Hi All,

I have a lot of customers who are asking the same questions over and over again. You might experience the same ;-(
Now I want to set up an mysql/php based faq.

Do you guys have experience with that? Which one are good ones and free and easy to maintain. Are there any other things I should be aware of before lauching a faq on our website ??

Thanks ! Robbert :)

<<Which one are good ones and free and easy to maintain>>
I like FAQ-U (http://www.CODEgrunt.com).

<<Are there any other things I should be aware of before lauching a faq on our website ??>>
Customers will still ask you the same questions over and over again.

EasyFAQ is good, also, Marty built one, for tlcscripts - or some name like that :) Which is very good.

Originally posted by SoftWareRevue
Customers will still ask you the same questions over and over again.

That's so true... it's human nature... just too lazy too browse forums or FAQs first...

just too lazy too browse forums or FAQs first...

They are indeed however but when we have a faq online we can easily send them there. And furthermore we consider it a service for our "reading"customers that they can find and print the info they are looking for.

Robbert:rolleyes:

In developing a faq list, you are also basically developing a user manual (if you do it well). And, it also means you have the answers right at your fingertips, rather than having to re-compose them.

So, even if the customers do not fully utilize it, there is benefit to you. Much easier, when for the 20,000th time you get asked, "How do I set up my email in Outlook Express?" to just cut and paste the explanation.

For a simple FAQ, I like odfaq from www.oodie.com

There are other solutions for more extensive user manual type stuff.

I agree about people being lazy :D

Originally posted by SoftWareRevue
<<Which one are good ones and free and easy to maintain>>
I like FAQ-U (http://www.CODEgrunt.com).

<<Are there any other things I should be aware of before lauching a faq on our website ??>>
Customers will still ask you the same questions over and over again.

Hee heee... hidden message for the clients heh? "yeah just check out our F-U" lol

lol good one:cool:

There should be a FAQ that respons to emails and searches for a question and then send the response from the faq. Its perfectly possible.