Jumpline completely wrecked my website files and consequently my Internet business. They have been and continue to be unresponsive to my request for help and support. They created a catastrophe for their clients. I for one have been abandoned and left on my own to sort out the mess they made of my business. Realizing this, I am now attempting to do damage control and recovery without help or support. Needless to say I’m moving my 6 websites to another, hopefully more reliable and competent hosting company. I am absolutely furious at what jump line did and feel cheated for ever having put my trust in them as a host for my websites.

In my opinion, Jumpline have proven themselves to be totally unprofessional and incompetent in the web hosting business. If anyone reading this knows of, or organizes a Class Action Law Suit against Jumpline – please let me know because I want to join in.

John B.
Almex

this site runs on jumpline http://www.rx7forums.com/ 1800 members on the forum and it hasn't worked right in days

I am with you..after countless emails, my site still does not link up to my old mySQL db (my site was built around it)

I am beyond frustrated.
Very disapointed...

Keith
keithlubrant.com

<<Please set up a signature (see PROFILES button above)>>

I moved away from Jumpline (I have paid in advance until august but I am very disappointed with them).

There so called "upgrade" was a downgrade for every "standart plan" customer so I did not want host no longer with them.

If there is a way I want to get a refund for the money I have spent.

<<Removed>>

Originally posted by T3link
<<Removed>>

No one use these fools. They are board spammers who can't read rules. Never support spammers!! Don't even click on the link.

My reply was completly relevent!

Nick Powers

Participants may not use the forum to publish or discuss any information regarding their product or services, or future (possible) products or services, or any product or services they are, or have been, associated with. This includes, but not limit to suggesting your own services, or services of partners or family.
http://webhostingtalk.com/misc.php?s=&action=forum-rules

I appologize.. I did not realize!

Nick Powers

Edit that post...


;)

The problem is these idiots moved what (10,000) sites to new servers - not once did they think to actually tell us what they planned. I had (noticed I said had) about 40 sites with Jumpline. Some of them upwards to 2000 pages and massive amount of Perl scripts that were programmed to SERVER PATHS - of course when the unexpected DNS change started to happen NOTHING WORKED. I had already started to move sites off of them because their lack of Support etc... The other major blunder here was when they backed up all the sites - they did it on Feb 19th - then when the DNS changed on March 7 - WOW Everyone had 2 weeks worth of data missing - I still have ecommerce sites with missing orders. Now the old servers are unavailable even by IP address. we are talking orders, financial data --- Should they be held accountable --- you bet your a s s -- This has got to be the biggest Blunder by a web hosting company to date- I am glad to be done with them- My clients are seeking legal help as we speak.

From Jumpline's TOS, to which you have to agree to sign up:


2.2. Limitation of Liability. IN NO EVENT SHALL JUMPLINE.COM
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES
(INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION
OR DELETION OF WEBSITE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENTOR YOUR USE OR INABILITY TO USE JUMPLINE.COM'S SERVICES (INCLUDING, BUT NOT
LIMITED TO, INOPERABILITY OF JUMPLINE.COM'S SERVERS), REGARDLESS OF THE FORM
OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE,
EVEN IF JUMPLINE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


I seriously doubt that any lawsuit would stand up in court, and I'm sure if you contact a lawyer they will tell you the same.

As has been mentioned many times on this board:

If the data from your website is important to your business you should keep a local backup (that includes backups of your databases).

You are obviously an employee of Jumpline. So my reply to that is that NO one I know keeps an up to the minute backup of there site. If Jumpline would have giving us some warning about what they were going to do.... we could have prepared for this. Even losing one order is too much... Plus - the data on those OLD servers belong to my customers.... NOT JUMPLINE - What you are tying to say is that if that information such as credit card data and financial information falls into the wrong hands - there is nothing we can do about it? YOU ARE DEAD WRONG - My lawyers would have a field day with Jumplines TOS --- I have read it - and what they advertise on their website as the pullers to get you to signup... This mess, I beleive is going to ruin Jumpline --- and I won't miss them. They deserve it... this was just plane stupidity on their part. Also if you are a plant - why don't you answer the phone - I have some MONEY coming to me???

Originally posted by bboilard
You are obviously an employee of Jumpline.
Obviously. How dare he suggest you make backups of your site!
Originally posted by bboilard
What you are tying to say is that if that information such as credit card data and financial information falls into the wrong hands - there is nothing we can do about it?
I seriously hope you're not storing clients' credit card data on a shared server.
Originally posted by bboilard
Also if you are a plant - why don't you answer the phone - I have some MONEY coming to me???
Usually plants don't have hands and arms to answer phones. I tried putting one of those cellphone headset deals on a potted fern and then calling it, but I felt foolish when I realized it was a waste of time because potted ferns can't talk.

This conversation is going nowhere - I'll be sure to stay away from your hosting facilities also - <<removed>>.

Originally posted by bboilard
You are obviously an employee of Jumpline. So my reply to that is that NO one I know keeps an up to the minute backup of there site.

I'm not sure which is worse, your grammar, or your convoluted thought processes.

I am not an employee of Jumpline, I seriously doubt they can afford my salary. My reply to your statement is that NO host keeps an up to the minute backup of a server either. If your server crashes you will lose any data added to the server since the last backup anyway, that is a fact of life. However, everyone should make a daily back up of their site if the information is important their business.


Originally posted by bboilard
Plus - the data on those OLD servers belong to my customers.... NOT JUMPLINE - What you are tying to say is that if that information such as credit card data and financial information falls into the wrong hands - there is nothing we can do about it? YOU ARE DEAD WRONG - My lawyers would have a field day with Jumplines TOS --- I have read it - and what they advertise on their website as the pullers to get you to signup...



This is where your convoluted logic escapes me. I certainly am not disputing ownership of the data. I am saying that I doubt you would be able to sue for monetary gain in this instance, and the data may very well be gone, you will just have to accept that fact -- you can't sue to produce data that no longer exists, and I think your lawyer will tell you the same thing.

Originally posted by bboilard
This mess, I beleive is going to ruin Jumpline --- and I won't miss them. They deserve it... this was just plane stupidity on their part. Also if you are a plant - why don't you answer the phone - I have some MONEY coming to me???


I am not defending Jumpline, I am just saying that you should not waste your energies on a lawsuit that will probably be fruitless.

And once again, I am certainly not a Jumpline plant.

Originally posted by bboilard
This conversation is going nowhere - I'll be sure to stay away from your hosting facilities also - <<removed>>

Chris -- he called you a Java Applet, I wouldn't take that if I were you :D.

<<MOD NOTE: Removed the reference, but thought I'd mention that your reply was witty :D>>

Who ever said anything about monetary gain - Not I... It's just amazing to me that (Chris) from Jumpline just called me? Is this a coincidence or what??? Anyway - He explained the whole thing to me. They were kicked off the network by their provider and even they do not have access to any of the old data. They are suing their provider and he agreed with me when I said that they were going to be sued by many people. It is just a fact of life and if no one is accountable in this world it leads us to a society like the one we have. I would never or have ever sued any one for monetary gain. Just for what right mine. Have a nice day!

Am i watching the war of the worlds :)

To put this post back on track. If jumpline doesnt get their act together then they themselves will suffer from loss of clients.

You cant file a class action lawsuit against them for a number of reasons.

1. First of all the amount you could hope to recover wouldnt be ebought to qualify for a class action lawsuit.

2. Second you cant sue them for a service they continue to provide. Whether or not that service is performed poorly or not if they have made no claims to the level of service they plan to provide then they have no obligation to even answer the phone or email you.

Now if you are dissatisfied and request a refund etc, and they fail to provide this then at that time you would have the right to sue them.

I have no direct exp. with jumpline, i know when they were with alabanza they were supposed to be top notch, i would say if the next month or 2 they have some glitches thats not bad.

Well, the poll is a little twisted as it does not have an option for "the upgrade did not effect my site at all". That would be interesting to know.

We hosted an e-business on jumpline (past tense). Each loss of sale is 5x-30x the cost of the annual jumpline account (low volume, high price items). We had originally chosen jumpline because we believed it would be a very reliable place to run a business. It is painful that there is proof that we forever lost at least one sale due to the e-business being irreperably broken after their upgrade. We recently made a request to retrieve a customer database file that lost nearly 3 weeks of content due to the upgrade. Its access rights were also changed such that it could not be updated with new content. There has been no response for 4 days besides the support ticket number auto response. We are afraid we will never get this information back.

I characterize what's happened as the same thing that happens inside companies of all sizes when the IT department gets too powerful. They suddenly feel they need to control an organization and forget their job is to make everyones job easier. The new 6 character pop box password rule is a good example of that. Not having the webmail "domain.com/mail" link ready in time is another example. Just a sampling of some of the small, but avoidable changes that caused untold and unnecessary havoc in addition to the wider, more severe changes.

I'm greatful this forum exists because it allowed us to spot another hosting company that we are happy with. We now have a faster site with more space & bandwidth to grow into, excellent support thus far, and it costs less than jumpline. I don't need to list who we chose, as anyone who searches this forum can find numerous such hosting oportunities. Ever onward.