Hey guys,

Im all keyed up about selling hosting. But now would like to offer domain registration, and SSL certs to my customers.

I got an eNom account for this. But wasn't sure on a few things.

When a customer registers a domain through us, who appears in the WHOis informatiom?

Who owns the domain?

How does a customer manage the domain, such as DNS, web forwarding, etc?

If the customer decided to move to another host, and would like to take their domain with them, how is that handled?

If a customer registers a domain name, then buys a hosting plan, are the name servers automatically set at eNom for the domain?

Hello,

I use enom and am very happy with them.

The whois information is the customer (at least when they signup with modernbill - thats the only way we have done it)

The Customer owns the domain but you have the power to manage it.

The customer can login to enom (after you set a password) and they can change their contact information in the whois and other things.

Enom/modernbill automatically handle the transferring of domain names via a standard email based form that asks the person in the contact whois information if they really want to transfer.

and the last question is - no, if they register a domain name and buy hosting, you usually have to go into enom (at least we do) and actually change some of the settings per domain.

If you need help with that ill help you. :) cheers.

Originally posted by Eean
Hey guys,

Im all keyed up about selling hosting. But now would like to offer domain registration, and SSL certs to my customers.

I got an eNom account for this. But wasn't sure on a few things.

When a customer registers a domain through us, who appears in the WHOis informatiom?

Who owns the domain?

How does a customer manage the domain, such as DNS, web forwarding, etc?

If the customer decided to move to another host, and would like to take their domain with them, how is that handled?

If a customer registers a domain name, then buys a hosting plan, are the name servers automatically set at eNom for the domain?

Who appears on the WHOIS information depends on what you enter or how your API is configured. For my company, since the customer owns the domain name, our API puts their information on it.

You can provide your customers with a password specific to their domain name so they can access the control panel at enom at: http://access.enom.com to manage their domain name. If your customer decided to switch hosts, all they would have to do is update the nameservers to point to their new host. They can also have you push the domain name to their own eNom account.

The nameservers are set depending on what you set the default to within your eNom settings. You can login or they can login to change this at any time.

So if I was using ModernBill, and a customer wanted to register a domain. ModernBill would use the eNom module built into it to register the domain, and set the whois information for that domain to the customers information?

yup. The customer has a choice of what the contact information says in the signup form. :)

Originally posted by Eean
So if I was using ModernBill, and a customer wanted to register a domain. ModernBill would use the eNom module built into it to register the domain, and set the whois information for that domain to the customers information?

Yes, as with almost all management scripts that have an eNom module.

Okay, thanks for clearing that up :D

One more thing.

Do most of you have a no refund policy on domain registration?

Most hosting companies have that policy yea. :)

Originally posted by Eean
Okay, thanks for clearing that up :D

One more thing.

Do most of you have a no refund policy on domain registration?

Yes. However, if there is a fraudulent order, you shouldn't have a problem contacting eNom about it within a couple of days and getting the order deleted and refunded.

Okay, thanks :)