dgeneral
03-09-2002, 12:40 AM
You will love this.
I have had problems on and off with webhosting.com Site was crashing at one point every other day in August of last year.
At one point they gave up on the server completely and transfered my account to another server. The result: the website was wiped clean from the old server. Did they tell me they were going to do this. No.
When I got back from the weekend I phoned their "service". I got someone who told me "oh your webspace is on another server. Sorry. Transfer your files to there."
At this point, everyone's advice would be "leave these clowns". But webhosting.com doesn't work that way. They work on the "Hotel Calafornia" principal: "you can check out anytime you like but you can never leave." Meaning the 500.00 I have on pre-bought service is theirs. No refund.
Webhosting.com got their act together for a couple of months with only on-and-off service problems. 99.5% up time is a complete lie. Read the find print: you stick with them past 30 days there is no guarantee for ANY uptime. Period.
But that isn't the horror story.
A new one. Some hosts have been cutting back on transfer rates. However they have been up front announcing to clients "by next month we will have a cap of 10 GIGs so get your affairs in order." Not webhosting.com.
Eight days ago clients visiting our site started to server refusal error messages when they tried to access the site. I contacted webhosting.com "services" about this.
Their first and second answers were "there is nothing wrong"
The third answer was "oh the (completely sheltered/ inaccessable / moronic child of a) administer has implemented the "throttle policy" on your site. The hits on your site are too many (around 1 million last month - 9 GIG transfer). Oh by the way webhosting.com is a unlimited transfer host.....yeah right.
By this point revenue has been cut by 60% and 75,000 error messages had been sent out to visitors.
Webhosting.com did not:
a. Tell us there was a problem.
b. Allow us to juggle resources to solve the problem.
To date I have no idea:
a. What criteria they used to decide to paralyze our site;
and:
b. We would like to comply to the new rules of the game for the balance of the contact but webhosting.com refuses to tell me what the acceptable levels are!!!
My opinion is they are trying to push the high volume sites off their servers so they can take their money and not give you any service. One guy at the call centre whispered to me he thought the cap the company's administers were aiming for was 2GIGs with 30,000 hits monthly. Can't run anything on 30,000 hits!
I think Webhosting.com figures they can get away with this kind of crap because they are in Canada and most of the people they are screwing are in the U.S. Well I am a Canadian and I am thinking of dropping the 50.00 court filing fee to drag these a-holes into small claims court.
Anyone else out there who have been ripped off by these clowns?
Lessons learned:
1. Never prepay no matter what the discount.
2. Never believe any advertising, just contracts.
3. NEVER NEVER USE WEBHOSTING.COM
This of course is just my opinion. My site by the way is educational resources. Can anyone recommend a good host with a 10 GIG transfer package?
I have had problems on and off with webhosting.com Site was crashing at one point every other day in August of last year.
At one point they gave up on the server completely and transfered my account to another server. The result: the website was wiped clean from the old server. Did they tell me they were going to do this. No.
When I got back from the weekend I phoned their "service". I got someone who told me "oh your webspace is on another server. Sorry. Transfer your files to there."
At this point, everyone's advice would be "leave these clowns". But webhosting.com doesn't work that way. They work on the "Hotel Calafornia" principal: "you can check out anytime you like but you can never leave." Meaning the 500.00 I have on pre-bought service is theirs. No refund.
Webhosting.com got their act together for a couple of months with only on-and-off service problems. 99.5% up time is a complete lie. Read the find print: you stick with them past 30 days there is no guarantee for ANY uptime. Period.
But that isn't the horror story.
A new one. Some hosts have been cutting back on transfer rates. However they have been up front announcing to clients "by next month we will have a cap of 10 GIGs so get your affairs in order." Not webhosting.com.
Eight days ago clients visiting our site started to server refusal error messages when they tried to access the site. I contacted webhosting.com "services" about this.
Their first and second answers were "there is nothing wrong"
The third answer was "oh the (completely sheltered/ inaccessable / moronic child of a) administer has implemented the "throttle policy" on your site. The hits on your site are too many (around 1 million last month - 9 GIG transfer). Oh by the way webhosting.com is a unlimited transfer host.....yeah right.
By this point revenue has been cut by 60% and 75,000 error messages had been sent out to visitors.
Webhosting.com did not:
a. Tell us there was a problem.
b. Allow us to juggle resources to solve the problem.
To date I have no idea:
a. What criteria they used to decide to paralyze our site;
and:
b. We would like to comply to the new rules of the game for the balance of the contact but webhosting.com refuses to tell me what the acceptable levels are!!!
My opinion is they are trying to push the high volume sites off their servers so they can take their money and not give you any service. One guy at the call centre whispered to me he thought the cap the company's administers were aiming for was 2GIGs with 30,000 hits monthly. Can't run anything on 30,000 hits!
I think Webhosting.com figures they can get away with this kind of crap because they are in Canada and most of the people they are screwing are in the U.S. Well I am a Canadian and I am thinking of dropping the 50.00 court filing fee to drag these a-holes into small claims court.
Anyone else out there who have been ripped off by these clowns?
Lessons learned:
1. Never prepay no matter what the discount.
2. Never believe any advertising, just contracts.
3. NEVER NEVER USE WEBHOSTING.COM
This of course is just my opinion. My site by the way is educational resources. Can anyone recommend a good host with a 10 GIG transfer package?