I have been with this Host Since Last Summer and it has been nothing but Problems. They have suspended my site many times every month. I have a SMALL site. I use 31mb of my 1.2GB space. My Bandwidth averages 4-6 GB/month out of my 30GB/month limit.

OH and if any CWIHosting people come by and say..I bet he doesnt even have a account there...try this www.squadgames.com

Nice forbidden error for a small site running a VB forum that get hardly any taffic..but what the hell..they have my credit card already billed for this month.

They Constantly shut my site down because they say I use to much Server Resources. The main thing on my site is a VBulletin Forum (which is legaly bought :) ) I have a CGI script for the News (NewsPro) other than that..there is just .php pages.

My forum has never gotten more than 30 vistors at 1 time on it..and that was back in OCT when we got a bunch of people to go on the board to see how the server would handle a VB forum. Since that day I only average 10-20 MAX people on the forums.

If you plan on running a Forum on a server at CWIHosting then Find another host because this place will shut you down.
I monitored my resources that the forum was using and when they shut me down there were 6 people on the forum..and I was 1 of them.

When they Shut me down I am Down DAYS. The CTO of CWIHosting is a jerk..I wish i saved a e-mail that he sent me the 1st time he shut me down. After 4 days of my site being down i sent him a 2nd 3rd and 4th e-mail because he wasnt responding to my e-mail. He replied to me "How Dare you spam my e-mail account. I will keep your site down as long as I want to. I wish I could find the e-mail. I have reformatted since then..going to check all my discs..I might have it on a cd somewhere.

This host is terrible. I have been with many hosts and this one is the worst. FORGET support on the weekends if they close yopur site down it is usually on a Friday..and it isnt getting back up till monday...and that is the Truth.

Avoid CWIHosting.com the linux plan is a JOKE..they wont tell you want the Server resources are..they just respond like this:

Tech: Randolph] 03/12/2002 05:19 PM
« Status: Closed »
-----------------------------
Cancellation is your perogative, however you have been told numerous times in the past about your issues and have been extended courtesy. However you have been informed about what you need to cancel, if you wish to please do so.
-----------------------------
No Response Yet


[Tech: Not Assigned] 03/12/2002 05:13 PM
« Status: Closed »
-----------------------------
Responses take up to 24 hours. You had already been informed of your violations previously, therefore you have violated your extension and therefore are suspended. If you wish to cancel your account simply follow the instructions at http://www.cwihosting.com/policy.htm#cancellation
-----------------------------
No Response Yet

AND HERE IS THERE SO CALLED EXPLANATION TO THE ABOVE

[Tech: JT] 02/19/2002 01:20 AM
« Status: Closed »
-----------------------------
Your site had been temporarily suspended due to a possible server violation. However it is now back online for you. within the next 36 hours your site will be moved to a new server due to the load which it is causing.
-----------------------------
No Response Yet

lmao..what is a POSSIBLE server violation..what they dont know..

[Tech: JT] 02/19/2002 09:54 AM
« Status: Closed »
-----------------------------
Bandwidth is only one measure of resources. It is the measure of how much data is transferred out of the server. This is not the problem, you are within your limits of bandwidth. Thye problem is processing resources such as memory and CPU. When your scripts that ar in your account begin to run they tend to use a lot of CPU or memory. If the CPU usage gets too high the server gets slow and other clients can not use their accounts.
-----------------------------
No Response Yet

And there are a ton more...but im sure you get the point. CWI Hosting is the WRONG host if you run a VBulletin forum...

and NO..I am NOT using Persistent Connections on my VBulletin forum.

Off to cancel my account...signing up at rackshack.net...ill pay the 120.00+/month to be rid of jerks like CWIHOSTING.com

undoubtedly so,
this gentleman seems to experience the same issue i encountered with CWI.

i have had better experience with some no-name small time hosting services than my experience with CWI

with CWi you get no response to e-mails or phone calls or no one to answer the phone, poor turn around time with solving issues, absolutely no weekend tech services

delays delays delays

every other week they charge you with some error on your part but cannot come up with a valid explanation as to what your errors are

how are we as consumers, to fix the problems if CWI cannot identify them???

how is CWI going to fix a problem if it has no staff to identify them?

confused
and finished
good luck sirs

1 More Tidbit of Info about CWIHosting.com if you are planning on getting hosted there.

I looked into this and found it to be true about CWIHosting.

If you speak with them, they'll skillfully dance around your questions, such as "how many servers do you have?" or "can I contact/visit the data center directly?". Everything is "ummm, uhhh, you'll have to write the CEO. We're not allowed to disclose any such information." They will, however, state they own/possess/manage/touch/repair/etc. all the hardware. But that's not the truth ... unless they have a key to the RackSpace.com data center.

Performing a ping on a CWI Hosting server (thunder2.cwihosting.com) revealed the following nodes:
http://www.samspade.org/t/trace?a=cwihosting.com

~ (my IP address)
~ twtelecom.net (Time Warner Telecom)
~ rackspace.fibr.net (Fibrcom, and very slow response times)
~ edge1.sat.rackspace.com (Rackspace.com)
~ thunder2.cwihosting.com (Rackspace.com)

Hmmmm? I passed through Rackspace.com, then the final server shows a network name of the same! Well, you guessed it!! CWI hosting does NOT own the servers; Rackspace.com does! CWI simply leases the hardware from Rackspace, then sells people like you and I a (quote-unquote) hosting plan. Rackspace handles all the hardware, connections, load monitoring, maintenance, etc. of the computers; NOT CWI Hosting (even though they'll tell you they do, RackSpace negates it)!

Now, to be fair, CWI does offer some nice hosting plans ... that is, if they are 100% true per the quality of those plans. Yet, when they lie to potential customers about WHO owns/possesses/touches/manages the servers and connection hardware, how can anyone retain trust in them? I know I can't.

Want to laugh? Never base your decision on the pretty pictures at any website. Some of the pictures on CWI's website are of other company's hardware, data centers and/or website (e.g. they use pics from the RackSpace center)! By the time you read this, CWI may have read this, too, and changed the pictures. In the interim, check out the photo here: http://www.cwihosting.com/whycwi2.htm That SAME photo is on Apollo Hosting's site here: http://www.apollohosting.com/host/ourservers.shtml ! Wow, the technician in the photo really has his work cut out for him; the commute must be a nightmare. Gosh, I am SO TIRED of the lies. Where does the bull$h!t end (if at all)??

Remember: The truth is out there. You just have to dig a little deeper sometimes. Still on the hunt for an honest hosting company... {sigh}

Credit to obfuscated for the information above...if you dig deep enough into some of these Hosting Companys you can learn alot.

In the interim, check out the photo here: http://www.cwihosting.com/whycwi2.htm That SAME photo is on Apollo Hosting's site here: http://www.apollohosting.com/host/ourservers.shtml
You are right, both of them are the same.

I do hope that all your problems will be solved fairly soon.

Originally posted by rey

You are right, both of them are the same.

I do hope that all your problems will be solved fairly soon.

I hope so also. Looks like I have to go dedicated to avoid these VBulletin problems.

Opinions on Rackshack.net 100.00 package....appreciate any comments from anyone.

We are a web host, not a multiple game server host, and we already warned him before on this as well as the problems his forum have been generating. If you want to run an active game server, or use forums that you can't believe has an error in it when we tell you, get a dedicated server. Our responsibility is to keep efficient and fast servers for our customers, not trouble shoot your codes or problems not realted to CWI. We can effectively trace a problem down to the domain, within your site, that is up to you unless it’s very clear. We already tried moving him to another less active server to be helpful, but even then his site was just too much. He was not cooperative and refused to believe his site was the cause, but you can’t argue a fact of loading drastically going down after suspending just one site. Its not that we can't host forums, I can show links of many, but some are worse than others, and things can go wrong with them causing more resource usage than needed

Support is very fast and within minutes many occasions with an average turn around time being less than 2 hours, but once suspended for a repeated policy violation, responses can take longer only due to the fact that now only one person, the CTO can assist you at this stage. So this has no bearing to customers that don’t break the policy or hog resources. If this is unreasonable to you, or anyone else, that’s fine by us, but it sure doesn’t affect our other customers who want a quality service, and not some game server hogging things.

CWI Hosting.com has been hosting for 5 years and serves thousands. We will continue to grow as one of the fastest privately held corporations because we offer great support in this segment and value as our customers praise us every day. Over ¼ of our sales are from other customers who referred us, and thus have much smaller marketing campaigns then many of size. Anyone that thinks we have been in business this long by randomly suspending or booting innocent customers, please tell me how that is even possible or wise on a profit stand point. The FACT is we don’t.

Of course the ones that are forcefully suspended come here to complain, look for sympathy or to scare others away, but anyone that looks at this objectively, and the type of solution the user is now looking at will see through this as they did in a similar pervious post of a different violator. Many time these posters are not even regulars here with there first posts being to release tensions.

People should not comment what they know nothing of. First there are posts that the building with the CWI sign on it isn’t ours, but strangely if you drive by that address you see it, then we are CI, now the stuff with the photos and that we are rackspace reseller in disguise. Anyone ever think people get photos of our site or that this one is from somewhere else? The WHY CWI photo was not taken from apollohosting.com that is for sure. Apollo is at albanza, and that surely is not an albanza setup or employee as far as I know, maybe even a stock photo. It may have been taken from a former data center we still may have some equipment at, but does need to be updated. Either way, its not from Apollo and was legitimately used.

As far as rackspace.com, its not rocket science to do a trace route, nor are we trying to hide anything. Its not even bleeped out at the router or anonymous like Apollo to only show the server name, but then, you can still check ARIN who the IP is assigned to anyhow. In fact, call rackspace.com and ask them about a hosting account for under $50, and 90% chance they will refer you here? Guess what, they are one of our partners and just one of the data centers we use. They are top quality, located in Texas as we are, and we are one of their LARGEST customers. How else did we get rackspace photos of servers before they even put it on their site. So if anything, we are bringing up another selling point, and we are not a reseller, as we don’t offer the same types of services.


CWI repeatedly gets inquiries due to being a privately held company as several other company’s are interested in acquisitions. This is the only reason a receptionist will not tell you number of employees, servers, ect… But if you actually take them up on the offer and email the CEO, instead of thinking it’s a dance, you will be surprised how much information you will get once the nature of the request is determined. We will even give you a tour of our facilities, or arrange a tour of the shared rackspace facilities if you want.

In closing, this is not the first time for this client as he noted himself, and he should have made changes or found a solution long before this permanent suspension. It has been a problem account for some time now, and we can't work with people that just think nothing is wrong when we tell them there is and won't do what is asked.

Originally posted by CWIhosting
We are a web host, not a multiple game server host, and we already warned him before on this as well as the problems his forum have been generating. If you want to run an active game server, or use forums that are not recommended, get a dedicated server.


FORUMS THAT ARE NOT RECOMMENDED....Just my point I was pointing out to people here. If you plan on running a VBulletin forum then DON'T host with cwihosting.com because they will suspend your site.

Not that my forum was busy. If the site was open they could see that the most people EVER online at 1 time was 30 in OCT 2001 and that was because we got a bunch of people to visit to see how well it would run. After that we never got over 20 people at 1 point..usually averaging between 10-20 people.

But thank you for dropping by and ACKNOWLEGDING that CWIHosting.com does NOT RECOMMEND using a VBulletin board on there servers.

That is all I wanted to point out to people searching for a host. I wish I would of know that you suspend sites for having a VB forum before I went to CWI. You know and I know that the facts about the amount of people on the forums is correct...that is NOT a large amount of people.

But thank you again for ACKNOWLEDGING VB forums and Game related sites are HOGS and not Welcomed at CWI Hosting.


P.S. Unbeleivable I get a reply here but not 1 e-mail answered about what is going on with the site as of now....really unbeleivable

I changed that right as/before you wrote your responce, read above and the time stamp of my edit, it was a typo. For example sites like this and may others work fine here, how is that?

http://www.mnbmotorsports.com/forum/

Also, we hardly ever have issues with the ones we is install for customers, how interesting? We really don't have many problems with VB unless a client did something wrong or its very very active. We actually recommend VB over UBB when people ask.

The point is you think we make these problems up and like to boot paying customers, so your better off finding another solution.

As far as the response to your email, I'm not the CTO and explained the resons of it taking longer above. But why is it that we already sent you emails to @attbi.com in response to yours? I'm only here to respond as someone emaled me the link, and people should know the entire story. It makes no sense for us to close accounts that are not making any problems....think about it.

There are currently 0 member(s) and 1 guest(s) on the boards.
Most users ever online was 5 on 11-25-2001 at 11:40 AM



WOW..5 people...back on 11-25-2001...how about showing potential customers something a Tad bigger in a VB forum...lol


Hey..this thread just getting ugly and I hate Flame threads...so off i go...i really dont want to get into this anymore...I left my opinion for people looking for a Host that will be using a VB forum...CWIHosting is NOT the choice.

also..if you in TEXAS...why are you not Attaching the sales tax to the packages...if Im not mistaken I'm pretty sure being based in Texas that you are required to collect sales tax...if not then you should tell rackspace.net how you get around this.


Im ending this...Its just going to get ugly...and im still laughing that I cant get a E-mail about all this...I still havent received 1 e-mail in the last 2 days about any of this.


attbi.com????

that is wrong..check your records on FILE

Originally posted by CWIhosting
We are a web host, not a multiple game server host, and we already warned him before on this as well as the problems his forum have been generating. If you want to run an active game server, or use forums that you can't believe has an error in it when we tell you, get a dedicated server.

?! What are you talking about...a "multiple game server host"? "If you want to run an active game server"? huh?!

You make it sound as if you're hosting actual games...you are hosting a site...not the games themselves...yes a site that features multiple types of fps games...which is no different then if it was a site that featured multiple types of computers or something...it has nothing to do with this matter.

There are gaming sites that have vb forums with 50-100 people on simuntaneously and they do not have dedicated servers...burst.net is one of them.

CWIHosting - You said you have no problems with the Forums you install, did you ever offer to re-install it for him? Or did you just shut his site off and make him spend days trying to get it back on?

I am a totally neutral third-party, but I got to tell you your lack of respect for your customers content really bothers me, and I am going off your own words. You totally came off in your post sounding like "Well this is just a stupid gamers site, forget trying to help him get it configured correctly so it doesn't eat our server resources, lets just term his account and sit back and laugh at all the emails he sends." You even sound angry towards the guy, how professional is that?

Originally posted by CWIhosting
I changed that right as/before you wrote your responce, read above and the time stamp of my edit, it was a typo. For example sites like this and may others work fine here, how is that?

http://www.mnbmotorsports.com/forum/

Also, we hardly ever have issues with the ones we is install for customers, how interesting? We really don't have many problems with VB unless a client did something wrong or its very very active. We actually recommend VB over UBB when people ask.



lol..you changed it because you saw you inserted your foot into your mouth...the timestamp is 4 mins diffrence..enough time for you to realize you shouldnt of said what you did about VB forums on your servers..you should of changed it mins after the ORGINIAL time stamp which is 1 hour before..just trying to cover your bum now.

And another thing...good job posting that guys URL to his ILLEGAL UNREGISTERED VB forum....

You just screwed your customer with a PIRATED VB forum...lol

And there were no problems with my VB forum..its was fine..it wasn't customized in anyway..it was a basic VB. Funny thing is he stated he sends me E-MAILS to my name@attbi.com So where did you get this e-mail..because it is NOT mine..i dont have ATTBI.com and that is NOT the e-mail on file over there....but your BILLING seemed to get the e-mail correct. Last night i received my 1st e-mail from CWIHosting concerning this matter...and here is what it stated:

Hello Michael:

We are refunding you the $30 for the month of March. It will appear on your card statemnt as a credit.

CWI Billing - Ronzell

Guess that means they cancelled my account...I dunno..that is all I ever received about this matter because they send all the SO CALLED e-mails to a ATTBI.com e-mail address...lol..you probaly sending all my login info to someone.....no wonder the server is all messed up...YOU SCREWED UP..CHECK YOUR RECORDS....I HAVE NO ATTBI.COM e-mail....never had one.

And the refund is a nice gesture on your part ...Proves I SPOKE the TRUTH....But as I replied to billing You can Keep the Refund for the FORUM Database. It Contains 700+ members accounts and all the posts. Send it to my correct e-mail address (check billing they have it listed correctly) and you can keep the money...fair trade...you keep money i get my database. Fair Deal to me..what dou you say????

I am Now with RackShack.net got the dedicated server last night and would like to get things setup and going ASAP. DNS info is in process of being changed and I would just like the forum database and we Part ways...No hard feelings


:)

Thought you were not going to say anything else, oh well:

The simple point is a hosting company does not make money by closing or suspending accounts for NO reason. This is basic business sense. The idea is to get more accounts and keep them, I'm sure EVERYONE will agree with that. So if they do close people, their most be a reason. At least not companies that have been around for many years, we don't get joy out of booting people you work hard to get.

If you think about that, really "read" the original post, and that he is now shopping a dedicated, anyone really looking at this will understand our position as a company that has to look out for ALL its paying customers.

The customer simply and obviously still does not believe it was a problem, and the fact is we KNOW it was as the server has been much better right after suspending.

This is getting OT now, but anyhow:

1) We pay sales taxes; check if you want, its public info. We simply don't add it for our Texas clients, but that doesn't mean we do don’t pay it. We cover it ourselves every 3 months by taking all our Texas customers and paying 8.25%. Again, we didn't just start business and have been doing it for 5 yeas, so this is a silly thing to bring up anyhow. How does this or our graphics or all the other silly things have anything to do with the matter at hand?

2) I changed the post right as you were writing yours, as I did not see your post until after I did mine. If you want to call me a liar, fine, but its what honestly happen. Its sill to think I was sitting here waiting for your response to change mine within 4 minutes. It likely took me more than 4 minutes to edit, as that’s not the only part I changed....so if you think about it, you can see its true. I'm not the CTO and he told me it was not the type of forum, just that your install or settings had a problem as we use VB all the time. I originally thought you had another forum.

3) That was a forum on top of my head, we have others that are far more active than yours with NO issues. Besides, you said yours was not that busy, nor was this one as a comparison. By no means are we saying his traffic volume requires a dedicated server, simply that something was wrong causing HIGH SERVER LOADS that went down fast after suspension and that is a simple FACT.

4) I know its a game WEB SITE, however this client was a problem from day one, and has hosted GAME SERVERS in the past, as in a server where multiplayer ability is given through the web.

5) Sure we could reinstall or try to assist the customer, but you can't help a customer that thinks we made this problem up, and would like to argue instead.

6) He will be getting all of this month's payment back, despite braking the policy.

If anyone thinks this is we have been unreasonable, and again, just boot people and refund them for fun, email me at markv@cwihosting.com with your points, and I'd be happy to discuss them with you, as I think the company and the client have made their positions clear in this thread.

Originally posted by CWIhosting
Spin Control Bill Clinton would be proud of you.

Thanks, that was really on topic also.

And about our records: You create your own support profile, not CWI, and that is what was entered and we have an email from you with this address. I just didn't want to post all if of it in case it was private for you, but its Stewy@attbi.com and any mistake on that is on you, not us. Your totally nit picking OT things now, and have not commented on any of our legitimate points.

Originally posted by CWIhosting


4) I know its a game WEB SITE, however this client was a problem from day one, and has hosted GAME SERVERS in the past, as in a server where multiplayer ability is given through the web.

5) Sure we could reinstall or try to assist the customer, but you can't help a customer that thinks we made this problem up, and would like to argue instead.



#4...YOU Are A LIAR..you know it and I know it..OMG..I wouldnt even know how to run a Land warrior Multiplayer game off your server..

ohh...I cant beleive you actually posted that..OMG...show them the proof...go ahead..show them...OMG you LIE so bad....lmao..Those games are hosted by people on there OWN PC's...not a server that never did 3-5GB a month in bandwidth and had 31.45mb of files on it..OMG I really can beleive you posted such a LIE...now everyone knows the truth..CWI is a HORRIBLE host.

#5 The 1st time you shut down the site I asked for You to look at the VBulletin forum and your reply was IT IS 3RD PARTY SOFTWARE AND WE OFFER NO SUPPORT FOR THAT FORUM.

and I had a professional look at the forum..and the 1st time it was because I had the Forum set on USE PERSISTENT CONNECTIONS and we changed it to DO NOT USE PERSISTENT CONNECTIONS.

There were no other problems with the VBulletin Board....CWIHosting just cant handle a VB Forum on there servers..so dont got to CWI if you plan on using a VB....


OMG...I still cant beleive you said I ran MULTIPLAYER Games on the server...LMAO..

Hey the e-mail you posted...REALLY its not mine...talk to the persons who it is..lol

Stewy is CORRECT...but its not @attbi.com....it NEVER has been...

I dont understand where you would get something like that from. If we hosted a website and a game on a server the game would be horrible, and its nearly impossible to do. you would have to make the server an network drive, and install the game into it. but the realy impossible thing would be running the game and setting it up for remote hosting. you would have to be at the server to set up a remote hosting program. plus, you need graphics cards to run the game. i dont think you put graphics cards into your servers. oh wait, they are not your servers. call up your host and ask them will you?
I dont even know if installing to it is possible at all!
you may be able to feed some customers lies and have them fall into it but we have some idea of what we are talking about.

Originally posted by CWIhosting
Thanks, that was really on topic also.

And about our records: You create your own support profile, not CWI, and that is what was entered and we have an email from you with this address. I just didn't want to post all if of it in case it was private for you, but its Stewy@attbi.com and any mistake on that is on you, not us. Your totally nit picking OT things now, and have not commented on any of our legitimate points.

I have know Legacy for Years and he has never had that e-mail address. Someone is making a big mistake. Could it be that you have his email account mixed up with someone elses? Anyway, just wanted to point that out.

Originally posted by CWIhosting
Thought you were not going to say anything else


I also wanted to point out that that comment makes you sound guilty and that Legacy is telling the truth by that comment right there. Sorry, just my personal opinion.

Hmmm, after reading all of this as an outsider I am seeing a big picture.

I have gone to squadgames in the past as I used to play the game Landwarrior. I can vouch that the site has NEVER ran games or whatever you are insinuating from the server. Want to know how I know? ITS NOT POSSIBLE WITH LANDWARRIOR. The fact that your company says they did this is highly laughable.

This fact alone makes me not trust a single other excuse cwi has posted. The above lie is such crap it literally makes me disgusted.

The rest I cannot comment on as I do not know. But wanted to at least make sure its obvious that the above posted by cwi is a blatant lie.

And Legacy, I can recommend rackshacks 100 a month deal. My site and one other site are on a server. We both are using vBulletins and are nowhere near server trouble.

LOl..Thx Corey....Got the Rackshack Server Last night.

Still laughing that they say we ran multiplayer games off there servers...

I feel bad for that guys e-mail they posted...because REALLY..its not mine...lol

Wish i knew you were on rackshk before we got server..could of gave ya credit for it..or whatever they have for affiliation referrals

CWIhosting, I can't believe you have the nerve to say Squadgames.com runs a multi player game server on a web sever lol..

1. It's not even possible.
2. Land Warrior does not even have a version of the game for linux.
3. A web server wouldn't have enough resources anyways to run a good land warrior multiplayer server..

LOL Pretty funny...Never seen a web hosting company do something like this..

And isn't CWI supposed to be pretty large and respected?

THis certainly has been an interesting thread.

I believe in profiling, and from reading CWIHosting's revealing responses on this thread alone, I can see that this is obviously not a host I would like to be with.

This is beyond ridiculous and becoming childish. Where are these newbie posters coming from to help you out, hmm. Its obvious you’re just fishing, desperately trying to attack my posts with no real substantiation or reason.

I mean if your going to dispute things like an email address that came from your support ticket? Then it goes on... (we don’t pay taxes, our graphics, where we are located, which data center for which servers, ….. ) Nit pick all if doesn’t change the facts.


The undisputable facts are:

1) TRUE: Your getting a refund, if you think that makes you right, fine. (even refunding you is wrong and admition of guilt according to you lol)
2) TRUE: The server is running much better now, and it’s of high component quality and runs JSP and other active forums just fine. It’s not a weak server that can’t run VB.
3) TRUE: We did not profile you as a “gamer” as again the server is running much better now, as anticipated, regardless of what type of site you could have had.
4) TRUE: You do not need a graphics card to run a game server. It can be done both on a virtual and dedicated server. If you don’t believe me, ask around, or email us and we will show you how. No one said it was for Land Warrior, so others drawing conclusions again is equally laughable.
5) TRUE: We have been hosting 5 years because we try do things right and continually improve, and quality of our service is important, even if we have to suspend someone that thinks he’s not causing a problem when he actually is.
6) TRUE: That email address is from a ticket sent with your domain. What’s the coincidence of that plus the first part being short for your last name? If that was a freak error its never happen before, and physically not possible unless the user changed it.
7) TRUE: We have a clean BBB record because we do care about out customers.
8) TRUE: Customers praise us every single day, however we are not perfect, and we can not please every single person when you host many thousands,
9) TRUE: Your now looking at a dedicated.
10) TRUE: We would loose alot of money if we closed people for no reasons.




I’m not a liar and I won’t take it personal, by making such delicate accusations only shows your character. I’m not attacking you personally, and unlike you, I won’t post anymore after this when I say so, but I guess you saying you wouldn’t drag this on and continue to post was just “stretching” the truth. So no more fantasy fuel for your flame.

Best of luck to you and your future endeavors. I mean that in total sincerity.

Okay, I have a few obersvations:

1. A poorly configured/designed vbulletin can use about 100 times more resources than a well configured one. We were hosting thekinetik.com's forums for awhile on a shared server. They were quite popular, and there were no problems. But along came a poorly configured/designed vbulletin forum on our servers that we had to move to it's own server, and it was getting 1% of the hits as the other one.

2. Legacy was the first one to mention land warrior. CWIHosting just said game server. Seems suspicous to me.

3. If Legacy upgraded to a dedicated server to resolve the problems, then it seems obvious to me that his account needed to have been running on a dedicated server and shouldn't have been trying to get away with shared hosting.

4. That picture of the tech looks like stock photography.

5. One thing that I do remember, from a pet peeve post of mine, is that CWI Hosting was using the cisco powered network graphic when they weren't registered with cisco to use it:

http://www.webhostingtalk.com/showthread.php?s=&threadid=30644

6. I hate it when people don't post their names, and I have to refer to legacy as legacy, and cwihosting as a groupg, when it's no doubt an individual posting for cwihosting.

Originally posted by bitserve
Okay, I have a few obersvations:

2. Legacy was the first one to mention land warrior. CWIHosting just said game server. Seems suspicous to me.

3. If Legacy upgraded to a dedicated server to resolve the problems, then it seems obvious to me that his account needed to have been running on a dedicated server and shouldn't have been trying to get away with shared hosting.

5. One thing that I do remember, from a pet peeve post of mine, is that CWI Hosting was using the cisco powered network graphic when they weren't registered with cisco to use it:

http://www.webhostingtalk.com/showthread.php?s=&threadid=30644

6. I hate it when people don't post their names, and I have to refer to legacy as legacy, and cwihosting as a groupg, when it's no doubt an individual posting for cwihosting.



#2 I mentioned Delta Force/Land Warrior Because 98% of our traffic was that game. The other games:

Global Ops is not released till March 26th.

Medal Of Honor - We didnt even have a Section on the server yet for it..only 1 page..wasnt even open yet game just released

Ghost Recon: Was going to be dropped for lack of intrest.

#3 We upgraded to a Dedicated server because the cost at CWI was $30/month I was paying. Now with the 3 people who own squadgames.com it breaks down to $33.00/month each person...So why not go with it..and Its a dedicated server at RACKSHACK.net...but its $99/month...so what you EXPECTING for that price...I'm Sure you get the point..not like we getting some 300-400/month dedicated box for a SMALL GAME related site.

#5...lol I know nothing about

#6...post my name..Why you need to know my name..I dont understand it...But if you must Know its MIKE....its been Legacy for YEARS on the net and it is what i use EVERYWHERE i go on the net..if the name is available....and im sure your name isnt bitserve..and if it is...lol...how your parents come up with that..lol
J/K ;)

OK CWI...you said your last post I will end with mine.


1. YOU LIE. YOU LIE. YOU LIE.
We never hosted a multiplayer game on your server. I have NO CLUE how to do this or even why i would want to. I can host a game off my AMD Athlon XP1900 384Mb DDR memory PC with a cable connection. And from what i found out THIS is IMPOSSIBLIE to do with any of the games related to our site. If anyone knows anything about loading a Multiplayer game on a server like the ones listed above then please enlighten us..I really dont think its possible on unix..but i have NO CLUE about this...never even thought about it.

2. My Forum was not MIS-CONFIGURED. CWI Is just not a good place to host a VB Forum on there shared servers..Dont get all mad..it happens at alot of hosting companys..they put alot of restrictions on. Next time OUTLINE them in your TOS.
POST some URLs of VB's on your forum..
and not ones that have had no more than 5 people maximum on them..and that was back in nov2001
And before you post another URL of a VBforum one of your customers uses...dont screw them over by posting there Illegal VB forum that is from warez...make sure they pose a License.

3. Your Tax Issue. I Laugh. Good Luck with it..Dont want to get into tax issue of collecting taxes for texas.

4.If my VB forum was so Misconfigured why was it on your servers since SEPT of 2001 when we opened the site. I will tell you why..because it wasnt misconfigured. CWI is just a bad choice for a host to run a VB forum. Its fine if you do UNDER 10 people on your board..but when you get 15-20 people on the forum then CWI has a problem with it...so as this thread ORIGINALLY started out to POTENTIAL CUSTOMERS..dont host at CWI if you use a VB Forum that gets any traffic...We were such a Problem that the forum has been allowed to stay up since OCT 2001...now that sounds a LITLLE fishy for a Mis-configured forum...

5. How you say Im Stewy@attbi.com is RIDICOULOUS..you have the 1st name corect but ITS NOT @attbi.com you posted someones e-mail that has nothing to do with any of this. That is very sad and poor choice on CWI to post someones e-mail. All My support Tickets have the CORRECT e-mail on them. I went into the Support system and checked the info. It Has my CORRECT e-mail address on every ticket. How you got that other name i have NO IDEA...but do the guy who owns it a favor and contact him..you will learn the truth.

6. About what you call newbie Posters..there are a few people who just came here and posted for there 1st time. But many others are not newbies here..just because ther posts counts maysay 2-3 posts doesnt mean they newbies. I hardly had any posts here because I never had a reason to post..many probaly never do post..but that doesnt mean I dont come here ALOT.

Legacy
Registered: Oct 2001
- just about the time I opened Squadgames.com on CWI

rey
Junior Guru Wannabe

Registered: Oct 2001
Posts: 40
- No idea who he is..not a "newbie' oct2001..

c-pr0mpt
Newbie

Registered: Jan 2002
Posts: 9
***BEST WEB DESIGN GUY TO HIRE. THIS GUYS WORK IS UNBELEIVABLE. IF YOU NEED WORK DONE TALK WITH THIS MAN. Check out his site...his work is awesome..some of the best on the net.

bambino
Newbie

Registered: Jan 2002
Posts: 2
-been a few months here This is a guy to talk to for PHP help another Experienced web guy

indigochild
Newbie

Registered: May 2001
Posts: 13
Dunno him..he no newbie


bitserve
Web Hosting Master

Registered: Nov 2001
Posts: 793
DEFINETLY not a newbie..this guy becoming a spamming machine :)

#7 TRUTH
CWI hosting does NOT own the servers; Rackspace.com does! CWI simply leases the hardware from Rackspace, then sells people like you and I a (quote-unquote) hosting plan. Rackspace handles all the hardware, connections, load monitoring, maintenance, etc. of the computers; NOT CWI Hosting (even though they'll tell you they do, RackSpace negates it)!

#8 YOU JUST LIE and have proven it here. Running multiplayer games of a shared server...omg...I am off because CWIHosting PROFILES gaming sites with VB's as SERVER HOGS...how can a misconfigured VB forum stay on your server SINCE OCT 2001....I will tell you 1 more time why...

because CWI is the WRONG host to run a VBForum that get more than 10 people on it at a time. 31.45MB of files i had on that server 3-5GB a month Bandwidth...I monitored the VB forum and there was nothing wrong..but you say there was...SO BE IT...you never ASSISTED your customer in resolving the problem..only SUSPENDING the account..but you stated:
Originally posted by CWIhosting

5) Sure we could reinstall or try to assist the customer, but you can't help a customer that thinks we made this problem up, and would like to argue instead.

YOU WOULDNT HELP...YOU LIE...I ASKED...YOU RESPODED. that is 3rd party software we dont support it....YOU WOULDNT HELP ME..another LIE by CWi

So there is CWI and there LIES in conclusion

1. They say they own/possess/manage/touch/repair/etc. all the hardware. But that's not the truth ... LIAR
2. Loaded multiplaer games on there server....LIAR
3. Saying that Stewy@attbi.com is my e-mail...LIAR
4. That they offered to reinstall my forum...LIAR
5. whatever that guy posted about the cisco stuff..i just know nothing about it..just another LIE by CWI

so...for my last POSt

CWIHosting = LIES...all lies

Shouldnt off gone this far..all i wanted was the DB for my forum and you could keep the money...but you wont give it to me..because it HOLDS the truth...you are just being a jerk..there was no big deal in giving me the forum DB so we didnt have to start by having 700+ people register on the forums again.

that is just plain being a Jerk...its not that big..you just being a jerk about it..I told you to keep the money and just send me the Forum DB

GOODBYE CWIHOSTING.COM
thanks for nothing

Originally posted by Legacy
#6...post my name..Why you need to know my name..I dont understand it...But if you must Know its MIKE....its been Legacy for YEARS on the net and it is what i use EVERYWHERE i go on the net..if the name is available....and im sure your name isnt bitserve..and if it is...lol...how your parents come up with that..lol
J/K

I sign all my posts with my real name. Obviously forum usernames still have a purpose. That complaint was targeted at everyone though, not just you. And it's obvious just a pet peeve of mine. I'm just paranoid of anonymous people I suppose. :)

Anyway, Mike, I'm sure that others had noticed the same things that I did, and without your further explanation could have easily formed the wrong conclusions.

And I'm a posting machine, not a spamming machine. :(

LOL...Posting Machine.....

Yea...im done...

Best of luck to you

:)

Originally posted by CWIhosting
have not commented on any of our legitimate points.

You people wouldn't know a "legitimate point" if it jumped up and bit your nose. You have a history of suspending people's accounts with NO WARNING for "using too many resources" when they are not over their transfer or disk space limits. A simple search of any site that rates hosting services shows that.

Plus, I have personal experience in this matter since you shut down my site yesterday with your nebulous "too many resources" excuse and with no prior warning or communication on the subject. And how was my web site using too many resources? My web site has no CGI scripts, no FrontPage extensions, no cron jobs, no shopping cart, no forums, no MySQL databases set up at all in fact, no server side includes and no php running. It's all HTML and jpegs and a handful of gifs. Plain as plain can be. Nothing to misconfigure or otherwise try to claim is my fault.

In fact, my only crime is that my web site is popular. Or so you say. It doesn't use the 30 GB of transfer bandwidth that I paid for and I'm only using about 1/4 of my disk space which I also PAID FOR. But apparently even what I am using is too much for you people. God forbid if I should have actually set up a GuestBook or tried to run a mailing list or used any one of the other features that supposedly come with my account.

Not only that, but you didn't have the common courtesy to notify me that there was any problem in your eyes, you never responded to my Support Ticket after you shut down my site and when I called your tech support line I got put on hold for 20 min. at a time only to be told that there was no record of why my account was suspended and I'd have to email the CTO who -- to be blunt -- is a rude little twerp. Though he does tell me that I can get my account back if I upgrade from the $30/month plan to the $200/month plan. What a scam!

Marie
fuming in No. Cal. and not about to give you any more money

CTO@cwihosting.com ?
CEO@cwihosting.com ??

Does anyone there have a real name? What a farce. Any real business will have real people with real names and email addresses, not people who hide behind a veil of secrecy such as with CWI.

Want to know who really runs CWI (also known as http://www.creative-webs.com):

Marcus Barnes - CEO - good luck ever contacting this mystery man.
Jason Taylor - CTO (could this be tech support's JT ??!! We think so).
Tina - glorified telephone secretary :eek: (aka: clueless office mgr).
Mark V - sales (the ONLY person in sales you will ever speak with).
JT - tech support.
Randolf - tech support - his average reply being "No" followed by "Sorry for any inconvenience".

Billing@cwihosting.com - Answered by Tina, the office secretary.
Sales@cwihosting.com - Answered by Mark V, the sole salesman (also, markv@cwihosting.com).

BTW, we called RackSpace.com and they told us that CWI leases their servers. The guy even whispered, stating he was not supposed to divulge that information. Just be nice and most people will tell you everything you want to know.

Reading CWI's posted reply (in a debate with user "Legacy"), CWI directly insinuated that Apollo Hosting stole CWI's photos from the CWI website. And the CWI author, Mark V, sounded quite relaxed about something that (to us) is a copyright violation. Wow. We wonder how Apollo Hosting feels about CWI's accusations? Yet, after all of their finger-pointing, CWI has since removed that photo from their site. However, Apollo Hosting still has it displayed !! Who's the liar here now?!!

Other FACTS:
FACT: CWI does not supply an invoice each month, even though they bill your credit card monthly.
FACT: CWI can't even bill you correctly and then won't reply to your emails seeking a resolve.
FACT: CWI (non-tickets) does not answer e-mails on a timely basis (sometimes not at all). Perhaps people should log their questions and comments in this forum since CWI apparently reads this forum more than they read their customer's email!!
FACT: Say you log two support tickets; one simple and one more technical. CWI tech support will answer the simple support question within the hour and take up to an entire day to answer the other. Every time.

That's why we left them for a better web hosting solution and why you should avoid CWI altogether.

I'm not defending CWIHosting.com in any way regarding aspects of this thread but the fact that they use Rackspace.com as their supplier is a good thing, IMO. :agree:

They have access to a first class facility and network. Their clients would enjoy the benefits of such a facility and network.

Attacking them for using rackspace.com as a server supplier is pretty funny really. Just my opinion. :)

Although they wouldn't be the first host to spin it a bit in regards to owning their own datacenter etc. Nothing wrong with their business model of outsourcing their server supply to rackspace.com. It's top shelf stuff.

Just my $0.002 :)

I've never been to either site; however, it seems to me that the representative for CWI has no more than a high school education. While there's nothing wrong with that, it's my off the wall assumption that CWI is one of those teeny-bopper hosts. Firstly, the rep. from CWI has shown that he's prone to being agitated really easily. Furthermore, his grammar, syntax, and sentence structure are consistant with someone in high school. None of these observations are insults, they are simply my observations. Take them however you would like.

Originally posted by beernuts
I've never been to either site; however, it seems to me that the representative for CWI has no more than a high school education. While there's nothing wrong with that, it's my off the wall assumption that CWI is one of those teeny-bopper hosts. Firstly, the rep. from CWI has shown that he's prone to being agitated really easily. Furthermore, his grammar, syntax, and sentence structure are consistant with someone in high school. None of these observations are insults, they are simply my observations. Take them however you would like.
Sometimes that could be that English is not their primary language. There are so many hosts here that are shocking spellers. :buck: I hate it when people get "their" mixed up with "there" and 'your" mixed up with "you're". :) :cool:

I think the point is true though - that the reactions, language and general style of CWI's response is fairly childish and unprofessional. They/he/she feels attacked and is lashing out.

What I don't understand is with many hosting companies, (and I have been stung by so many I am currently staying with a redirection to a free host while I recuperate) - they might be okay but they have no concept of how to be a good business (leaving aside whether they know how to be a good web host).

It is very basic and simple good business sense to treat your customers with respect and to give a professional response to customer questions, complaints, whinges etc. I haven't found a host yet that does this!

End of good business 101 for beginners....

I am still searching for a host I can trust...will I ever reach the end of the journey???

Jacki

PS Just registered today and this is my first post - gee...I feel a little nervous!!!!...
and by the way I have been popping in here for about a month and reading these boards - so entertaining and enlightening - thank you!!

You do make a good point Aussie, but I think that it is the attitude as much as the word choice that lends to my contention.

Originally posted by Aussie Bob

I hate it when people get "their" mixed up with "there" and 'your" mixed up with "you're". :) :cool:

Amen ;)

I probably went too far, but...

After all the problems I've seen people have with C...host, etc., I decided that I shouldn't even use "C" as the first letter in my hosting company name because some folks might get it confused and turn away. Thus, I did not use a name like CDOhost or anything similar to sell hosting.

... and while I'm here, I noticed that CWIhosting never did post as to whether they gave you your database info. It's always important to note what people such as CWIhosting "don't" say.

Originally posted by coolj
[B](and I have been stung by so many I am currently staying with a redirection to a free host while I recuperate)
:laugh: I shouldn't laugh [slaps Aussie Bob on wrists ;)] but the image in my mind you painted made me smile. :)
PS Just registered today and this is my first post - gee...I feel a little nervous!!!!...
and by the way I have been popping in here for about a month and reading these boards - so entertaining and enlightening - thank you!!
Welcome to WebHostingTalk.com - The greatest concentation of hosting minds in human history. Ok, I might have gone a tad overboard there. :buck: :D

The only thing I fail to understand is the lashing of unrelated items? That is not corrective criticism, advice or general response to the original matter? Taxes, images, spelling, number of employees and a few other items have what to do with the actual subject matter at hand? I’m not trying to be rude, just a little baffled as they point us in many different directions of discussions, most are not true, and perhaps should have separate threads if someone really wants to talk about it? No?

I will address some of the things brought up here. If someone thinks something important was missed or not properly explained, please drop us a note.

For example, this image:

If that image was so important and another supposed lie by CWI, I can address that to appease the curiosity of whoever is interested. This image of a man behind some servers was relevant to CWI at one point when a different IDC was used for several boxes. Our webmaster at that time used some images including this one thought to be related to the facility as that is where the image came from. I repeat, it was not taken from Apollo nor did we ever have anything to do with them. We are not insinuating anything about them, simply stating that was not the actual source of the image, and only Apollo knows where they got their copy from. Want evidence of Apollo or CWI not being the only place with this “image”? If you go to http://www.inetu.net/ you will see that same image blended in their header, and was also somewhere individually on their site. Why assume one person took it over the other or where the original was if you don’t know? Maybe who ever had it first got it off a stock photo CD? Who knows. Our Solution was to simply replace it, as we don’t like to use images others have in the first place, and it was no longer relevant to CWI. That is the 100% truth, and should be an acceptable outcome once it was brought to our attention?

The Employees

The matter of our employees numbering 5 is also incorrect. If I call and write an office over a given period of time, and then go back and notice only 5 different people in my correspondences, would it be very accurate of me to now assume that is the total extent of the entire company? Mention of several staff members that deal with customers on a regular basis were not even included on this list, so of course other people that work there not involving direct interaction with customers would not be thought of either. Even if we did only have 5 people, why fault that, or all the other hosting companies out there, many on this forum, with less?

Calling Rackspace

Why call them to get information by “being nice” that was already stated by us earlier in this thread as well as why we selected them as one of our primary server hosting sources? Their is nothing secret about this then, before or now? I just don’t understand?

Billing?

CWI by default is a monthly subscription unless other arrangements where made. Its states on the order form that your card will be authorized monthly, unless you requested otherwise. Same as my monthly subscription to the local Gym doesn’t send me a monthly bill and many other examples, I don’t see the problem with that? For those that require an invoice, we do not auto-bill them, and one is emailed each month that you can pay online, or via check. CWI has very few billing problems or errors, something that has plagued many hosting companies, and resolution to any billing issues or questions is only getting faster.

Response times

CWI response times are definitely above average for online business in general and definitely for hosting companies. We implemented a tracking system to expedite and organize correspondence. Non ticket items may take longer than tracked items, but that was the point of tracking them. We will have the system cover more departments and most non tracked items are still answered the same day. In support, if a simple issue is responded to right away, that is great, but wouldn’t be normal to expect a more difficult one to take longer? When I say longer, we are not talking days either and you do get a response. Nor is everyone with a technical question forced to wait. Our tracking system even shows the average response time to customers, which is constantly low and includes all tickets of all levels. Normal is under 2 hours.

CWI is not perfect, nor is any company really, however our churn rate is low, growth is high, and regular innovation and improvements are present. I and many others at CWI sleep well knowing that the vast majority are more than pleased with the service, and value they receive. I agree more of a “what should have been done differently” stance in a polite manner could have been present, however it must be understood that it can be more difficult when on a public forum some individuals will claim blatant lies where there are non. We have great integrity, and anyone knowing how long we have been around, would know we wouldn’t last if we recklessly removed customers that are policy abiding and not providing issues for other paying customers.

If anyone wants to point out specifically what should have been addressed differently or what they think was wrong, let us know directly. We are receptive to feedback. Take care, and thank you in advance.

Originally posted by beernuts
I've never been to either site; however, it seems to me that the representative for CWI has no more than a high school education. While there's nothing wrong with that, it's my off the wall assumption that CWI is one of those teeny-bopper hosts. Firstly, the rep. from CWI has shown that he's prone to being agitated really easily. Furthermore, his grammar, syntax, and sentence structure are consistant with someone in high school. None of these observations are insults, they are simply my observations. Take them however you would like.
I actually got the opposite impression. I thought his posts were well written, articulate and controlled. Just interesting how we can get 2 differing views [yet not right/wrong views] etc. :)

Originally posted by CWIhosting
CWI is not perfect, nor is any company really, however our churn rate is low, growth is high, and regular innovation and improvements are present. I and many others at CWI sleep well knowing that the vast majority are more than pleased with the service, and value they receive. I agree more of a “what should have been done differently” stance in a polite manner could have been present, however it must be understood that it can be more difficult when on a public forum some individuals will claim blatant lies where there are non. We have great integrity, and anyone knowing how long we have been around, would know we wouldn’t last if we recklessly removed customers that are policy abiding and not providing issues for other paying customers.

If anyone wants to point out specifically what should have been addressed differently or what they think was wrong, let us know directly. We are receptive to feedback. Take care, and thank you in advance.
[/B]
CWIhosting -I wouldn't worry about it too much. You've got a good customer base with a low churn rate, you've been around for 5 years [haven't checked this out though]and you use a first class supplier like rackspace. So you must be doing something right. :)

WebHostingTalk.com is just a Vbulletin forum afterall. Nothing more, nothing less. You don't see Robert from Rackshack coming in and defending Rackshack whenever there's something negative posted. So just keep on with the job of making your clients happy and making your company grow. :)

it seems to me that the representative for CWI has no more than a high school education. <snip> Furthermore, his grammar, syntax, and sentence structure are consistant with someone in high school.
I don't see any of that in the above response. Answered the points asked about/raised quite well. And yes, this has nothing to do with anything regarding the thread starter's problem.