Hi,

I'm starting to resell for a company that doesn't offer money back guarantee for the resold accounts.
Is it too risky to offer it myself?
If I don't offer money back guarantee is this going to be a problem for my business?
I need your opinion, please.

Peter

Originally posted by poncho2000
Hi,

I'm starting to resell for a company that doesn't offer money back guarantee for the resold accounts.
Is it too risky to offer it myself?
If I don't offer money back guarantee is this going to be a problem for my business?
I need your opinion, please.

Peter

We don't offer money back guarantees and this hasn't been a problem for us. However if a customer is REALLY unhappy we will issue a refund.

Whatever you do DON'T offer FREE TRIALS! This causes problems with spammers and warez sites.

I am sure someone will be able to cast a little more light on this :D

We offer a 30 day money back guarantee, and it appears to be something consumers look for. Unfortunately, we have had a couple of users abuse this guarantee though.

I agree w/Matt. A money back guarantee is well worth any head aches. Very few customers will abuse it and most people like to see one being offered.

It is still not like you are giving something for nothing. Except for a small minority, customers come to you wanting to stay. In fact, moving is time consuming and somewhat traumatic for most. So, if they decide to take the guarantee up, it generally is a strong indication you haven't performed. And, yes, you lost, but they did as well. They lost their time and effort.

Originally posted by Incognito
It is still not like you are giving something for nothing. Except for a small minority, customers come to you wanting to stay. In fact, moving is time consuming and somewhat traumatic for most. So, if they decide to take the guarantee up, it generally is a strong indication you haven't performed. And, yes, you lost, but they did as well. They lost their time and effort.

I agree 100% - and have absolutely no problem giving a refund to a customer if we haven't performed.
However, when customers constantly inform you of how happy they are with the service, then cancel on the 29th day of the 30 day money back guarantee, I get a little annoyed...

We have over 5000 customers and have had to issue MAYBE 20 refunds. I know for a fact that we have gained new customers because of our refund policy.

I think you'd be silly not to offer a 30 day refund policy.

--Tina

I think it's very important to offer one. It provides some comfort to your customers.

Like Tina said, if you do things right, you'll rarely have to worry about it at all.

I'm not sure aswell if I should offer a money back guarantee.
I'm afraid people will sign-up, use their accounts, get their money back and move on to the next 30 day money back guarantee webhost :angry:

But, I'm still deciding to add it, because it can be a way to get more customers.

How about a blacklist of customers who abuse this method ? :D

I would try giving 14 day money back, and a 30 day money back with support documentation they had help, ie opened tickets or support emails. Without that i wouldnt give one. It discourages the abusers and it still gives the assurance that if it doesnt work out then they can still be on their way.

Use hostabuse.com. Our order forms are PHP integrated so all orders run through hostabuse for a record check before accepting the order.

Host abuse is a waste of time, i applied, emailed them, never hear back. If they dont have the respect to reply to emails or applications to apply then they are not a worthy service to hosts. I dont use them, dont need to use them...if you monitor your equipment properly you shouldnt really need them...