is http://www.liquidweb.com a good hosting service? any experiences? any reason not to go with them?

You might try doing a search on them, I think theve been brought up before.

I emailed them 2 days ago asking about tech support and few other basic questions, the guy name Dave replied after about 4 hours, pretty fast, that all I can tell you right now.

Note that they allow you unlimited database, not just one and use multiple tables like many other hosts. And they lease bandwith from VDI, own their own machines.

Damn :-)
I came to ask the same question. Here`s my info.
I asked them of some "questionable" buisness I wanted to do, they answered within two hours, and gave me a realy senceer answer.
I saw on one board that they had bad support, but I don`t realy know after the tremendus response time.
Maybe you can do some more searching on alltheweb.com (good searchengine) and it popps up bits of pieces that is related to liquidweb. I even found out that they were hosting a MOD chip scam :-)

The support response time is pretty good. How about emailing there tech team and seeing there response considering thats where all hosts fail? Sales response time is always good. :)

If anyone has any questions pertaining to our service and wishes to speak to a representative or technician send me a message at ross@liquidweb.com, 1-800-580-4985 ext.225, or my ICQ #101803054.

Ya I think Kunal's idea is great...try it

godd luck
vikas...:)

Ross:

The ICQ does not work.

Seems like I would be the first to use them since no one as replied as being clients of theirs.

You & me. I'm signing up this weekend. *crosses fingers*

Actually they are (or were) one of the bigger VDI based hosts (as far as I know). They have plenty of clients, but posssibly not many who frequent this board. Just so you know you aren't the first :)

Glad to here that some of you are deciding to go with them. Let us know your expereince :)

BTW the ICQ number for there tech support is 15236841

I won't be signing up untill february but I definatly will be!

I emailed them with some questions about their service over 7 hours ago and still havn't recieved and answer. We'll see how long they take to answer.

Usually 24hrs is a tolerable time frame. Plus, its Christmas. So a little more time wouldnt matter so much, now would it?

As long as they reply within 24 hours, but then again it is the holidays right now. A few hosts have kept everything to a minimum for the next few days other than emergency support.

dang... kunal beat me! ;)

Wha they didnt answer in under 30 seconds?. * shucks * bad company.

Originally posted by Technics
Wha they didnt answer in under 30 seconds?. * shucks * bad company.

Lol Technics, that guy was jsut saying that he hadnt recieved a response for more then 7hrs. So Relax :) Its Christmas time :)

Sorry dry british humour ......

If anyone finds a host tat they think is better thn this one and offers the same stuff , let me know.

Originally posted by ExtremeDude86
If anyone finds a host tat they think is better thn this one and offers the same stuff , let me know.


Ultraspeed? Site5?

http://www.site5.com - as long as ur not on that dodgy server. Which they tryed to tell my friend was fixed but it isnt.

Originally posted by Technics
http://www.site5.com - as long as ur not on that dodgy server. Which they tryed to tell my friend was fixed but it isnt.

I thought they had replaced it or had the thing sorted out. Interesting. Do you host with them Technics?

The reason I posted was cause everyone said they replied in 2-4hs. Just wanted to let you know that I've been waiting for 8hs now. I understand it´s X-mas and all. But I guess I'm used to FutureQuests replying in less than 1h (usually within 15mins).

Site5 I don't trust and Ultraspeed doesn't offer LiquidWeb's biggest plan.

Why dunt you trust site5??


I think ultraspeed does custom deals, why dun you email them?

nope my friend who owns http://www.sheenaschat.net does though. site down a hell of lot thats why shes moving. She wishes shed never left tera-byte now.

I've heard they have had a lot of bad experiences.

Originally posted by ExtremeDude86
I've heard they have had a lot of bad experiences.

What kinda bad experiences??



Technics ==> Sorry to hear that.

One of you wanted to know if there is a host that offers about the same feutures as Liquidweb. I`m hosting with hosting4less.com , nearly the same feutures, same price, great support (even ICQ support), but a horrible reseller program, but this is not the reseller room, so I thought you should know.

Hi Technics/ExtremeDude,

Sorry to hear that you find us "untrustworthy". :( I would be very interested to hear what exactly it was that has caused you to feel this way, as we are always looking for ways to improve our services. If that is the general concensus with regards to our company, then we definitely should discuss the matter within the company.

It is true that we did have some server problems in November. We did believe that we had solved the problem, however it returned after about 20 days of laying dormant. After it returned, we basically decided that we needed to simply replace the whole machine, which is exactly we did. The problematic machine was completely replaced about a month ago. Since then, it has not been offline except for a simple reboot (kernel upgrade). Furthermore, uptime on all servers this month has been VERY close to 100% (probably 99.9% or 99.8% at the very lowest). If you visit our community forums, you can see that we stand by our word when we promise the best in customer support.

At any rate, the "doggy server" is no longer "doggy", and support response times are better than they have ever been. ;)

If you have any specific concerns, I would be glad to address them. Simply email me at mlightner@site5.com and I'll get back to you (after Christmas of course).

Thanks for letting me rant here for a few seconds. :D I hope everyone has a merry Christmas and a happy new year!

Regards,
Matt
mlightner@site5.com

[Edited by Site5-Matt on 12-25-2000 at 03:17 AM]

ExtremeDude86's post really concerns me, when you say you don't trust a certain company, you should have very specific fact why, and you seem to be misinformed, I remember Site5 having problems with their server "scorpio" that has been replaced since with "infinity".

It would just help if people like you got their facts straight before you say anything bad about a company, I'm sorry if I sound harsh, but this is a trend that happens here allot lately, and it got to stop, sorry MOD's but you guys have to look at this, bashing is not an acceptable conduct, and I think you have to put that in the rules, if you are going to say something bad about someone else .. make sure you can present proof of why.

Now don't get me wrong, allot of hosts here go thru bad times, and maybe when your friend was having problems, that would have been a valid remark, but you should always check to see if the problem has been solved first, and if it has, are the current customers happy with the results ?

Liquidweb seems to be a good company, their 30gig plan is "almost unbeatable" at the present moment (please no silly coments from other hosts, if you can beat it, then fine, just post your offer), so try them out in February and let us know of your experience with them then.

Thank you and merry x-mas

Afternoon everyone...Happy Holidays!

*Must be mad to be working on Xmas day*

2 comments for everyone....

1) Site5 are a great company, and seem to have got their server problems sorted out...definetly one of the better choices.

2) I think I might signup with Liquidweb myself on that 30gig a month plan, save myself the $ on the bandwidth:))

Anyway....my gangs all here today so normal response times apply even over the holidays!

Speak for yourself Jordan....

*heads for that home cooked meal, mmmmmmm Smoked Ham.... mmmmmm..........

lol

Happy Holidays Everybody :)

Originally posted by CRego3D
It would just help if people like you got their facts straight before you say anything bad about a company, I'm sorry if I sound harsh, but this is a trend that happens here allot lately, and it got to stop, sorry MOD's but you guys have to look at this, bashing is not an acceptable conduct, and I think you have to put that in the rules, if you are going to say something bad about someone else .. make sure you can present proof of why.

I don't want to throw this topic into a tangent. This comment would be better suited for email:
moderators@webhostlink.com

But quickly, it is just an opinion that his feels about Site5. Matt seems to understand this, (and is interested in discussing *why* he feels this way). The way I see it, is that this is just how he feels, and it might be unjustified, but it's hard to tell. Note kunal's responses:

ExtremeDude86: "Site5 I don't trust..."
kunal: "Why dunt you trust site5??"
ExtremeDude86: "I've heard they have had a lot of bad experiences."
kunal: "What kinda bad experiences??"

Not everyone is going to think you are the best thing since sliced bread, but the proper response is for the host to be concerned (as Matt is), and ask why this person feels this way, and if this is popular opinion or just one person's feelings.

There is one aim that most of the hosts have. To provide the best service and get better than they already are. I think you can see by the kunal's comments that we are interested in knowing why he feels this way (it is not an opinion that I share, nor do people I talk to for the most part).

This might just be about that one server, and it will be reassuring to ExtremeDude86 to learn that this was an isolated incident. This can only be done through discussion.

Anyway, if this stemmed from reports of that one server, then I'm sure Matt would agree that that particular server was indeed troublesome, but that it has been replaced. Overall, I've heard very good things about Site5 and the services they offer.

Chicken

I understand what you are saying, and maybe I did blew it a little, but it's just sickening to see this hapenning over and over again ..

I think Chicken summed everything up pretty well. I guess we all just have to wait for ExtremeDude86's response to my questions.

Lets not fight at Christmas :)

LOL, you heard it - no fighting! *wink* And Carlos, I know what you mean, and we're trying very hard to prevent unjustified random bashings.

Thanks for your support guys!

I'd like to wish everyone here a very Merry Christmas. I know mine couldn't have been better... and it's not even over yet! ;)

Regards,
Matt
mlightner@site5.com

I wasn't trying to bash their site, just saying that I wouldn't go with them when Kunal suggested them. This is because on some boards I have seen people who were not happywith theit servers.

I have had several email exchanges with Matt from Site5 and he has been very honest.

I do have to say that their Web site FAQ is apparently not up to date and may lead one to take for granted certain things like the ability to sub-lease your account space as per the FAQ. http://site5.com/help/sales1.html#4a

"What is meant by 'sub-leasing/multi-hosting allowed' under the Ultimate plan conditions?

This means that the "end-user agreement" (under terms and conditions) is loosened, allowing you to split up your space between multiple parties however you like. This means that you can give space to your friends, family, and whomever, if you wish to do so. Keep in mind that they'll all have to share one domain for e-mail, etc."

Matts email comments to me are as follows...

"This is allowed to a certain extent. If you have a couple websites and would like to consolidate them into a single account, you are free to do this. However, if you're trying to sell/give away your space as a service to customers, that is not allowed. Just use good judgement and you will be fine. If you're really interested in offering webspace, you should look into our reseller program instead. Also, you must have the Ultimate plan to
sublease your space."

This doesn't make them a bad host, but inconsistant and lax on keeping their site up todate and clear yes. I don't think the average person would email to get the FAQ verified as I did. Am I wrong in this assumption, if I am I stand corrected.

Hi wajones,

With regards to these comments:

"What is meant by 'sub-leasing/multi-hosting allowed' under the Ultimate plan conditions?

This means that the "end-user agreement" (under terms and conditions) is loosened, allowing you to split up your space between multiple parties however you like. This means that you can give space to your friends, family, and whomever, if you wish to do so. Keep in mind that they'll all have to share one domain for e-mail, etc."

Matts email comments to me are as follows...

"This is allowed to a certain extent. If you have a couple websites and would like to consolidate them into a single account, you are free to do this. However, if you're trying to sell/give away your space as a service to customers, that is not allowed. Just use good judgement and you will be fine. If you're really interested in offering webspace, you should look into our reseller program instead. Also, you must have the Ultimate plan to
sublease your space."

They are very similar. Basically what we're trying to avoid is having a single account be home to many high-traffic sites. Although your site may very well fit within the bandwidth/space constraints that our plans outline, there is also the issue of server resources.

Basically we are trying to be fair to ALL of our users on the system. If we have one customer who is hosting a single website and his service is being degraded by another account who is hosting 10 high-traffic sites on a single account, that's not ok.

We're not trying to tell you how to use your space, but we are trying to make sure that each customer is receiveing the best possible service that we can offer. In the past, we used to have a strict policy with regards to sub-leaseing. We didn't allow it at all. Due to popular demand, we have loosened our policies with regards to sub-leaseing on our largest plan, but we are still not indifferent on the matter. We expect every user to use their own good judgement with regards to what is appropriate or not, and whether or not it would be suitable for them open up a separate account for a particular site.

Sorry if it sounds a bit confusing. This is a controversial issue, and I would be interested to hear the view of some of the other hosts on this board with regards to a user reselling/sub-leaseing space within his or her account.

Hope that helps to clarify (although it probably made things more hazy :D).

Matt
mlightner@site5.com

Matt

I have no problems with your statement, the problem I had was that your FAQ should be worded more like your email, thats all, somehow get the point across in the FAQ that it's a little more restricted than it sounds. Additionally I should have emailed you instead of posting it here, I didn't post to start a debate. Like I said you have been up front and honest to all my questions.

Wajones,

You have a valid point there. I have modified our FAQ to reflect our current views on this issue. Below is the updated question/answer from our FAQ page.

What is meant by "sub-leasing/multi-hosting allowed" under the Ultimate plan conditions?

This means that the "end-user agreement" (under terms and conditions) is loosened, allowing you to split up your space between multiple parties, providing that you do so in a way that is responsible and controlled. Please note that this does NOT give you explicit permission to begin sub-leaseing the space/bandwidth that has been alotted to you. You must use good judgement when setting up multiple sites on a single account. If your account is using too many resources because of sub-leaseing, we reserve the right to deactivate any and all sub-hosted sites.

This seems to fit our views on the issue much better than the former. Thanks for your suggestion!

Matt
mlightner@site5.com

Originally posted by Site5-Matt
If you visit our community forums, you can see that we stand by our word when we promise the best in customer support.
Matt - I realize this post/thread is somewhat dated, but I'm trying to find the 'community forums' you speak of? Can you help me out? Appreciated...

Da Birk,

Our community forums are no longer active. All support requests are now handled by our staff through our helpdesk at http://helpdesk.site5.com/.

Regards,
Matt Lightner
mlightner@site5.com