Hi all,

With recommendation of my friend, I signed up (plan #4) tera-byte.com. In fact, it *almost* offers what I need with a very attractive price. When I transferred my site's files, I found something *weird*. In general, if the access control file, .htaccess, is not readable to apache or this file contains any invalid directive or even error found, then all files of the relative directory will be inaccessible (of course, an error is reported instead). I've tried ErrorDocument, http authentication, rewrite and some others... none of them is responsible. I even created a .htaccess with some blind-typing characters (say, aaskjfhalksfhalsdhfasdkflasdfas...), no error found. I sent my .htaccess(es) to my friend and let him test with his tera-byte account, ErrorDocument is ok, http authentication is also ok, rewrite is ok too. So, I guess my account is configured with 'AllowOverride None', that makes apache ignore the file .htaccess.

Did the system policy just change for the new users? Or I need to raise a request for my access control?

Any comment appreciated.

Well Im not sure at all on this one but what I would do is email them directly...this would be a question for their support dept.?

Good Luck

Originally posted by Martie
Well Im not sure at all on this one but what I would do is email them directly...this would be a question for their support dept.?

Good Luck

Hello Martie,

I did contact the support but I only got a reply with a url

http://www.tera-byte.com/support-web.html

If I can't override any access control (as my guess), this url is simply helpless to me. :(

Good day.

actually that url isnt useless at all, follow the instructions if it works then htaccess is working and there is a problem with the way your using it, if it doesnt work there is a problem with your site setup and you have proof for the tech support people. the answer is no we have not changed our system policies htaccess works as it always did. however tech support doesnt know if you know how to use htaccess or not ( a lot of people dont) so you need to show them using the tools we provide it isnt working. just as an example i did a bit of a search through our queue system for problems with htaccess and of the 900 emails i looked at, 2 sites were incorrctly configured and 898 sites didnt use htacess properly.

Steve