could you be so compassionless? I make no judgement on the statement of "you get what you pay for", but at least you should have the sense not to insult microsol while he is going through this. Granted, getting lightone may not have been his best decision, but that doens't give you the right to insult him.

And all you other people, do you think this thread is a good playground to make all you jokes? Participating on an online forum is a very interactive experience, but while you are busy interacting each other with your jokes, keep in mind what a dismal topic this thread is about.

I don't want to pick up another argument, so this is probably going to be the last post I make in this thread. And microsol, I wish you the best of luck in recoving from this situation.

(Also, I would like to request that the moderators consider removing all the none-constructive post from this thread.)

Peter

Sometimes the best cure for sorrow is laughter....

microsol,

I think you'll learn that the hosts that say "you get what you pay for" are the ones that are sick and tired of having places like Rackshack come in and steal all their business. They are bitter. Ignore their comments.

"You *should* get what you pay for" - That's my motto. After all, who sets the prices? The company. They should be delivering what they advertise.

Best of luck with your dealings.

I think we have to stray from the 'you get what you pay for' debate, as paying more doesn't guarantee you'll get better service. Experiences with lightone only from now on please, PM/EMail any comments unrelated (please).

Originally posted by JBIZ718
I have no sympathy for people that use low end solutions and get burned.


Joe, I think microsol is dealing with lightone o a colocation basis, which I don't think is that much cheaper than your offer here (http://webhostingtalk.com/showthread.php?threadid=36074&highlight=cogent) in which you only try to make $25/mo per mbps off cogent bandwith. That is, I believe, considered a low price offer ($25/mo per mbps profit is ... how should I put this ... low profit). But I suppose you don't think "you get what you pay for" applies for you, do you?

microsol, I am just wonderring about your colo deal with lightone. How much is it compared to what Joe offered on the other thread?

cheers,
:beer:

Ok you base that cogent costs x on just the cogent price

There are other costs involved including fiber between routers and switches

Routers
Switches, and other stuff.

So Cogent itself is cheap but when you use good hardware costs do go up. On top of that Internap is not cheap by and means and the bgp 4 hardware is also pricey. Overall they are not the same deal at all.


Joe

Porcupine, please be so kind as to stop badmouthing Kingcomp ;)

I've had one of they're servers for 3 weeks now and they've bent over backwards to keep me happy up till now. They do have the occasional moment that their support takes a while to get back to you, but mostly they are quite promt.

Just had an email off them stating their power is being upgraded next Saturday (23rd) and that all servers will be down for 12 hours, which showes they are trying to improve their facility. Actually this will be the first downtime on my server since I've been with them other than the downtime I had when my server crashed (took them 15 minutes to reboot it) and when I needed an OS restore due to a corrupt RPM that messed up linux (they had the reinstall done in about 2 hours).

They're price is low, but they still seem to care about the customer, I just hope it stays that way :)

OK, now let'c get back on topic...

Please, point me to where im badmouthing kingcomp. Stating facts is not badmouthing. Their services are "dirt cheap", and thats not necessarily a bad thing. They do exactly what this post is all about, they cut corners, they dont provide customers with UPS coverage, and have no HVAC. All i was stating was that they were by far the "dirt cheapest" solution, if you know one cheaper for what they offer, let me know, and we can retitle them "the second dirt cheapest".

BTW, your server will be down for 12 hours because they don't have UPS, im surprised, if i knew my power was going out, i'd be sure to swap the ups's to extension cords to another suite and pay the owner of the building, or someone for 12 hours of power.

Didn't you see the ;) ???

NEway, guess you are right about the power cut, but then I don't really care, because I know I'm getting exactly what I'm paying for and I know it ;)

Wouldn't surprise me if I do switch to a more 'upmarket' host sooner or later, but the Kingcomp deal is just fine for learning how to admin a server and just happens to have the extra bonus I can host a few sites on it too. Seeing as I'm not selling webhosting, a bit of downtime every now and then doesn't really bother me at the moment.

Also, I wouldn't say anything bad about you porcupine, seeing as in all our previous contact you been pollite and seemed knowlegdable. I'm not excluding the possibility that I will consider you as the more 'upmarket' host in future ;) But that's at least a few months away if Kingcomps uptime and support stays the way it is at the moment :)

Originally posted by JBIZ718
So Cogent itself is cheap but when you use good hardware costs do go up.

You may not get what I mean. I undertand what you said above completely, but is $25/mbps profit enough for you? $25/mbps profit seems to be crappy low profit, which probaly put your offer in the same price range as lightone's colo deal. How can you accuse of ligthone offering a cheap deal (hence, you get what you pay for) while you too offering the same cheap deal? (1U with 1mbps for $105/mo)? Do people who go with your $105/mo colo deal suppose to be expecting "you get what you pay for" service from you?

I see that you also have started to offer cheap dedicated server (the one that includes 100GB of non-cogent transfer). Hm ... if everybody is going to get what they pay for, I would definitely not going to get this server from you. way too cheap.

I hope you get what I am trying to say. Microsol is having problem and I would just surprise to see you have no pitty on him yet telling him to realize "you get what you pay for" where you too are offering cheap deals with very low profits on them (server/bandwith).

cheers,
:beer:

hrmmmm... didn't i have a post here after tazzmans? Am i going crazy or did it just go poof and disappear? :[

<<MOD NOTE: Nothing in thrown threads, sure you hit the submit and it accepted it? You might not be crazy, there's been a couple of problems this week, but I think it is getting back to normal. If you're sure, report to Matt/BC>>

Im not really sure where you come up with that we offer cheap non cogent transfer, and why im even justifying my companies position to its operations, but I will just so we can clear up these matters.

If you read that particular post you will understand that it was 1 particular server we had in stock and would never offer it again. THe server itself was used by a company that went out of business and had been a client for 9 months. We just wanted to fill it quickly. That same server if you go to our site is normally $275 a month.

So please dont put is in the "we supply cheap solutions" it was justified. We offer some affordable solutions, but if you want a high end system the price does get up there.

What you dont mention is that the majority of our chicago business is done over internap which starts at $450 per mbps and the cogent/internap is used for streamin customers and other stuff.

In regards to our colo. I do know what lightone has after conversations with chris myself, and our colo is much different then there's. It may come out to be similiar in price but thats about where the similiarities end. Also colo in the chicago equinix IBX facility on Cogent/Internap is not the majority of our business, and is used in our business plan to offset other costs. People that use our facility understand that there server will be housed in one of the nicest datacenters in the world. On top of that will also get Top Notch support which has been a import aspect of my company as well. If your ever in chicago Ill give you a tour of Equinix, and you can see for yourself.
Joe

Originally posted by dektong


Joe, I think microsol is dealing with lightone o a colocation basis, which I don't think is that much cheaper than your offer here (http://webhostingtalk.com/showthread.php?threadid=36074&highlight=cogent) in which you only try to make $25/mo per mbps off cogent bandwith. That is, I believe, considered a low price offer ($25/mo per mbps profit is ... how should I put this ... low profit). But I suppose you don't think "you get what you pay for" applies for you, do you?

microsol, I am just wonderring about your colo deal with lightone. How much is it compared to what Joe offered on the other thread?

cheers,
:beer:

Lightone: $100
Joe: $105
:rolleyes:

microsol, did you problem get solved?

Not yet. As I said above, Chris agreed on the phone yesterday that the server will be ready for shipment today, but I can still see it online. We've shot another email off today asking to make the server ready for shipment.
Additionally UPS AND Fedex are giving me a hard time to organize the shipment from where I am :(

Maybe its connected to a really big UPS in the backup of UPS's truck (no pun intended har har har :)) and connected through satillite back to lightones expansive data center...

Hey we can at least give them the benifit of the doubt...

Originally posted by JBIZ718
[B]Im not really sure where you come up with that we offer cheap
non cogent transfer

I was primarily commenting on your colo offer on cogent bandwith ($55/mbps and $50/U) and comparing it to lightone colo offer on cogent bandwith. Both your and lightone's offer are on the similar price range (well, you are "more expensive" by $5/mo if that matters). So, according to you, microsol should expect the same quality of service whether he decides to go with you or lightone; "he gets what he pays for".

Enough said about this. Too bad you did not give microsol any sympathy, your sympathy to him might even get him on your boat. But probably if "you get what you pay for" is always right as you suggest, microsol won't even consider your $105/mo offer, no matter how nice your facility is. The quality of an NOC is not an icluded parameter in the saying "you get what you pay for". Well who knows ...

cheers,
:beer:

Microsol it may not be my place but seeing how I am in Denver if you need it picked up and shipped to your new host I would be willing to help you out.

just email me if you need any help paul@venturesonline.com

Originally posted by Paul L.
Microsol it may not be my place but seeing how I am in Denver if you need it picked up and shipped to your new host I would be willing to help you out.


Dangit Paul! This is the "flame thread", not the "offer to help a fellow WHT'r thread", sheesh :D.

LOL I know but I hate to see him stuck like this. :)

Hehe, yes, why see him stuck like this, when you can see his server in the backseat of your car, riding home to daddy :pimp: lol :D

You guys are bad :D

Originally posted by Paul L.
You guys are bad :D



Ooooooo-ya.... but we make it feel so good :pimp:

I'm sure microsol enjoys a good laugh, even after a bad screw :D, ok so that one was worse, i'll stop before i dig my grave too deep to jump out of. Either way, everyone needs a good laugh now and then :laugh:. Man, i leave for vacation tonight for a week... i dont know what i'll do without WHT, my post average will drop! from like 7.5 a day to ... 7! Nooooo!!!! and what will my customers do, its not like they really WANT to talk to paul (partner), they all want me! lol :)

Porcupine i dont appreciate your continual use of the pimp daddy emoticon. It promotes drug use and the degragation of the female counterpart. Besides this is the 90's we dont wear top hats and gotees anymore.

If you continue to stereotype us, i will be forced to let guido have his way with you.

LMFAO,

THATS IT! I didn't want to say this, but now im gonna hafta. I already had my way with guido, so HAH! I couldn't help using the pimp daddy face, there were no other appropriate ones, we need MMMOOORRREEE, although i never use the :crap: one and i kinda like it, makes me laugh :D

Update:

Just had Chris on the phone. Yes, unbelievable, but I got throught.
"Hello, i am blah, blah, blah..... I wanted to know when our server will be ready for shipment. I can still see it online."

"Hmm, well, I don't know. Let me check. Hold on a sec...."

The sec went minutes and then he just hung up the phone.
Now he's not even taking the phone anymore and emails gets returned as "undeliverable". He's on ICQ but not answering any question. Now judge yourself about him.
I just was asking myself where all these "happy" people from previous "lightone" threads are.

Hmmm.......
:eek:

Thats pretty crappy microsol :(. Phone a friend and get him to pretend he's a lawyer, that might get lightone on his feet :).

There's somebody very close to his location taking care of it (hopefully).

"taking care" of it? Does this involve a baseball bat, or a old 80's buick with 90% tinted windows? Hehe, i wish you the best of luck, might as well say that now before i disappear for the week microsol :)

I sent guido down to lightone, baseball bats are so out though, we carry tasers now. SO much easier and cleaner.

Update:
Haha, if it wasn't so serious it would be too funny:
http://www.lightone.net/html/about.html
At lightone, Customer service is our main concern. We answer to no one. :eek:

The pickup is sheduled with Fedex but the server is still online. No answer whatsoever.

Some other nice (or not so nice) things:

http://www.lightone.net/html/support.html


<title> LightOne Communications, Inc</title>
<link REL="STYLESHEET" TYPE="text/css" HREF="http://****.lightone.net/style_corp.css">

<script language="JavaScript">
<!--
function Pcertify() {
popupWin = window.open
('http://www.bbbonline.org/cks.asp?id=7112000045123',
'Participant',
'location=yes,scrollbars=yes,width=450,height=300')
window.name = 'opener';
}
// -->
</script>

<img
src="http://ad.doubleclick.net/activity;src=46510;type=countas;cat=home;ord=25362920465722000?"
width="1" height="8" BORDER="0" alt>

Copyright © 2001 LightOne Communications Corp. All Rights Reserved.
:eek:

So what are they then? An Inc.? An Corp? BBBonline? Oops, account doesn't exist? Ad banners? I wonder where they copied the code. :eek:
Isn't it against US laws saying you are an Inc. if you are actually not?

Originally posted by microsol
Some other nice (or not so nice) things:

So what are they then? An Inc.? An Corp? BBBonline? Oops, account doesn't exist? Ad banners? I wonder where they copied the code. :eek:
Isn't it against US laws saying you are an Inc. if you are actually not?

It's illegal in all civilized nations to claim you're registered as something you're not last i checked. Thats totally illegal, but it wouldn't surprise me if they were incorporated. A lot of people who plan to setup a shady business (not implying anything) are wise enough to get incorporated before they get sued out of their house/car, etc.

Originally posted by microsol

So what are they then? An Inc.? An Corp?

Isn't an Inc. (incorporated) a Corp (corporation) ?

it's the same thing. Just most of us prefer Inc. instead of Corp. Dont ask why, just sounds better and is easier to say :)

I don't care. This case is already where it should be and soon he will get what he deserves:

Check the attached pic. :D

Here's the next pic:

LMFAO (we need a smiley rolling around on the ground).

Is that a bbb type complaint, or attempting to process a chargeback for your VISA? I don't think i've ever seen that site before ^_^.

That's the Federal Trade Commission. I think I will need something bigger than the BBB in this case.

Ouch, but just curious (no offense) but what do you expect to get done? (we all know how effecient some of these places are heh). And whats the official complaint other then :crap: (if you know the smiley ...) heh

I know that you are reading these forums, lightone. In fact you do right now. So, where's your answer? Be careful what you answer as we might have more evidence to show to everyone.

Heh, *grabs popcorn*, if SharpNet had a forum, i bet this is what it'd be like, except the customers would have machetti icons and uzi icons beside their names lol :D

Hmm, he disappeared. 2 minutes after the FTC post we had this little conversation:

bladely(23:37 PM) :
FTC?
bladely(23:37 PM) :
Police?
bladely(23:37 PM) :
lol
bladely(23:37 PM) :
this is a civil matter
@microsol(23:37 PM) :
Not for fraud attempts!
bladely(23:37 PM) :
es
bladely(23:37 PM) :
yes
bladely(23:37 PM) :
this isnt fraud
bladely(23:38 PM) :
threatning us isnt the way to handle the situation
@microsol(23:38 PM) :
Then get our server ready for shipment NOW!!! Fedex will show up there soon and if the server is not ready you will be responsible for any penalties charged by them for the pickup.
bladely(23:39 PM) :
I dont think we can get it that fast
bladely(23:39 PM) :
I offered to ship it for free
@microsol(23:39 PM) :
I don't care. You got told yesterday to have the server ready fpr shipment by today!!

bladely(23:39 PM) :
http://www.webhostingtalk.com/showthread.php?s=&threadid=39935
@microsol(23:40 PM) :
And? Is it not the truth?
@microsol(23:41 PM) :
Anyway, you where very fast responding. What about your responses before? Why didn't you answer? Or do you just answer when you feel like?
@microsol(23:42 PM) :
Hello?
bladely(23:43 PM) :
heh
@microsol(23:44 PM) :
so? when will the server be ready?
@microsol(23:45 PM) :
I am not going to play games with you about MY server, actually our companies server, but at this time you are only involved with me. You will not get involved with my partner!
@microsol(23:48 PM) :
I'll give you the last chance. Get the server ready for shipment today and as soon as it is out of your DC i will contact the FTC and tell them that this complaint is resolved.
bladely(23:49 PM) :
you really trashed us
bladely(23:50 PM) :
just reading the comments
@microsol(23:50 PM) :
It was up to you! You have been provocating this situation. Again, we are not in this business to play games with you.
bladely(23:51 PM) :
heh
bladely(23:51 PM) :
you went to far
bladely(23:51 PM) :
really
bladely(23:51 PM) :
we didnt even know your box was down
bladely(23:51 PM) :
in the emails
bladely(23:51 PM) :
our pager stuff only handles like 40 characters
bladely(23:51 PM) :
the 5hrs is because we didnt know
bladely(23:51 PM) :
we didnt know which box etc
bladely(23:52 PM) :
not only did you just vent
bladely(23:52 PM) :
ftc?
bladely(23:53 PM) :
and you lied
bladely(23:53 PM) :
you never paid us $100
bladely(23:53 PM) :
:-)
bladely(23:53 PM) :
so PROVE to them you paid $100
bladely(23:53 PM) :
and how are you gonna do that?
bladely(23:54 PM) :
they will drop the case based on lieing
bladely(23:54 PM) :
come on
bladely(23:54 PM) :
and 5hrs we didnt even know your box was down
bladely(23:54 PM) :
let me go on
bladely(23:54 PM) :
Before any shipment we agreed on an Redhat clean server install, installation of Plesk and binding an amout of IP's to eth0 and some more IP's to eth0. \\
bladely(23:55 PM) :
you complained about ips?
bladely(23:55 PM) :
I dont remember this being a managed service?
bladely(23:55 PM) :
you paid for managed colo space?
bladely(23:55 PM) :
..
bladely(23:55 PM) :
and 2gigs of swap? who cares
bladely(23:55 PM) :
btw did we charge you for your reboot
@microsol(23:55 PM) :
I don't care. Package the server and contact me ASAP when ready!
bladely(23:55 PM) :
and tech fee's for helping you out?
bladely(23:55 PM) :
haha
bladely(23:55 PM) :
no
bladely(23:55 PM) :
NO YOU WILL LISTEN
bladely(23:55 PM) :
you went to far
bladely(23:55 PM) :
and you lied
bladely(23:56 PM) :
and your ips were brand new from cogent
bladely(23:56 PM) :
we did whatever we could to stop the ftp's
@microsol(23:57 PM) :
I don't care. We have bought plenty of space in another DC and want all of our "babies" at one place. Package the server and contact me ASAP when ready!
bladely(23:58 PM) :
You dont care?
bladely(23:58 PM) :
you can flame us and lie but you dont care?
bladely(23:58 PM) :
nice
@microsol(00:01 AM) :
Look, i have every evidence here, email, screenshots, icq transscripts and even recorded the phone calls to you. SO what? I don't want to discuss with you. I told you that we agree to pay the first month (if you didn't charge it already from our CC), less the Fedex penalty for the sheduled pickup from today and not having the shipment ready. So, get the server ready and we'll get it picked up. That's it!
@microsol(00:04 AM) :
So? When will the server be ready for shipment?
@microsol(00:09 AM) :
Hello? When will the server be ready for shipment?

Microsol as much as I stand by my point of you get what you pay for, this situation doesnt seem like its getting resolved at all, and Lightone this is really leavin a bad taste in many's mouths

I also dont think the FTC will give you the time of day, but this really isnt a big case for them

My recommendation contact a lawyer and sue them.

I would have contacted my attorney right away and put out a motion against them. Its not expensive and if they dont follow it gets real dirty.

Microsol my issue isnt that you shouldnt get some type of service my issue is pre due diligence before you get involved with a company, maybe could have avoided this issue.

Contact a lawyer right away, if you need one the lawfirm that represents my company may be a option for you

Joe

Originally posted by JBIZ718
Microsol as much as I stand by my point of you get what you pay for, this situation doesnt seem like its getting resolved at all, and Lightone this is really leavin a bad taste in many's mouths


So then we can draw from that that your prices are so low that if you reduced them by $5/mo, your service would be the same as the horror that microsol has been going through? Because thats the direct implication you're making, and if thats the case, is your service any good? If so, that 5$ is going a long way!

Its funny how the only thing you get from that is that comment.

If you know how to read , which you may not, you will find that i think i have explained my point on the situation. But Ill copy and paste it for you again. Now take your time, maybe read it a few times.

Previously Posted: Im not really sure where you come up with that we offer cheap non cogent transfer, and why im even justifying my companies position to its operations, but I will just so we can clear up these matters.

If you read that particular post you will understand that it was 1 particular server we had in stock and would never offer it again. THe server itself was used by a company that went out of business and had been a client for 9 months. We just wanted to fill it quickly. That same server if you go to our site is normally $275 a month.

So please dont put is in the "we supply cheap solutions" it was justified. We offer some affordable solutions, but if you want a high end system the price does get up there.

What you dont mention is that the majority of our chicago business is done over internap which starts at $450 per mbps and the cogent/internap is used for streamin customers and other stuff.

In regards to our colo. I do know what lightone has after conversations with chris myself, and our colo is much different then there's. It may come out to be similiar in price but thats about where the similiarities end. Also colo in the chicago equinix IBX facility on Cogent/Internap is not the majority of our business, and is used in our business plan to offset other costs. People that use our facility understand that there server will be housed in one of the nicest datacenters in the world. On top of that will also get Top Notch support which has been a import aspect of my company as well. If your ever in chicago Ill give you a tour of Equinix, and you can see for yourself.
End Previous Post:

Now If you read that, and you can comprehend that. I think your comment is nothin more then talkin out of your ass

Joe

not at all, im just calling you an ass for telling someone they deserved what they got, whereas you offer/have offered similar things at similar prices.

Thats where your wrong

We offer a product that uses cogent, and the price is the same, but other then that there not even close to the same. Ill show you the costs of just having a rack in equinix and i can probably get 2 at lightone as opposed to one at equinix. Yet I still use equinix, and there are many reasons why. Datacenters are not all the same. The networking hardware isnt the same. The fiber between the networking hardware isnt the same. Overall other then cogent, and price , our product is 100% totally different.

And you know what if you due your research on something before jumping on just the price, you can avoid alot of situations.

There are exceptions to the rule, but as i said ive talked to chris and within 5 minutes i knew i would never use lightone. Im not a genious, the questions i asked were not answered to my liking.

For instance what is your backup provider to cogent. It wasnt answered how i liked, so that was a negative point. Overall after my 10 or so questions and the majority of them not what i was lookin for , it was easy NOT to choose them.

All im saying is that if you research just like any other investment, most of the time your questions will be answered and you wont have to deal with crap like this.

Thats what im saying,

I'm calling you an ass for what you said, not what you offer. :crap:

Well im calling you an ass.

Well because you seem to talk out of yours

Joe

Ok, boys. Time to calm down. This thread isn't about asses (is it?), what products competitors offers, Datacenters or whatever. This thread is about lightone and how they (he) SUCK!

I am talking to other ppl right now, on how to resolve this situation. I even could forget about your flame at the beginning at this thread JBIZ718 and contact you soon to get in touch with your lawyers to take our asessment over there. I am tired of people touching my balls (this time not you JBIZ718 ;) )because they think they're far away from us (me).

whats this about people touching your balls? i think i missed that one, :eek:

joe just outta interest what were his answers you didnt like? and what were the other questions,if you remember.
and yeah to some extent you get what you pay for,i agree this sometimes happens, i dont expect a ford to standup next to a jaguar. BUT take a tvr and put it next to anything the like or ferrari or porshe can cobble together that can stand a hope of getting near the speed of the tvr and check out the stonking price premium for the porshe. why, different companies,different structures etc. now and again you get good deals cheap (like yours albeit a one off but you get my drift) rackshack are managing to change the marketplace somewhat. you might argue they dont offer as comprehensive a service and lack an sla but what they do offer they offer at an extremely good price even considering the limitations.
anyways the main point of the thread is that lightone seems to have run into a bad patch, i guess it will teach them to be a bit more accomodating to their customers and not be so awkward. i bet theres many people will think twice before signing up now.

Originally posted by richy
i dont expect a ford to standup next to a jaguar
It's funny you should compare ford to a jag. :) Maybe a ford and a porsche or mercades.

Maybe a ford and a porsche or mercades
You mean mercedes? :)

Originally posted by rey

You mean mercedes? :)
Hey, I was proud that I remembered the s in porsche. Don't steal my thunder now. :)

Chris is very is silly - he billed my card without my authorization.:angry: Very silly....

Chris, as I say I will very strongly kick you if I will not receive my money back.

Please, any advices how it is possible more strongly damage this thief except chargeback?

Originally posted by porcupine


...

This applies to almost everything, i've got a tech working for me who i pay $15/hr, and he can run circles around me in *nix administration, is honest, dependable, and rock solid under stressfull situations... and NO you can't have him, he's MINE! heh....

While others might pay $150/hr, i find it unlikely they get better help for that 10x pay increase, they get a few useless certificates that indicate their employee had the $$$ to spend on it, not necessarily the skill to apply it.

...


OK, I'll bite. I have had this argument with clients before. Why pay you X per hour when I can have 2 cheaper people for the same price.

Me response: hire me and find out why. I work in a team of 10 people right now. I'm one of two leads. 9 people work on one project, I work on all the rest of them - and do production support - and help lead the other project.

I'm also the highest paid of the whole group. Hmmm... I wonder why?

My point? When it comes to help, you almost always get what you pay for. In the Washington DC market that $15/hr tech would likely be a fresh high school grad who "played with linux" in his spare time and has mad quake skills. If you want someone clued in you would need to pay $50+/hr and if you wanted someone good $100+/hour.

Of course rates depend on your market, but I think the scaling is the same. Really good people command really good rates.

OK, I'm done ranting. :-)

Take care,

Brian

Actually, mines a medical student, but he's extremely good at unix/linux/bsd. Its not a base of what you pay people, its a base of what people you get. If you just post an add in the paper for $15/hr, of course you're gonna get junk, if you know a leet unix admin who needs a job and wants to work from home in his spare time, you'll likely get something good.

Welcome to the club Dimitry. Any others? We could team up.

Another funny thing I found. Pay attention to the red arrow:

Originally posted by porcupine
whats this about people touching your balls? i think i missed that one, :eek:

True :rolleyes: :D

Can i play the equivalent of Canada and take the refugee's? :D

Originally posted by microsol

Another funny thing I found. Pay attention to the red arrow:

To make it fair and not to confuse some people reading this thread, I'm going to point out that anything.lightone.net goes to the lightone.net web site, and the subdomain you used can be anything even "thebesthost" meaning "****.lightone.net" has no significance and does not prove or show anything at all.

We have a server with lightone, and while there were some problems earlier in the year when we signed up, very minor, our server runs without a hitch. Download speeds are great, pings are low, down times are like rarely happening these days.

For $100/month this is a great service, I think before people go out and start bashing a service they need to get the whole story and something about the person that started this thread seems odd!

I have noticed many of the bashers in here are also owners of their own colocation/hosting service. So be careful of whose words you choose to take in to influence your judgement about lightone.

Before any shipment we agreed on an Redhat clean server install, installation of Plesk and binding an amout of IP's to eth0 and some more IP's to eth0.
First thing i noticed after login was 2gigs of Swap space!
We found that Plesk was not installed and all IP's bind to eth0.
After some more emails and days going by he managed to install Plesk and we had to do the eth config ourselfs.


We did ifconfig ips, but not 64 like requested. We wanted a ip justification form, however, we did ifconfig the ips for them with out getting it. Plesk we also installed. We did do the ifconfig not them.

We installed the OS FREE and helped them out, we thought.

2gigs of swap, it doubles the amount of ram you have, which redhat suggests for swap.

Keep in mind they are paying $100/mo which they never paid in the first place.


I couldn't believe my eyes having 100's of thousands ftp login attempts every day causing the ftp demon to shutdown.

I asked friendly what is going on there and what did they have on the IP's before and the answer was: "They are clean and unused. Nobody had them before." Hmmm, ok. He said he's going to look into that and taking care of it. One week later (March 9th) it was still the same!


The block of ips they were on was farily new, never been used as cogent had just released them to us not long ago as other clients know this. All we could do was filter at the router and kill their ftp, we offered a new block to them.


Yesterday i was looking into iptables but unfortunately I locked myself out and needed a reboot. It only took five (5) hours to get any answer even trying to phone and sending emails to an "emergency" pager. Hmmmm........


We got an email that said 'please reboot our server' however our pager devices didn't see which user or which machine so we were unable to determine which server was down. A few hours later, I figured it out and dispatched someone to fix it FREE of charge. Remember this is not a managed colo and we have helped them on several occasions for free.


The top of all is that their network is not reachable today since another 8 or more hours. Don't believe it?


More like their server not us. There would have been alot more posts than this.

If our network was down 66.28.31.226, OUR router, would not have border jumped, because it would have been "down".


We called one hour ago and asked for a confirmation of our emails. He said he sent us an answer by email. Of course we didn't get one. Actually the only one today we missed out of dozends others.

Then i told him that his network is not reachable since 8 hours which of course if not true he said. "Our network is up and running". Hmmmm....

I said, I don't care i want to make shure that the server will be ready for shipment by Friday.


By Friday and he raises this much hell. What day did he post that again?

It's one thing getting mad at us, but really he went over board. He threatened to send someone from VO to "rough us up". Basicly threatning violence over a dispute. I mean, we never even received payment from them and they started emailing us demanding their server, etc etc.

I am happily sending their server back as they wanted it by Tuesday, I am PAYING for the shipping via next-day air Monday. We were gonna get it out today, but as a courtesy, because I thought they were using it, I kept it online till the last second but they wouldn't let me change the fedex pickup to the datacenter.

This person posted all this and threatened us over 5 hours of downtime they caused which we didn't know about and because they thought (which we gave them no reason to think) they weren't gonna get their server back. I mean come on, lightonesucks.org? Give me a break.

Lets review how much downtime we actually had since December. When we moved buildings, which they weren't around for that, we had a week of shacky service. Like 5 hours downtime one day and 4 hours over a week period. Don't get me wrong, it was horrible for all of us. Most of our customers stuck with us and the service was fine. We had a power problem about 2 weeks after that which we fixed.

On another note, the stuff about http://****.lightone.net/ ... um you can go to http://www.2.a.df.lightone.net/ and it shows up. Anything.lightone.net will. :rolleyes:

For my conclusion to this mess, if a service provider did this to me, which one has, at worst (over 5 hours of downtime i caused) I would have posted 'slow to reboot server' not going over board like they did. Who in their right mind threatens to have someone rough them up for 5 hours of downtime? :)

Good, professional, and rational response. :)

Drew

Good Evening,

We actually sent LightOne 4 servers a bit over a month ago for managed co-location.

It was set up shortly after and we have had no problems.

Support wasnt good at first but I must say its improved and LightOne is doing great.

Keep up the good work LightOne.

I dont know where you got he was going to send VO to rough somebody up thats just not true and we do not conduct ourselfs that way.

Yes I did offer to pick up the server and ship it to his new datacenter but all he had was your home address, so knowing the only places that have cogent in this town I called a few friends and found out its at one or two places and that you have servers at both.

I then tried calling you Chris all day, support, sales and your direct line but never got a human on the line.

Also the owner of the DC your in says your not returning his calls either so you may want to give him a call.

Wow. That's not too good.

And considering the source (Paul from VO), well... Let's just say that if Paul is anywhere near as trustable as his service is (and I and most people who've had experience with VO would agree), he's telling the 110% truth.

Er, maybe "110% truth" isn't the best way to put it! I mean to say very honest, very real. Not that Paul fibs the extra 10% or something! Hehehe. :) In fact, he tends to be brutally honest. If he says he tried contacting you, he probably tried all legitimate routes, and indeed, couldn't get through... same thing about the DC comment -- which is probably the most disturbing one. Disturbs me, anyway.

Edit: I just realized... Paul, if I remember correctly, is the most blunt/honest of the VO Crew (all are honest, though). Paul, you go to a "Radical Honesty" seminar or something? I almost forgot about that whole Radical Honesty movement. ;)

I don't care anymore how realiable your service is or not lightone.
We bought plenty of space in another datacenter and that's where this server located at your facility right now is going to be along with our other servers.
You're better off to make this server ready for shipment ASAP.
I am shure that you are not aware about the legal implications for you and your company if not. This will be my last advise in a fair tone. I've got enought from the games you're trying to play with us.
Look lightone, I don't have to lie in here and you don't you think that I can backup anything I say in here? Unlike you I am not going to dig my own grave.
You really should be very careful what you say and you should stick by the truth as i could post everything in here what you said, word by word (yeah, sometimes it's cool to keep everything).
You pushed yourself into this situation and you are the only one of your "Inc." who will be held liable for your actions.
What, we did not pay? What do you want to say with that? :eek:
What for did we fill in the form at https://host2.a1webserver.com/lightc/100colo.html
Look man, we actually pay our bills promptly and ALWAYS, because unlike you we expect to make more "CLEAN" business within the next couple of years.

So, again, when will the server be ready for shipment lightone?

Originally posted by lightone

On another note, the stuff about http://****.lightone.net/ ... um you can go to http://www.2.a.df.lightone.net/ and it shows up. Anything.lightone.net will. :rolleyes:


Hmm, yeah, maybe. But before you had the following URL for your sylesheet http://s h i t.lightone.net/...... but you've changed it by now.
What company is going to use "s h i t" as their hostname? :rolleyes:

Originally posted by lightone


It's one thing getting mad at us, but really he went over board. He threatened to send someone from VO to "rough us up". Basicly threatning violence over a dispute. I mean, we never even received payment from them and they started emailing us demanding their server, etc etc.


We NEVER mentioned anything about VO to you. Stick to the truth boy. Unfortunately I told to "somebody" and only one person at ICQ that VO is close to you and might give us a hand if we can not resolve this with you.
But thanks lightone, now we have one more person on our "black list" after finding out he's "spying for you".

Originally posted by microsol


Hmm, yeah, maybe. But before you had the following URL for your sylesheet http://s h i t.lightone.net/...... but you've changed it by now.
What company is going to use "s h i t" as their hostname? :rolleyes:

I could not withstand to post a proove of that.
Yeah, this screenshot is from today, but luckily I did not close the browser ;)

Originally posted by microsol
But thanks lightone, now we have one more person on our "black list" after finding out he's "spying for you".

Wow, spies and a blacklist.
Sorry for giggling, Microsol, it's just, it's quite a "kindergartenish" move here...

Originally posted by cyansmoker


Wow, spies and a blacklist.
Sorry for giggling, Microsol, it's just, it's quite a "kindergartenish" move here...

True, but once there was a person we thought we can trust but the most important thing he had to do was to quickly inform lightone of what we talked about.

I believe its okay for a client to vent when he is upset or dissatisfied with his provider's service. But Lawd, Microsol.....ENOUGH already!! More of a lynching. I have specifically refrained from making comments until I spoke with Chris to get his side of things. I had to TALK to him after viewing more of microsol's attachments and reading the ICQ transcript of his chat with Chris. There are two sides to every story, and I like to stay fair.
All you fellas who are enjoying yourselves over this gangbanging, there are folks you provide service to, and they are all reading these threads. I know two or three of your clients and we have already exchanged laughs over your posts in this thread. Lets hope none of your comments in here come back and bite you in your well deserved butts.
Chris is not perfect, and neither is any provider I have ever been with. And lawd, I hope ya'all are not gonna say you are perfect providers. Because my legal mind would just love to take you up on it. :D
Here's where I jump into legalities. Microsol, in the beginning, I felt for you...but ..listen...your 15 minutes of fame is up! Next round you might just be the recipient. All this over 5 hours of downtime is way too much. (not saying its acceptable..but it does happen. And Lightone is not the first provider) I'll give you an example from a thread you started a while back.
http://www.webhostingtalk.com/showthread.php?s=&threadid=15444

QUOTE: We shut the server down and sent an email to Mister Playboy telling him that we'll look at his server within the next hour and that we found out what he had done and that we have to go into the server to cancel the IP's which belong to other customers. And in the future PLEASE ONLY to use his assigned IP's.
We went into the server about 2 hours later (it was a very busy day)....END QUOTE

QUOTE: As i said before, it was a very busy day and his server was up and running 18 hours after discovering the disaster.
ENDQUOTE

Oh...wow, its possible for a provider to get busy and not fix a problem IMMEDIATELY? And WOW, you know or have people who will "hack" into a client's box to see if they are spamming?

Before we all go around throwing words like FRAUD and THIEF in a public forum, with witnesses plus words that are here for posterity.. These have gone beyond a vent against bad customer service.
Take notice that these words are actionable in every way.
FRAUD is actionable. If Chris has defrauded you ..please dont waste time filing with ftc, go ahead and SUE him. But please I'll advise you to have your lawyer actually explain the elements of FRAUD to you before using it freely.

Now if you accuse Chris of Fraud and he has not committed fraud against you..... and there are no other facts beyond the evidence you have publicly presented ....... Chris can equally sue your behind for libel and slander.:D

Chris may not be perfect, but here's a reason why a couple of folks like me have kept boxes with him going on several months and through his rough times, is because HE HAS HEART. Something some of us seem to loose in our bid to become rich and famous and hang and quarter the competition whenever we can. :(

All i can say is enough is enough..quit ya damn whining and move on, while we sit back and wait for one of your clients to get a hold of this thread :D, and they will.

Originally posted by queensoul

All i can say is enough is enough..quit ya damn whining and move on, while we sit back and wait for one of your clients to get a hold of this thread :D, and they will.

I don't care. Let them come and read this. They will be very happy about my decision not to move them to our server in lightones DC. Unlike others we do care about our customers and provide them reliability.

Where you quoted me on: "QUOTE: We shut the server down and sent an email to Mister Playboy telling him that we'll look at his server within the next hour and that we...."

This customer actually deserved it because as soon he got it he disabled just about everthing on this server, put and IRC bot on and shell accounts. He also took IP's of other customers which didn't even belong to our upstream provider but to a company located in the same building. When we found out, we did actually after 5 minutes, when he rebooted the server and caused big trouble on the network. The server load was about 21. We contacted the customer by email and even tried to call him, but he didn't answer us. The order also turned out to be fraudulent. Even their domain was disabled by the ca registry. We do not have people hacking for us into other servers (make shure you read again) and we never pushed anyone to do this!
All we got was an anonymous email saying that "they" hacked into his account and found our emails there!

As you said you talked to Chris, now you know what he said. Do you really want me to post the whole transscript from the beginning?

Hear this and hear this well. Read my message...about the rant in your previous thread and my refering to it here, was in reference to TIMING OF RESPONSES. The fact that there have been occassion when you were not able to solve a problem concerning a client immediately, should give you heart and compassion when dealing with a fellow provider. Microsol, give it a rest already!! On this page alone I count 6 instances of your continuous yapping over this great big wrong that has been done to you!

Having read ALL of your posts in WHT, I think i can generally formulate my opinion about the kind of PERSON you are.

Thanks for offering to show us more transcripts........
I know I dont feel like reading anymore of your "evidence". Save it for your lawyer. While Chris saves his for his lawyer.

I think you all forget that this thread was not about his downtime!
As you can see above I said that we aquired space at another DC and we wanted to move this server anyway, regardless of if/how he provides services. The downtime was only the top of the iceberg after asking for our server.

We agreed at $100 month with 300GB and colocation for the server. The server is there since Feb 18th. and he put it online at Feb 22nd. The month has not even concluded and not even 1GB of Bandwidth was used and if yes than only from all these unsuccessful ftp and smtp logins, from spammers and warez ppl trying to use a well known IP. We gave him our CC details so we thought he charged it already. If not, it's not our fault, but we even gave him another hand and said to send us a payment link.
Having a conversation by phone and asking for our server and when it will be ready for shipment he just hangs the phone up.
Asking him ICQ when the server will be ready for shipment doesn't seem to help more. The same applies to emails as they get returned. And we asked MANY times!

[ADD]
Originally posted by Paul L.

I then tried calling you Chris all day, support, sales and your direct line but never got a human on the line.
Also the owner of the DC your in says your not returning his calls either so you may want to give him a call.
Not only Paul and the owner of the DC tried to call him. There was a third person and me trying to phone him all day and night.
If he's available for a few minutes it looks to me like "tricking around" without getting facts or a compromise out of him.
[END ADD]


Unfortunately it doesn't look to me (and to many other people) that he wants to give me the server back and that's what this thread is about.

Spy's, theif's, fraud, FTC reports. Sounds like a good plot to a movie.

Is this a web hosting forum or a conspiracy site? :)

When will the server be ready for shipment?

At this point, I don't think the forum can do anything to help you. OK, the server wasn't sent out, but that's the experience. There is email for asking if the server is going to be sent and at this point, the experience has been posted, and if you'd like, you can post the final resolution to the whole ordeal as another thread when ever it is resolved.