We are looking for comments on users experiences with SupportResort.com

Thank you

umm, $1.42 an hour? It looks to me like this is based in India or somewhere. Not that there is anything wrong with this, but if you are located in the US your customers won't be big fans. Personally I have not heard anything about this site. I would also like to know something. Although, I would never consider giving them my business.

S/R is fairly good around a year ago when I trialled them for 30 days but they may have changed now. They are way cheaper now!

Haven't tried them. But i have tried and used RootSupport.com. I would recommend them. Been using them for over a year. Customers really like them. They really go out of their way to get the job done even if its not covered by my plan many times. Even helping my friends out as well.

If the server experiences a problem, they are straight on the phone to me and the upstream providers trying to get everything resolved.

I would highly recommend them

If you have any questions about them feel free to pm me.

Whoever you choose, make sure you test the service and ask as many questions u can think of!

Good Luck!

SupportResort is an established player in the outsourced support business. I wouldn't necessary be weary of them but I would try to go for some dedicated techs with them perhaps if you're serious about outsourcing support for your hosting company. I would highly advise against purchasing a per-ticket or per-server plan because you'll be fighting for attention amongst the other hosting companies using the same company. This holds true no matter which support company you go with.

Roj

Thanks for all the replies. We would be going with dedicated techs for our clients only, not the shared or per ticket options.

Excellent - that's a good first step. After you've done that, please treat your techs as people (not as services). Even though they're not in-house, they're still people working for you (I'm not assuming you won't do this but saying it anyhow).

It's quite tempting to believe that you're paying simply for services when it's overseas but not as easy to think the same when you have a guy working hard for you right inside your own office. Because you can't see them, you'll consistently wonder "just what *am* I paying for". To make sure this isn't the case, insist on daily reports (ticket counts, chat counts, etc.) and the contact information for the supervisor on duty so that, in the event that your tech doesn't show up, you've got somebody there to find out where they are. (Techs can get sick too.)

While you're out there looking for DTs, consider giving a candidate a quiz that you've put together to see if they pass the mark (in fluency, aptitude, and service). Be careful about who you're "assigned" especially if you're paying good money for them.

Just a few more thoughts...

Roj