 | View Full Version : What are the most common support questions? poncho2000 03-11-2002, 11:11 AM Hi, What are the most common support questions? I appreciate answers from both Linux and Windows hosts. Thanks in advance, Peter BrianF 03-11-2002, 12:15 PM Go to a linux/windows webhost's website and look at the faq. That should give you a good idea of what questions they are asked most often. jamenjaw 03-11-2002, 07:53 PM 1. what is FTP? 2 what is SSH/telnet 3 what is a e-mail client? 4 what is that http.config file for? 5 why when i upload my update to my site it does not show up right away? just a few from the faq's i have seen. but do check others many a lot of them are related to ftp/ssh/telnet/e-mail/ect ect clients. hope it helps james Sesran 03-11-2002, 10:48 PM Always domain propagating. Incognito 03-11-2002, 11:06 PM 1-How do I set up my email? 2-How do I get a name? 3-How do I change my DNS? 4-Why can't I see my site? 5-How do I load my site? 6-Why can't I send email? (SMTP blocked by ISP) 7-How do I create a web site? 8-How do I install this software? (100's of choices) 9-Reseller-How do I set up a new account? 10-Why can't I reach my site (site is fine, problem on their end)? akashik 03-13-2002, 04:27 PM "How do I set up my e-mail account?" "How do I upload my site with Frontpage?" Those two questions account for the bulk of early e-mail support issues in our case. Later things such as "How do I point my extra domain to my main account" usually crop up. Greg Moore ASPCode.net 03-13-2002, 05:46 PM I'd say something Frontpage Server related. So typical since I really don't like FP Extensions myself - never actually used it for real... ( I am a windows host btw ) |