Bobo
03-05-2002, 07:30 PM
Hello,
We have a great RAQ Deal, but it's urgent. We must deactive by midnight today, so act now!!:
We just acquired an AMD box with Ensim, and are ready to unplug/discontinue the RAQ in order not to incur the extra monthly charge.
However, if we can avoid doing this, it would be great. So, that's why we are proposing the following Deal. Read carefully and respond by PMing me if you are interested.
Terms and Conditions
This deal is almost like a managed server solution. You get full use of the rack (sone restrictions apply), but:
1) We, the owners of the RAQ, will continue to use this RAQ as
a) A BACKUP SOLUTION in the event of failure on our main AMD Box. This means that we will continue to add sites to this box for backup purposes only, but NONE OF THE SITES WILL ACTUALLY BE ACTIVE. In other words, you will have the full resources of the server for yourself (see configuration below). It is only in the case of a disaster on our main AMD box that we will activate our sites on the RAQ, but this will be only for a few days at a time, that is, this activation will cease once the main AMD box is restored to full service. Then, you would once again have all the box and its resources all for you.
Indeed, since we paid for the setup fees on this RAQ, you are saving a lot over time.
b) Administrators: we understand that someone paying for a machine like that may want to assume full control over it. However, experience shows that when it comes to legalities, one is never too sure. The reasons for us to continue to assume Admin and Root control are as follows (below we will specify the conditions of use that will bind us together):
- We cannot run the risk of seeing someone using the server in a way that will jeopardize both their own services and ours. For instance, if we give root access to the server to our partner, and the partner manipulates files that will corrupt the server, we are the ones who would be paying for the restore and damages. And we would, because of this, lose time working out the restore and other stuff. Yet, time is money.
- We cannot run the risk of seeing the server put to usages that will jeopardize both the interests of our partner and our own (backup) interests. NOTE: Below, we will specify the usages to which the server must be put.
3) CONDITIONS OF USE
Because of the above restrictions, here is how we believe you will be able to use the server.
Because of the restrictions on your ability to be Admin and Root for the server, this means that we will have to act as YOUR EMPLOYEE. In other words, we will serve as your Server Administrator for everything that pertains to:
- addition of sites within 48 hours, so that your customers would be up and running within that time period. Although we can add sites more quickly than that, the 48 hours is a safe rule.
So, you send us, by email or Trouble Ticket (you will have access to this), all the website info you need for your customers. We simply add the site for you, and thereafter, you deal with your customers directly for any other support issue. Indeed, your customers do keep all their site privileges and can SSH, FTP, and do all the things that a site owner can do.
Indeed, you provide the configurations for each site, and we do it for you. If you sell different configurations, and a customer whats to upgrade or down grade, we do all that for you, just as if we were an employee of yours.
- Dealing with RackShack if there is a problem. Indeed, since you know RACKSHACK, you should be aware of how they deal with us, so whatever we do is transparent. You know where the server is, and in case of problem, you know who we are dealing with. So, the solution will depend on their ability.
Indeed, it is clear that the server will never fail because we personally did something to it. Since we are not using it for any other purpose than backup, it can fail only either independently or because of your usage (sites taking ressources, etc.), not ours. In other words, our sites will take only hard drive space and lay dormant.
- The partner must use the server ONLY for Websites that are not going to require exceptional ressources. By exceptional resources, we mean websites that are not going to require that someone goes into the server to do frequent tasks.
In other words, it is in both your interest and ours that you put on this server only those "MILD" users who are not going to request complex things such as subdomains, and other things that require MANUAL modification of sensitive server files such as httpd.conf and others. We wanna keep the machine as safe as possible. So, you may want to limit this server only to those customers who will request things that can be done from the Admin interface. When such a request is made, we will act on it on your behalf. Simply introduce a trouble ticket.
Indeed, if you are selling different site packages, simply give us the features for each site and we will do it for you.
Exceptionally, we will do some stuff, but only when we are sure that they do not compromise server security, safety, performance, and so on. We wanna keep the server safe and working as much as possible.
4) We will monitor the Cobalt packages site and update the server with any recent safe update. Indeed, if you see an update somewhere that is not on our list (we will provide the list), request it and will install it. Only the official packages released by Cobalt will be used, if they are safe. If you have a RAQ, and you have safely installed some of the packages, then we will seek to replicate this on this server for you.
NOTE: Because I can't paste the whole text in one single message, see the rest below.
We have a great RAQ Deal, but it's urgent. We must deactive by midnight today, so act now!!:
We just acquired an AMD box with Ensim, and are ready to unplug/discontinue the RAQ in order not to incur the extra monthly charge.
However, if we can avoid doing this, it would be great. So, that's why we are proposing the following Deal. Read carefully and respond by PMing me if you are interested.
Terms and Conditions
This deal is almost like a managed server solution. You get full use of the rack (sone restrictions apply), but:
1) We, the owners of the RAQ, will continue to use this RAQ as
a) A BACKUP SOLUTION in the event of failure on our main AMD Box. This means that we will continue to add sites to this box for backup purposes only, but NONE OF THE SITES WILL ACTUALLY BE ACTIVE. In other words, you will have the full resources of the server for yourself (see configuration below). It is only in the case of a disaster on our main AMD box that we will activate our sites on the RAQ, but this will be only for a few days at a time, that is, this activation will cease once the main AMD box is restored to full service. Then, you would once again have all the box and its resources all for you.
Indeed, since we paid for the setup fees on this RAQ, you are saving a lot over time.
b) Administrators: we understand that someone paying for a machine like that may want to assume full control over it. However, experience shows that when it comes to legalities, one is never too sure. The reasons for us to continue to assume Admin and Root control are as follows (below we will specify the conditions of use that will bind us together):
- We cannot run the risk of seeing someone using the server in a way that will jeopardize both their own services and ours. For instance, if we give root access to the server to our partner, and the partner manipulates files that will corrupt the server, we are the ones who would be paying for the restore and damages. And we would, because of this, lose time working out the restore and other stuff. Yet, time is money.
- We cannot run the risk of seeing the server put to usages that will jeopardize both the interests of our partner and our own (backup) interests. NOTE: Below, we will specify the usages to which the server must be put.
3) CONDITIONS OF USE
Because of the above restrictions, here is how we believe you will be able to use the server.
Because of the restrictions on your ability to be Admin and Root for the server, this means that we will have to act as YOUR EMPLOYEE. In other words, we will serve as your Server Administrator for everything that pertains to:
- addition of sites within 48 hours, so that your customers would be up and running within that time period. Although we can add sites more quickly than that, the 48 hours is a safe rule.
So, you send us, by email or Trouble Ticket (you will have access to this), all the website info you need for your customers. We simply add the site for you, and thereafter, you deal with your customers directly for any other support issue. Indeed, your customers do keep all their site privileges and can SSH, FTP, and do all the things that a site owner can do.
Indeed, you provide the configurations for each site, and we do it for you. If you sell different configurations, and a customer whats to upgrade or down grade, we do all that for you, just as if we were an employee of yours.
- Dealing with RackShack if there is a problem. Indeed, since you know RACKSHACK, you should be aware of how they deal with us, so whatever we do is transparent. You know where the server is, and in case of problem, you know who we are dealing with. So, the solution will depend on their ability.
Indeed, it is clear that the server will never fail because we personally did something to it. Since we are not using it for any other purpose than backup, it can fail only either independently or because of your usage (sites taking ressources, etc.), not ours. In other words, our sites will take only hard drive space and lay dormant.
- The partner must use the server ONLY for Websites that are not going to require exceptional ressources. By exceptional resources, we mean websites that are not going to require that someone goes into the server to do frequent tasks.
In other words, it is in both your interest and ours that you put on this server only those "MILD" users who are not going to request complex things such as subdomains, and other things that require MANUAL modification of sensitive server files such as httpd.conf and others. We wanna keep the machine as safe as possible. So, you may want to limit this server only to those customers who will request things that can be done from the Admin interface. When such a request is made, we will act on it on your behalf. Simply introduce a trouble ticket.
Indeed, if you are selling different site packages, simply give us the features for each site and we will do it for you.
Exceptionally, we will do some stuff, but only when we are sure that they do not compromise server security, safety, performance, and so on. We wanna keep the server safe and working as much as possible.
4) We will monitor the Cobalt packages site and update the server with any recent safe update. Indeed, if you see an update somewhere that is not on our list (we will provide the list), request it and will install it. Only the official packages released by Cobalt will be used, if they are safe. If you have a RAQ, and you have safely installed some of the packages, then we will seek to replicate this on this server for you.
NOTE: Because I can't paste the whole text in one single message, see the rest below.