sodapopinski
03-08-2002, 09:47 PM
I need good free/shareware email to web based/ticket support script which compatible with exim conf.
Any suggestion?
Any suggestion?
 | View Full Version : Good mail to support ticket script? Mxhub 03-09-2002, 12:42 AM Perldesk (http://www.perldesk.com) might meet your needs .It is free and one of the popular helpdesk around. sodapopinski 03-09-2002, 01:09 PM thank you ;) All the best Walter 03-09-2002, 03:45 PM Ticketsmith is another one. akaize 04-29-2002, 08:37 AM Ticketsmith looks great but the last version is dated 28 November 2001 bacid 04-29-2002, 11:47 AM I've been playing around with perldesk for the last few days and so far it looks very nice! The email -> ticket system looks to be working good, even if i send crazy HTML emails using Outlook they show up fine in the ticketing database eva2000 04-29-2002, 05:31 PM Originally posted by sodapopinski I need good free/shareware email to web based/ticket support script which compatible with exim conf. Any suggestion? try www.deskpro.com been using it on my whm/cpanel based server :) phpjames 04-30-2002, 06:58 PM Im considering writing one myself. Anyone interested in a colaboration on this project? ;-) MarlboroMan 04-30-2002, 10:02 PM Perldesk does have some limitations with their email, tho. If someone sends an attachment, or lists the email address as a CC or BCC, the email shows up as completely blank. Also, if there is basic base64 encryption on the email (Which programs like Outlook have no trouble with), Perldesk is unable to uncrypt it and displays the encrypted email. On the flip side, tho, the creator of Perldesk, John Bennett, is working on a new release which should fix the first two problems. PS. We use Perldesk. We chose it over a PHP-based desk with a team of designers and a license fee. Perldesk = goooood. clocker1996 04-30-2002, 11:03 PM isnt perldesk a cpu hogger and is Ticketsmith free? where can i read morea bout it iamdave 04-30-2002, 11:18 PM Originally posted by clocker1996 isnt perldesk a cpu hogger and is Ticketsmith free? where can i read morea bout it Ticketsmith is free. http://www.voxel.net/projects/ticketsmith/ big_smooth 05-01-2002, 08:25 PM can someone please help me install ticketsmith.. i've been trying forever. all the dbs, users and everything is setup. but, the pipe, gateway.pl is what i'm having trouble with.. can someone pelase help me? thanks mpope 05-01-2002, 08:45 PM Go to /etc/valiases/ and open up yourdomain.com file. Then add the following line: "youremail@yourdomain.com: |/path/to/gateway.pl" (without the quotes of course) This should be above the "*: username" line. the path to the gateway.pl file is most likely something like /home/yourusername/public_html/cgi-bin/gateway.pl pearhost 05-02-2002, 12:08 AM What limitations TicketSmith has comparing to PerlDesk? |