Hi people.

After looking at both companies Splashhost and Mchost I believe Alan's Splash Host is now the better choice, the only thing that I didnt like about splashhost was the cpanel but now they have 2 new amazing skins, i made my choice and i think splashhost its a superior company.


Sorry about my english!

Dan.

And your point would be?

Excellent Choice! I have not been with Splashhost that long, but I can tell you that Alan is a very responsible person. If there is a problem I think that he is the kind of person who will do his best to resolve it to the satisfaction of his customers. I'm very happy at Splashhost. :D

Please explain to me why Splashhost is better than MChost.

I see one major advantage over Mchost. splashhost offers 10GB for $25 Mchost cost $50 for same amount.
I still think VO packages offer better deal than MC or splash.

Originally posted by kickster
I still think VO packages offer better deal than MC or splash.
You mean I could of had a V8? :D

No, seriously, what do you mean by a VO, kickster, I'm not familar with that terminology.

Thanks,

Keith

Originally posted by kickster
Mchost cost $50 for same amount.

$50 for 10GB bandwidth? Not correct ;)

Originally posted by 4solutions
what do you mean by a VO
VO = Ventures Online - here (http://www.venturesonline.com)


Lats...

You need a new calculator Marc.

Bandwidth $5 / 1024mb ie $5/mo for 1 gig..
5x10=50

Originally posted by mhalbrook
You need a new calculator Marc.

Bandwidth $5 / 1024mb ie $5/mo for 1 gig..
5x10=50

Huh? How can 10GBs cost $50 if the 12GB plan only costs $35?

Originally posted by TimM
Please explain to me why Splashhost is better than MChost.
For starters, Look Here (http://webhostingtalk.com/showthread.php?threadid=39801) Splashhost has very good support, I have used them in the past. I actually have used them both in the past. MChost gives the Impression of being the bigger host, but I think currently they are both about equal, but Splash has better support.

I also agree that VO is very good too, which is another host we were reselling with and now have dedicated there.

And just for the record... V8 is awesome....

Originally posted by Lats

VO = Ventures Online - here (http://www.venturesonline.com)

Thank you, Lats, I've noticed that you're one of the more helpful people on WHT.:)


Keith

Originally posted by Kiwi


Huh? How can 10GBs cost $50 if the 12GB plan only costs $35?

I thought he was talking about overages. That's the killer. Yours is about US$10 per GB isn't it Marc? Anyone know what Splashhosts' is? Given the bodgey figures that WHM returns though, it'd be hard to substantiate a charge at all.

Cheers

Gary

Originally posted by Editor
Yours is about US$10 per GB isn't it Marc?

:eek2: What's up with you guys? :D It used to be $5 per GB but we dropped to $3 per GB and more discounts if purchased in larger blocks.

:puke: $3/GB for cogent Bandwidth?

Originally posted by Editor
Anyone know what Splashhosts' is?

"Extras" on Splashhost.com specifies:

1gb Bandwidth $5
10gb Bandwidth $25

I assume that's for overages, but I can't speak for Alan.

$3 for UUNET/Sprint/AT&T Bandwidth.

well here is a few things to consider:

- Splashhost is a one man show? hmm
- Splashhost doesnt seem to have a system admin? :eek:
- MChost, new servers use cogent as primary bandwidth.
- Generally speaking, Splashhost is much cheaper than MChost
- MChost support is _slow_ to say the least ... actually Marc tells us that he is getting new staff, but then, he said he's getting an 800 number 5 months ago which never came around... we'll have to wait and see.


Ive been with MChost for 5 months...but not with Splashhost... so the stuff about Splashhost is just what i have heard, please correct me if im wrong.

In defense of SplashHost, how many complaints about them do you see? Alan is a one man show, but I have yet to see a dissatisfied SplasHost customer.

Alan is the sysadmin, and in the event he's not quite sure what to do, he'll speak to Jay at pwebtech. If someone as knowledgeable as Jay doesn't know exactly what the problem is, you can be guaranteed its a pretty hard problem to find / solve. Remember, much as we'd like to know everything, there are limits to everyone's knowledge.

If Alan runs the show, and he is the system admin... that means the system admin is asleep 6-10 hours a day.

Im not trying to take a stab at Splashhost... but i do believe these points should be considered by potential customers.

Originally posted by Magic
If Alan runs the show, and he is the system admin... that means the system admin is asleep 6-10 hours a day.


That could be wrong. I'm not the only one who work in DTH, but I sleep less than 6 hours for sure :)

Originally posted by Magic
If Alan runs the show, and he is the system admin... that means the system admin is asleep 6-10 hours a day.

Im not trying to take a stab at Splashhost... but i do believe these points should be considered by potential customers.

You are correct but what you have to think about is the average time you respond to any support request. You could sleep 10 hours every day but your response to your customer could be less than 4 hours. It is true one support request could take 12 hours but the next 4 could take 20 minutes.

Originally posted by Magic
- MChost, new servers use cogent as primary bandwidth.


Aleron as primary. Cogent as one of the secondary.

Originally posted by Kiwi


Huh? How can 10GBs cost $50 if the 12GB plan only costs $35?

I'm pretty sure he means extra bandwidth.

Originally posted by Kiwi


:eek2: What's up with you guys? :D It used to be $5 per GB but we dropped to $3 per GB and more discounts if purchased in larger blocks.

http://helpdesk.mchost.com/kb.cgi?view=40&lang=en

That's where I get $5 from your own how much are the extra's pre sales faq answer

Can I suggest seeing as we're getting all sorts of figures that we get it from the horses mouth...

So far I've seen some pretty interesting "suggestions" and what looks like an information source that needs updating with the new figure. Beyond that...

I have never once charged someone for bandwidth overage. If you are going to go over by a gb or 2 one month im not going to make you get your credit card out. Unless you dont tell me your going to use too much.

Yes i sleep about 9 hours a night. What does this mean for you? That means if you happen to send a support ticket in during the night it will not be answered until i get up. That doesnt seem to be a problem for any of my customers. Just because im asleep doesnt mean that if a server goes down it will stay down. I have a mobile phone with me 24/7, i put it in my pillow at night. If you put in a ticket to the emergency department i will be alerted there is a ticket and will get up to see whats gone wrong. If the splashhost site is down, there is an off network e-mail address you can send to which will also alert my mobile phone. What if you dont know that e-mail address? I have given the actual mobile phone number to a few selected customers on each server who will most likely give me a call if something goes wrong.


Splashhost is a one man show? hmm

Yes that is true, ive yet to have a customer who has found that to be a problem though.

I havn't been with mchost but splash hosts support is second to none , anytime I have had a question alan hasn't failed to respond straight away via icq. , highly recommended..

Originally posted by Magic
If Alan runs the show, and he is the system admin... that means the system admin is asleep 6-10 hours a day.

Im not trying to take a stab at Splashhost... but i do believe these points should be considered by potential customers.

Although I am not a host myself, like many members I have a dedi server which I use to host several of my internet properties. I read accross all the forums here - and, believe it or not, I am actually thinking of getting a reseller account even though I have my own dedi. I don't want to mess with it - it is set up in a very specific way that prohibits me from running a cp such as cpanel, plesk or whatever.

Anyway, the arguement about being a one man band and therefor not having 24/7 support is not as relevent as you may think. I am also with pwebtech (as is splashost) and have been very happy with them of late. But not even pwebtech offers their own staff 24/7 just hanging around waiting for your call. Yes, Jason can be contacted in an emergency and will respond to emergencies 24/7. Basically you need to use out of hours support in case something goes seriously wrong with the server. Otherwise, in terms of the actual data centre itself, nac.net, they monitor and keep the network running around the clock. I once had reason to contact them directly because I thought the network may have gone dead, but it ended up being a problem with the AS-NIC root DNS servers; and nac responded to my direct contacting of them which was great.

So what I am getting at is that when you are leasing servers there is a chain of command - a hierarchy of responsibility. The dedi server customer is responsible for running the server. If the server or a process crashes, that is the problem of the dedi customer. If your server hardware goes screwy - the dedi customer can contact pwebtech 24/7 in an emergency. In the case of the actual network the server is plugged into staying online - that is the responsibility of nac.net. I know I am simplifying it here, but the point is that the server should be online 24/7 regardless (almost all of the time). There is really little sleep to be lost because the server admin decides to take a few hours sleep or go to the beach for the afternoon.

A host that is leasing servers in a NOC can of course use various monitoring stategies that can alert them to when the network or their server or a service is down, and they can be paged in the middle of the night and wake up and attend to the issue.

Otherwise, the support issues are to do with customer queries or problems about DNS issues, why their scripts aren't working, etc, etc. This is not critical stuff - it is "during business hours" customer support and it can wait till the morning :)

Originally posted by Kiwi


:eek2: What's up with you guys? :D It used to be $5 per GB but we dropped to $3 per GB and more discounts if purchased in larger blocks.

Hmmm...I don't know where I came to that conclusion then, but consider it retracted.

Gary

$3 when we go over our limit? Thats one of the best deals I have ever seen. How come it is not posted on the web sites?

Ps. V8 sucks. Well it suck in too much gas. inline 4 in a VW is the GOWD. :D try 160 lb of torque in a 1.8 L 4

Originally posted by mhalbrook


http://helpdesk.mchost.com/kb.cgi?view=40&lang=en

That's where I get $5 from your own how much are the extra's pre sales faq answer

Updated. Thanks for letting me know :)

Originally posted by SplashHost.com
Yes i sleep about 9 hours a night...

Alan sleeps??? This is news to me!!! :D

Seriously, everytime I've asked Alan a question via email, I get am immediate answer. I often shake my head when I realize what time it is where he lives. He's giving me the support I need to start my reselling business. And he's never given me any flack for asking all my "newbie" questions.

Timely, informative, and polite... that's what I think of when I think of Alan and Splashhost.


Regards,


Keith

I would recommend Splashhost, Alans support is excellent and you are never hanging about too long for replies either.

Before starting with Splashhost I was considering MC Host but by the time they had replied to a single sales enquiry (over 24hrs) I had received serveral emails from Alan where he was anwering my questions.

{Quote}I have a mobile phone with me 24/7, i put it in my pillow at night.{Endquote}

Yikes - sounds dangerous to me ... all that radiation! :kaioken:

Yeah im a bit worried about that too. If anyone got any better ideas let me know.

well I am not too smart but can you place the phone half a meter away and set the ring to loud?
I mean your pillow is muffling the sound anyways!!

Well i put it at the top of the pillow so it doesnt get muffled by the sound, when i get an sms message it doesnt make a noise for very long so its got to be as close as possible to wake me up when im in a deep sleep.

I would have to say i am suprised by splashhosts comments. :)

Splashhost is one of the few hosts, whos credibility speaks for its self through Alans candid posts about how he runs his company.
He makes it personally 100% clear he does not provide 24.7 support, but that during the hours he does provide support he guerentees he will provide you with some of the best support around. I dont have any exp. with MChost, and i have no problems with them as a company but from what i hear it takes a while to get support from MChost (which im sure their working) on, so why does it make a difference anyhow if Alan sleeps for a few hours, even if you submit a ticket when hes sleeping your still going to get a faster reply then most of his competitors.

And im sure as Alan grows he will hire on more people as he sees fit. Right now there may not be a need for any other people if he can handle all his customers himself.

Alan your candidness is refreshing, welcome to the GOBC :)

Wohoo, im an official member of GOBC now? Just pm me the secret pass phrase :D

Originally posted by SplashHost.com
Well i put it at the top of the pillow so it doesnt get muffled by the sound, when i get an sms message it doesnt make a noise for very long so its got to be as close as possible to wake me up when im in a deep sleep. I'd suggest you look for extensions for your phone that are compatible for use by a deaf person.

I know there are loads of vibrator alarms, etc... that you can plug into a normal phone, etc... (don't assume deaf people don't use the phone) or alarm clock... Not sure about mobiles but I'm sure you could find something that would do the job...

Good luck
:)

I personally suspect Alan secretly enjoys the vibrations in bed :)

Had an idea.

Step 1) Take case of mobile phone
Step 2) Find wires to speaker
Step 3) Cut wires to speaker
Step 4) Solder wires from speaker to longer cables.
Step 5) Connect cables to amplifiers
Step 6) Turn volume up on amplifier connected to my stereo speakes.

lol

Step 4a Please remember to use insulation tape to cover solder!

Ok from now on if the server isnt rebooted in a timely fashion it means alans bed is on fire....

Originally posted by cbaker17
Ok from now on if the server isnt rebooted in a timely fashion it means alans bed is on fire....

Or the mobile

Alan:
Years ago, when I had trouble hearing my alarm to wake up, I'd put the alarm clock into a pot (yes, a pot) and put it about 3 feet away from my bed. Believe me, the way the sound resonates from the pot would wake anyone :eek:

I'm sure it'll work with your cell phone as well...

Vito

I've heard of "time on your hands" but ....... ! :laugh:

Alan, don't ever forget to pay your mobile bill. ;-)

Gary

Originally posted by kickster
I see one major advantage over Mchost. splashhost offers 10GB for $25 Mchost cost $50 for same amount.
I still think VO packages offer better deal than MC or splash.

Can you explain the math?

$16.95 for the V200 (ignore the $10 to convert to reseller), then you have to pay for each domain hosted. Not many domains before it costs more than the flat fee Splash or MCHost?

Brookie, but after that for $8.50 you get another package of 200 MB and 10 GB Bandwidth.