I bought [REMOVED] at Register fly on last january my account shows the domain active and the whois that I am the owner but the domain is unreachable I cannot do nothing with it.

I wrote to Registryfly, no answer, I called and they told me that they dont support that dot de anymore!

So I paid for a domain that I own but cannot do nothing with it, how is it possible, I need some advice here.

Thank you

I'm shocked that this type of thing should happen, and I'm interested in your post. So I did some research. I should say that I have no experience with RegisterFly whatsoever, so these are just second, third, or fourth-hand information. I'm merely sharing what I found.

In this (http://www.domain.club.tw/viewtopic.php?t=5792) thread, someone registered 11 .club and .shop domains, and RegisterFly stopped their support after just a week. This particular user reflected the problems to New.net, who agreed that RegisterFly should issue a refund, but RegisterFly simply stopped replying to E-mails and ignored the user.

There are also this (http://www.killfile.org/~tskirvin/history/badcompanies/registerfly.html) thread and this (http://www.sitepoint.com/forums/archive/index.php/t-51525.html) thread.

Hirlux, this will probably aggravate you even more, but check out their price list (http://registerfly.com/info/price.php) -- .de is still there.

I have bad news for you... according to the Denic Whois (which is the ultimate authority on this) your domain does not exist. Looks like Registerfly took your money and did nothing!

They use enom for cctld which is extremely buggy. I have seen similiar issues with .ca and co.uk names registered via enom system. Write regfly and ask for refund.

Thank you for you answers

D Maeven, I called Registerfly this morning after few support tickets that disapeared I dont count on a refund but they will loose me as client be sure of that.

refund is your only option.

How about calling your credit card company to request a chargeback. that should work.

call enom. they may help you transfer it away from registerfly

Originally posted by CD Burnt
call enom. they may help you transfer it away from registerfly


Erm... i don't that would help since the domain wasn't even registered.

It has not been registred indeed, it was available on... registerfly! How many times can I buy the same domain name?

I put a support ticket for a refund and I will give you the news when (if) I get it