WAbizTony
04-02-2005, 01:26 AM
So, I've been in this "Web Hosting" business for 5 months now. I've had my ups and downs, but overall, I love it.
It takes a lot of work and a lot of personal attention is required for some clients. But its an honest job and if its done right it creates value for the customers and for me, the company.
I really think that a majority of the people who start hosting companies do not understand what they are getting themselves into. Its a 24/7 job. If support is needed at 4am and you don't have staff on call then, guess who answers it? You do. There is no such thing as a day off. It is not acceptable to be in a bad mood and not provide friendly service to all customers. And it takes marketing skill to get customers. A good site and all the software will get you no where if you can't both market yourself and your company.
In a market this saturated with companies, some mature and many new, its not possible to make a lot of money really fast. It is slow steady growth that wins in the end. Keep customers happy and your prices resonable and a majority of them will stay your customer.
I'm sure all of this has been said 10000 times here, but I wanted to post anyway.
It takes a lot of work and a lot of personal attention is required for some clients. But its an honest job and if its done right it creates value for the customers and for me, the company.
I really think that a majority of the people who start hosting companies do not understand what they are getting themselves into. Its a 24/7 job. If support is needed at 4am and you don't have staff on call then, guess who answers it? You do. There is no such thing as a day off. It is not acceptable to be in a bad mood and not provide friendly service to all customers. And it takes marketing skill to get customers. A good site and all the software will get you no where if you can't both market yourself and your company.
In a market this saturated with companies, some mature and many new, its not possible to make a lot of money really fast. It is slow steady growth that wins in the end. Keep customers happy and your prices resonable and a majority of them will stay your customer.
I'm sure all of this has been said 10000 times here, but I wanted to post anyway.
