I want to ask whether their service is reliable.
Also, what are the charges? (setup fee, transaction fee and charge back fee)

CHarges:

you will need to enter your info ( about your country, type of products you are selling etc ) - the charges depends on that.

My request gave me this deal:
$150 setup, $35 a month and then $0,35 + %3,95 a transaction.

I have not decided on anything yet.

Thank you.

Do anyone know another payment gateway that support multi-currency?

Worldpay, but their setup fee is pretty high I think.

the service is very good, unfortunatly the support seems to be getting worse by the day.:bawling:

Worldpay. I have used it to pay my hosting fee before.

It need to register before paying.
Their user name and password are very difficult to remeber.
So, i think i won't use Worldpay.

I'm pretty sure that Worldpay doesn't have recurring billing and because it doesn't use a common gateway you are extremely limited with software that can enable this for you. I am only aware of one software provider (can't remember the name) that allows you to setup recurring billing with Worldpay.

We chose Planet Payment because it seemed to be the only International payment gateway that allows multiple currencies, and uses the authorize.net payment gateway.

However, they have been increasing their fees and it takes forever to get a reply from any of their sales or support staff. We plan to move away from Planet Payment in the near future as soon as we find someone that we like.

David Delisle

I'll stick the knife into Planet Payment's support as well. E-mailed them about two weeks ago about an odd charge. Finally got a reply 10 days later, and was disheartened to read it was little more than "I'm passing this onto sales"

I fired an e-mail back asking if this was the sort of response time I should expect from them and am yet to hear anything back - kind of answers that question in itself.

For all their ups and downs we're sticking with Revecom for now till we decide which processor to go for.

Greg Moore

So, PlanetPayment is not good at support.

But, I think I will try to use it because I have no choice....

I need to receive HK dollar!!

Originally posted by 1q1q1q
So, PlanetPayment is not good at support.

But, I think I will try to use it because I have no choice....

I need to receive HK dollar!!

Exactly. I feel for you (I'm in exactly the same boat). I guess that's part of the problem. The guys over at Planet Payment know that they don't have any major international competition so they can get away with this.

Hopefully something better comes along soon...


David Delisle

And why don't you incorporate your company in USA and get an US checking bank account, you can get any Merchant Account with it.
Of course that the price its high (I paid more than $2K for that, but it worth).

Originally posted by Jedito
And why don't you incorporate your company in USA and get an US checking bank account, you can get any Merchant Account with it.
Of course that the price its high (I paid more than $2K for that, but it worth).

because I am not familiar with U.S. law.:confused:

Well, just to add, Planet Payment requires a minimum security deposit of $6000.00.

WorldPay does support recurring billing through its FuturePay service.

Originally posted by zenwoo
Well, just to add, Planet Payment requires a minimum security deposit of $6000.00.

WorldPay does support recurring billing through its FuturePay service.

Are you serious? 6000 is not a small number.

:( :(

Originally posted by 1q1q1q
Are you serious? 6000 is not a small number

We paid no security deposit at all, so I suppose your milage may vary

Greg Moore