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View Full Version : Do USR V.92 modems also have V.44?


cbob
03-12-2002, 11:33 PM
I bought a new Zoom PCI V.92/V.44 modem at Best Buy the other day. It really screamed along on my old noisy phone lines. Connect times were 48-49K every time I connected. Web pages snapped onto the screen. That was excellent, considering that my 4-year-old WinModem had never connected faster than 38K, and often connected at 33K.

The only problem was that, once or twice every couple hours, the Zoom modem randomly blue screened my computer with a VxD error in the LTModem driver. Once, it spontaneously rebooted the entire computer. Downloading the latest drivers from Zoom.com didn't fix the problem. Uninstalling it and reinstalling it multiple times also did nothing to fix the problem. And despite 5 hours of effort, it refused to run on any COM port except COM3, which it shared with the PCI Controller (which might explain the blue screens). So, sadly, I took the screaming fast Zoom modem back to Best Buy for a refund last night and then spent another 4 hours getting my old WinModem to work again (IRQ problems again - I hate PnP - I ended up having to manually set COM1 and COM2 back to their proper IRQs).

I know that U.S. Robotics has a good reputation for modems, so today, I read all of the modem information on the U.S. Robotics Web site, everything on their modem boxes at Best Buy, and even did a search there for the term "V.44" on their Web site. Unfortunately, nowhere in any of that information did I find even one mention of V.44 compression.

I was under the impression that V.44 is one of the "built-in features" of the new V.92 standard. If that's so, then why does every other manufacturer of V.92 modems that I've seen also say that their modems also support V.44, but USR doesn't?

cbob
03-13-2002, 01:17 PM
It turns out that USR V.92 modems DO NOT have V.44 compression. That's very disappointing to learn.

I received the following email from USR this morning. Yes, it actually said "Dear :" (how corporately impersonal)

Dear :

Thank you for choosing U.S.Robotics.

The v.44 Compression standard is not hardset into our modems. We are looking into the possibility of making it available, however at this time it does not.

I would like to thank you for the opportunity to assist you. Should you require further assistance with your U.S. Robotics product, please feel free to contact us again.

Again, thank you for choosing U.S.Robotics.

Your feedback is important to us. Please visit our web site at
www.usr.com/emailsupportfeedback in order to rate your support experience.

Sincerely,
David